ServiceNow Architect
Q1 Technologies, Inc
**
Aurora, Illinois
Basic
Posted about 10 hours ago
ServiceNow Architect
Atlanta, GA/Remote
Job Description
- Deep knowledge and experience in ServiceNow ITSM, ITOM modules
- Experience in developing workflows, customizing forms in ServiceNow
- Experience in ServiceNow VA and Now Assist
- Experience in integrating ServiceNow with monitoring, AI Ops and automation tools (PagerDuty, Ansible)
- Understanding of on-prem and AWS Infra/application components to Integrate and execute automations
- Understanding of monitoring and AI Ops tools
ServiceNow Platform Architect
Q1 Technologies, Inc
**
Aurora, Illinois
Basic
Posted about 10 hours ago
ServiceNow Platform Architect
Richmond, VA
Job Description
Must Have Technical/Functional Skills
- In-depth knowledge and hands-on experience with z/OS operating system installation, configuration, and maintenance.
- Proven experience with major z/OS upgrades
- Extensive experience with the installation and support of various ISV products from vendors such as Broadcom/CA, BMC, IBM, and Rocket Software
- Hands on experience with IBM Z mainframe hardware including CPCs, LPAR configuration, HMC/SE operation, IOCDS/IODF management, FICON channels, OSA, Coupling Facility structures, and hardware upgrades or migration
- Understanding of automation tools such as OPS/MVS, System Automation, Automation Point, and integration of alerts/monitoring across enterprise operations
- Familiarity with ZEKE Scheduler to support operations teams and diagnose JES/workload issues.
- Exposure to large enterprises or regulated environments.
Roles & Responsibilities
- Plan, prepare, and execute z/OS operating system upgrades
- Apply IBM PTFs and APARs to maintain system integrity and resolve reported issues
- Monitor z/OS system health, performance, and resource utilization using tools like RMF, SMF, TMON and SAS
- Install, configure, upgrade, and maintain a wide range of ISV products (e.g., Broadcom/CA, BMC, IBM, Rocket Software, etc.)
- Have good understanding and experience on Hardware Configuration Definitions / IOCP and HMC Management and WLM management.
- Collaborate with vendors for problem resolution, licensing, and technical support.
- Ensure compatibility and integration of ISV products with the z/OS environment.
- Manage and maintain critical system datasets (e.g., SYSRES, Page datasets, SMF datasets).
- Provide expert-level support for mainframe incidents, including problem determination, diagnosis, and resolution in a timely manner.
- Analyze system performance data to identify bottlenecks and recommend improvements.
- Tune various z/OS components, WLM (Workload Manager), and ISV products to optimize resource utilization and application performance.
- Support DR planning, setup, IPL testing, replication technologies (e.g., GDPS), and DR event execution.
- Analyze system logs, sysout, dumps, and diagnostic data for complex issues
- Participate in on-call rotation for 24/7 support of critical systems.