Computers/Software Jobs

Overview Brandes Associates Inc. (BAI) is seeking a Product Support Engineer with 5+ years of experience to join the Agile Empowerment Technologies (AET) product support and sustainment team. The Product Support Engineer supports deployed AET software products used for DoD Organizational Messaging, information sharing, monitoring, and related mission workflows. The ideal candidate will be located within a geographic area which will provide regular work access to the customer location at Annapolis Junction, MD. This is an onsite operational engineering role focused on customer tier III support, field issue investigation, and documentation. The Product Support Engineer is a customer-facing position which ensures the sustained operations of AET products within the customer environment, coordinates with the AET development and in-service engineering teams to coordinate releases, perform installations, troubleshoot complex issues and act as the day-to-day customer interface. The ideal candidate is comfortable learning complex software products, customer workflows, system architecture, and operational data formats through formal and on-the-job training. Salary The typical annual salary range for this position is $165,000.00 USD to $175,000.00 USD. Salary will be based on current qualifications, directly related experience, geographic location, and possible contractual requirements which could fall outside of this range. Responsibilities The Product Support Engineer works on-location with the customer supporting the Syndeo Intelligent Gateway within an operational environment and acts as the Tier III technical support for all AET products on-site. The PSE is the primary interface between our customers’ operational team and AET’s support and development team. Duties include: Install, update, configure, administer, troubleshoot, and monitor multiple Linux and Windows virtual machines running open-source and custom Java applications Work directly with software engineers who develop and design the products as needed, to fix product bugs or other issues that may need additional support Test and evaluate new software releases for suitability prior to deploying them in a production environment Implement and manage configuration management practices that align with the customer’s enterprise Perform on site backup and recovery operations to include disaster recovery Provide direct knowledge of customer requirements and ensure that all requirements are being documented and relayed correctly Collaborate with engineers and software developers to vet design solutions and ensure the compatibility of system components with the customer’s environment Conduct advanced technical troubleshooting to determine what component is failing Create and maintain Standard Operating Procedures for uncommon or recurring issues Provide weekly status reports on project status, schedule, and issues encountered Qualifications Ability to read and diagnose issues from log files and system errors Strong troubleshooting skills Experience administering and troubleshooting Java Applications Knowledgeable and comfortable with the Linux Command Line (Bash) Bash Scripting Able to read JavaScript Able to execute entry level SQL Queries with MySQL or MSSQL Experience installing, configuring, or maintaining webservers like Jetty, Apache, or IIS Clear understanding of networking, sockets, and web methods Strong understanding of PKI, certificate, and key management Five (5) years of relevant work experience in a customer facing role as a system integrator, system administrator, or system engineer DoD 8140 Compliant certifications (CompTIA Network+ or CompTIA Security+) Desired Experience DoD organizational messaging experience is very desirable EDUCATION – Degree: Bachelor’s degree in Computer Science, Cybersecurity, Information Technology, Information Systems, Computer Information Systems, Software Engineering, or a closely related technical field. Allowable Substitution: Four additional years of directly relevant technical experience may be substituted for a bachelor’s degree. An associate degree in a related technical field plus two additional years of directly relevant technical experience may also substitute for the bachelor’s degree. Relevant military technical training, DoD operational messaging experience, industry certifications, or equivalent technical training may be considered when combined with demonstrated hands-on experience supporting, administering, troubleshooting, integrating, or sustaining mission software systems. Substitution experience should demonstrate meaningful hands-on work with Linux, Java-based applications, logs, scripts, configuration files, web application environments, PKI/certificates, release support, testing, or operational messaging systems. CLEARANCE – Top Secret SCI w/CIP minimum, Top Secret SCI w/FSP preferred. Condition of Employment: Applicant must have an active Federal Government TS/SCI security clearance w/either a CIP or FSP. The applicants selected will be subject to a security investigation and must meet eligibility requirements for access to classified information. Additional Clearance and Onboarding Note: Candidates possessing an active Top Secret/Sensitive Compartmented Information (TS/SCI) clearance with Counterintelligence Polygraph (CIP) meet the minimum clearance requirement for consideration. However, if hired, BAI will submit the selected individual for a Full Scope Polygraph (FSP) in accordance with customer access requirements. A TS/SCI with Full Scope Polygraph is preferred and may allow for a faster transition to independent on-site customer support. Immediate Contract Alignment / Funded Onboarding: This position is aligned to an active funded customer requirement and is not contingent upon a future contract award. A fully qualified candidate who already possesses the required customer access, TS/SCI with FSP, product knowledge, and internal qualification approval may be placed on-site immediately in support of the customer mission. Candidates should understand, however, that most selected individuals will complete a structured onboarding and qualification period before being assigned to independent on-site duties. This onboarding period may include remote work from the employee’s home location, product familiarization, technical training, shadowing of AET in-service engineering personnel, support of internal sustainment activities, and evaluation by the AET In-Service Engineering Manager. The selected individual must be signed off as qualified by the AET In-Service Engineering Manager and must obtain any required Full Scope Polygraph/customer access approvals before performing independent on-site support. CITIZENSHIP The applicant must have US citizenship at the time of application. BAI is an Equal Opportunity Employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, or any other non-merit based factors made unlawful by federal, state or local laws.

Overview BAI, a defense contractor, is seeking a DevOps Engineer to support TEALMISSILE, at Annapolis Junction, MD. Opportunities for career advancement, excellent benefits and long-term stability are some of the advantages of our growing, employee-focused company. Salary The typical annual salary range for this position is $160,000.00 USD to $200,000.00 USD. Salary will be based on current qualifications, directly related experience, geographic location, and possible contractual requirements which could fall outside of this range. Responsibilities Shall have at least eight (8) years’ experience in DevOps development/engineering such as installing and configuring software; managing servers, networks, and technology tools; monitoring and maintaining systems for required levels of security, performance, and accreditation; and troubleshooting issues and outages Shall have at least eight (8) years’ experience in DevOps technologies such as Docker, Kubernetes, ELK Shall have at least eight (8) years’ experience in scripting such as Terraform, Ansible Shall have familiarity with developing DevOps for Microsoft Windows or UNIX/Linux/Centos family of operating systems Shall understand technical writing and have familiarity with technical documents in support of a software development project Efforts will focus on DevOps engineering of a modernization effort to converge NSA’s authoring, dissemination, and other supporting tools Deploying applications; installing and configuring complex software; managing network servers and technology tools; monitoring and maintaining the system for required levels of performance; and troubleshooting issues and outages Candidates will be required to work a rotating pager schedule for emergency 24/7 call-in support as required (roughly one week out of every 4-6 weeks) Staff may charge 4 additional hours for the week they are on call in addition to hours worked Work location is a combination of 135 National Business Parkway, Annapolis Junction, MD and up to 1 day per week of telework as project tasking allows Qualifications Qualifications / Required technical skills include experience with: Linux AWS, MASH, and VMs Docker Swarm Deployments of distributed web applications (e.g. GitLab CI/CD) Terraform scripting and VM provisioning Ansible scripting and development Thorough understanding of Docker & Docker Compose container technology Git Desired Experience / technical skills include experience with: Python scripting and development NiFi maintenance and configuration Elasticsearch maintenance and configuration Java / Spring Boot (troubleshooting error logs) HAProxy MongoDB Table 1 – Desired Skills and Technologies Skills Front End User Interface (UI) Development, Middle-Tier Development, Back-End Development, Full Stack Development, Agile Software Development Practices, Application Programming Interface (API) principles, Artificial Intelligence, Attribute Based Access Control (ABAC), Automated Testing, Cloud Analytics, Cloud-based System Administration, Containerization, Continuous Integration / Continuous Development (CI/CD), Data Modeling, DevOps, Distributed Web Applications, Firewall Administration, Infrastructure as a Service (IaaS), Kanban Software Development Practices, Large Language Models, Machine Learning, Microservices, Monitoring and Alerting, Network Engineering, Recommender Services, Relational Databases, Role Based Access Control (RBAC), Scripting, Service Oriented Architecture (SOA), Systems Engineering, Technical Documentation, User Accessibility, Virtual Machines, Web Services Commercial Technologies Accumulo, ActiveMQ, Akka, Amazon Web Services (AWS), Angular, Ansible, Apache, Apache NiFi, Apollo, Artemis, ASP.NET, Atlassian, Backbone.js, Bash scripting, Bootstrap, Cassandra, CentOS, CoffeeScript, CSS, Cypress, Docker, Docker Compose, Docker Swarm, Drools, Eclipse, Elasticsearch, ExtJS, Flink, Git, Gitlab, Gradle, Grafana, GWT, Hadoop, HAProxy, Hazelcast, Heron, Hibernate, HTML, IDE, Firebug, Java, JavaScript, JBlocks, Jenkins, Jetty, Jira/Confluence, JMS, jQuery, JSON, Kafka, KeyDB, Kibana, Kubernetes, Linux, Logstash, Maven, MongoDB, MBatis, MySQL, nginx, Node.js, OpenSSL, Oracle, PKI Certificate Administration, Percona, Postgres, Prometheus, Pulsar, Puppet, Python, Rancher, React.js, Redis, RESTful Web Services, SaltStack, Scala, Selenium, SOAP Web Services, Splunk, Spring, Spring Boot, Spring Cloud, Spring MVC/Beans, SQL, Squirrel, Storm, Subversion, Swagger, Sybase, Terraform, Terragrunt, Tomcat, Typescript, Vue.js, Web Security, XML, Zookeeper EDUCATION Degree: Bachelor’s degree from an accredited college or university. Allowable Substitution: A Bachelor’s degree from an accredited college or university may be substituted for four (4) years of DevOps experience. A Master’s degree can be substituted for two (2) years’ experience. CLEARANCE Top secret. We cannot accept CCA candidates for this position, and polygraphs must have been completed within the last seven years. Condition of Employment: Applicant must have an active Top Secret Clearance. CITIZENSHIP The applicant must have US citizenship at the time of application. BAI is an Equal Opportunity Employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, or any other non-merit based factors made unlawful by federal, state or local laws.