Comply Jobs

company About Agency Cybersecurity: Agency Cybersecurity is fast growing ventured back startup that provides best-in-class cybersecurity and compliance. Our software and services simplify complex compliance frameworks including SOC2, ISO 27001, HIPAA, and others, empowering businesses to scale securely and confidently. We're backed by top tier investors like Y Combinator and have offices in NYC, Boston, Richmond, and London. role Location: 100% On-Site in Richmond, VA Position Type: Hourly, Full Time Experience Level: Entry Level Compensation: $15 per hour About the Role: We are seeking a skilled and customer-focused IT Customer Service Representative to join our team. This hybrid role combines the responsibilities of a traditional help desk technician and a customer service representative. You will provide technical support to What You’ll Do: Technical Support: Troubleshoot and resolve technical issues related to software via phone, email, or chat. Guide customers through step-by-step solutions and provide clear documentation. Customer Service: Respond promptly to customer inquiries, providing empathetic and professional assistance. Maintain a customer-first mindset while addressing concerns and ensuring satisfaction. Record and update detailed logs of customer interactions and technical issues in the ticketing system. Collaboration and Training: Liaise between customers and internal technical teams to facilitate communication and problem resolution. Educate users on IT tools, best practices, and self-service resources. Qualifications: Proven experience in IT support, a help desk, or other customer-facing service roles. Strong problem-solving skills and technical aptitude, and familiarity with Mac and Windows. Excellent communication and interpersonal skills. Bachelor's degree preferred, but would consider 4+ years of work experience in a similar role. Ability to remain calm and solution-focused under pressure. Preferred Skills: Certifications like CompTIA A+, ITIL, or equivalent are a plus. Experience with CRM or customer support platforms. Benefits: We believe in rewarding hard work with meaningful perks that support your growth, health, and well-being. 10 days of paid time off (PTO) 11 paid federal holidays 401(k) with 4% company match Monthly healthcare stipend Gym membership stipend Weekly team lunches and in-office snacks

company About Agency Cybersecurity: Agency Cybersecurity is fast growing venture-backed startup that provides best-in-class cybersecurity and compliance. Our software and services simplify complex compliance frameworks including SOC2, ISO 27001, HIPAA, and others, empowering businesses to scale securely and confidently. We're backed by top tier investors like Y Combinator and have offices in NYC, Boston, Richmond, and London. role Position: Hourly, full-time, on-site in our Richmond office Experience level: Entry-level — no cybersecurity background required Schedule: Mandatory overtime; average ~45 hours/week Compensation: $15 - $20 per hour, plus overtime Read this before you apply This is one of the most competitive entry-level roles in our industry, and one of the most demanding. The interview process is rigorous. The job itself is more so. We're looking for people who want to be pushed — in their learning, in their work ethic, and in what it means to be part of a championship-caliber team. If you make it through and stay, the trajectory is real. Analysts who put in 3+ years in this role routinely move into full Cybersecurity Analyst positions with the certifications, client exposure, and operational fluency that take most people a decade to build elsewhere. If "challenging work, high standards, and a steep curve" reads as a warning, this isn't the role for you. If it reads as what you've been looking for, keep going. What you'll actually do You'll sit at the intersection of our technology, our customers, and our internal operations. Day to day, that looks like: Working directly under senior analysts and getting unfiltered exposure to how a high-growth cybersecurity team operates Delivering exceptional service to our business clients and their key contacts Managing accounts and acting as the connective tissue between client needs and internal teams Supporting projects across cybersecurity, compliance, IT, and business operations Learning the field from the ground up and earning industry-recognized certifications along the way No cybersecurity experience required. We will teach you the frameworks, the tools, the client posture, and the certifications. What we look for We hire for traits, not résumés. The strongest candidates can point to concrete evidence of these traits somewhere in their lives — prior work, academics, athletics, military service, side projects, or anywhere else they've been genuinely tested: Relentless follow-through. You finish what you start. When something falls through the cracks, it doesn't fall through yours. Sharp written communication. You can write clearly under pressure — to a client, a teammate, or an auditor — and you understand that in this job, your writing is your work. Comfort with ambiguity. You can operate when the answer isn't in a manual. You ask good questions, take a position, and move. Intellectual curiosity. You actually enjoy learning hard, technical material. You'd rather understand something deeply than fake your way through it. High personal standards. You hold the bar yourself before anyone else has to hold it for you. Resilience. Long days, hard feedback, and the occasional bad week don't break you. You recover and keep going. If you played a varsity sport, led a team, served in the military, finished a demanding degree, started something, or built something nobody asked you to build — tell us. We read all of that as signal. Claims about who you are matter less to us than evidence of who you've been when it was hard. Benefits 10 days of paid time off 11 paid federal holidays 401(k) with 4% company match Monthly healthcare stipend Gym membership stipend Weekly team lunches and in-office snacks