Commercial & Customer Care Jobs

Eurofins Medical Device Services is one of North America's leading providers of testing, consulting, and regulatory support for the medical device industry. Our laboratories and technical experts support customers throughout the entire product development lifecycle, delivering integrated solutions across biocompatibility, microbiology, chemistry, extractables & leachables, package testing, sterilization validation, human factors, regulatory consulting, and toxicological risk assessment. As we continue to grow organically and through acquisition, we are building a world-class commercial organization focused on client success, commercial excellence, operational discipline, and sustainable growth. We are seeking an experienced and transformational commercial executive to lead and evolve our North American commercial organization, driving both revenue growth and commercial operational excellence through scalable processes, systems, and cross-functional alignment. This leader will be responsible for developing and executing the commercial strategy that accelerates profitable growth, strengthens customer relationships, drives cross-selling across our full portfolio of services, and builds a high-performing commercial culture. Success will be measured not only by revenue growth, but by customer satisfaction, forecast accuracy, commercial discipline, cross-selling success, talent development, and operational execution. Primary Responsibilities Commercial Leadership Lead, coach and develop a diverse commercial organization including Key Account Directors, Technical Sales Specialists, Business Development Managers, Inside Sales. Build a high-performance, accountable sales culture focused on execution, collaboration and continuous improvement. Recruit, mentor and develop future commercial leaders. Establish clear performance expectations, coaching routines and succession planning. Commercial Strategy & Growth Develop and execute the North American commercial strategy to achieve aggressive organic growth objectives. Balance new customer acquisition with expansion of existing strategic accounts. Increase customer lifetime value through solution selling, strategic account development, and cross-selling across the complete Eurofins Medical Device portfolio, including both testing and consulting services. Identify new market opportunities, industry trends and strategic growth initiatives. Partner with senior leadership on long-term commercial planning and account planning. Client Centricity Build a truly client-centric commercial organization. Develop executive relationships with strategic customers and position Eurofins as a long­term solutions partner across testing, consulting, and regulatory support. Lead Voice of Customer initiatives. Improve customer retention, satisfaction and account penetration. Implement Executive Business Reviews and multiyear account planning for strategic accounts. Ensure an exceptional customer experience from opportunity through project execution. Commercial Excellence Own and continuously improve the commercial operating system including: CRM adoption and data quality Pipeline management Forecast accuracy Sales process discipline Pricing governance Quote-to-Cash effectiveness Commercial dashboards and KPIs Territory planning Sales enablement Opportunity reviews Account planning Develop a data-driven commercial organization with predictable execution, disciplined operating rhythms, strong CRM governance, and operational excellence across the commercial lifecycle. Strategic Account Management Lead the strategic account program across North America. Increase wallet share within existing customers. Develop enterprise account plans. Coordinate cross-site and cross-functional commercial opportunities. Drive executive sponsorship across key accounts. Commercial Integration Lead the commercial integration of acquired businesses by: Integrating commercial organizations Harmonizing CRM and commercial processes Aligning pricing strategies Cross-selling newly acquired capabilities Retaining customers during integration Standardize commercial processes, systems, reporting, and performance management across the organization. Standardizing commercial KPIs Bachelor's Degree in Life Sciences, Engineering or related discipline required. Ability to travel 40% nationally Minimum 10 years leading complex technical commercial organizations. Minimum 5 years leading multi-level commercial teams. Experience leading organizations that sell complex scientific, laboratory, consulting, and/or technical services. Experience building commercial organizations during periods of rapid growth. Demonstrated success implementing CRM systems, commercial KPIs and forecasting disciplines. Strong executive presence with experience managing strategic customer relationships. Experience integrating acquisitions or leading commercial transformation initiatives is highly desirable. Strong financial acumen with experience managing pricing strategy, profitability and commercial planning. Ideal Experience The ideal candidate will have experience leading commercial organizations within one or more of: Medical Device CROs Contract Research Organizations Laboratory Testing Services Life Science Tools Analytical Testing Industrial Testing & Certification Technical Consulting Organizations This role offers the opportunity to build one of the industry's premier commercial organizations while helping transform Eurofins Medical Device Services into the preferred strategic partner for the global MedTech industry. Position is full-time, Monday-Friday, 9:00am.- 5:00 pm, with overtime as needed.  Candidates currently living within a commutable distance of Lancaster PA  or a Eurofins Medical Devivce site are encouraged to apply. Eurofins USA Medical Devices is a Disabled and Veteran Equal Employment Opportunity employer.

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins works with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate. Eurofins is the global leader in food, environment, pharmaceutical and cosmetic product testing and in agroscience Contract Research Organization services. Eurofins is one of the market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and in the support of clinical studies, as well as having an emerging global presence in Contract Development and Manufacturing Organizations. The Group also has a rapidly developing presence in highly specialized and molecular clinical diagnostic testing and in-vitro diagnostic products. In over just 30 years, Eurofins has grown from one laboratory in Nantes, France to 55,000 staff across a decentralized and entrepreneurial network of 900 laboratories in over 50 countries. Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products. Position Summary:  Maintain the building mechanical systems.  This is an entry level position intended to focus on preventive and corrective maintenance.  Opportunities will be available to expand knowledge base.  Complete all assigned work in a timely manner and respond to emergency situations as they arise Meets all quality and productivity metrics and demonstrates strong teamwork and collaboration  Effectively communicates with external vendors and contractors as applicable to request quotes and/or complete projects Learn and perform routine and non-routine duties independently to execute with minimal guidance Diagnose problems and suggest possible solutions Understand technical knowledge or skills not easily or quickly learned on the job Assist with projects in a timely manner Install new equipment and repair minor to critical campus equipment. Assist with projects and respond to emergent repairs. Administer preventative maintenance Give general assistance to supervisor Communicate effectively with clients and staff members Conducts all activities in a safe and efficient manner. Performs other duties as assigned Basic Minimum Qualifications: High School Diploma or equivalent  Minimum one year of Mechanical experience in one of the mentioned fields: Mechanical, Electrical, Plumbing, HVAC or a closely related experience Authorization to work in the United States indefinitely without restriction or sponsorship Position is Full-time, Monday-Friday, 1st (7:00 a.m.-3:00 p.m.) and 2nd  (3:00 p.m.-11:00 p.m.) available , with additional hours, as needed .  Candidates currently living within a commutable distance of Lancaster, PA are encouraged to apply.  We offer excellent full-time benefits including : Comprehensive medical coverage, Life and disability insurance, 401(k) with company match, Paid holidays and vacation,  Dental and vision options. #LI-EB1 Eurofins USA BioPharma Services is a Disabled and Veteran Equal Employment Opportunity employer.

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate. The Eurofins network of companies is the global leader in food, environment, pharmaceutical and cosmetic product testing and in agroscience Contract Research Organisation services. It is one of the market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and in the support of clinical studies, as well as having an emerging global presence in Contract Development and Manufacturing Organisations. It also has a rapidly developing presence in highly specialised and molecular clinical diagnostic testing and in-vitro diagnostic products. In over 30 years, Eurofins has grown from one laboratory in Nantes, France to 58,000 staff across a decentralised and entrepreneurial network of 900 laboratories in over 54 countries. Eurofins companies offer a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products. Position Summary:  Maintain complex building mechanical systems.  This is an advanced position intended to focus on corrective maintenance, predictive maintenance, and project design/management.  Opportunities will be available to further expand knowledge base through external training and cross functional project coordination.  Complete all assigned work in a timely manner and respond to emergency situations as they arise. Work in a dedicated mechanical team as a subject matter expert in at least one area of focus Maintain mechanical equipment across the campus, providing preventative and corrective support as necessary  Demonstrate leadership and training for less experienced members of the team Meets all quality and productivity metrics and demonstrates strong teamwork and collaboration  Effectively communicates with external vendors and contractors as applicable to request quotes and/or complete projects Learn and perform routine and non-routine duties independently to execute with minimal guidance Diagnose problems and suggest possible solutions Keep abreast of current developments and trends in professional area Understand technical knowledge or skills not easily or quickly learned on the job Demonstrate and maintain awareness of innovations and progress in respective field(s) Assist with projects in a timely manner Install new equipment and repair minor to critical campus equipment. Assist with projects and respond to emergent repairs. Administer preventative maintenance Give general assistance to supervisor Communicate effectively with clients and staff members Conducts all activities in a safe and efficient manner. Performs other duties as assigned Basic Minimum Qualifications: High School Diploma or equivalent  Advanced knowledge of Mechanical experience in one of the mentioned fields: Mechanical, Electrical, Plumbing, HVAC or a closely related experience Authorization to work in the United States indefinitely without restriction or sponsorship Position is full-time, Monday-Friday, 8 a.m.-5 p.m. , with overtime as needed.  Candidates currently living within a commutable distance of Lancaster, Pennsylvania are encouraged to apply. Excellent full-time benefits including: Comprehensive medical coverage, dental, and vision options Life and disability insurance 401(k) with company match Paid vacation and holidays Eurofins USA BioPharma Services is a Disabled and Veteran Equal Employment Opportunity employer.

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate. The Eurofins network of companies is the global leader in food, environment, pharmaceutical and cosmetic product testing and in agroscience Contract Research Organisation services. It is one of the market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and in the support of clinical studies, as well as having an emerging global presence in Contract Development and Manufacturing Organisations. It also has a rapidly developing presence in highly specialised and molecular clinical diagnostic testing and in-vitro diagnostic products. In over 30 years, Eurofins has grown from one laboratory in Nantes, France to 58,000 staff across a decentralised and entrepreneurial network of 900 laboratories in over 54 countries. Eurofins companies offer a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products. Responsibilities include but are not limited to: Learn and perform new duties with minimal guidance Assist with projects and respond to emergent repairs. Perform routine and non-routine duties independently Diagnose problems and suggest possible solutions Understand technical knowledge or skills not easily or quickly learned on the job Use power tools to complete tasks and projects Complete and/or assist with carpentry projects Maintain inventory of supplies Maintain outside grounds Give general assistance to supervisor Communicates effectively with client staff members Conducts all activities in a safe and efficient manner Majority of time spent on various construction, drywall, and carpentry projects Working independently and in a team environment on internal construction projects of various size and scope Performs other duties as assigned Preferred Qualifications : Work independently Handle multiple priorities; Communicate effectively,  Reason and solve problems; Verify and approve work of self and others; Strong math skills Basic Minimum Qualifications : High school diploma  Minimum of one year of experience in general maintenance  Authorization to work in the United States indefinitely without restriction or sponsorship Position is full-time, Monday-Friday, 7 a.m.-3 p.m. , with overtime as needed.  Candidates currently living within a commutable distance of Lancaster, Pennsylvania are encouraged to apply. Excellent full-time benefits including: Comprehensive medical coverage, dental, and vision options Life and disability insurance 401(k) with company match Paid vacation and holidays Eurofins USA BioPharma Services is a Disabled and Veteran Equal Employment Opportunity employer.

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate. Eurofins is dedicated to delivering testing services that contribute to the health and safety of society and the planet, and to its corporate responsibility to protect the environment and ensure diversity, equity, and inclusion across the entire network of Eurofins companies. Position Summary:  Account Executive is responsible for driving revenue growth and expanding market share throughout the Eastern United States by promoting Environmental, Health & Safety (EHS) and Industrial Hygiene (IH) laboratory and consulting solutions. This role partners with industrial hygienists, EHS managers, safety professionals, environmental consultants, laboratories, and corporate accounts to deliver technical solutions that help clients protect worker health, maintain regulatory compliance, and manage environmental risk. Territory will include states east of the Mississippi River. Key Responsibilities Develop and execute a strategic sales plan to achieve territory revenue and profitability goals. Identify, qualify, and close new business opportunities within industrial hygiene, environmental, occupational health, and EHS markets. Build and maintain relationships with corporate EHS leaders, Certified Industrial Hygienists (CIHs), safety professionals, environmental consultants, engineering firms, and government agencies. Promote laboratory services supporting asbestos, silica, metals, mold, indoor air quality, USP , microbiology, legionella, drinking water, and occupational exposure monitoring. Collaborate with customers to develop sampling strategies and recommend analytical solutions that meet OSHA, EPA, NIOSH, AIHA, ASTM, and state regulatory requirements. Prepare proposals, negotiate pricing, and manage contracts while ensuring customer satisfaction and long-term retention. Maintain an accurate sales pipeline, forecasts, and customer activity within the CRM. Partner with laboratory operations, project management, customer service, and technical experts to deliver exceptional service and turnaround times. Represent the company at AIHA, ASSP, NSC, and regional EHS conferences, trade shows, and networking events. Monitor industry trends, regulatory changes, and competitive activity to identify new business opportunities and provide market intelligence. Basic Minimum Qualifications (BMQ): Bachelor’s degree in Environmental Science, Industrial Hygiene, Occupational Safety, Chemistry, Biology, Engineering, or a related field (or equivalent sales experience). 2-4+ years of outside sales or account management experience, preferably in laboratory services, environmental testing, industrial hygiene, occupational health, or EHS consulting. Strong understanding of industrial hygiene principles, environmental regulations, and laboratory analytical services. Experience selling to EHS managers, industrial hygienists, environmental consultants, manufacturing, pharmaceutical, healthcare, construction, or energy industries is preferred. Proven ability to develop strategic accounts, negotiate contracts, and consistently exceed sales targets. Excellent communication, presentation, and relationship-building skills. Proficiency with CRM platforms (Salesforce, Microsoft Dynamics, HubSpot, or similar). Willingness to travel throughout the Eastern U.S. (approximately 40–60%). Preferred Qualifications Existing relationships within the EHS, Industrial Hygiene, or environmental consulting community. Knowledge of OSHA, EPA, AIHA, NIOSH, USP , and occupational exposure assessment. Experience selling laboratory analytical services or technical environmental solutions. Requirements: Authorization to work in the United States indefinitely without restriction or sponsorship Professional working proficiency in English is a requirement, including the ability to read, write and speak in English Position is full-time Monday - Friday (9am - 5pm). Salary base range: $75,000 - 100,000/yr. Eurofins Environment Testing (USA) provides a compensation range for informational purposes, the actual base salary may vary based upon, but not limited to, relevant experience and skill set, base salary of internal peers, business sector, and geographic location. As a Eurofins employee, you will become part of a company that has received national recognition as a great place to work. we offer excellent benefits including comprehensive medical coverage, life and disability insurance, 401(k) with company match, paid holidays, paid time off, and dental and vision options. *The benefits package offered will vary based on the employee's full-time or part-time regular status. To learn more about Eurofins, please explore our website  www.eurofinsus.com . We support your development! Do you feel you don’t match 100% of the requirements? Don’t hesitate to apply anyway! Eurofins companies are committed to supporting your career development. We embrace diversity! Eurofins network of companies believe in strength and innovation through diversity, being an Equal Opportunity Employer. We prohibit discrimination against employees or applications based on gender identity and/or expression, race, nationality, age, religion, sexual orientation, disability, and everything else that makes employees of Eurofins companies unique. Sustainability matters to us!  At Eurofins, we believe sustainability is at the heart of everything we do. Guided by our vision to be the Global Leader in “Testing for Life,” our mission to contribute to a healthier and safer world, and our core values, we are building a strong foundation for Environmental, Social, and Governance (ESG) initiatives. Eurofins’ commitment to sustainability begins within our own companies through a shared responsibility to people and the planet. With climate change posing an imminent threat, Eurofins and its many companies recognize their duty to proactively reduce or offset the environmental impact of essential operations while also helping our clients do the same—serving as a true ESG Enabler. Find out more in our career page: https://careers.eurofins.com/ Company description: Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate. The Eurofins network of companies is the global leader in food, environment, pharmaceutical and cosmetic product testing and in discovery pharmacology, forensics, advanced material sciences and Eurofins Scientific 2/2 March 2023 agroscience contract research services. It is one of the market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and in the support of clinical studies, as well as having an emerging global presence in Contract Development and Manufacturing Organisations. It also has a rapidly developing presence in highly specialised and molecular clinical diagnostic testing and in-vitro diagnostic products. In over 35 years, Eurofins has grown from one laboratory in Nantes, France to 61,000 staff across a decentralised and entrepreneurial network of ca. 900 laboratories in 61 countries. Eurofins companies offer a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products. In 2025, Eurofins generated total revenues of EUR 7.296 billion, and has been among the best performing stocks in Europe over the past 20 years. Eurofins USA Environment Testing is a Disabled and Veteran Equal Employment Opportunity employer.