Clerical and Administrative Support Jobs

Overview Johns Hopkins Intrastaff is the internal staffing agency for the Johns Hopkins Health System and partner hospitals, providing temporary support to a variety of the Johns Hopkins locations. Our employees are the strength of our service. Intrastaff is unique because it's one of the very few agencies where a person has the benefit of being a temporary employee and also feels like a member of a large organization. Working at Hopkins means joining a culturally diverse team that includes some of the best nurses, physicians and allied health professionals in the world. Directly or indirectly, you'll have exposure to cutting-edge technology and groundbreaking medical research. Location: 600 Wolfe Street, Baltimore, MD 21287 Hours: Monday-Friday 8a-4:30p Pay rate: $24 Responsibilities The Transplant Care Facilitator is an unlicensed, trained individual who assists in carrying out supportive services for the management and compliance of the patients prior to and after a transplant episode. Assists with material and chart preparation, scheduling of testing and consults, retrieval of results, tracking of required updates, organizing information and maintaining accurate Epic Phoenix documentation. Retrieving and recording labs, triage of patient and provider phone calls and general assistance to nurse coordinators. Accurately and completely enters scheduling information into computer system within the agreed upon time frame according to departmental guidelines. Consistently coordinates appropriate patient visits between various departments according to departmental guidelines. Regularly fills all vacancies due to cancellations with new appointments according to departmental guidelines. Consistently correctly assigns patient history number immediately upon check-in. Consistently stamps laboratory test requisitions, history sheets, encounter forms, and professional fee sheets with patient's name according to departmental guidelines. Serve as first line resource for patients and assist in facilitating the patient through the transplant, donation and follow up continuum of care Triage a high volume of challenging patient, provider and emergent calls and faxes for Comprehensive Transplant Center (CTC) Schedule appointments/testing as needed including all initial evaluation and ongoing candidacy evaluation diagnostic studies and physician consults Notify patient of upcoming appointments and provide verbal and written instructions Qualifications Two years college or business school, or 4 years of equivalent experience. 3 years of experience in health care administration, office experience, or customer service experience. Ablility to obtain a comprehensive understanding of departmental and Hospital policies and procedures, budget verification and analysis, spreadsheets and database management. Demonstrated ability to exercise good judgment in handling sensitive and confidential information and situations. Demonstrated proficiency in the use of standard word processing, power point and spreadsheet software. Strong project management and communication skills, analytical ability to interpret data and policies. Strong oral and written communication skills necessary to interact diplomatically with diverse groups of people, exchange information and produce written correspondence. Ability to schedule into EPIC, obtain insurance authorizations, communicate with patients via phone and via EPIC, and collaborate with members of the multidisciplinary transplant team Johns Hopkins Health System and its affiliates are an Equal Opportunity / Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.

Overview Johns Hopkins Intrastaff is the internal staffing agency for the Johns Hopkins Health System and partner hospitals, providing temporary support to a variety of the Johns Hopkins locations. Our employees are the strength of our service. Intrastaff is unique because it's one of the very few agencies where a person has the benefit of being a temporary employee and also feels like a member of a large organization. Working at Hopkins means joining a culturally diverse team that includes some of the best nurses, physicians and allied health professionals in the world. Directly or indirectly, you'll have exposure to cutting-edge technology and groundbreaking medical research. Johns Hopkins Health Plan (JHHP) in Hanover, MD is hiring Customer Service Representatives (CSR) for their Call Center department. Schedule: 5 days per week, 8 hour shifts per day Monday- Friday with rotating weekends Call Center Hours of operation: 8am-8pm Location: 100% Remote position Equipment will be provided Employee will need to have efficiently working wi-fi wi-fi will need to pass minimum speed test during interview process Applicants must hold their permanent residence in one of the following locations to be considered for this position: Maryland, Delaware, Pennsylvania, Virginia, Washington D.C., or Florida Pay rate: $21.87 per hour Responsibilities The Customer Service Representative (CSR) is a professional role responsible for responding to inquiries from Johns Hopkins Health Plans members, providers, and internal stakeholders. The CSR listens actively, provides accurate information, resolves issues, and documents interactions in JHHP’s systems. Answer inbound calls from Medicare Advantage members, representatives, and providers with empathy and professionalism. Handle a variety of call types including benefit eligibility, enrollment, and claims status. Conduct thorough research using available resources to resolve inquiries within CMS guidelines and internal policies. Demonstrate strong listening skills and patience to understand and address member needs. Work independently while collaborating with team members to ensure first-call resolution and a positive member experience. Navigate multiple systems to resolve complex issues and advocate for members. Exhibit a passion for delivering exceptional customer service that positively impacts STAR ratings. Make outbound calls as needed for surveys and to resolve outstanding issues. Communicate clearly and concisely, both verbally and in writing. Adapt to changes and demonstrate flexibility in a dynamic environment. Qualifications High school diploma or equivalent. Inbound call center experience required, preferably in health insurance. Medicare Advantage experience strongly preferred. Strong problem-solving and communication skills. Proficient in Microsoft Office (Word, Excel, Outlook). Ability to handle confidential information professionally. EPIC experience a plus; training available. Applicants must hold their permanent residence in one of the following locations to be considered for this position: Maryland, Delaware, Pennsylvania, Virginia, Washington D.C., or Florida Johns Hopkins Health System and its affiliates are an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.