Business Support Jobs

Position Summary The Dispatcher communicates with drivers to assist with problem resolution while on route for residential, commercial, and roll-off services, coordinates the utilization of drivers, trucks, and containers to create capacity, maximize productivity and ensure prompt, courteous and efficient service for all customers. Key Responsibilities Dispatches drivers to calls as they are received, using information on customer needs, drivers’ locations and loads, and daily factors to balance cost and customer satisfaction. Ensures maximum productivity by achieving or exceeding Company-established goals by successfully routing vehicles. Assigns routes and service to appropriate drivers throughout the day and for the next day; manages and determines route actions and assuring route completion. Handles incoming calls and emails from customer service and sales department and manages requests for all pick-up or delivery on any container movement within the area. Initiates communication to customers while drivers are on-site/location, resolves pick-up and other issues delaying the service. Updates and informs Customer Care of any service delays in order to keep customers notified. Prepares, updates and dispenses daily route schedules. Gathers and maintains route sheet documentation for pick-ups (scheduled, missed, extra pick ups), route completions and driver locations. Reports driver performance issues or concerns to appropriate management for resolution. Participates in training and other learning opportunities to expand knowledge of the company, products, sales and services and performs any other duties needed to help drive our vision, fulfill our mission, and/or abide by our core values. Education, Experience & Qualifications The successful candidate will have a high school diploma or GED, be legally eligible to work in the US, and have a demonstrated ability to work as part of a team in a collaborative environment. It is preferred that the candidate has some previous dispatch experience. High attention to detail, excellent multi-tasking skills, excellent listening, communication and problem solving skills, the ability to work in a fast-paced environment and the ability to prioritize are required. Attributes Confident, team-oriented individual who is attentive to detail, and results-oriented with the ability to see the larger picture while focusing on providing excellent customer service. Benefits Medical, Dental, Vision, Life & Disability Insurance, Maternity & Parental Leave, Flexible Spending Accounts, Discounted Stock Program, 401K, Employee Awards, Employee Assistance Plan, Wellness Incentive, Tuition Assistance, Career Pathways, and More.

Position Summary The Dispatcher communicates with drivers to assist with problem resolution while on route for residential, commercial, and roll-off services, coordinates the utilization of drivers, trucks, and containers to create capacity, maximize productivity and ensure prompt, courteous and efficient service for all customers. Key Responsibilities Dispatches drivers to calls as they are received, using information on customer needs, drivers’ locations and loads, and daily factors to balance cost and customer satisfaction. Ensures maximum productivity by achieving or exceeding Company-established goals by successfully routing vehicles. Assigns routes and service to appropriate drivers throughout the day and for the next day; manages and determines route actions and assuring route completion. Handles incoming calls and emails from customer service and sales department and manages requests for all pick-up or delivery on any container movement within the area. Initiates communication to customers while drivers are on-site/location, resolves pick-up and other issues delaying the service. Updates and informs Customer Care of any service delays in order to keep customers notified. Prepares, updates and dispenses daily route schedules. Gathers and maintains route sheet documentation for pick-ups (scheduled, missed, extra pick ups), route completions and driver locations. Reports driver performance issues or concerns to appropriate management for resolution. Participates in training and other learning opportunities to expand knowledge of the company, products, sales and services and performs any other duties needed to help drive our vision, fulfill our mission, and/or abide by our core values. Education, Experience & Qualifications The successful candidate will have a high school diploma or GED, be legally eligible to work in the US, and have a demonstrated ability to work as part of a team in a collaborative environment. It is preferred that the candidate has some previous dispatch experience. High attention to detail, excellent multi-tasking skills, excellent listening, communication and problem solving skills, the ability to work in a fast-paced environment and the ability to prioritize are required. Attributes Confident, team-oriented individual who is attentive to detail, and results-oriented with the ability to see the larger picture while focusing on providing excellent customer service. Benefits Medical, Dental, Vision, Life & Disability Insurance, Maternity & Parental Leave, Flexible Spending Accounts, Discounted Stock Program, 401K, Employee Awards, Employee Assistance Plan, Wellness Incentive, Tuition Assistance, Career Pathways, and More.

Business Support Officer – People & Culture Pro AV Solutions Queensland – Brisbane | Full Time Are you passionate about people, culture, organisation, and creating a workplace where employees feel supported, connected, and set up for success? Pro AV Solutions Queensland is seeking a proactive and highly organised Business Support Officer to play a key role in supporting our People & Culture function , employee lifecycle activities, workplace engagement initiatives, and day-to-day business operations. This is a diverse and hands-on role ideal for someone who enjoys variety, takes ownership, and is motivated by making a positive impact on both people and business outcomes. The Role Reporting to the Office Manager , you will provide practical and administrative support across People & Culture, employee experience, recruitment, onboarding, events and general business operations . The key focus of this role will be supporting HR processes and initiatives that contribute to a positive employee experience, strong workplace culture, and smooth operational delivery. You will be responsible for: People & Culture Support Supporting recruitment activities, including candidate coordination, interview scheduling, reference checks, and onboarding preparation. Assisting with employee onboarding and offboarding processes to ensure a professional, consistent, and welcoming employee experience. Maintaining accurate employee records and supporting updates within our HR platform. Coordinating employee milestones, recognition programs, surveys, engagement initiatives, and wellbeing activities. Assisting with HR documentation, policy administration, and internal communications. Handling confidential employee information with professionalism, discretion, and care. Supporting initiatives that strengthen workplace culture, employee connection, and team engagement. Employee Experience & Engagement Acting as a central support contact for employee-related activities and internal coordination. Assisting with employee feedback processes, including surveys and follow-up actions. Coordinating recognition, celebrations, team events, and cultural initiatives. Supporting learning, development, and wellbeing activities across the business. Helping create a positive, organised, and engaging workplace environment. Business & Office Support Providing administrative support to ensure smooth day-to-day office operations. Coordinating facilities, supplies, office maintenance, and general workplace requirements. Supporting company events, team functions, customer engagements, and internal meetings. Assisting with general business processes and operational improvement initiatives. About You You are organised, approachable, professional, and people-focused? Do you enjoy being the person others can rely on and take pride in creating structure, consistency, and a positive experience for employees and stakeholders? You will bring: Previous experience in HR administration, People & Culture support, office coordination, or a similar business support role . Strong organisational skills with excellent attention to detail. A proactive approach and the ability to manage competing priorities. Strong written and verbal communication skills. Confidence handling sensitive and confidential information. A professional, calm, and solutions-focused approach. Strong computer literacy and confidence using business systems. The ability to quickly learn new systems, processes, and ways of working. A genuine interest in employee experience, workplace culture, and supporting people across the business. Why Join Us? At Pro AV Solutions Queensland, you will be part of a collaborative, high-performing team delivering some of Australia’s most exciting audiovisual projects. We offer: A competitive salary package. A strong focus on wellbeing, development, and employee engagement. Regular team events, recognition programs, and social activities. Ongoing training and career growth opportunities. A supportive workplace culture where your contribution to people, culture, and operations will make a real difference. About Us Pro AV Solutions Queensland is a leader in the high-tech audiovisual industry, creating immersive AV experiences that leave a lasting impression. With a national presence and a reputation for excellence, we deliver innovative solutions while building a workplace culture that values collaboration, professionalism, and continuous improvement. Interested? If you are passionate about people, culture, organisation, and being the go-to person who helps keep a business running smoothly, we would love to hear from you. Please apply with your resume and a short cover letter outlining how you can support our people, culture, and business operations.