NOC Communications Specialist (2nd Shift) :: Harrisburg, PA (Onsite)
ARK Solutions, Inc.
**
Harrisburg, Pennsylvania
Basic
Posted about 10 hours ago
NOC Communications Specialist (2nd Shift) - Harrisburg, PA
Duration: 3+ months, Onsite role
Seeking for a Network Technical Support Specialist to employees and business partners outside of regular business hours. A customer-service-minded technical individual is required to ensure prompt service and issue resolution.
Responsibilities:
- Answer inbound phone calls concerning network issues and escalate Service Now trouble tickets.
- Collaborate with NOC T2 Engineers and third-party providers for issue resolution.
- Monitor networks using tools like Solar Winds and Squared Up, and respond to outages.
- Act as the primary network contact outside regular business hours.
- Perform Enterprise Incident communications and issue network status updates.
- Assist network engineers with tasks and update documentation.
Required Skills:
- Excellent communication skills (written and oral).
- Experience with incident management, call tracking, and ticketing software (preferably ServiceNow).
- Ability to support end-users with varying IT skillsets.
- Ability to troubleshoot and escalate end-user issues for quick resolution.
- Detail-oriented, resourceful, and adaptable to change.
- Preferred 2 years of experience in systems administration, help desk, or call center roles.