Get the chrome extension Account Strategist, Tourism
Go Fish Digital
About Us
We are a modern marketing collective built for scale, efficiency, and impact. As the parent company, Agital supports three specialized go-to-market agencies—Go Fish Digital, REQ, and WDG—with shared infrastructure, advanced technology, and deeply experienced people, allowing each brand to do its best work. Go Fish Digital makes the complex simple and the simple powerful by uniting strategy, creative, media, and SEO into one seamless engine for growth. REQ connects storytelling, technology, creativity, and digital strategy so ambitious organizations can own what’s next. WDG designs and builds enterprise web experiences that connect with diverse audiences and help organizations adapt to rapid technological change. Together, we operate as one strong, collaborative ecosystem, backed by smart systems, AI-powered capabilities, and a culture of curiosity, where people can grow their careers while shaping how ambitious brands grow in the world.
Go Fish Digital is a full-service digital marketing agency built for performance, innovation, and growth. We bring together strategy, creative, media, and SEO into one unified engine that helps ambitious brands win in competitive markets. As part of Agital, we combine deep expertise with advanced technology, AI-enabled capabilities, and a collaborative culture where our teams can do their best work and grow their careers.
Role Overview
The Account Strategist plays a key role in managing the execution and performance of client marketing programs. This position is responsible for owning day-to-day account operations, coordinating across internal teams, and contributing to performance-driven strategies.
This role represents a transition from executional support to strategic contribution. The Account Strategist is expected to not only manage workflows and client communication, but also begin connecting performance data to insights, recommendations, and client goals.
The ideal candidate is confident managing multiple priorities, comfortable operating in fast-paced environments, and able to bring clarity and structure to evolving client needs. They are a strong communicator, a reliable partner to both clients and internal teams, and are actively developing their strategic thinking.
Qualifications
- Bachelor’s degree required
- 5 or more years of experience in account management, marketing, or related field
- Agency experience preferred
- Working knowledge of digital marketing channels, including owned media (SEO & GEO), paid media (search, social, and programmatic), Email & SMS, and more.
- Travel, tourism, and hospitality marketing experience is preferred
- Experience managing multi-channel campaigns and client relationships
- Experience working with e-commerce and/or B2B clients is a plus
- Hands-on media execution experience is a plus
Key Responsibilities
Client Communication & Relationship Management
- Serve as a day-to-day client contact, managing communication, follow-ups, and requests with minimal oversight
- Build strong working relationships through consistent, reliable execution and communication
- Lead portions of client meetings, including status updates and reporting walk-throughs
- Ensure all client requests are clearly communicated and followed through
Account & Project Ownership
- Own execution of timelines, deliverables, and workflows across assigned accounts
- Manage multiple concurrent workstreams, ensuring deadlines are met in dynamic environments
- Maintain key account documentation, including trackers, timelines, and reports
- Proactively identify risks to timelines or deliverables and escalate when needed
- Support budget and scope tracking at a project level
Performance & Strategic Contribution
- Begin connecting performance data to campaign strategy and client objectives
- Contribute to reporting, including drafting insights and recommendations
- Partner with media and analytics teams to ensure data is accurate and actionable
- Support optimization efforts based on performance trends
Cross-Functional Coordination
- Coordinate with other departments, including web development, media, creative, and analytics teams to ensure aligned execution across channels
- Develop project, creative, and media briefs with increasing independence
- Communicate client feedback clearly and ensure it is reflected in deliverables
- Help ensure internal teams are aligned on priorities, timelines, and expectations
Quality Assurance & Execution
- Review deliverables to ensure accuracy, completeness, and alignment with strategy
- Ensure feedback and updates are implemented correctly and efficiently
- Maintain high standards for quality while managing multiple deliverables
Growth & Development
- Continue developing a stronger understanding of marketing strategy, performance metrics, and channel dynamics
- Demonstrate ability to connect execution to outcomes and business impact
- Take initiative in identifying improvements and contributing ideas
- Actively seek feedback and apply it to improve performance and impact
Core Skills & Competencies
- Strong organizational and project management skills
- Ability to manage multiple priorities in fast-paced, evolving environments
- Clear and confident communication and presentation skills
- Foundational analytical skills with the ability to identify insights
- Working knowledge of marketing KPIs and performance drivers
- Strong attention to detail and accountability for assigned work
- Collaborative mindset with the ability to work cross-functionally
- Proactive, solutions-oriented approach to problem solving
- Experience with tools and ad platforms, including Google Analytics, Google Ads, Google Search Console, SEMRush, Klaviyo, Meta Ads, ClickUp, etc., is a plus
What Success Looks Like In This Role
You independently manage day-to-day account needs and bring structure to complex or evolving projects. Deliverables are consistently on time, accurate, and well-coordinated. You contribute meaningful insights and begin to influence strategy. Clients and internal teams see you as a reliable, thoughtful partner who can be trusted to move work forward effectively.
Originally posted on Himalayas
Account Supervisor
Qualified Digital
Account Supervisor
The Account Supervisor serves as a strategic and operational liaison between the agency and its clients, managing day-to-day client relationships and coordinating cross-functional teams to deliver high-quality work and measurable client value. This role supports senior team members in managing and expanding strategic accounts by contributing to account planning, identifying growth opportunities, and helping drive overall client success.
The ideal candidate is a proactive, organized, and collaborative client leader who can manage multiple priorities, communicate effectively across teams and with clients, anticipate challenges, and confidently move work from strategy and planning through execution, measurement, and optimization.
Key Responsibilities
Client Relationship Management
- Manage day-to-day client relationships, serving as a proactive and dependable point of contact.
- Build trusted client relationships through a strong understanding of their business objectives, KPIs, industry, and priorities.
- Lead client communications, project updates, and reviews; proactively address needs and escalate critical issues as appropriate.
- Ensure clear communication and consistent delivery across scope, timelines, budgets, and expectations.
Account Strategy & Growth
- Support senior team members with account planning, client strategy, and identifying opportunities to optimize and grow relationships.
- Guide internal strategy and planning discussions by surfacing client needs, concerns, and opportunities.
- Collaborate with cross-functional teams to develop and execute digital strategies across capabilities such as Service Design, Marketing Automation, Data, and Technology.
- Identify and contribute to upsell, cross-sell, and other opportunities to expand client relationships.
Scope, Project & Account Management
- Partner with cross-functional teams to understand and communicate clients’ business objectives, serving as the voice of the client when they are not in the room. Manage priorities, timelines, deliverables, resources, and project health across multiple initiatives.
- Own client-facing deliverables including briefs, statements of work, pricing estimates, change orders, and presentation decks, and project updates.
- Manage the end-to-end scope development process, coordinating inputs, clarifying roles and responsibilities, and ensuring readiness for client review and approval.
- Monitor and communicate scope changes, financial updates, resourcing shifts, risks, and dependencies to internal teams and clients as appropriate.
- Partner with PM team to ensure projects are delivered on time, within scope, on budget, and to client and agency standards.
Collaboration & Performance
- Collaborate across creative, digital, technology, production, analytics, and other disciplines to drive effective execution and client value.
- Provide clients with performance reporting, insights, and recommendations to support optimization and business outcomes.
- Mentor and support junior team members and foster a collaborative, solution-oriented environment.
Requirements
- 6 years of account management, client service, or related experience within an advertising, marketing, digital, or agency environment.
- Proven success managing large-scale integrated digital programs and multiple concurrent initiatives.
- Strong digital marketing experience, with technical knowledge of platform integrations, CMS execution, digital ecosystems, or similar technologies.
- Advanced working knowledge of analytics and CRM platforms such as Adobe Analytics, Adobe Customer Journey Analytics, Google Analytics, HubSpot, and Salesforce.
- Experience with B2B and/or B2C marketing.
- Strong understanding of project scope, budgets, timelines, resources, and account operations.
- Excellent communication, presentation, organizational, and interpersonal skills.
- Demonstrated ability to build trusted client relationships and effectively manage expectations.
- Strong problem-solving skills with the ability to anticipate issues, navigate ambiguity, and drive resolution.
- Demonstrated leadership and team-building capabilities.
- Ability to collaborate effectively across multiple disciplines and translate client needs into actionable plans.
- Strongly preferred experience identifying and applying AI opportunities to improve marketing programs and deliver greater value for clients.
Applicants who’d like to be considered for a full-time position must be US based.
The target range of base compensation for this role is $125,000 - $145,000. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and location.
About QD
Qualified Digital (QD) is a full-service digital agency focused on imagining, building, measuring, and improving digital experiences across marketing ecosystems. We specifically focus on the integration of systems related to experience strategy and design, WCM/CMS strategy, and implementation, optimization and personalization, marketing automation, CDP, and data analytics.
QD is a team of experts who know the value of building connections for our clients – and ourselves too! Our mission is to advance the healthiest and most connected brands around. We’re looking for people with unique voices and talents, insatiable curiosity, and a desire to be recognized for all that you are and do to help us create and orchestrate experiences & operations that are connected, human and intelligent.
As a woman-owned and LGBTQIA+-owned business, we understand that diversity isn’t a box to tick or a quota to hit; it’s in the very fabric of the work we do. Even if you don’t feel you meet every single qualification listed above, we strongly encourage you to apply – especially if you are in a historically-disenfranchised group. QD is dedicated to creating an inclusive, welcoming employee experience for all, regardless of gender identity, gender presentation, religion, sexual orientation, age, or disability.
Originally posted on Himalayas