Jobs at Pfizer

ROLE SUMMARY

Operational Strategy Lead (OSL) role is a member of the Global Clinical Supply Operations (GCSO) (part of the Clinical Development & Operations Global Clinical Supply group).

Our purpose is to provide clinical packaging, labelling, and logistics solutions to deliver quality patient-focused clinical supplies to the patient.

GCSO provide quality clinical supplies in a compliant, timely, innovative and cost-effective manner. We continuously strive to improve our systems, processes and capabilities in collaboration with our internal Pfizer and external partners in support of developing breakthroughs to change patients’ lives.

Operational Strategy Leads are accountable for developing an integrated end-to-end CSO operational strategy for Pfizer clinical programs and clinical studies.

OSLs partner with Supply Chain Leads (SCL) and Clinical Research Pharmacists (CRP) closely to develop comprehensive and patient-focused operational strategies for their assigned programs.

OSLs are accountable for implementing the operational strategy delivering clinical supplies to support the clinical studies for their assigned programs. OSL achieves excellence by focusing on patients, working with integrity, and professionalism.

OSLs utilize knowledge of Supply Chain process, their expertise in clinical supply packaging, labelling, distribution, and project management skills to establish comprehensive operational strategies and collaborate with internal and external partners to deliver clinical supplies to support clinical studies. OSLs work closely with other functional roles in GCSO and across GCS and Quality Assurance (QA) to ensure timely and accurate execution of clinical packaging, labelling, and distribution operations.

Substantial training is provided to ensure OSLs can perform all duties and tasks an OSL is accountable and responsible for.

OSLs proactively manage risks through risk identification and risk mitigation plans and have detailed execution and monitoring plans to enable the overall design input on a program basis and effective execution of clinical supply packaging, labelling, and distribution.

KEY RESPONSIBILITIES

The Operational Strategy Lead (OSL) is accountable for developing and implementing mid–to long–term supply chain strategies for assigned programs and initiatives. This includes forecast and execution of key packaging, labelling, distribution, and logistics events. The OSL is also accountable for monitor the effectiveness of their operational strategies, and partnering with functional lines in Clinical Supply Operations (CSO) to ensure seamless implementation of operational strategies and delivery of clinical supplies.

• OSLs represent GCSO on Clinical Supply Team (CST) for their assigned programs.
• OSLs are responsible for ensuring that the overarching strategy & scenario planning for the program/protocol is developed with and shared within appropriate stakeholders.
• OSLs monitor and provide input to GCSO level program/protocol dashboards (one dashboard) part of program management support.
• OSLs directly oversee delivery of GCSO activities (clinical packaging and labelling operations and trial distribution) to ensure that all clinical study timelines are support and met.
• Ensures GCSO inspection readiness as part of program management support.
• Participates or leads GCSO strategic and/or Continuous Improvement (CI) initiatives.
• Provides program-level forecast and special needs to vendors.
• Provides packaging, labeling, and distribution/storage cost estimation.
• Support integration activities when needed.
• OSL is the GCSO point of contact with Supply Chain Leads (SCL) and Clinical Research Pharmacist (CRP) on GCSO operational strategy. Projects will be assigned at a program level. This position, working independently and influencing others without having a direct reporting relationship, coordinates the fulfilment of customer requests while providing excellent customer service. This role strives to utilize technology and industry trend information to proactively contribute to improving effectiveness of integrated packaging, labelling, and distribution strategies.
• Develops positive and collaborative partnerships with key stakeholders across partner lines. Proactively ensure quality and compliance through risk identification and mitigation plans, strategic planning and execution, and overall design input.
• Assists GCSO Leadership with strategic development of CSO roles to support evolving needs of stakeholders and patients.
• Evaluates current processes and make recommendations for continuous improvement in the packaging and distribution operating models.
• Supports fiscal accountability to projects by refining project specific costs.
• Partners with CSO functional line leaders to further develop/refine human resource capacity analysis for CSO to align resource with project needs according to portfolio priorities
• Ensures compliance with all legal requirements (e.g., EHS, cGMP, GCP, import/export, Quality Standards, 21 CFR Part 11) by creating and maintaining a culture committed to quality; accountable for maintaining training and compliance required for the role; enhance quality and compliance on a site and patient basis utilizing risk and mitigation plans; and assess cross functional impact of procedure/ process changes to CSO processes.
• Interfaces directly with GCS and other groups across Pfizer in order to provide timely and responsive guidance and issue resolution regarding clinical packaging and distribution activities.
• Establishes Program level integrated GCSO operational strategies with Clinical Supply Teams (CST). Contribute to decisions on country feasibility and strategy discussions well in advance of the protocol decisions. Ownership of timing and challenges on country movements in order to meet project requirements.
• Ensures excellent customer service through the development of strong working relationships with key customers and partners leaders to facilitate open lines of communication regarding project priorities, and issue resolution.
• Triage issues and provide appropriately detailed updates to CSO leadership.
• Utilizes project management skills to develop robust packaging and distribution/ logistics planning and management tools; optimize operational strategy to ensure patient continuity; high quality project oversight and activity review.

• Partner with the Supply Chain Leads (SCLs) to review and interpret the clinical protocol to develop practical and efficient packaging designs for Clinical Supplies. Partnering with the SCLs to generate and approve the Clinical Packaging Request (CPR).
• Coordinating and communicating multiple study packaging and/or labelling requirements across a network of global contract packaging organizations.

Work Location Assignment:Hybrid

Purpose

Breakthroughs that change patients’ lives… At Pfizer we are apatient centric company, guided by our four values: courage, joy, equity and excellence. Our breakthrough culture lends itself to our dedication to transforming millions of lives.

Digital Transformation Strategy

One bold way we are achieving our purpose is through our company wide digital transformation strategy. We are leading the way in adopting new data, modelling and automated solutions to further digitize and accelerate drug discovery and development with the aim of enhancing health outcomes and the patient experience.

Flexibility

We aim to create a trusting, flexible workplace culture which encourages employees to achieve work life harmony, attracts talent and enables everyone to be their best working self.Let’s start the conversation!

Equal Employment Opportunity

We believe that a diverse and inclusive workforce is crucial to building a successful business. As an employer, Pfizer iscommitted to celebratingthis,in all itsforms – allowing for us to be as diverse as the patients and communities we serve. Together, we continue to build a culture that encourages, supports and empowers our employees.

DisAbility Confident

We are proud to be a Disability Confident Employer and we encourage you to put your best self forward with the knowledge and trust that we will make any reasonable adjustments necessary to support your application and future career. Our mission is unleashing the power of our people, especially those with unique superpowers. Your journey with Pfizer starts here!

To learn more about acceptable and prohibited uses of AI during the recruitment process, please review our candidate AI-use guidelines available on Pfizer Careers.

Logistics & Supply Chain Mgmt

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ROLE SUMMARY

Operational Strategy Lead (OSL) role is a member of the Global Clinical Supply Operations (GCSO) (part of the Clinical Development & Operations Global Clinical Supply group). Our purpose is to provide clinical packaging, labelling, and logistics solutions to deliver quality patient-focused clinical supplies to the patient. GCSO provide quality clinical supplies in a compliant, timely, innovative and cost-effective manner. We continuously strive to improve our systems, processes and capabilities in collaboration with our internal Pfizer and external partners in support of developing breakthroughs to change patients’ lives. Operational Strategy Leads are accountable for developing an integrated end-to-end CSO operational strategy for Pfizer clinical programs and clinical studies. OSLs partner with Supply Chain Leads (SCL) and Clinical Research Pharmacists (CRP) closely to develop comprehensive and patient-focused operational strategies for their assigned programs. OSLs are accountable for implementing the operational strategy delivering clinical supplies to support the clinical studies for their assigned programs. OSL achieves excellence by focusing on patients, working with integrity, and professionalism. OSLs utilize knowledge of Supply Chain process, their expertise in clinical supply packaging, labelling, distribution, and project management skills to establish comprehensive operational strategies and collaborate with internal and external partners to deliver clinical supplies to support clinical studies. OSLs work closely with other functional roles in GCSO and across GCS and Quality Assurance (QA) to ensure timely and accurate execution of clinical packaging, labelling, and distribution operations. Substantial training is provided to ensure OSLs can perform all duties and tasks an OSL is accountable and responsible for.

KEY RESPONSIBILITIES

• The Operational Strategy Lead (OSL) is accountable for developing and implementing mid-to long-term supply chain strategies for assigned programs and initiatives. This includes forecast and execution of key packaging, labelling, distribution, and logistics events. The OSL is also accountable for monitor the effectiveness of their operational strategies, and partnering with functional lines in Clinical Supply Operations (CSO) to ensure seamless implementation of operational strategies and delivery of clinical supplies.
• OSLs represent GCSO on Clinical Supply Team (CST) for their assigned programs.
• OSLs are responsible for ensuring that the overarching strategy & scenario planning for the program/protocol is developed with and shared within appropriate stakeholders.
• OSLs monitor and provide input to GCSO level program/protocol dashboards (one dashboard) part of program management support.
• OSLs directly oversee delivery of GCSO activities (clinical packaging and labelling operations and trial distribution)to ensure that all clinical study timelines are support and met.
• Ensures GCSO inspection readiness as part of program management support.
• Participates or leads GCSO strategic and/or Continuous Improvement (CI) initiatives.
• Provides program-level forecast and special needs to vendors.
• Provides packaging, labeling, and distribution/storage cost estimation.
• Support integration activities when needed.
• OSL is the GCSO point of contact with Supply Chain Leads (SCL) and Clinical Research Pharmacist (CRP) on GCSO operational strategy. Projects will be assigned at a program level. This position, working independently and influencing others without having a direct reporting relationship, coordinates the fulfilment of customer requests while providing excellent customer service. This role strives to utilize technology and industry trend information to proactively contribute to improving effectiveness of integrated packaging, labelling, and distribution strategies.
• Develops positive and collaborative partnerships with key stakeholders across partner lines. Proactively ensure quality and compliance through risk identification and mitigation plans, strategic planning and execution, and overall design input.
• Assists GCSO Leadership with strategic development of CSO roles to support evolving needs of stakeholders and patients.
• Evaluates current processes and make recommendations for continuous improvement in the packaging and distribution operating models.
• Supports fiscal accountability to projects by refining project specific costs.
• Partners with CSO functional line leaders to further develop/refine human resource capacity analysis for CSO to align resource with project needs according to portfolio priorities.
• Ensures compliance with all legal requirements (e.g., EHS, cGMP, GCP, import/export, Quality Standards, 21 CFR Part 11) by creating and maintaining a culture committed to quality; accountable for maintaining training and compliance required for the role; enhance quality and compliance on a site and patient basis utilizing risk and mitigation plans; and assess cross functional impact of procedure/ process changes to CSO processes.
• Interfaces directly with GCS and other groups across Pfizer in order to provide timely and responsive guidance and issue resolution regarding clinical packaging and distribution activities.
• Establishes Program level integrated GCSO operational strategies with Clinical Supply Teams (CST). Contribute to decisions on country feasibility and strategy discussions well in advance of the protocol decisions.
• Ownership of timing and challenges on country movements in order to meet project requirements.
• Ensures excellent customer service through the development of strong working relationships with key customers and partners leaders to facilitate open lines of communication regarding project priorities, and issue resolution.
• Triage issues and provide appropriately detailed updates to CSO leadership.
• Utilizes project management skills to develop robust packaging and distribution/ logistics planning and management tools; optimize operational strategy to ensure patient continuity; high quality project oversight and activity review.

When executing packaging, labelling, and distribution operations, the responsibilities include:

• Partner with the Supply Chain Leads (SCLs) to review and interpret the clinical protocol to develop practical and efficient packaging designs for Clinical Supplies.
• Partnering with the SCLs to generate and approve the Clinical Packaging Request (CPR).
• Coordinating and communicating multiple study packaging and/or labelling requirements across a network of global contract packaging organizations.

Work Location Assignment

Hybrid Purpose Breakthroughs that change patients' lives... At Pfizer we are a patient centric company, guided by our four values: courage, joy, equity and excellence. Our breakthrough culture lends itself to our dedication to transforming millions of lives.

Digital Transformation Strategy

One bold way we are achieving our purpose is through our company wide digital transformation strategy. We are leading the way in adopting new data, modelling and automated solutions to further digitize and accelerate drug discovery and development with the aim of enhancing health outcomes and the patient experience.

Flexibility

We aim to create a trusting, flexible workplace culture which encourages employees to achieve work life harmony, attracts talent and enables everyone to be their best working self. Let’s start the conversation!

Equal Employment Opportunity

We believe that a diverse and inclusive workforce is crucial to building a successful business. As an employer, Pfizer iscommitted to celebratingthis,in all itsforms – allowing for us to be as diverse as the patients and communities we serve. Together, we continue to build a culture that encourages, supports and empowers our employees.

DisAbility Confident

We are proud to be a Disability Confident Employer and we encourage you to put your best self forward with the knowledge and trust that we will make any reasonable adjustments necessary to support your application and future career. Our mission is unleashing the power of our people, especially those with unique superpowers. Your journey with Pfizer starts here! To learn more about acceptable and prohibited uses of AI during the recruitment process, please review our candidate AI-use guidelines available on Pfizer Careers.

Logistics & Supply Chain Mgmt

De carrières van Pfizer zijn uniek. In onze cultuur van individuele eigenaarschap geloven we in ons vermogen om de toekomst van de gezondheidszorg te verbeteren en in ons potentieel om miljoenen levens te transformeren. We zijn op zoek naar nieuw talent om lid te worden van onze wereldwijde gemeenschap, om nieuwe innovatieve therapieën te ontrafelen die van de wereld een gezondere plek maken.

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**ROLE SUMMARY** Our Global Cyber Defense team is responsible for safeguarding Pfizer's digital assets and infrastructure through proactive threat detection, response, and risk mitigation across on-premises, cloud, and hybrid environments. We are seeking an experienced **Director, Network Security Operations** to lead the day-to-day operations, monitoring, and continuous improvement of Pfizer's network security capabilities. This individual is responsible for ensuring the resilience, availability, and performance of the network security services and controls that protect Pfizer's global environment. The role provides leadership to operational teams responsible for supporting network security services, responding to security events, managing operational risk, and sustaining the performance of critical security technologies. The Director will drive operational excellence through effective governance, service performance management, incident response coordination, and continuous improvement. This individual will partner closely with network security engineering, infrastructure, cybersecurity, and other cross-functional teams to strengthen Pfizer's overall security posture. The ideal candidate possesses strong leadership capabilities, deep expertise in network security operations, and a thorough understanding of Zero Trust principles and their practical application within a complex global enterprise environment. **ROLE RESPONSIBILITIES** + Develop and execute Pfizer's long-term network security vision, roadmap, and policies with a particular focus on Zero Trust principles in partnership with the Network & Email Security Engineering lead. + Provide strategic guidance to executive leadership on emerging threats, industry trends, and technology investments related to Pfizer's network. + Lead the day-to-day delivery, monitoring, and continuous improvement of Pfizer's global network security operations, ensuring services and controls remain available, resilient, and effective. + Lead and develop a high-performing, globally distributed team of network security operations professionals, fostering accountability, collaboration, and operational excellence. + Oversee the operational management of network security technologies and services, including firewalls, intrusion detection and prevention systems, virtual private networks, secure network access controls, and related capabilities. + Direct the operational response to network security events and incidents, including investigation, escalation, containment, service restoration, and post-incident review. + Ensure network security services and controls are operated in alignment with Pfizer requirements and applicable regulatory and industry frameworks, including NIST, ISO 27001, and CIS benchmarks. + Define, monitor, and report key performance indicators, key risk indicators, service-level measures, and control effectiveness metrics to senior leadership. + Identify and address operational risks, service gaps, recurring incidents, and performance issues through structured remediation and continuous service improvement. + Partner closely with network security engineering, cybersecurity operations, infrastructure, and other cross-functional teams to transition new or enhanced capabilities into operations and strengthen detection, monitoring, and response. + Oversee third-party providers and managed security services supporting network security operations, ensuring performance, accountability, and alignment with Pfizer's operational and security requirements. **BASIC QUALIFICATIONS** + Bachelor's degree in Cybersecurity, Computer Science, Information Systems, or related field + 8+ years of progressive experience in network security or cybersecurity roles + 5+ years of leadership experience managing security teams or programs + Expertise with enterprise security technologies (firewalls, SIEM, IDS/IPS, NAC, VPN) + Strong understanding of cloud security (AWS, Azure, Google Cloud) + Experience with incident response, risk management, and regulatory compliance + Experience in large-scale or highly regulated environments + Demonstrated experience in an agile work environment possessing qualities such as a collaborative mindset, adaptability to change, and a proactive problem-solving approach. + Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact. **PREFERRED QUALIFICATIONS** + Professional certifications: CISSP, CCNP, GIAC, or similar + Excellent strategic thinking + Deeply analytical and credible + Fact-based decision-making + Ability to challenge, influence, and support senior leadership + Excellent communication and presentation skills + Ability to bring structure to vaguely defined problems and solve them with creative yet pragmatic approaches + Resourceful, self-motivated, and proactive - strong drive for excellence **NON-STANDARD WORK SCHEDULE, TRAVEL OR ENVIRONMENT REQUIREMENTS** + Travel as required by the business (less than 20% domestic and/or international) + Work Location Assignment: Must be able to work in assigned Pfizer office 2-3 days per week, or as needed by the business + This role is NOT remote Work Location Assignment: Hybrid The annual base salary for this position ranges from $176,600.00 to $294,300.00. In addition, this position is eligible for participation in Pfizer's Global Performance Plan with a bonus target of 20.0% of the base salary and eligibility to participate in our share based long term incentive program. We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life's moments. Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage. Learn more at Pfizer Candidate Site - U.S. Benefits | (uscandidates.mypfizerbenefits.com). Pfizer compensation structures and benefit packages are aligned based on the location of hire. The United States salary range provided does not apply to Tampa, FL or any location outside of the United States. This role is posted in multiple locations. If you are applying for the role in an secondary job posting location where pay transparency regulations apply, your Talent Advisor will share the local pay information with you during the first interview. Relocation assistance may be available based on business needs and/or eligibility. Candidates must be authorized to be employed in the U.S. by any employer. U.S. work visa sponsorship (such as TN, O-1, H-1B, etc.) is not available for this role now or in the future. **Sunshine Act** Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care provider's name, address and the type of payments or other value received, generally for public disclosure. Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative. **EEO & Employment Eligibility** Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer. This position requires permanent work authorization in the United States. Pfizer endeavors to make www.pfizer.com/careers accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process and/or interviewing, please email disabilityrecruitment@pfizer.com. This is to be used solely for accommodation requests with respect to the accessibility of our website, online application process and/or interviewing. Requests for any other reason will not be returned. To learn more about acceptable and prohibited uses of AI during the recruitment process, please review our candidate AI-use guidelines available on Pfizer Careers. Information & Business Tech

Pfizer is seeking an Operational Strategy Lead in Canada to develop and implement end-to-end supply chain strategies for clinical programs. You will work within Global Clinical Supply Operations to ensure compliant, timely, and cost-effective packaging, labeling, and distribution of clinical supplies for multiple studies.

As a leader in CSO strategy, you will partner with Supply Chain Leads and Clinical Research Pharmacists to optimize operations, monitor dashboards, and drive continuous

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ROLE SUMMARY

Operational Strategy Lead (OSL) role is a member of the Global Clinical Supply Operations (GCSO) (part of the Clinical Development & Operations Global Clinical Supply group).

Our purpose is to provide clinical packaging, labelling, and logistics solutions to deliver quality patient-focused clinical supplies to the patient.

GCSO provide quality clinical supplies in a compliant, timely, innovative and cost-effective manner. We continuously strive to improve our systems, processes and capabilities in collaboration with our internal Pfizer and external partners in support of developing breakthroughs to change patients’ lives.

Operational Strategy Leads are accountable for developing an integrated end-to-end CSO operational strategy for Pfizer clinical programs and clinical studies.

OSLs partner with Supply Chain Leads (SCL) and Clinical Research Pharmacists (CRP) closely to develop comprehensive and patient-focused operational strategies for their assigned programs.

OSLs are accountable for implementing the operational strategy delivering clinical supplies to support the clinical studies for their assigned programs. OSL achieves excellence by focusing on patients, working with integrity, and professionalism.

OSLs utilize knowledge of Supply Chain process, their expertise in clinical supply packaging, labelling, and distribution, and project management skills to establish comprehensive operational strategies and collaborate with internal and external partners to deliver clinical supplies to support clinical studies. OSLs work closely with other functional roles in GCSO and across GCS and Quality Assurance (QA) to ensure timely and accurate execution of clinical packaging, labelling, and distribution operations.

Substantial training is provided to ensure OSLs can perform all duties and tasks an OSL is accountable and responsible for.

OSLs proactively manage risks through risk identification and risk mitigation plans and have detailed execution and monitoring plans to enable the overall design input on a program basis and effective execution of clinical supply packaging, labelling, and distribution.

KEY RESPONSIBILITIES

• The Operational Strategy Lead (OSL) is accountable for developing and implementing mid-to long-term supply chain strategies for assigned programs and initiatives. This includes forecast and execution of key packaging, labelling, distribution, and logistics events. The OSL is also accountable for monitor the effectiveness of their operational strategies, and partnering with functional lines in Clinical Supply Operations (CSO) to ensure seamless implementation of operational strategies and delivery of clinical supplies.
• OSLs represent GCSO on Clinical Supply Team (CST) for their assigned programs.
• OSLs are responsible for ensuring that the overarching strategy & scenario planning for the program/protocol is developed with and shared within appropriate stakeholders.
• OSLs monitor and provide input to GCSO level program/protocol dashboards (one dashboard) part of program management support.
• OSLs directly oversee delivery of GCSO activities (clinical packaging and labelling operations and trial distribution)to ensure that all clinical study timelines are support and met.
• Ensures GCSO inspection readiness as part of program management support.
• Participates or leads GCSO strategic and/or Continuous Improvement (CI) initiatives.
• Provides program-level forecast and special needs to vendors.
• Provides packaging, labeling, and distribution/storage cost estimation.
• Support integration activities when needed.
• OSL is the GCSO point of contact with Supply Chain Leads (SCL) and Clinical Research Pharmacist (CRP) on GCSO operational strategy. Projects will be assigned at a program level. This position, working independently and influencing others without having a direct reporting relationship, coordinates the fulfilment of customer requests while providing excellent customer service. This role strives to utilize technology and industry trend information to proactively contribute to improving effectiveness of integrated packaging, labelling, and distribution strategies.
• Develops positive and collaborative partnerships with key stakeholders across partner lines. Proactively ensure quality and compliance through risk identification and mitigation plans, strategic planning and execution, and overall design input.
• Assists GCSO Leadership with strategic development of CSO roles to support evolving needs of stakeholders and patients.
• Evaluates current processes and make recommendations for continuous improvement in the packaging and distribution operating models.
• Supports fiscal accountability to projects by refining project specific costs.
• Partners with CSO functional line leaders to further develop/refine human resource capacity analysis for CSO to align resource with project needs according to portfolio priorities
• Ensures compliance with all legal requirements (e.g., EHS, cGMP, GCP, import/export, Quality Standards, 21 CFR Part 11) by creating and maintaining a culture committed to quality; accountable for maintaining training and compliance required for the role; enhance quality and compliance on a site and patient basis utilizing risk and mitigation plans; and assess cross functional impact of procedure/ process changes to CSO processes.
• Interfaces directly with GCS and other groups across Pfizer in order to provide timely and responsive guidance and issue resolution regarding clinical packaging and distribution activities.
• Establishes Program level integrated GCSO operational strategies with Clinical Supply Teams (CST). Contribute to decisions on country feasibility and strategy discussions well in advance of the protocol decisions. Ownership of timing and challenges on country movements in order to meet project requirements.
• Ensures excellent customer service through the development of strong working relationships with key customers and partners leaders to facilitate open lines of communication regarding project priorities, and issue resolution.
• Triage issues and provide appropriately detailed updates to CSO leadership.
• Utilizes project management skills to develop robust packaging and distribution/ logistics planning and management tools; optimize operational strategy to ensure patient continuity; high quality project oversight and activity review.

Responsibilities during packaging, labelling, and distribution operations

• Partner with the Supply Chain Leads (SCLs) to review and interpret the clinical protocol to develop practical and efficient packaging designs for Clinical Supplies. Partnering with the SCLs to generate and approve the Clinical Packaging Request (CPR).
• Coordinating and communicating multiple study packaging and/or labelling requirements across a network of global contract packaging organizations.

Work Location Assignment:Hybrid

Purpose

Breakthroughs that change patients' lives… At Pfizer we are apatient centric company, guided by our four values: courage, joy, equity and excellence. Our breakthrough culture lends itself to our dedication to transforming millions of lives.

One bold way we are achieving our purpose is through our company wide digital transformation strategy. We are leading the way in adopting new data, modelling and automated solutions to further digitize and accelerate drug discovery and development with the aim of enhancing health outcomes and the patient experience.

Flexibility

We aim to create a trusting, flexible workplace culture which encourages employees to achieve work life harmony, attracts talent and enables everyone to be their best working self. Let’s start the conversation!

We believe that a diverse and inclusive workforce is crucial to building a successful business. As an employer, Pfizer iscommitted to celebratingthis,in all itsforms – allowing for us to be as diverse as the patients and communities we serve. Together, we continue to build a culture that encourages, supports and empowers our employees.

DisAbility Confident

We are proud to be a Disability Confident Employer and we encourage you to put your best self forward with the knowledge and trust that we will make any reasonable adjustments necessary to support your application and future career. Our mission is unleashing the power of our people, especially those with unique superpowers. Your journey with Pfizer starts here!

To learn more about acceptable and prohibited uses of AI during the recruitment process, please review our candidate AI-use guidelines available on Pfizer Careers .

Logistics & Supply Chain Mgmt

#J-18808-Ljbffr

ROLE SUMMARY

Operational Strategy Lead (OSL) role is a member of the Global Clinical Supply Operations (GCSO) (part of the Clinical Development & Operations Global Clinical Supply group). Our purpose is to provide clinical packaging, labelling, and logistics solutions to deliver quality patient-focused clinical supplies to the patient. GCSO provide quality clinical supplies in a compliant, timely, innovative and cost-effective manner. We continuously strive to improve our systems, processes and capabilities in collaboration with our internal Pfizer and external partners in support of developing breakthroughs to change patients’ lives. Operational Strategy Leads are accountable for developing an integrated end-to-end CSO operational strategy for Pfizer clinical programs and clinical studies. OSLs partner with Supply Chain Leads (SCL) and Clinical Research Pharmacists (CRP) closely to develop comprehensive and patient-focused operational strategies for their assigned programs. OSLs are accountable for implementing the operational strategy delivering clinical supplies to support the clinical studies for their assigned programs. OSL achieves excellence by focusing on patients, working with integrity, and professionalism. OSLs utilize knowledge of Supply Chain process, their expertise in clinical supply packaging, labelling, distribution, and project management skills to establish comprehensive operational strategies and collaborate with internal and external partners to deliver clinical supplies to support clinical studies. OSLs work closely with other functional roles in GCSO and across GCS and Quality Assurance (QA) to ensure timely and accurate execution of clinical packaging, labelling, and distribution operations. Substantial training is provided to ensure OSLs can perform all duties and tasks an OSL is accountable and responsible for.

KEY RESPONSIBILITIES

• The Operational Strategy Lead (OSL) is accountable for developing and implementing mid-to long-term supply chain strategies for assigned programs and initiatives. This includes forecast and execution of key packaging, labelling, distribution, and logistics events. The OSL is also accountable for monitor the effectiveness of their operational strategies, and partnering with functional lines in Clinical Supply Operations (CSO) to ensure seamless implementation of operational strategies and delivery of clinical supplies.
• OSLs represent GCSO on Clinical Supply Team (CST) for their assigned programs.
• OSLs are responsible for ensuring that the overarching strategy & scenario planning for the program/protocol is developed with and shared within appropriate stakeholders.
• OSLs monitor and provide input to GCSO level program/protocol dashboards (one dashboard) part of program management support.
• OSLs directly oversee delivery of GCSO activities (clinical packaging and labelling operations and trial distribution)to ensure that all clinical study timelines are support and met.
• Ensures GCSO inspection readiness as part of program management support.
• Participates or leads GCSO strategic and/or Continuous Improvement (CI) initiatives.
• Provides program-level forecast and special needs to vendors.
• Provides packaging, labeling, and distribution/storage cost estimation.
• Support integration activities when needed.
• OSL is the GCSO point of contact with Supply Chain Leads (SCL) and Clinical Research Pharmacist (CRP) on GCSO operational strategy. Projects will be assigned at a program level. This position, working independently and influencing others without having a direct reporting relationship, coordinates the fulfilment of customer requests while providing excellent customer service. This role strives to utilize technology and industry trend information to proactively contribute to improving effectiveness of integrated packaging, labelling, and distribution strategies.
• Develops positive and collaborative partnerships with key stakeholders across partner lines. Proactively ensure quality and compliance through risk identification and mitigation plans, strategic planning and execution, and overall design input.
• Assists GCSO Leadership with strategic development of CSO roles to support evolving needs of stakeholders and patients.
• Evaluates current processes and make recommendations for continuous improvement in the packaging and distribution operating models.
• Supports fiscal accountability to projects by refining project specific costs.
• Partners with CSO functional line leaders to further develop/refine human resource capacity analysis for CSO to align resource with project needs according to portfolio priorities.
• Ensures compliance with all legal requirements (e.g., EHS, cGMP, GCP, import/export, Quality Standards, 21 CFR Part 11) by creating and maintaining a culture committed to quality; accountable for maintaining training and compliance required for the role; enhance quality and compliance on a site and patient basis utilizing risk and mitigation plans; and assess cross functional impact of procedure/ process changes to CSO processes.
• Interfaces directly with GCS and other groups across Pfizer in order to provide timely and responsive guidance and issue resolution regarding clinical packaging and distribution activities.
• Establishes Program level integrated GCSO operational strategies with Clinical Supply Teams (CST). Contribute to decisions on country feasibility and strategy discussions well in advance of the protocol decisions.
• Ownership of timing and challenges on country movements in order to meet project requirements.
• Ensures excellent customer service through the development of strong working relationships with key customers and partners leaders to facilitate open lines of communication regarding project priorities, and issue resolution.
• Triage issues and provide appropriately detailed updates to CSO leadership.
• Utilizes project management skills to develop robust packaging and distribution/ logistics planning and management tools; optimize operational strategy to ensure patient continuity; high quality project oversight and activity review.

When executing packaging, labelling, and distribution operations, the responsibilities include:

• Partner with the Supply Chain Leads (SCLs) to review and interpret the clinical protocol to develop practical and efficient packaging designs for Clinical Supplies.
• Partnering with the SCLs to generate and approve the Clinical Packaging Request (CPR).
• Coordinating and communicating multiple study packaging and/or labelling requirements across a network of global contract packaging organizations.

Work Location Assignment

Hybrid Purpose Breakthroughs that change patients' lives... At Pfizer we are a patient centric company, guided by our four values: courage, joy, equity and excellence. Our breakthrough culture lends itself to our dedication to transforming millions of lives.

Digital Transformation Strategy

One bold way we are achieving our purpose is through our company wide digital transformation strategy. We are leading the way in adopting new data, modelling and automated solutions to further digitize and accelerate drug discovery and development with the aim of enhancing health outcomes and the patient experience.

Flexibility

We aim to create a trusting, flexible workplace culture which encourages employees to achieve work life harmony, attracts talent and enables everyone to be their best working self. Let’s start the conversation!

Equal Employment Opportunity

We believe that a diverse and inclusive workforce is crucial to building a successful business. As an employer, Pfizer iscommitted to celebratingthis,in all itsforms – allowing for us to be as diverse as the patients and communities we serve. Together, we continue to build a culture that encourages, supports and empowers our employees.

DisAbility Confident

We are proud to be a Disability Confident Employer and we encourage you to put your best self forward with the knowledge and trust that we will make any reasonable adjustments necessary to support your application and future career. Our mission is unleashing the power of our people, especially those with unique superpowers. Your journey with Pfizer starts here! To learn more about acceptable and prohibited uses of AI during the recruitment process, please review our candidate AI-use guidelines available on Pfizer Careers.

Logistics & Supply Chain Mgmt

De carrières van Pfizer zijn uniek. In onze cultuur van individuele eigenaarschap geloven we in ons vermogen om de toekomst van de gezondheidszorg te verbeteren en in ons potentieel om miljoenen levens te transformeren. We zijn op zoek naar nieuw talent om lid te worden van onze wereldwijde gemeenschap, om nieuwe innovatieve therapieën te ontrafelen die van de wereld een gezondere plek maken.

#J-18808-Ljbffr

**Role Summary** All over the world, Pfizer colleagues work together to positively impact health for everyone, everywhere. Our colleagues can grow and develop a career that offers both individual and company success; be part of an ownership culture that values diversity and where all colleagues are energized and engaged; and can impact the health and lives of millions of people. Pfizer, a global leader in the biopharmaceutical industry, is continuously seeking top talent who are inspired by our purpose to innovate to bring therapies to patients that significantly improve their lives. Pfizer is advancing in Neuroscience, and an integral part of the Migraine Team's mission is to promote a breakthrough therapy for patients suffering from migraine. The Neuroscience Health & Science Professional (HSP) is responsible for increasing territory sales and relationship development with assigned customers and accounts by engaging in product promotion and determining the best strategies to manage their business. The HSP should possess customer, market, and business acumen, analytical skills, and strong product and disease state knowledge; demonstrate ability to drive sales, promotional and strategic business development and management skills, and in-depth customer engagement expertise both in-person and virtually; demonstrate outstanding communication and teamwork skills; be adept in the operation of digital and virtual tools; and be effective at working remotely in collaboration with cross-functional internal teams to address customer needs and compliantly deliver on Pfizer business objectives. **Role Responsibilities** + Drives sales in assigned territory + Engages with customers both face to face and virtually + Develops and implements effective business and territory call plans; effectively identifies and implements live/virtual engagement strategies with customer to maximize overall effectiveness and impact + Effectively builds rapport and relationships with customers in both live and virtual environments; uses judgment to maintain customer engagement by successfully utilizing existing and ever-changing digital tools effectively for successful customer engagement + Understands and leverages internal reports and analytics to assist with identifying, developing, and implementing strategic business opportunities + Compliantly leverages product and disease state knowledge to appropriately educate providers on unbranded and branded product value proposition for relevant patient populations and effectively and strategically utilizes approved clinically oriented disease state information and patient resources, as applicable + Demonstrates strong teamwork capabilities to collaborate effectively and compliantly across the organization to address customer inquiries and advance Pfizer objectives. + Completes all administrative expectations on time and compliantly. **Basic Qualifications** + Bachelor's Degree + Minimum 2 years of experience in one or more of the following: + Professional Sales or Promotional Activity, Small Business Owner or other Entrepreneurial experience, Marketing, Customer Service and/or Account Management, Relevant Healthcare/Scientific roles (e.g., RN, Pharmacist, PT, OT, etc.), Educator (e.g., Teacher, Principal), or Full Time Military experience **Nice-to-have** + 1 year of pharmaceutical, biotech, medical sales and/or medical related marketing. + Strong track record of sales or marketing success, strong territory management skills, outstanding communications skills, as well as demonstrated teamwork, leadership ability and accountability. + Experience with applicable disease states, therapeutic area, and products. + Knowledge of posted territory customers and markets (prescribers/HCPs/institutions/organizations). + Reside within territory boundaries **Non-standard Work Schedule, Travel Or Environment Requirements** + Ability to travel to all accounts/office locations within territory + Depending on size of territory and business need, candidates may be required to stay overnight as necessary + Must live within 25 miles of the border of the territory. + Valid US driver's license and driving record in compliance with company standards. Any DUI/DWI or other impaired driving citation within the past 7 years will disqualify you from being hired. **Other Job Details:** + Last Date to Apply: **September 16, 2026** + Other job posting locations: **Baltimore City, Baltimore County, and Anne Arundel County in Maryland.** The annual base salary for this position ranges from $94,300.00 - $164,500.00 USD. **During initial new hire sales training, you will be classified as a salary non-exempt employee which entitles you to overtime pay. Upon your training certification, you will become an overtime exempt employee.** In addition, this position offers an additional quarterly Sales Incentive bonus. We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life's moments. Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage. Learn more at Pfizer Candidate Site - U.S. Benefits| (uscandidates.mypfizerbenefits.com). Pfizer compensation structures and benefit packages are aligned based on the location of hire. The United States salary range provided does not apply to any location outside of the United States. Relocation assistance may be available based on business needs and/or eligibility. Candidates must be authorized to be employed in the U.S. by any employer. U.S. work visa sponsorship (such as TN, O-1, H-1B, etc.) is not available for this role now or in the future. **Sunshine Act** Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care provider's name, address and the type of payments or other value received, generally for public disclosure. Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative. **EEO & Employment Eligibility** Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer. This position requires permanent work authorization in the United States. Pfizer endeavors to make www.pfizer.com/careers accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process and/or interviewing, please email disabilityrecruitment@pfizer.com. This is to be used solely for accommodation requests with respect to the accessibility of our website, online application process and/or interviewing. Requests for any other reason will not be returned. To learn more about acceptable and prohibited uses of AI during the recruitment process, please review our candidate AI-use guidelines available on Pfizer Careers. Sales

ROLE SUMMARY

Operational Strategy Lead (OSL) role is a member of the Global Clinical Supply Operations (GCSO) (part of the Clinical Development & Operations Global Clinical Supply group). Our purpose is to provide clinical packaging, labelling, and logistics solutions to deliver quality patient-focused clinical supplies to the patient. GCSO provide quality clinical supplies in a compliant, timely, innovative and cost-effective manner. We continuously strive to improve our systems, processes and capabilities in collaboration with our internal Pfizer and external partners in support of developing breakthroughs to change patients’ lives. Operational Strategy Leads are accountable for developing an integrated end-to-end CSO operational strategy for Pfizer clinical programs and clinical studies. OSLs partner with Supply Chain Leads (SCL) and Clinical Research Pharmacists (CRP) closely to develop comprehensive and patient-focused operational strategies for their assigned programs. OSLs are accountable for implementing the operational strategy delivering clinical supplies to support the clinical studies for their assigned programs. OSL achieves excellence by focusing on patients, working with integrity, and professionalism. OSLs utilize knowledge of Supply Chain process, their expertise in clinical supply packaging, labelling, distribution, and project management skills to establish comprehensive operational strategies and collaborate with internal and external partners to deliver clinical supplies to support clinical studies. OSLs work closely with other functional roles in GCSO and across GCS and Quality Assurance (QA) to ensure timely and accurate execution of clinical packaging, labelling, and distribution operations. Substantial training is provided to ensure OSLs can perform all duties and tasks an OSL is accountable and responsible for.

KEY RESPONSIBILITIES

• The Operational Strategy Lead (OSL) is accountable for developing and implementing mid-to long-term supply chain strategies for assigned programs and initiatives. This includes forecast and execution of key packaging, labelling, distribution, and logistics events. The OSL is also accountable for monitor the effectiveness of their operational strategies, and partnering with functional lines in Clinical Supply Operations (CSO) to ensure seamless implementation of operational strategies and delivery of clinical supplies.
• OSLs represent GCSO on Clinical Supply Team (CST) for their assigned programs.
• OSLs are responsible for ensuring that the overarching strategy & scenario planning for the program/protocol is developed with and shared within appropriate stakeholders.
• OSLs monitor and provide input to GCSO level program/protocol dashboards (one dashboard) part of program management support.
• OSLs directly oversee delivery of GCSO activities (clinical packaging and labelling operations and trial distribution)to ensure that all clinical study timelines are support and met.
• Ensures GCSO inspection readiness as part of program management support.
• Participates or leads GCSO strategic and/or Continuous Improvement (CI) initiatives.
• Provides program-level forecast and special needs to vendors.
• Provides packaging, labeling, and distribution/storage cost estimation.
• Support integration activities when needed.
• OSL is the GCSO point of contact with Supply Chain Leads (SCL) and Clinical Research Pharmacist (CRP) on GCSO operational strategy. Projects will be assigned at a program level. This position, working independently and influencing others without having a direct reporting relationship, coordinates the fulfilment of customer requests while providing excellent customer service. This role strives to utilize technology and industry trend information to proactively contribute to improving effectiveness of integrated packaging, labelling, and distribution strategies.
• Develops positive and collaborative partnerships with key stakeholders across partner lines. Proactively ensure quality and compliance through risk identification and mitigation plans, strategic planning and execution, and overall design input.
• Assists GCSO Leadership with strategic development of CSO roles to support evolving needs of stakeholders and patients.
• Evaluates current processes and make recommendations for continuous improvement in the packaging and distribution operating models.
• Supports fiscal accountability to projects by refining project specific costs.
• Partners with CSO functional line leaders to further develop/refine human resource capacity analysis for CSO to align resource with project needs according to portfolio priorities.
• Ensures compliance with all legal requirements (e.g., EHS, cGMP, GCP, import/export, Quality Standards, 21 CFR Part 11) by creating and maintaining a culture committed to quality; accountable for maintaining training and compliance required for the role; enhance quality and compliance on a site and patient basis utilizing risk and mitigation plans; and assess cross functional impact of procedure/ process changes to CSO processes.
• Interfaces directly with GCS and other groups across Pfizer in order to provide timely and responsive guidance and issue resolution regarding clinical packaging and distribution activities.
• Establishes Program level integrated GCSO operational strategies with Clinical Supply Teams (CST). Contribute to decisions on country feasibility and strategy discussions well in advance of the protocol decisions.
• Ownership of timing and challenges on country movements in order to meet project requirements.
• Ensures excellent customer service through the development of strong working relationships with key customers and partners leaders to facilitate open lines of communication regarding project priorities, and issue resolution.
• Triage issues and provide appropriately detailed updates to CSO leadership.
• Utilizes project management skills to develop robust packaging and distribution/ logistics planning and management tools; optimize operational strategy to ensure patient continuity; high quality project oversight and activity review.

When executing packaging, labelling, and distribution operations, the responsibilities include:

• Partner with the Supply Chain Leads (SCLs) to review and interpret the clinical protocol to develop practical and efficient packaging designs for Clinical Supplies.
• Partnering with the SCLs to generate and approve the Clinical Packaging Request (CPR).
• Coordinating and communicating multiple study packaging and/or labelling requirements across a network of global contract packaging organizations.

Work Location Assignment

Hybrid Purpose Breakthroughs that change patients' lives... At Pfizer we are a patient centric company, guided by our four values: courage, joy, equity and excellence. Our breakthrough culture lends itself to our dedication to transforming millions of lives.

Digital Transformation Strategy

One bold way we are achieving our purpose is through our company wide digital transformation strategy. We are leading the way in adopting new data, modelling and automated solutions to further digitize and accelerate drug discovery and development with the aim of enhancing health outcomes and the patient experience.

Flexibility

We aim to create a trusting, flexible workplace culture which encourages employees to achieve work life harmony, attracts talent and enables everyone to be their best working self. Let’s start the conversation!

Equal Employment Opportunity

We believe that a diverse and inclusive workforce is crucial to building a successful business. As an employer, Pfizer iscommitted to celebratingthis,in all itsforms – allowing for us to be as diverse as the patients and communities we serve. Together, we continue to build a culture that encourages, supports and empowers our employees.

DisAbility Confident

We are proud to be a Disability Confident Employer and we encourage you to put your best self forward with the knowledge and trust that we will make any reasonable adjustments necessary to support your application and future career. Our mission is unleashing the power of our people, especially those with unique superpowers. Your journey with Pfizer starts here! To learn more about acceptable and prohibited uses of AI during the recruitment process, please review our candidate AI-use guidelines available on Pfizer Careers.

Logistics & Supply Chain Mgmt

De carrières van Pfizer zijn uniek. In onze cultuur van individuele eigenaarschap geloven we in ons vermogen om de toekomst van de gezondheidszorg te verbeteren en in ons potentieel om miljoenen levens te transformeren. We zijn op zoek naar nieuw talent om lid te worden van onze wereldwijde gemeenschap, om nieuwe innovatieve therapieën te ontrafelen die van de wereld een gezondere plek maken.

#J-18808-Ljbffr

Role Summary + The Customer Service Operations Analyst provides dedicated operational, coaching, and analytical support for the Global Hospital & Biosimilars (GH&B) Customer Service organization and reports directly to the Customer Service Director. This role strengthens execution at the point of service by reinforcing policies and quality standards in real time, improving consistency across teams, reducing rework and variability, and helping protect the customer experience. The position does not have direct reports, but requires strong team-based leadership, frontline coaching, change management, and decision-enablement capabilities to support day-to-day stability, leadership sustainability, and continuous improvement. This role helps manage the performance across three Customer Service teams through coaching, and ongoing assessment, and recognizes the need for development in others. The operations analyst will partner closely with Customer Service leadership to surface real-time trends, identify recurring issues and root causes, support proactive interventions, and enable managers to focus on strategic priorities, colleague development, and long-term operational improvements. The role requires technical acumen, analytical skills, strong project management capability, ability to upward influence, and a strong understanding of SAP order-to-cash processes, GH&B customer needs, supply programs, field/customer support requirements, and cross-functional execution. This role provides technical and functional guidance to team members, aiding in problem-solving and managing their development through training programs. + This role partners cross-functionally with Customer Service, Portfolio, Distribution, Digital/IT, Supply Chain, Finance, Transportation, Trade Operations, USMA, Quality, field-based colleagues, and external stakeholders to drive operational excellence and customer success. The individual will also champion AI integration initiatives within the Customer Service organization, helping identify opportunities to enhance efficiency, insights, and service delivery. In addition, the position supports quality monitoring and continuous improvement efforts across a high-volume business portfolio, encompassing approximately 13,000 calls, 36,000 emails, and 60,000 orders annually, representing $1.7B in revenue. **What You Will Achieve** In this role, you will: + Serve as an on-the-floor extension of Customer Service leadership for GH&B, reinforcing expectations, priorities, policies, and quality standards in real time to improve consistency, reduce rework and variability, and build customer trust and confidence. + Provide frontline coaching, training, onboarding, peer training, and cross-training support to strengthen team capability, reinforce best practices across all teams, create a more consistent training experience for newer colleagues, support succession planning, and promote engagement, morale, and retention through accessible leadership. + Manage daily operational coverage, priorities, and unexpected challenges to maintain operational stability, support service levels and order processing, and guide colleagues through complex or sensitive customer and employee situations. + Monitor real-time customer and operational trends across inbound/outbound calls, emails, order activity, disputes, disposition field tracking, and repeat customer call rework; synthesize frontline feedback and actionable insights for leadership so trends are surfaced in real time rather than through delayed monthly or year-end reviews. + Identify recurring issues and root causes, champion continuous improvement opportunities, and support proactive process, system, and quality improvements with the goal of reducing repeat operational issues, improving cross-team consistency, and enabling proactive intervention across teams. + Establish and track operational and organizational health baselines and success measures, including service level improvement, orders processed, order/dispute error counts, disposition field tracking, repeat operational issue reduction, leadership/engagement survey dimensions, and routine manager escalation reduction. + Support SAP and related system enhancements for GH&B Customer Service, including requirements definition, issue resolution, User Acceptance Testing (UAT), change adoption, and translation of leadership direction into day-to-day execution. + Serve as a GH&B Customer Service subject matter support for Knowledge Management (iKnow) content, inContact phone system support, Prime, SAP C4C Pfizer Assist/email management, Business Objects reporting, Celonis/Fiori reporting, and other tools that support service execution and operational visibility. + Support Customer Service management and colleagues by researching, troubleshooting, and resolving customer requests and inquiries,including complaints, product information, discrepancies, deductions, logistics issues, order release delays, and shipping delays. + Review and release financial adjustments to maintain financial controls and ensure compliance with SOX guidelines; manage OTE attendance and adherence using inContact/Workforce Management as directed by management. + Provide backup support for the Manager/Sr. Manager, Customer Service, including real-time escalation triage, business continuity coordination during system, telecom, or staffing disruptions, stakeholder follow-up, and shared accountability for issue resolution, with the objective of reducing routine manager escalations and increasing manager capacity for strategic and developmental focus. **Here Is What You Need** (Minimum Requirements) + High school diploma (or equivalent) with 6+ years of experience or associate's degree with 4+ years of experience or BA/BS with 2+ years of experience or MBA/MS with any years of relevant experience + Comprehensive knowledge of the GH&B Customer Service support structure, including Order-to-Cash processes, customer and field support activities, order management, distribution operations, supply programs, and collaboration with key business partners to support operational excellence and customer satisfaction. + Strong working knowledge of SAP ECC Order-to-Cash processes, with the ability to translate business requirements for technical teams to support issue resolution, system enhancements, new projects, User Acceptance Testing (UAT), and continuous improvement. + Strong understanding of customer service operations, call/email workflows, order release, shipping delay management, financial adjustments, deductions/disputes, logistics issue resolution, and quality standards that impact customer experience. + Experience using operational reporting and workflow tools such as Business Objects, SAP, Fiori, inContact/Workforce Management, Prime, iKnow, and SAP C4C Pfizer Assist/email management tools. + Proven analytical capability, including ability to monitor real-time trends, identify recurring issues and root causes, track service level/order/error/disposition metrics, synthesize frontline feedback, and convert insights into actionable leadership recommendations. + Demonstrated ability to coach, train, onboard, cross-train, and influence peers in a frontline operational environment; ability to reinforce expectations, enable consistent peer training and quality practices across teams, and support change adoption without direct reporting authority. + Effective communication, problem-solving, organizational, project management, and change management skills, including the ability to guide colleagues through complex or sensitive customer and employee situations. + People management experience preferred **Bonus Points If You Have** (Preferred Requirements) + Strong analytical and problem-solving skills + Ability to work effectively in a team environment + Excellent organizational and time management skills + Strong attention to detail + Ability to handle multiple tasks and prioritize effectively + Strong interpersonal skills and the ability to build relationships with stakeholders + Proactive and self-motivated with a commitment to continuous improvement + Experience using common AI tools, including generative technologies such as Microsoft Copilot, to support problem solving and enhance productivity. Demonstrated curiosity for exploring how these tools can improve outcomes and understanding of responsible AI practices, including risk management and ethical use. **PHYSICAL/MENTAL REQUIREMENTS** + Ability to interpret operational data, perform complex analysis, prioritize multiple time-sensitive issues, synthesize trends and root causes, and make sound recommendations while supporting real-time escalations and issue resolution. **NON-STANDARD WORK SCHEDULE, TRAVEL OR ENVIRONMENT REQUIREMENTS** + No routine non-standard work schedule is expected. The role may support time-sensitive operational needs, escalations, or business continuity coordination during system, telecom, staffing, workload, or customer-impacting disruptions as directed by management. Work Location Assignment: Hybrid The annual base salary for this position ranges from $82,700.00 to $137,900.00. In addition, this position is eligible for participation in Pfizer's Global Performance Plan with a bonus target of 10.0% of the base salary. We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life's moments. Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage. Learn more at Pfizer Candidate Site - U.S. Benefits | (uscandidates.mypfizerbenefits.com). Pfizer compensation structures and benefit packages are aligned based on the location of hire. The United States salary range provided does not apply to Tampa, FL or any location outside of the United States. Relocation assistance may be available based on business needs and/or eligibility. Candidates must be authorized to be employed in the U.S. by any employer. U.S. work visa sponsorship (such as TN, O-1, H-1B, etc.) is not available for this role now or in the future. **Sunshine Act** Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care provider's name, address and the type of payments or other value received, generally for public disclosure. Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative. **EEO & Employment Eligibility** Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer. This position requires permanent work authorization in the United States. Pfizer endeavors to make www.pfizer.com/careers accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process and/or interviewing, please email disabilityrecruitment@pfizer.com. This is to be used solely for accommodation requests with respect to the accessibility of our website, online application process and/or interviewing. Requests for any other reason will not be returned. To learn more about acceptable and prohibited uses of AI during the recruitment process, please review our candidate AI-use guidelines available on Pfizer Careers. Logistics & Supply Chain Mgmt

OBJECTIF DU POSTE :

Le premier ou la première chef – Partenariats, pharmacies de détail et distributeurs (un poste qui ne génère pas de demandes) adopte une vision globale et à long terme des partenariats stratégiques avec les chaînes de pharmacie de détail, les bannières et les distributeurs prioritaires. Le ou la titulaire du poste aura la responsabilité de participer aux discussions et à la conclusion d’ententes stratégiques visant à répondre aux priorités communes en matière de soins de santé et à garantir la disponibilité, l’accès et l’utilisation optimale des médicaments et vaccins de Pfizer grâce à des initiatives conformes et de portée générale. La personne titulaire du poste relèvera de la directrice ou du directeur – Pharmacies et partenariats stratégiques et cherchera à créer des synergies et à établir des collaborations afin d’atteindre les objectifs de Pfizer et des pharmacies de détail en matière de clientèle au moyen d’une planification active et transparente. Elle travaillera en collaboration avec les directions des secteurs de la pharmacie et de la distribution afin d’élaborer des ententes d’entreprise novatrices, des cadres stratégiques et des partenariats visant à faciliter l’accès aux produits en vente au détail et la prestation des soins. Pour réussir dans ce poste, il est essentiel d’avoir une approche axée sur la clientèle, de faire preuve d’esprit de collaboration et de bien comprendre l’évolution de la pratique pharmaceutique, les modèles de distribution et de vente en gros, la dynamique des contrats ainsi que le système de santé dans son ensemble.

FONCTIONS PRINCIPALES :

• Négociation et gestion de partenariats
• Diriger la conception, la négociation et la gouvernance des principaux partenariats avec les pharmacies de détail dans l’ensemble de la gamme de produits canadienne, notamment : les grandes chaînes et bannières de pharmacies nationales et régionales; les groupes d’achat, les réseaux de grossistes et les associations de bannières.
• Définir des cadres d’entente qui s’inscrivent dans l’état d’esprit One Pfizer dans l’ensemble des domaines thérapeutiques de la gamme de produits et des priorités en matière de vaccins, notamment : établir les conditions commerciales (le cas échéant); soutenir l’élaboration et l’intégration de cadres normalisés qui favorisent les flux de travail des pharmacies et l’optimisation des modèles d’autonomisation des consommatrices et consommateurs / des patients et patients.
• Agir à titre de conseiller ou conseillère stratégique de confiance auprès des directions des secteurs de la pharmacie et de la distribution en harmonisant les capacités d’entreprise de Pfizer avec les priorités des partenaires, par l’entremise de modèles et d’ententes de partenariat formalisés.
• Agir à titre de personne-ressource unique relativement aux ententes avec des pharmacies à l’échelle nationale
• Planification stratégique et mise en œuvre
• Piloter la gestion des comptes et des partenariats, incluant la planification stratégique, la gouvernance, la gestion de projet et l’exécution auprès des partenaires des chaînes, des bannières et des distributeurs assignés
• Mener la collecte d’informations sur l’accès, le remboursement, l’économie de la distribution et la dynamique des canaux afin d’éclairer la stratégie interentreprises et la conception des ententes, et transmettre ces informations aux collègues des différentes fonctions
• Traduire les ententes nationales et régionales en modèles d’activités clairs et concrets pour les équipes de vente et de gestion de comptes, ainsi que pour les principales parties prenantes ; renforcer la communication entre les parties prenantes pour favoriser l’apprentissage, le partage des pratiques exemplaires et une mise en œuvre à grande échelle au sein des chaînes, bannières et distributeurs
• Analyser le rendement des comptes et des partenariats, assurer le suivi des engagements contractuels et faire évoluer les plans d’action afin d’optimiser les résultats en matière de soins de santé et la valeur des partenariats
• Collaborer avec des partenaires interfonctionnels de Pfizer (Affaires juridiques, Conformité, Affaires médicales, Accès au marché, Opérations, Solutions clients) pour veiller à ce que les ententes interentreprises soient conformes, évolutives et solides sur le plan opérationnel
• Relever et signaler les rapports de déclaration de manifestations indésirables et des plaintes relatives aux produits, conformément aux exigences de l’entreprise, y compris le cours Responsabilités en matière de pharmacovigilance

EXIGENCES GÉNÉRALES :

• Diplôme universitaire pertinent en administration des affaires (MBA ou diplôme équivalent en gestion), en sciences de la santé, en pharmacie ou dans un domaine connexe
• Solides compétences en matière de négociation, de gouvernance et de communication avec la direction, ainsi qu’une vaste expérience dans un ou plusieurs des domaines suivants : partenariats avec les pharmacies; commerce / passation de marchés; accès au marché ou stratégie clients.
• Sens aigu des affaires et des finances
• Connaissance approfondie : de l’écosystème canadien des pharmacies de détail; des milieux des payeurs publics et privés; des particularités des systèmes de santé provinciaux.
• Expérience dans le domaine des vaccins ou des soins primaires; une expérience des modèles de prestation de soins dirigés par des pharmaciennes et pharmacies et des relations bien établies avec les directions du secteur pharmaceutique, un atout
• Expérience avérée dans la direction d’initiatives complexes à l’échelle nationale auprès de multiples parties prenantes
• Réseau bien établi de parties prenantes clés influant sur la stratégie des circuits de distribution pharmaceutiques ou des grossistes, un atout
• Aptitudes et compétences supérieures en gestion de la clientèle et de partenariats
• Grandes aptitudes pour la communication (orale et écrite)
• Expertise en matière de rédaction et de mise en œuvre de plans d’affaires et de plans de gestion des comptes
• Habiletés démontrées en planification stratégique et excellente compréhension de l’optimisation du système de santé et des pharmacies
• Autonomie, esprit d’initiative et capacité reconnue de travailler au sein d’une équipe multifonctionnelle
• Capacité à aborder rapidement les parties prenantes prioritaires dans le but de devenir une conseillère ou un conseiller de confiance
• Grandes aptitudes pour les relations interpersonnelles et capacité de gérer le changement et l’ambiguïté
• Capacité de se servir des logiciels nécessaires et des outils de collaboration numériques
• Bilinguisme, un atout
• Capacité de voyager fréquemment

SALAIRE

Le salaire annuel de base pour ce poste varie de 107,400 $ à 179,000 $. L’échelle salariale fournie s’applique seulement au Canada, et ne s’applique à aucun autre endroit à l’extérieur du Canada.

Senior Manager, Retail Pharmacy & Distribution Partnerships

ROLE PURPOSE: The Senior Manager, Retail Pharmacy, (a non‑demand generating position), takes a holistic, long‑term view of strategic partnerships with prioritized retail pharmacy chains, banners, and distributors. The role is accountable for collaborating on core partnership discussions and agreements that address shared healthcare priorities and enable the availability, access, and optimal use of Pfizer medicines and vaccines through compliant, above‑brand initiatives. The incumbent will report to the Director, Pharmacy & Strategic Partnerships and will seek opportunities for synergy and collaboration to achieve both Pfizer and Retail Pharmacy customer goals through active and transparent strategic planning. The successful candidate will partner with senior pharmacy and distribution leadership to develop innovative enterprise‑level agreements, strategic frameworks, and partnerships that support retail access and care delivery. Success in this role is driven by customer centricity, collaboration, and a strong understanding of pharmacy practice evolution, distribution and wholesaling models, contracting dynamics, and the broader healthcare system.

CORE RESPONSIBILITIES

• Negotiation & Partnership Leadership: Lead the design, negotiation, and governance of key retail pharmacy partnerships across the Canadian portfolio, including: Major national and regional pharmacy chains & banners, Buying groups, wholesaler‑aligned networks, and banner associations.
• Define agreement frameworks that align with a One Pfizer mindset across portfolio therapeutic areas & Vaccine priorities, including Commercial terms (where applicable); Support the development & integration of standardized frameworks that support pharmacy‑led workflows and optimization of consumer/patient care enablement models.
• Serve as a trusted strategic advisor to senior pharmacy and distribution executives by aligning Pfizer’s enterprise capabilities with partner priorities through formalized partnership models and agreements.
• Act as the single enterprise point of accountability for national pharmacy agreements.
• Strategic Planning & Execution: Translation Lead the account and partnership management process, including strategic planning, governance, project management, and execution across assigned Chain & Banner and Distributor partners.
• Lead insight gathering related to access, reimbursement, distribution economics, and channel dynamics that inform B2B strategy and agreement design, and refer insights to appropriate cross‑functional colleagues.
• Translate national & regional agreements into clear, actionable execution models for sales and account teams & key cross‑functional stakeholders; Elevate stakeholder connectivity to enable learning, best practice sharing, and scalable implementation across Chains, Banners, and Distributors.
• Analyze account and partnership performance, track contractual commitments, and evolve action plans to optimize healthcare outcomes and partnership value.
• Collaborate with cross‑functional Pfizer partners (Legal, Compliance, Medical, Market Access, Operations, Customer Solutions) to ensure B2B agreements are compliant, scalable, and operationally sound.
• Identify and report adverse events and product complaint reports as per Corporate requirements, including Your Reporting Responsibilities (YRR) training.

GENERAL QUALIFICATIONS

• Relevant University Degree in Business Administration (MBA or equivalent advanced business), Health Sciences, Pharmacy or a related discipline.
• Strong negotiation, governance, and executive communication skills including extensive experience in one or more of: Pharmacy partnerships, Trade / contracting, Market access or customer strategy.
• High level of business and financial acumen.
• Deep knowledge of: Canadian retail pharmacy ecosystem, Public and private payer environments, Provincial healthcare system variation.
• Experience across vaccines or primary care, with exposure to pharmacist‑led care delivery models and established senior‑level pharmacy relationships preferred.
• Proven success leading complex, national, multi‑stakeholder initiatives.
• Established network of key stakeholders influencing pharmacy or wholesaler channel strategy is an asset.
• Superior customer and partnership management skills and competencies.
• Highly developed communication skills (verbal and written).
• Expertise with writing and implementing business and account plans.
• Demonstrated strategic planning abilities with a strong understanding of healthcare and pharmacy system optimization.
• Independent, self‑starter with a proven ability to work in a cross‑functional team environment.
• Ability to quickly engage senior stakeholders with the goal of becoming a trusted advisor.
• Highly developed interpersonal skills and the ability to manage change and ambiguity.
• Proficiency using computer software and digital collaboration tools.
• Bilingualism is an asset.
• Must have the capacity to frequently travel.

SALAIRE

The annual base salary for this position ranges from $107,400 to $179,000. The salary range provided applies to Canada only and does not apply to any other locations outside of Canada.

DIVERSITY AND INCLUSION

At Pfizer, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.Chez Pfizer, nous accueillons la diversité et l'inclusion pour stimuler l'innovation et la croissance. Nous sommes déterminés à créer des équipes inclusives et un milieu de travail équitable pour que nos employés puissent exprimer leur vraie personnalité au travail. Nous nous efforçons également d'offrir une expérience de candidature accessible à nos employés potentiels ayant des habiletés différentes. N'hésitez pas à nous faire savoir si vous avez besoin de mesures d’adaptation au cours du processus de recrutement.

ADDITIONAL INFORMATION

Mkt & Sales/Commercial Bus Pfizer careers are like no other. In our culture of individual ownership, we believe in our ability to improve future healthcare, and potential to transform millions of lives. We’re looking for new talent to join our global community, to unearth new innovative therapies that make the world a healthier place.

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Posting closing date: September 11, 2026

Date de fin d’affichage : le 11 septembre 2026

Status : Regular, full-time

Statut :Régulier, temps plein

Poste sur le terrain / Field based role : Ontario with travel to Western Canada.

Senior Manager, Retail Pharmacy & Distribution Partnerships

ROLE PURPOSE:

The Senior Manager, Retail Pharmacy, (a non‑demand generating position), takes a holistic, long‑term view of strategic partnerships with prioritized retail pharmacy chains, banners, and distributors. The role is accountable for collaborating on core partnership discussions and agreements that address shared healthcare priorities and enable the availability, access, and optimal use of Pfizer medicines and vaccines through compliant, above‑brand initiatives. The incumbent will report to the Director, Pharmacy & Strategic Partnerships and will seek opportunities for synergy and collaboration to achieve both Pfizer and Retail Pharmacy customer goals through active and transparent strategic planning. The successful candidate will partner with senior pharmacy and distribution leadership to develop innovative enterprise‑level agreements, strategic frameworks, and partnerships that support retail access and care delivery. Success in this role is driven by customer centricity, collaboration, and a strong understanding of pharmacy practice evolution, distribution and wholesaling models, contracting dynamics, and the broader healthcare system.

CORE RESPONSIBILITIES:

Negotiation & Partnership Leadership

• Lead the design, negotiation, and governance of key retail pharmacy partnerships across the Canadian portfolio, including:
• Major national and regional pharmacy chains & banners
• Buying groups, wholesaler‑aligned networks, and banner associations

• Define agreement frameworks that align with a One Pfizer mindset across portfolio therapeutic areas & Vaccine priorities, including
• Commercial terms (where applicable)
• Support the development & integration of standardized frameworks that support pharmacy‑led workflows and optimization of consumer/patient care enablement models
• Serve as a trusted strategic advisor to senior pharmacy and distribution executives by aligning Pfizer’s enterprise capabilities with partner priorities through formalized partnership models and agreements
• Act as the single enterprise point of accountability for national pharmacy agreements.

Strategic Planning & Execution Translation

• Lead the account and partnership management process, including strategic planning, governance, project management, and execution across assigned Chain & Banner and Distributor partners
• Lead insight gathering related to access, reimbursement, distribution economics, and channel dynamics that inform B2B strategy and agreement design, and refer insights to appropriate cross‑functional colleagues
• Translate national & regional agreements into clear, actionable execution models for sales and account teams & key cross‑functional stakeholders; Elevate stakeholder connectivity to enable learning, best practice sharing, and scalable implementation across Chains, Banners, and Distributors
• Analyze account and partnership performance, track contractual commitments, and evolve action plans to optimize healthcare outcomes and partnership value
• Collaborate with cross‑functional Pfizer partners (Legal, Compliance, Medical, Market Access, Operations, Customer Solutions) to ensure B2B agreements are compliant, scalable, and operationally sound
• Identify and report adverse events and product complaint reports as per Corporate requirements, including Your Reporting Responsibilities (YRR) training

GENERAL QUALIFICATIONS:

• Relevant University Degree in Business Administration (MBA or equivalent advanced business), Health Sciences, Pharmacy or a related discipline
• Strong negotiation, governance, and executive communication skills including extensive experience in one or more of:
• Pharmacy partnerships
• Trade / contracting
• Market access or customer strategy
• High level of business and financial acumen
• Deep knowledge of:
• Canadian retail pharmacy ecosystem
• Public and private payer environments
• Provincial healthcare system variation
• Experience across vaccines or primary care, with exposure to pharmacist‑led care delivery models and established senior‑level pharmacy relationships preferred
• Proven success leading complex, national, multi‑stakeholder initiatives
• Established network of key stakeholders influencing pharmacy or wholesaler channel strategy is an asset
• Superior customer and partnership management skills and competencies
• Highly developed communication skills (verbal and written)
• Expertise with writing and implementing business and account plans
• Demonstrated strategic planning abilities with a strong understanding of healthcare and pharmacy system optimization
• Independent, self‑starter with a proven ability to work in a cross‑functional team environment
• Ability to quickly engage senior stakeholders with the goal of becoming a trusted advisor
• Highly developed interpersonal skills and the ability to manage change and ambiguity
• Proficiency using computer software and digital collaboration tools
• Bilingualism is an asset
• Must have the capacity to frequently travel

The annual base salary for this position ranges from $107,400 to $179,000.

The salary range provided applies to Canada only and does not apply to any other locations outside of Canada.

Premier·ère chef – Partenariats, pharmacies de détail et distributeurs

OBJECTIF DU POSTE :

Le premier ou la première chef – Partenariats, pharmacies de détail et distributeurs (un poste qui ne génère pas de demandes) adopte une vision globale et à long terme des partenariats stratégiques avec les chaînes de pharmacie de détail, les bannières et les distributeurs prioritaires. Le ou la titulaire du poste aura la responsabilité de participer aux discussions et à la conclusion d’ententes stratégiques visant à répondre aux priorités communes en matière de soins de santé et à garantir la disponibilité, l’accès et l’utilisation optimale des médicaments et vaccins de Pfizer grâce à des initiatives conformes et de portée générale. La personne titulaire du poste relèvera de la directrice ou du directeur – Pharmacies et partenariats stratégiques et cherchera à créer des synergies et à établir des collaborations afin d’atteindre les objectifs de Pfizer et des pharmacies de détail en matière de clientèle au moyen d’une planification active et transparente. Elle travaillera en collaboration avec les directions des secteurs de la pharmacie et de la distribution afin d’élaborer des ententes d’entreprise novatrices, des cadres stratégiques et des partenariats visant à faciliter l’accès aux produits en vente au détail et la prestation des soins. Pour réussir dans ce poste, il est essentiel d’avoir une approche axée sur la clientèle, de faire preuve d’esprit de collaboration et de bien comprendre l’évolution de la pratique pharmaceutique, les modèles de distribution et de vente en gros, la dynamique des contrats ainsi que le système de santé dans son ensemble.

FONCTIONS PRINCIPALES :

Planification stratégique et mise en œuvre

• Piloter la gestion des comptes et des partenariats, incluant la planification stratégique, la gouvernance, la gestion de projet et l’exécution auprès des partenaires des chaînes, des bannières et des distributeurs assignés
• Mener la collecte d’informations sur l’accès, le remboursement, l’économie de la distribution et la dynamique des canaux afin d’éclairer la stratégie interentreprises et la conception des ententes, et transmettre ces informations aux collègues des différentes fonctions
• Traduire les ententes nationales et régionales en modèles d’activités clairs et concrets pour les équipes de vente et de gestion des comptes, ainsi que pour les principales parties prenantes; renforcer la communication entre les parties prenantes pour favoriser l’apprentissage, le partage des pratiques exemplaires et une mise en œuvre à grande échelle au sein des chaînes, bannières et distributeurs
• Analyser le rendement des comptes et des partenariats, assurer le suivi des engagements contractuels et faire évoluer les plans d’action afin d’optimiser les résultats en matière de soins de santé et la valeur des partenariats
• Collaborer avec des partenaires interfonctionnels de Pfizer (Affaires juridiques, Conformité, Affaires médicales, Accès au marché, Opérations, Solutions clients) pour veiller à ce que les ententes interentreprises soient conformes, évolutives et solides sur le plan opérationnel
• Relever et signaler les rapports de déclaration de manifestations indésirables et des plaintes relatives aux produits, conformément aux exigences de l’entreprise, y compris le cours Responsabilités en matière de pharmacovigilance

EXIGENCES GÉNÉRALES :

• Diplôme universitaire pertinent en administration des affaires (MBA ou diplôme équivalent en gestion), en sciences de la santé, en pharmacie ou dans un domaine connexe
• Solides compétences en matière de négociation, de gouvernance et de communication avec la direction, ainsi qu’une vaste expérience dans un ou plusieurs des domaines suivants :
• partenariats avec les pharmacies;
• commerce / passation de marchés;
• accès au marché ou stratégie clients.
• Sens aigu des affaires et des finances
• Connaissance approfondie :
• de l’écosystème canadien des pharmacies de détail;
• des milieux des payeurs publics et privés;
• des particularités des systèmes de santé provinciaux.
• Expérience dans le domaine des vaccins ou des soins primaires; une expérience des modèles de prestation de soins dirigés par des pharmaciennes et pharmacies et des relations bien établies avec les directions du secteur pharmaceutique, un atout
• Expérience avérée dans la direction d’initiatives complexes à l’échelle nationale auprès de multiples parties prenantes
• Réseau bien établi de parties prenantes clés influant sur la stratégie des circuits de distribution pharmaceutiques ou des grossistes, un atout
• Aptitudes et compétences supérieures en gestion de la clientèle et de partenariats
• Grandes aptitudes pour la communication (orale et écrite)
• Expertise en matière de rédaction et de mise en œuvre de plans d’affaires et de plans de gestion des comptes
• Habiletés démontrées en planification stratégique et excellente compréhension de l’optimisation du système de santé et des pharmacies
• Autonomie, esprit d’initiative et capacité reconnue de travailler au sein d’une équipe multifonctionnelle
• Capacité à aborder rapidement les parties prenantes prioritaires dans le but de devenir une conseillère ou un conseiller de confiance
• Grandes aptitudes pour les relations interpersonnelles et capacité de gérer le changement et l’ambiguïté
• Capacité de se servir des logiciels nécessaires et des outils de collaboration numériques
• Bilinguisme, un atout
• Capacité de voyager fréquemment
• Poste sur le terrain

Le salaire annuel de base pour ce poste varie de 107,400 $ à 179,000 $.

L’échelle salariale fournie s’applique seulement au Canada, et ne s’applique à aucun autre endroit à l’extérieur du Canada.

At Pfizer, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work.

We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

Chez Pfizer, nous accueillons la diversité et l'inclusion pour stimuler l'innovation et la croissance. Nous sommes déterminés à créer des équipes inclusives et un milieu de travail équitable pour que nos employés puissent exprimer leur vraie personnalité au travail.

Nous nous efforçons également d'offrir une expérience de candidature accessible à nos employés potentiels ayant des habiletés différentes. N'hésitez pas à nous faire savoir si vous avez besoin de mesures d’adaptation au cours du processus de recrutement.

To learn more about acceptable and prohibited uses of AI during the recruitment process, please review our candidate AI-use guidelines available on Pfizer Careers.

Pour en savoir plus sur les utilisations acceptables et interdites de l’IA pendant le processus de recrutement, veuillez consulter nos directives sur l’utilisation de l’IA par les candidats sur Pfizer Careers.

Mkt & Sales/Commercial Bus

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