Jobs at United Airlines

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network. Come join us to create what’s next. Let’s define tomorrow, together. Description At United, we have some of the best aircraft in the world. Our Technical Operations team is full of aircraft maintenance technicians, engineers, planners, ground equipment and facilities professionals, and supply chain teams that help make sure they’re well taken care of and ready to get our customers to their desired destinations. If you’re ready to work on our planes, join our Tech Ops experts and help keep our fleet in tip-top shape. Job overview and responsibilities Manage the distribution processing centers for outsourced component parts. Participate in design of automated solutions to decentralize warehousing activities. Implement continuous improvement (CI) process within the distribution and warehousing organization. • Supervise the warehousing and distribution operations in support of the division including receiving, binning, shipping and maintaining serviceable and unserviceable parts • Responsible for the handling of hazardous materials including domestic and international shipping • Direct the distribution of all parts including AOG/AOM shipments • Responsible for the disposition of all surpluses and excess material at their location. Responsible to maintain accurate bin balances through accurate transactions and physical inventories • Application of Lean processes within their warehouse location • Manage No Fault Found quarantine and Warranty processes • Develop and oversee internal audits related to facilities safety, shelf life, electro static discharge, tooling and bin maintenance • Manage personnel dependability and Time & Attendance systems where applicable • Conduct Incident/Accident investigations and reporting • Oversight of the departments training requirements and training schedule • Maintain employee records • Maintains compliant records required by UAL and governmental agencies • Assist in the development, implementation and management of systems and procedures to optimize the efficient flow of materials to and from • United's customers, vendors and other airlines • Prepare forecasts and monitors performance, identifying trends and opportunities to improve performance • Coordinate staffing and other resource needs and ensure that safety and security requirements are fulfilled • Supervise and coordinate the distribution process and business plan for an assigned shift and or location at a parts distribution center to accomplish station, division and corporate goals and objectives • Coordinate the distribution planning operation to ensure the effective integration of the station and system distribution plans and objectives • Promote and facilitate a working environment to foster improvement and employee team participation • Build and maintain a positive rapport with Maintenance Customers and other adjacent departments • Serve as a mentor for succession planning to develop front line employees for advancement opportunities Qualifications What’s needed to succeed (Minimum Qualifications): • High school diploma or equivalent • Must obtain Dangerous Goods certification within six months of start date • Minimum of two years work experience in warehousing and distribution, supply chain or logistics • Related aviation operations • Communication skills • Proficient in Microsoft Office • Must be legally authorized to work in the United States for any employer without sponsorship • Successful completion of interview required to meet job qualification • Reliable, punctual attendance is an essential function of the position What will help you propel from the pack (Preferred Qualifications): • Bachelor's degree or 4 years of relevant work experience • Aviation management, supply chain, business, or related field • Minimum of one year experience in a supervisory capacity • Cycle Counting experience The base pay range for this role is $82,890.00 to $101,310.00. The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards. You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges. United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.

About this job At United Airlines, our customers are at the heart of everything we do. We re looking for customer service representatives who share our passion for delivering exceptional experiences and making every interaction with us a positive one. This role involves handling customer inquiries and resolving issues in a professional and courteous manner. If you have excellent communication skills and enjoy working with people from diverse backgrounds, then this could be your ideal opportunity.

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network. Come join us to create what’s next. Let’s define tomorrow, together. Description Why Inflight Services? Our customers choose United because of our dedication to safety and passion for service. United's Inflight Services team is made up of diverse, driven individuals working together to Connect People and Unite the World. From operational leadership and crew planning to safety and service procedures, our Inflight Services team provides the innovative approaches, tools, training and guidance needed for our flight attendants to deliver the best possible customer experience, and aid in our mission to become the best airline in the history of aviation. Job overview and responsibilities The Supervisor Inflight Services comprises of engaging and supporting a diverse team of flight attendants, cultivating trust with our flight crew members, working closely with other operational teams to deliver best in class customer service while demonstrating our Core4 values. • Inspire flight attendants to deliver a high-quality onboard experience to drive improvement in our Net • Promoter Score (NPS); Recognize flight attendants for exemplary service, teamwork, and performance • Assist flight attendants at the Concierge Desk and resolve issues in the moment as necessary • Exercise United’s core4 values to provide local support and care for flight attendants during any Inflight incident • Oversee the performance of the flight attendant team in line with the flight attendant collective bargaining agreement • Conduct investigations regarding performance, complaints, or other work-related issues • Keep flight attendant team informed by sharing corporate initiatives, and changes in policy or procedures • Showcase the delivery of new inflight products as determined by the Flight Experience team • Ensure daily company goals, policy, and procedure compliance are met • Coordinate with customer service and Station Operations Center (SOC) to ensure operational success • Ensure safety goals are met and FAA regulatory requirements are consistently adhered to by the team • Team oriented, with enthusiasm for people and delivering exceptional service • Develop positive relationships with team members and other work groups to achieve our common goals • Participate in planeside briefings and engage with flight attendants to ensure they have the tools and resources to perform their jobs effectively • Share customer feedback and escalate issues that may interfere with the crew’s ability to deliver the prescribed service Qualifications What’s needed to succeed (Minimum Qualifications): • Bachelor's degree or 4 years of relevant work experience • Required to attend United's flight attendant training to earn FAA certification if not currently flight qualified • Minimum 2 years equivalent or similar work experience • 2+ years leadership experience managing and influencing a team • DOT Safety Sensitive Position • Able to work on site, weekends, and holidays • Must possess exceptional planning and organizational skills, along with strong written and oral communication skills • Positive attitude and ability to adapt to constantly changing work environment • Demonstrated conflict resolution and decision-making capability • Proven ability to work independently and in a team environment • Must be legally authorized to work in the United States for any employer without sponsorship • Successful completion of interview required to meet job qualification • Reliable, punctual attendance is an essential function of the position What will help you propel from the pack (Preferred Qualifications): • Bachelor's degree • Inflight Service, travel industry, or hospitality leadership experience highly preferred • Experience supervising a unionized workgroup The base pay range for this role is $66,500.00 to $86,616.00. The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards. You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges. United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.

Job Description As a Reservations Agent, you will be the first point of contact between United Airlines and customers. • Serve as the initial connection between United Airlines and customers. • Possess strong communication skills and learn systems to provide accurate information. • Provide flight schedule and rate details as needed.

Reservations Agent Serve as the first connection between United Airlines and customers. • Strong communication skills required. • The ability to learn systems used to provide right answers to customers.

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network. Come join us to create what’s next. Let’s define tomorrow, together. Description At United, we offer internships, co-ops, and full-time opportunities for early career professionals. In any role, you’re a key member of our team, contributing to real projects that help move the business forward while gaining hands-on experience, growing your professional skill set, and connecting with industry leaders. You’ll also have a chance to build community through our employee-run Business Resource Groups, participate in industry conferences, and enjoy unlimited standby travel anywhere we fly. At United, we fly into airports around the entire world. And we need a whole team of people to keep things running in tip-top shape. From the check-in counter to the departure gate, and even behind the scenes, our Airport Operations team keeps operations at our airports running smoothly every single day. Key Responsibilities: • Serve as an internal consultant, providing business analyses to management of various operating divisions on challenges and opportunities facing the airline • This may include one or more of the following: strategy, innovation and process improvement initiatives, performance analysis and data visualization, baggage performance, change management, safety and regulatory compliance, and station operations planning • Potential assignments include analyzing operational performance, developing strategic plans, establishing performance metrics, and working with company organizations to analyze growth opportunities • Interns are also responsible for studying organizational changes, communications, information flow, integrated production methods, and gathering and organizing information regarding problems and procedures • They analyze information gathered, interpret data from various sources, and consider available solutions or alternative methods of proceeding, as may be required • Job duties may vary based on location & team assigned. Teams in which you may be assigned could include: • Projects & Executions • Ramp • Business • Customer Service • Station Operations Center No Direct Path: This internship is designed solely to provide you with skill development and valuable work experience. This role will likely not convert to a full-time position at United at the conclusion of the internship. Qualifications What’s needed to succeed (Minimum Qualifications): • Must be an undergraduate or graduate student at the time of start pursuing a degree in Aviation Management, Business, Industrial Engineering, Business Management, Data Analytics, or a related quantitative field of study • Must be able to commute to the Dulles International Airport (IAD) 5 days a week • MUST BE LOCAL OR IN SCHOOL IN THE IAD (DMV) AREA • Proven proficiency in Microsoft Office (Excel, Word, PowerPoint) • Strong quantitative and problem-solving skills • Applicant must be legally authorized to work in the United States for any employer without sponsorship or future sponsorship What will help you propel from the pack (Preferred Qualifications): • Interest in the operational environment • Interest in the airline industry • Previous airline, operations, or project management experience • Shows genuine concern for others, respects diverse perspectives, demonstrates inclusive collaboration, community mindset, empathy, and service (Caring). • Demonstrates interest in the operational environment, exhibits a safety-first mentality, prioritizing safety in all decisions, speaking up about concerns, identifying potential hazards, and consistently following safety protocols, with the ability to ensure compliance and accountability (Safe). • Shows innovation, genuine interest in process improvement, previous project management experience, learns quickly, and is flexible and a problem solver (Efficiency) • Reliability and attention to detail, proven experience completing tasks or projects, and communicating progress while meeting deadlines (Dependable) The starting rate for this role is $21.00. The base salary range/hourly rate listed is dependent on job-related, non-discriminatory factors such as experience, education and skills. This position may also be eligible for bonus and/or long-term incentive compensation awards. You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges. United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network. Come join us to create what’s next. Let’s define tomorrow, together. Description At United, we fly into airports around the entire world. And we need a whole team of people to keep things running in tip-top shape! From the exceptional service at the check-in counter to the departure gate, and even behind the scenes making sure your checked bags arrive with you, our Airport Operations team keeps operations at our airports running smoothly every single day. Job overview and responsibilities Oversees Environmental Standards, Safety Programs and OSHA Compliance. Primary responsibility for Operational Safety and Environmental and OSHA compliance. The leader is responsible to have in-depth knowledge of Environmental, OSHA and local Safety requirements i.e. state, city. The leader must have a proven track record for decisive actions backed by strategic planning, continuous improvement, analytical thinking, goal-directed leadership and service-oriented performance. This leader will deliver results through leadership, direction, alignment and motivation. Leads a team of management employees. This leader coordinates local safety efforts with union leadership and coordinates responses to “SAP” type program inquiries and reports. Serve as primary liaison with cross divisional enterprise at the Hub. • Serves as key liaison with agencies including the City and County of Los Angeles, Air Transport Association and IATA on safety issues • Develops strategy and policies to comply with safety mandates • Works in tandem with internal stakeholders from Corporate Safety, Local Unions and Security as well as frontline employees • Leads strategies and multiple initiatives in support of government mandates • Leads and advises team to research solutions, solicit vendor or station participation, sets direction and handles United’s tactical and strategic response to governmental agencies • Coordinates United’s response based on financial outcomes and dictated timelines • Interacts and presents recommendations to station senior leadership based on shared interest agenda to ensure mandates/initiatives support goals • Leads cross-functional teams to implement, plan, investigate and communicate initiatives and resolve business problems leading to a successful implementation • Supports team to meet project milestones, budget compliance and progress of project by facilitating sessions and setting expectations of all team members • Reports progress regularly to senior management • Holds team accountable to update and revise Airport Operations business manuals as procedures change or are updated • Develops compliance audits to self-manage work • Develops and maintains technology tools to improve tracking of security directives, LTI, OSHA compliance, etc develops training for frontline users in support of reduction of injuries and safety focus • Liaises with government entities to conduct joint investigations to address safety concerns • Develops responses to self-disclose United’s infractions as these occur to meet compliance and reduce fines • Leads employees by motivation, mentorship and accountability for individual performance • Develops employees through counseling, coaching and career planning forums • Responsible for setting objectives, developing goals and handling performance evaluation process for direct reports • Responsible for establishing annual cost center budget, meeting and reviewing spend to ensure budgetary targets are met NOTE: This position is considered 100% onsite at the airport. Qualifications What’s needed to succeed (Minimum Qualifications): • Bachelors degree or equivalent work experience • OSHA 10 to 30 hour training • Minimum 2 - 4 years leadership experience in an Airport Operations Environment • One to two years hub operational experience (above and below the wing) • Strong Operational Leadership, Passion for Service, Drives Performance • Team leadership, Coaches/develops employees • Promotes a safe working environment • Excellent verbal and written communication skills • Responsible for a 24 hour, 7 day a week operation • Must be willing and able to work onsite at IAD • Must have the ability to work weekends • Occasional travel is a minimum 5% domestic • Must be legally authorized to work in the United States for any employer without sponsorship • Successful completion of interview required to meet job qualification • Reliable, punctual attendance is an essential function of the position What will help you propel from the pack (Preferred Qualifications): • College Degree or related field experience in an airline operational environment • Safety Certification, Continuous Improvement Green Belt Certification • Solid understanding of Hub operations which includes customer service, ramp operations and business acumen • Excellent communication skills, including written and verbal • Motivated individual that has demonstrated leadership ability in large department environment • Outstanding interpersonal skills and Project Management Experience The base pay range for this role is $107,600.00 to $145,800.00. The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards. You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges. United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.

Reservations Agent Serve as the first connection between United Airlines and customers. • Strong communication skills required. • The ability to learn systems used to provide right answers to customers.

Job Description As a Reservations Agent, you will be the first point of contact between United Airlines and customers. • Serve as the initial connection between United Airlines and customers. • Possess strong communication skills and learn systems to provide accurate information. • Provide flight schedule and rate details as needed.

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network. Come join us to create what’s next. Let’s define tomorrow, together. Description Why Inflight Services? Our customers choose United because of our dedication to safety and passion for service. United's Inflight Services team is made up of diverse, driven individuals working together to Connect People and Unite the World. From operational leadership and crew planning to safety and service procedures, our Inflight Services team provides the innovative approaches, tools, training and guidance needed for our flight attendants to deliver the best possible customer experience, and aid in our mission to become the best airline in the history of aviation. Job overview and responsibilities The Supervisor Inflight Services comprises of engaging and supporting a diverse team of flight attendants, cultivating trust with our flight crew members, working closely with other operational teams to deliver best in class customer service while demonstrating our Core4 values. • Inspire flight attendants to deliver a high-quality onboard experience to drive improvement in our Net • Promoter Score (NPS); Recognize flight attendants for exemplary service, teamwork, and performance • Assist flight attendants at the Concierge Desk and resolve issues in the moment as necessary • Exercise United’s core4 values to provide local support and care for flight attendants during any Inflight incident • Oversee the performance of the flight attendant team in line with the flight attendant collective bargaining agreement • Conduct investigations regarding performance, complaints, or other work-related issues • Keep flight attendant team informed by sharing corporate initiatives, and changes in policy or procedures • Showcase the delivery of new inflight products as determined by the Flight Experience team • Ensure daily company goals, policy, and procedure compliance are met • Coordinate with customer service and Station Operations Center (SOC) to ensure operational success • Ensure safety goals are met and FAA regulatory requirements are consistently adhered to by the team • Team oriented, with enthusiasm for people and delivering exceptional service • Develop positive relationships with team members and other work groups to achieve our common goals • Participate in planeside briefings and engage with flight attendants to ensure they have the tools and resources to perform their jobs effectively • Share customer feedback and escalate issues that may interfere with the crew’s ability to deliver the prescribed service Qualifications What’s needed to succeed (Minimum Qualifications): • Bachelor's degree or 4 years of relevant work experience • Required to attend United's flight attendant training to earn FAA certification if not currently flight qualified • Minimum 2 years equivalent or similar work experience • 2+ years leadership experience managing and influencing a team • DOT Safety Sensitive Position • Able to work on site, weekends, and holidays • Must possess exceptional planning and organizational skills, along with strong written and oral communication skills • Positive attitude and ability to adapt to constantly changing work environment • Demonstrated conflict resolution and decision-making capability • Proven ability to work independently and in a team environment • Must be legally authorized to work in the United States for any employer without sponsorship • Successful completion of interview required to meet job qualification • Reliable, punctual attendance is an essential function of the position What will help you propel from the pack (Preferred Qualifications): • Bachelor's degree • Inflight Service, travel industry, or hospitality leadership experience highly preferred • Experience supervising a unionized workgroup The base pay range for this role is $66,500.00 to $86,616.00. The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards. You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges. United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network. Come join us to create what’s next. Let’s define tomorrow, together. Description At United, we offer internships, co-ops, and full-time opportunities for early career professionals. In any role, you’re a key member of our team, contributing to real projects that help move the business forward while gaining hands-on experience, growing your professional skill set, and connecting with industry leaders. You’ll also have a chance to build community through our employee-run Business Resource Groups, participate in industry conferences, and enjoy unlimited standby travel anywhere we fly. At United, we fly into airports around the entire world. And we need a whole team of people to keep things running in tip-top shape. From the check-in counter to the departure gate, and even behind the scenes, our Airport Operations team keeps operations at our airports running smoothly every single day. Key Responsibilities: • Serve as an internal consultant, providing business analyses to management of various operating divisions on challenges and opportunities facing the airline • This may include one or more of the following: strategy, innovation and process improvement initiatives, performance analysis and data visualization, baggage performance, change management, safety and regulatory compliance, and station operations planning • Potential assignments include analyzing operational performance, developing strategic plans, establishing performance metrics, and working with company organizations to analyze growth opportunities • Interns are also responsible for studying organizational changes, communications, information flow, integrated production methods, and gathering and organizing information regarding problems and procedures • They analyze information gathered, interpret data from various sources, and consider available solutions or alternative methods of proceeding, as may be required • Job duties may vary based on location & team assigned. Teams in which you may be assigned could include: • Projects & Executions • Ramp • Business • Customer Service • Station Operations Center No Direct Path: This internship is designed solely to provide you with skill development and valuable work experience. This role will likely not convert to a full-time position at United at the conclusion of the internship. Qualifications What’s needed to succeed (Minimum Qualifications): • Must be an undergraduate or graduate student at the time of start pursuing a degree in Aviation Management, Business, Industrial Engineering, Business Management, Data Analytics, or a related quantitative field of study • Must be able to commute to the Dulles International Airport (IAD) 5 days a week • MUST BE LOCAL OR IN SCHOOL IN THE IAD (DMV) AREA • Proven proficiency in Microsoft Office (Excel, Word, PowerPoint) • Strong quantitative and problem-solving skills • Applicant must be legally authorized to work in the United States for any employer without sponsorship or future sponsorship What will help you propel from the pack (Preferred Qualifications): • Interest in the operational environment • Interest in the airline industry • Previous airline, operations, or project management experience • Shows genuine concern for others, respects diverse perspectives, demonstrates inclusive collaboration, community mindset, empathy, and service (Caring). • Demonstrates interest in the operational environment, exhibits a safety-first mentality, prioritizing safety in all decisions, speaking up about concerns, identifying potential hazards, and consistently following safety protocols, with the ability to ensure compliance and accountability (Safe). • Shows innovation, genuine interest in process improvement, previous project management experience, learns quickly, and is flexible and a problem solver (Efficiency) • Reliability and attention to detail, proven experience completing tasks or projects, and communicating progress while meeting deadlines (Dependable) The starting rate for this role is $21.00. The base salary range/hourly rate listed is dependent on job-related, non-discriminatory factors such as experience, education and skills. This position may also be eligible for bonus and/or long-term incentive compensation awards. You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges. United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.