Jobs at Starbucks

Job Description

Responsible for the management of all aspects and functions of the Starbucks outlet, in accordance with hotel and Starbucks standards.  Directs, implements and maintains a service and management.

• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
• Maintain complete knowledge of correct maintenance and use of equipment.  Use equipment only as intended.
• Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Maintain positive guest relations at all times.
• Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
• Resolve guest complaints, ensuring guest satisfaction.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.           
• Maintain complete knowledge of:
• All food and beverage selections available.
• All menu items.
• Daily specials, 86'd items.
• Outlet layouts, table/seat/station numbers, proper table set-ups, room capacity, hours of operation, price range and dress code.
• POS and manual system procedures.
• Daily house count, arrivals/departures, VIPs.
• Scheduled in-house group activities, locations and times.
• Correct maintenance and use of equipment.
• All department policies/service procedures.
• Maintain complete knowledge and strictly abide by state regulations
• Check storage areas for proper supplies, organization and cleanliness.  Instruct designated personnel to rectify any cleanliness/organization deficiencies.
• Establish par levels for supplies and equipment.  Complete requisitions to replenish shortages or additional items needed for the anticipated business.
• Ensure that transfer slips and spill sheets are filled out and distributed in accordance with departmental standards.
• Inspect outlet; check for cleanliness, neatness and agreement to departmental standards; rectify deficiencies with respective personnel.
• Inspect all aspects of the outlet environment ensuring compliance with standards of cleanliness and order.  Direct respective personnel to rectify deficiencies.
• Maintain a current drink recipe book/list.
• Meet with the Chef to review menu items and 86'd items; update board throughout shift.  Ensure that staff are aware changes.
• Periodically check with the Front Desk to review updates on house count and arrivals.
• Review sales and beverage costs for previous day; resolve discrepancies with Accounting.  Track actuals against budget.
• Develop strategies for upselling.
• Prepare weekly work schedules in accordance with staffing guidelines and labor forecasts.  Adjust schedules throughout the week to meet the business demands.
• Ensure that staff report to work as scheduled.  Document any late or absent employees.
• Coordinate breaks for staff.
• Assign work and side duties to staff in accordance with departmental procedures.  Communicate additions or changes to the assignments as they arise throughout the shift. 
• Conduct pre-shift meeting with staff and review all information pertinent to the day's business.
• Inspect grooming and attire of staff; rectify any deficiencies.
• Inspect, plan and ensure that all materials and equipment are in complete readiness for service; rectify deficiencies with respective personnel.
• Coordinate music tapes, ensuring correct volume and appropriateness to clientele. 
• Monitor set-up and service, ensuring agreement to Hotel standards.
• Constantly monitor staff performance in all phases of service and job functions, ensuring that all procedures are carried out to departmental standards; rectify any deficiencies with respective personnel.
• Check the pick-up station and side stations, ensuring agreement to standards of cleanliness, supply of stock and organization.
• Anticipate heavy business times and organize procedures to handle extended waiting lines.
• Monitor and handle problems with guests.
• Monitor guest reactions and confer frequently with service staff to ensure guest satisfaction.
• Check the status of all orders and ensure that they are prepared and delivered within designated timelines.
• Monitor and ensure that all tables are cleared according to department procedures.

Be part of an amazing story Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work. Job Overview The Manager, Starbucks is responsible for the overall operation and performance of the licensed Starbucks café inside Macy’s. The Manager ensures an efficient, professional, safe, and profitable business while upholding Starbucks brand standards and Macy’s Foods Division expectations. The Manager oversees daily operations, drives sales and profitability, and fosters a positive, inclusive team culture. Through strong leadership, operational excellence, and partnership with both Starbucks and Macy’s leadership, the Manager delivers an exceptional customer experience and ensures the café consistently meets brand, quality, and financial goals. What You Will Do • Oversee all aspects of café operations, ensuring a safe, efficient, and brand-right environment that meets Starbucks, Macy’s Foods Division, and Health Department standards. • Recruit, hire, train, and develop Supervisors and Baristas, building a motivated and high-performing team. • Deliver exceptional customer service by modeling Starbucks customer connection standards and Macy’s service expectations. • Ensure consistent preparation, presentation, and merchandising of all food and beverage products in alignment with Starbucks standards. • Develop and execute schedules and labor plans that optimize productivity, control costs, and maintain excellent service levels. • Manage ordering, receiving, inventory, and invoice processing to achieve targeted food and beverage costs and stay within budget. • Review financial reports and take appropriate action to meet sales, expense, and profit goals. • Ensure full compliance with food safety, sanitation, and health regulations while maintaining a clean and organized café environment. • Oversee cash handling, point-of-sale operations, and adherence to all financial policies and procedures. • Build strong partnerships with Macy’s leadership and Starbucks District Managers to align on strategy, goals, and operational priorities. • Serve as a role model in professionalism, appearance, communication, and alignment with company values. • Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities. • In addition to the essential duties mentioned above, other duties may be assigned. Skills You Will Need Operational & Financial Management: Drive sales, manage expenses, and achieve profitability through effective scheduling, cost control, inventory, vendor management, and data-driven decision-making. Leadership & Team Development: Coach, train, and retain high-performing teams while fostering a positive, inclusive, and productive work environment. Customer Service Excellence: Ensure the service basics of Connect, Anticipate, Personalize, and Own are met to deliver an exceptional customer experience. Food Quality, Safety & Compliance: Ensure excellence in food and beverage preparation, recipe execution, and adherence to sanitation and health regulations. Communication, Collaboration & Strategic Thinking: Effectively communicate across teams, collaborate with store leadership, and apply creative, strategic problem-solving to drive business results. Who You Are • Candidates with a High School diploma or equivalent and 2+ years of retail, restaurant, or food service management experience are encouraged to apply. Starbucks or Starbucks licensed café experience preferred. • Must be ServSafe certified or have food handler permit as required by state or local health department. • Must be able to successfully obtain Barista Basics, Barista Trainer, Daily Ops, and LS Leader certifications for Starbucks Licensed leaders within introductory period. • This position requires heavy lifting, constant moving, remaining in a stationary position, and reaching with arms and hands. Involves remaining in a stationary position for at least two consecutive hours, lifting at least 30 lbs. stooping, kneeling, crouching, and climbing ladders. May involve reaching above eye level. Requires close vision, color vision, depth perception, and focus adjustment. • Able to work a flexible schedule, including days, evenings, weekends, and holidays, based on department and company needs. What We Can Offer You Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities. Some additional benefits we offer include: • Merchandise discounts • Performance-based incentives • Annual merit review • Employee Assistance Program with mental health counseling and legal/financial advice • Tuition reimbursement Access the full menu of benefits offerings here. About Us This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives. Join us and help write the next chapter in our story - apply today! This job description is not all-inclusive. Macy’s, Inc. reserves the right to amend this job description at any time. Macy’s, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. FOODS00

Position Overview: Beverage Hospitality Assistant As a Starbucks Barista, you will play a pivotal role in shaping the Starbucks Experience by providing outstanding service and expertly crafting a variety of offerings. Operating within a lively store atmosphere, you will have the chance to develop your skills in food and beverage preparation, work closely with fellow baristas, and engage with a diverse customer base daily. About Starbucks: Starbucks Coffee Company's employment practices prioritize fairness and equality. Applicants are assessed on their merits, irrespective of characteristics such as color, sex, or sexual orientation. The company's commitment to diversity includes respecting differences in religion, age, and disability status. Prospective employees with protected veteran status are included in the hiring process without bias. Starbucks follows applicable laws when reviewing applicants with past criminal convictions. Possessing these skills and attributes could pave the way for a rewarding barista role: • Enjoy being a social butterfly and find fulfillment in connecting with others • Appreciate the benefits of teamwork and value the chance to collaborate effectively • Gain insight into the principles of building a stellar customer service interaction • Give priority to the quality of your work and take satisfaction in your efforts • Do you exhibit a willingness to engage in learning endeavors to increase your proficiency? • Are you confident in your ability to handle tasks related to managing cash and maintaining the security of the store? • Can maintain a cool and collected demeanor in a lively and energetic work environment • Keep your workspace clean and structured for optimal productivity • Demonstrating outstanding communication skills is important Basic Qualifications: • Not requiring any prior experience • Demonstrate consistent attendance and timeliness, with or without reasonable adjustments • Ready to work at different times, such as early mornings, evenings, weekends, nights, and holidays • Carry out store rules and norms, which involve offering quality beverages and food products, managing cash transactions, and ensuring store safety and security, even with potential accommodations • Connect with and grasp clients, including uncovering and reacting to customer demands through concise and friendly correspondence • Produce food and drinks using prescribed or customized recipes • Engage in various activities within the store throughout the duration of each shift • Ability to swiftly absorb and apply new information and abilities • Proficiency in grasping and carrying out verbal and written guidance, along with a willingness to seek additional explanations when necessary • Strong interpersonal skills • Collaborative proficiency denotes the capability to engage in shared decision-making and problem-solving within a team structure • Talent for creating alliances and nurturing partnerships Benefits and Perks: Employees of Starbucks, along with their immediate family members, are entitled to: • Coverage for healthcare, dental care, and vision services • Basic and supplemental life insurance, and other voluntary insurance benefits • Short-term and long-term disability benefits provide financial support to individuals facing short or extended periods of inability to work • Paid parental leave • Family expansion reimbursement • Sick leave accrual is calculated based on the hours worked and is subject to variation depending on the specific location • Incremental compensation for staff members scheduled for duty on the observed eight holidays • Participation in a 401(k) retirement setup that involves matching contributions from the employer • Starbucks equity program, Bean Stock, offers employees the opportunity to buy company shares at a discount • Focused on incentivizing saving for emergencies and enhancing financial well-being

Position Overview Starbucks at American Dream is seeking reliable and dedicated individuals to join their team as Baristas. This role is responsible for providing excellent customer service, preparing beverages, taking orders, and maintaining a clean and efficient work environment. Key Responsibilities • Provide excellent customer service • Make drinks (bubble tea, slushes, fruit tea, etc.) • Take orders and process orders from in-store customers and online ordering services • Provide informative solutions to customer questions about products • Perform kitchen duties, including cooking bubbles/teas and making toppings • Open and close the store, following established protocols Required Qualifications • Be 16 years or older • Fluent in English • Have work authorization/employment eligibility in the US Preferred Qualifications • Work experience with other bubble tea brands (Gong Cha, Kung Fu Tea, Vivi Bubble Tea, TBaar, etc.) • Ability to speak Mandarin Benefits & Perks • Employee discount • Flexible schedule • Paid training Compensation Pay: From $15.50 per hour Expected hours: 30 – 40 per week

Position Overview Starbucks at American Dream is seeking reliable and dedicated individuals to join their team as Baristas. This role is responsible for providing excellent customer service, preparing beverages, taking orders, and maintaining a clean and efficient work environment. Key Responsibilities • Provide excellent customer service • Make drinks (bubble tea, slushes, fruit tea, etc.) • Take orders and process orders from in-store customers and online ordering services • Provide informative solutions to customer questions about products • Perform kitchen duties, including cooking bubbles/teas and making toppings • Open and close the store, following established protocols Required Qualifications • Be 16 years or older • Fluent in English • Have work authorization/employment eligibility in the US Preferred Qualifications • Work experience with other bubble tea brands (Gong Cha, Kung Fu Tea, Vivi Bubble Tea, TBaar, etc.) • Ability to speak Mandarin Benefits & Perks • Employee discount • Flexible schedule • Paid training Compensation Pay: From $15.50 per hour Expected hours: 30 – 40 per week

Position Overview: Beverage Hospitality Assistant As a Starbucks Barista, you will play a pivotal role in shaping the Starbucks Experience by providing outstanding service and expertly crafting a variety of offerings. Operating within a lively store atmosphere, you will have the chance to develop your skills in food and beverage preparation, work closely with fellow baristas, and engage with a diverse customer base daily. About Starbucks: Starbucks Coffee Company's employment practices prioritize fairness and equality. Applicants are assessed on their merits, irrespective of characteristics such as color, sex, or sexual orientation. The company's commitment to diversity includes respecting differences in religion, age, and disability status. Prospective employees with protected veteran status are included in the hiring process without bias. Starbucks follows applicable laws when reviewing applicants with past criminal convictions. Possessing these skills and attributes could pave the way for a rewarding barista role: • Enjoy being a social butterfly and find fulfillment in connecting with others • Appreciate the benefits of teamwork and value the chance to collaborate effectively • Gain insight into the principles of building a stellar customer service interaction • Give priority to the quality of your work and take satisfaction in your efforts • Do you exhibit a willingness to engage in learning endeavors to increase your proficiency? • Are you confident in your ability to handle tasks related to managing cash and maintaining the security of the store? • Can maintain a cool and collected demeanor in a lively and energetic work environment • Keep your workspace clean and structured for optimal productivity • Demonstrating outstanding communication skills is important Basic Qualifications: • Not requiring any prior experience • Demonstrate consistent attendance and timeliness, with or without reasonable adjustments • Ready to work at different times, such as early mornings, evenings, weekends, nights, and holidays • Carry out store rules and norms, which involve offering quality beverages and food products, managing cash transactions, and ensuring store safety and security, even with potential accommodations • Connect with and grasp clients, including uncovering and reacting to customer demands through concise and friendly correspondence • Produce food and drinks using prescribed or customized recipes • Engage in various activities within the store throughout the duration of each shift • Ability to swiftly absorb and apply new information and abilities • Proficiency in grasping and carrying out verbal and written guidance, along with a willingness to seek additional explanations when necessary • Strong interpersonal skills • Collaborative proficiency denotes the capability to engage in shared decision-making and problem-solving within a team structure • Talent for creating alliances and nurturing partnerships Benefits and Perks: Employees of Starbucks, along with their immediate family members, are entitled to: • Coverage for healthcare, dental care, and vision services • Basic and supplemental life insurance, and other voluntary insurance benefits • Short-term and long-term disability benefits provide financial support to individuals facing short or extended periods of inability to work • Paid parental leave • Family expansion reimbursement • Sick leave accrual is calculated based on the hours worked and is subject to variation depending on the specific location • Incremental compensation for staff members scheduled for duty on the observed eight holidays • Participation in a 401(k) retirement setup that involves matching contributions from the employer • Starbucks equity program, Bean Stock, offers employees the opportunity to buy company shares at a discount • Focused on incentivizing saving for emergencies and enhancing financial well-being

Be part of an amazing story Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work. Job Overview The Manager, Starbucks is responsible for the overall operation and performance of the licensed Starbucks café inside Macy’s. The Manager ensures an efficient, professional, safe, and profitable business while upholding Starbucks brand standards and Macy’s Foods Division expectations. The Manager oversees daily operations, drives sales and profitability, and fosters a positive, inclusive team culture. Through strong leadership, operational excellence, and partnership with both Starbucks and Macy’s leadership, the Manager delivers an exceptional customer experience and ensures the café consistently meets brand, quality, and financial goals. What You Will Do • Oversee all aspects of café operations, ensuring a safe, efficient, and brand-right environment that meets Starbucks, Macy’s Foods Division, and Health Department standards. • Recruit, hire, train, and develop Supervisors and Baristas, building a motivated and high-performing team. • Deliver exceptional customer service by modeling Starbucks customer connection standards and Macy’s service expectations. • Ensure consistent preparation, presentation, and merchandising of all food and beverage products in alignment with Starbucks standards. • Develop and execute schedules and labor plans that optimize productivity, control costs, and maintain excellent service levels. • Manage ordering, receiving, inventory, and invoice processing to achieve targeted food and beverage costs and stay within budget. • Review financial reports and take appropriate action to meet sales, expense, and profit goals. • Ensure full compliance with food safety, sanitation, and health regulations while maintaining a clean and organized café environment. • Oversee cash handling, point-of-sale operations, and adherence to all financial policies and procedures. • Build strong partnerships with Macy’s leadership and Starbucks District Managers to align on strategy, goals, and operational priorities. • Serve as a role model in professionalism, appearance, communication, and alignment with company values. • Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities. • In addition to the essential duties mentioned above, other duties may be assigned. Skills You Will Need Operational & Financial Management: Drive sales, manage expenses, and achieve profitability through effective scheduling, cost control, inventory, vendor management, and data-driven decision-making. Leadership & Team Development: Coach, train, and retain high-performing teams while fostering a positive, inclusive, and productive work environment. Customer Service Excellence: Ensure the service basics of Connect, Anticipate, Personalize, and Own are met to deliver an exceptional customer experience. Food Quality, Safety & Compliance: Ensure excellence in food and beverage preparation, recipe execution, and adherence to sanitation and health regulations. Communication, Collaboration & Strategic Thinking: Effectively communicate across teams, collaborate with store leadership, and apply creative, strategic problem-solving to drive business results. Who You Are • Candidates with a High School diploma or equivalent and 2+ years of retail, restaurant, or food service management experience are encouraged to apply. Starbucks or Starbucks licensed café experience preferred. • Must be ServSafe certified or have food handler permit as required by state or local health department. • Must be able to successfully obtain Barista Basics, Barista Trainer, Daily Ops, and LS Leader certifications for Starbucks Licensed leaders within introductory period. • This position requires heavy lifting, constant moving, remaining in a stationary position, and reaching with arms and hands. Involves remaining in a stationary position for at least two consecutive hours, lifting at least 30 lbs. stooping, kneeling, crouching, and climbing ladders. May involve reaching above eye level. Requires close vision, color vision, depth perception, and focus adjustment. • Able to work a flexible schedule, including days, evenings, weekends, and holidays, based on department and company needs. What We Can Offer You Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities. Some additional benefits we offer include: • Merchandise discounts • Performance-based incentives • Annual merit review • Employee Assistance Program with mental health counseling and legal/financial advice • Tuition reimbursement Access the full menu of benefits offerings here. About Us This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives. Join us and help write the next chapter in our story - apply today! This job description is not all-inclusive. Macy’s, Inc. reserves the right to amend this job description at any time. Macy’s, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. FOODS00

A Day in the Life: As a Barista, you will be provided with the skills and products to make the customer’s day memorable – and that’s no tall order. Favorite beverages, new and exciting pastry and food offerings, merchandise, and unique whole beans, combined with engaged service is what drives customers to our Starbucks. As a Barista, you get to ensure they java nice day each time they are with us. If meeting with customers and the opportunity to make their day special with a favorite Starbucks beverage is the perfect blend for you, then we invite you to come and see what’s brewing on our team! What you bring to the table: • You agree that food is central in all our lives. • Helping customers and fellow associates gives you energy. • You take pride in the work you do, whether big or small. • You like coffee, tea and/or delectable desserts a latte. • You are eager & willing to learn. • Being a part of your community matters. Why you will choose us: Albertsons Companies Inc. has always been a people-oriented business, and thoughtful people practices remain a core element of our company’s philosophy. As friendly, enthusiastic people who enjoy offering customers an exceptional shopping experience, we provide world-class customer service each and every day. We also provide a variety of benefits including: • Diverse & Inclusive Work Culture • Competitive Wages • Flexible work schedules • Associate discounts • Leaders invested in your training, career growth & development • Health and welfare benefits for eligible employees (Medical, Dental, 401k and more!) • Vacation / Paid Time Off Our Values • We put people first. • We are customer driven. • We value different perspectives. • We raise the bar. • We act as owners. • We are one team. • We build belonging. • We are committed to a healthy future.

Provide exceptional customer service in a safe and clean environment to ensure the customer's return visit. Treat customers/employees in a fair and ethical manner, promoting an inclusive work environment, being a responsible member of the community, providing the right products at the right time with fair and accurate pricing. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Une carrière chez HMSHost vous offre de réels avantages ! Nous proposons • assurance maladie, dentaire et optique • Congés payés généreux (vacances, congés flexibles ou congés maladie) • Indemnité de congés payés • Avantages liés aux repas et au transport • Régime de retraite 401(k) avec contribution de l'employeur • *Assurance-vie payée par l'entreprise • *Remboursement des frais de scolarité • programme d'aide aux employés • Formation et perspectives de carrière stimulantes • Programme de parrainage – parrainez un ami et gagnez une prime • Les avantages peuvent varier selon le poste, veuillez donc demander plus de détails à votre recruteur. Intitulé du poste : Directeur général II Description de l'emploi: But: Le poste de Directeur Général II (DGII) a pour but de gérer un restaurant complexe de type restauration rapide ou restauration décontractée, ou un petit groupe de restaurants ou points de vente situés à proximité les uns des autres, réalisant généralement un chiffre d'affaires annuel supérieur à 4 millions de dollars. Le DGII veille à la propreté du restaurant, à la présence du personnel, à son ouverture et à son fonctionnement selon des normes opérationnelles et financières élevées. Il fait preuve d'une grande autonomie et d'un jugement sûr pour prendre des décisions éclairées en matière de leadership. Le DGII est responsable du succès global du restaurant. Fonctions essentielles : Ouvrir et fermer • S'assure que tous les directeurs adjoints et le personnel reconnaissent l'importance de fermer le restaurant afin de le préparer à l'ouverture, et tient les responsables de quart responsables de l'exécution de toutes les listes de contrôle/exigences de fermeture et d'ouverture. Dotation en personnel/déploiement • Comprend, adopte et démontre de manière constante les comportements managériaux définis visant à créer un environnement où l'engagement des employés est favorisé. • Il déploie le personnel et les ressources afin de maximiser la rentabilité du restaurant et assume la responsabilité du compte de résultat. • Il attribue les tâches et les activités, établit les horaires et veille à ce que tous les quarts de travail soient couverts. • Fournit au personnel du restaurant le soutien, l'encadrement et les encouragements constants nécessaires à la réalisation des objectifs commerciaux. • Mène des entretiens d'embauche, prend des décisions concernant l'embauche, le licenciement, l'avancement, la promotion ou tout autre changement de statut des employés de l'unité. Contribue à promouvoir HMSHost comme employeur de choix au sein de la communauté locale. • Veille à ce que la philosophie de diversité et d'inclusion de l'entreprise et de la succursale soit comprise et activement mise en œuvre au sein du restaurant. • Assure l'intégration et le départ de tous les employés du restaurant, y compris toutes les activités liées au respect des exigences en matière de badges, à l'orientation, à la formation en cours d'emploi et aux autres formations/processus de l'entreprise. • Il lit et comprend les données et les rapports financiers et opérationnels afin de suivre les progrès accomplis dans la réalisation des objectifs de l'unité et affecte des collaborateurs à la réalisation de ces objectifs. • Reconnaît les contributions et les performances du personnel du restaurant, notamment en utilisant les outils et le matériel de Shout-Out ; soutient les initiatives de reconnaissance de l'entreprise et élabore et met en œuvre des plans visant à motiver l'équipe. • Accepte, comprend, adopte, forme et promeut tous les comportements d'engagement des employés. • Garantit que l'entreprise dispose des coordonnées les plus récentes de tous les employés travaillant dans le restaurant. Disponibilité des produits/Équipements de travail • Veille à ce que les commandes quotidiennes soient préparées et que les unités soient approvisionnées avec les niveaux de produits appropriés, et forme les associés à ces procédures de commande. • Supervise la réception des marchandises, le traitement des factures et la prise de contact avec les fournisseurs pour les problèmes liés à la chaîne d'approvisionnement/à la disponibilité des produits. • Maintient une maîtrise des systèmes et outils de gestion de l'information tels que MIV, Crunch Time, Kronos et autres programmes utilisés par l'entreprise. • Surveille et entretient les équipements du restaurant, planifie les services d'entretien ou les réparations de routine selon les besoins. • Participe et gère la réponse de l'entreprise aux audits NSF et autres. • Réduit le gaspillage au minimum, tient les registres nécessaires et participe au programme de dons alimentaires. Connaissance/Maîtrise de la marque • Évalue les compétences des employés du restaurant et organise et coordonne les activités de formation en cours d'emploi et autres activités de formation/d'éducation, selon les besoins. • Elle encourage la technologie et incite les employés à comprendre et à adopter les nouvelles technologies mises en œuvre par l'entreprise. • Maîtrise parfaitement toutes les normes de la marque, les conventions collectives, les contrats de location et toutes les procédures et protocoles applicables afin d'optimiser les relations entre la marque, le propriétaire et les employés, et forme les collaborateurs à ces normes. • Élabore et met en œuvre des stratégies créatives pour augmenter les revenus Visuel/Ambiance/Attrait • Gère les activités quotidiennes des employés au sein d'un ou plusieurs restaurants ou points de vente définis. • Fait preuve de discernement et de jugement pour résoudre les questions et les problèmes des clients et des collaborateurs, et détermine quand il convient de référer les problèmes plus complexes aux cadres supérieurs. • Il exploite les points forts de ses collaborateurs et leur fournit un retour d'information continu qui reflète leurs progrès par rapport à leurs objectifs de développement individuels et aux objectifs de l'entreprise. • Met en œuvre les programmes marketing selon les directives d'OSC ou les initiatives de la marque, se conforme aux activités promotionnelles, génère des revenus et interagit avec les équipes de soutien pour la programmation AB, la matrice des ventes, la programmation Coca-Cola ou autres, selon les directives. Sécurité • Possède une connaissance approfondie de toutes les normes sanitaires, de sécurité et de santé fédérales, étatiques et locales, ainsi que de toutes les procédures et protocoles nécessaires pour se conformer à la loi. • Responsabilise les gestionnaires et le personnel quant à la compréhension et au respect de toutes les normes de sécurité. • Forme les nouveaux gestionnaires et associés aux protocoles de contrôle du bien-être et respecte les nouvelles exigences liées à la COVID-19. • Comprend et applique toutes les activités liées à la santé et à la sécurité telles que décrites dans le Guide du gestionnaire en matière de santé et de sécurité des employés Lien hiérarchique et autres informations importantes • Le poste GMII tel que décrit relève de la loi sur les normes équitables du travail en tant que poste exempté, en vertu des tests d'exemption administrative et d'exemption exécutive. • Ce poste est généralement rattaché au directeur des opérations, ou à un responsable de zone, de groupe ou de secteur intermédiaire au sein du site assigné. • Le poste de GMII implique de travailler selon un horaire variable et rotatif afin d'être présent sur place à différents jours et heures d'ouverture chaque semaine : certains quarts d'ouverture, pendant certaines périodes de forte affluence et pendant certains quarts de fermeture afin de superviser les activités de travail des employés du restaurant pendant ces différents jours et heures. Qualifications minimales, connaissances, compétences et environnement de travail : • Les directeurs généraux de niveau II (GMII) doivent posséder des compétences avérées et documentées en matière de gestion de restaurants (restauration rapide, restauration décontractée, service à table, établissements de complexité similaire, syndiqués ou non, etc.) correspondant au type de restaurant auquel le poste est attribué. Ils doivent assumer la responsabilité globale du succès et de l'échec du restaurant sous leur direction, tel qu'il est évalué par le compte de résultat sur plusieurs exercices annuels pour le type de restaurant concerné. De manière générale, une expérience d'au moins trois ans en gestion de compte de résultat de restaurant, combinée à une expérience globale de cinq à sept ans dans le même type de restaurant, est généralement requise pour réussir. • L'obtention d'un diplôme en gestion des services alimentaires ou en arts culinaires peut remplacer une partie de l'exigence d'expérience professionnelle requise pour chacun de ces postes. • Fait preuve de compétences en gestion d'équipe, en délégation et en résolution de problèmes, ainsi que d'une capacité à gérer plusieurs priorités simultanées. • Démontre une connaissance des politiques, produits, services, normes de qualité, équipements et opérations de HMSHost, ou est capable de démontrer cette connaissance dans un délai raisonnable après son embauche ou sa promotion. • Exige la capacité de parler, de lire et de comprendre des instructions, des courriers courts et des documents de politique, de comprendre les menus et les normes de la marque, ainsi que de converser aisément avec des personnes. Les exigences du poste sont susceptibles d'évoluer afin de refléter son évolution ou de permettre un aménagement raisonnable pour les personnes en situation de handicap. Certaines exigences peuvent exclure les personnes présentant un risque pour leur propre santé et sécurité ou celles des autres employés. Cette description de poste ne prétend aucunement être exhaustive. Les employés seront tenus d'effectuer toute autre tâche liée à leur fonction, à la demande de leur supérieur hiérarchique (dans le respect des directives et des lois fédérales et étatiques). L'emploi est à durée indéterminée et peut être résilié à tout moment. HMSHost est un employeur qui respecte l'égalité des chances et ne pratique aucune discrimination à l'embauche fondée sur la race, la couleur, la religion, le sexe (y compris la grossesse et l'identité de genre), l'origine nationale, l'affiliation politique, l'orientation sexuelle, l'état civil, le handicap, les informations génétiques, l'âge, l'appartenance à une organisation d'employés, les représailles, le statut parental, le service militaire ou tout autre facteur non lié au mérite. Avolta, incluant Dufry, HMSHost Corporation, Hudson et ses filiales (« la Société »), est un employeur qui souscrit au principe de l'égalité des chances. La politique de la Société est de garantir l'égalité des chances en matière d'emploi à tous les niveaux et de se conformer aux lois et réglementations antidiscriminatoires. La Société interdit toute discrimination et tout harcèlement et offre l'égalité des chances aux candidats et aux membres de son équipe, sans considération de leur race, couleur, croyance, âge, religion, sexe ou genre (y compris la grossesse, l'accouchement, les affections médicales connexes et l'allaitement), identité ou expression de genre (y compris le statut de personne transgenre), orientation sexuelle, origine nationale, handicap, service militaire et statut d'ancien combattant, ascendance, citoyenneté, situation matrimoniale, affection médicale protégée au sens de la législation étatique ou locale applicable, informations génétiques ou tout autre critère protégé par les lois et ordonnances fédérales, étatiques ou locales applicables (ci-après dénommées « caractéristiques protégées »). Source: HMSHost

¡Con una carrera en HMSHost, realmente te beneficias! Ofrecemos • Seguro médico, dental y de la vista • Tiempo libre remunerado generoso (vacaciones, trabajo flexible o enfermedad) • Pago de vacaciones • Beneficios de comida y transporte • *Plan de jubilación 401(k) con aportación de la empresa • *Seguro de vida pagado por la empresa • *Reembolso de matrícula • Programa de asistencia al empleado • Capacitación y emocionantes oportunidades de crecimiento profesional. • Programa de recomendación: recomienda a un amigo y gana un bono • Los beneficios pueden variar según el puesto, así que consulte a su reclutador para obtener más detalles. Puesto: Gerente General II Descripción del trabajo: Objetivo: El objetivo del puesto de Gerente General II (GMII) es gestionar un restaurante de comida rápida o informal complejo, o un pequeño grupo de restaurantes o puntos de venta cercanos entre sí, con ventas anuales que generalmente superan los 4 millones de dólares. El GMII garantiza la limpieza, el personal, la apertura y el funcionamiento del restaurante con altos estándares operativos y financieros. El GM utiliza amplia discreción y criterio para tomar decisiones de liderazgo acertadas. El GMII es responsable del éxito general del restaurante. Funciones esenciales: Abrir y cerrar • Se asegura de que todos los subgerentes y el personal reconozcan la importancia de cerrar el restaurante para prepararlo para la apertura, responsabilizando a los gerentes de turno de ejecutar todas las listas de verificación/requisitos de cierre y apertura. Dotación de personal/despliegue • Comprende, adopta y demuestra constantemente comportamientos gerenciales definidos, diseñados para crear un entorno donde prospere el compromiso de los empleados. • Despliega personal y recursos para maximizar la rentabilidad dentro del restaurante y acepta la responsabilidad de pérdidas y ganancias. • Asigna tareas y actividades laborales, prepara horarios y se asegura de que se cubran todos los turnos. • Proporciona al personal del restaurante el apoyo, la orientación y el estímulo constantes necesarios para alcanzar los objetivos comerciales. • Entrevista a candidatos, toma decisiones sobre contratación, despido, ascensos, promociones o cualquier otro cambio de estatus para los asociados de la unidad. Promueve HMSHost como empleador de referencia en la comunidad local. • Se asegura de que la filosofía de diversidad e inclusión de la empresa y la sucursal se comprenda y se ejecute activamente dentro del restaurante. • Garantiza la incorporación y salida de todos los asociados del restaurante, lo que incluye todas las actividades relacionadas con el cumplimiento de los requisitos de credenciales adecuadas, orientación, capacitación en el trabajo y otros procesos/capacitaciones de la empresa. • Lee y comprende datos e informes financieros y operativos para monitorear el progreso hacia los objetivos de la unidad y asigna asociados para cumplir esos objetivos. • Reconoce al personal del restaurante por sus contribuciones y desempeño, incluido el uso de herramientas y materiales de Shout-Out; apoya las iniciativas de reconocimiento de la empresa y desarrolla e implementa planes que motivarán al equipo. • Acepta, comprende, adopta, capacita y promueve todos los comportamientos de compromiso de los empleados. • Se asegura de que la empresa tenga la información de contacto más actualizada de todos los asociados que trabajan en el restaurante. Disponibilidad del producto/Equipo de trabajo • Se asegura de que se preparen los pedidos diarios y que las unidades estén abastecidas con los niveles adecuados de producto y enseña a los asociados estos procedimientos de pedido. • Supervisa la recepción de bienes, el procesamiento de facturas y el contacto con los proveedores para problemas de la cadena de suministro/disponibilidad de productos. • Mantiene la competencia en sistemas y herramientas de información de gestión como MIV, Crunch Time, Kronos y otros programas utilizados por la empresa. • Supervisa y mantiene el equipo del restaurante, programa el servicio de rutina o reparaciones según sea necesario. • Participa y gestiona la respuesta de la empresa a la NSF y otras auditorías. • Minimiza el desperdicio, registra según sea necesario y participa en el programa de donación de alimentos. Conocimiento/competencia de la marca • Evalúa los niveles de habilidades de los asociados del restaurante y lleva a cabo y coordina actividades de capacitación/educación en el trabajo y otras actividades según sea necesario. • Adopta la tecnología e inspira a los empleados a comprender y adoptar nuevas tecnologías implementadas por la empresa. • Mantiene un conocimiento práctico de todos los estándares de marca aplicables, CBA, contratos de arrendamiento con propietarios y todos los procedimientos y protocolos para maximizar las relaciones entre la marca, el propietario y los trabajadores, y enseña estos estándares a los asociados. • Desarrolla e implementa estrategias creativas para aumentar los ingresos. Visual/Ambiente/Atractivo • Gestiona las actividades diarias de los asociados dentro de un individuo o grupo definido de restaurantes o puntos de venta. • Utiliza el juicio y la discreción para resolver preguntas y problemas de clientes y asociados y determina cuándo remitir problemas más complejos a líderes de nivel superior. • Utiliza las fortalezas del asociado y proporciona retroalimentación continua que refleja el progreso en relación con los objetivos de desarrollo individuales y los objetivos comerciales. • Implementa programas de marketing según lo indique OSC o las iniciativas de marca, cumple con la actividad promocional, impulsa los ingresos e interactúa con los equipos de soporte para la programación de AB, la matriz de ventas, la programación de Coca-Cola u otros según se indique. Seguridad • Mantiene un conocimiento profundo de todas las normas sanitarias, de seguridad y de salud federales, estatales y locales, y de todos los procedimientos y protocolos para cumplir con la ley. • Responsabiliza a los gerentes y al personal de garantizar que se comprendan y cumplan todos los estándares de seguridad. • Capacita a nuevos gerentes y asociados en protocolos de control de bienestar y se adhiere a los nuevos requisitos de COVID 19. • Comprende y realiza todas las actividades de salud y seguridad según lo especificado en la Guía del gerente para la salud y seguridad del asociado. Relación jerárquica y otra información importante • El puesto GMII tal como se describe cae dentro de la Ley de Normas Laborales Justas como un puesto exento, tanto bajo la prueba de Exención Administrativa como bajo la prueba de Exención Ejecutiva. • El puesto generalmente reporta al Director de Operaciones o a un líder de zona, grupo o área intermedio dentro de la ubicación asignada. • Se espera que el puesto de GMII trabaje en un horario variado y rotativo para estar en el lugar en varios días y horas de funcionamiento cada semana; algunos turnos de apertura, durante algunas partes del día con mucha actividad y durante algunos turnos de cierre para supervisar las actividades laborales de los asociados del restaurante durante estos diferentes días y horarios. Requisitos mínimos, conocimientos, habilidades y entorno de trabajo: • Los gerentes de restaurante (GMII) deben tener habilidades documentadas y demostradas para gestionar los tipos de restaurantes (QSR, restaurantes informales, servicio completo, de complejidad similar, con y sin sindicato, etc.) a los que se les asigna el puesto, incluyendo la responsabilidad general del éxito y el fracaso del restaurante bajo su liderazgo, según lo determine el éxito de la cuenta de pérdidas y ganancias de varios ciclos anuales para el tipo de restaurante asignado. En general, para tener éxito, se requiere un mínimo de 3 años de experiencia en gestión de pérdidas y ganancias de restaurantes, con una experiencia general previa de 5 a 7 años en el sector. • La graduación de un programa de Gestión de Servicios de Alimentos o Culinario puede sustituir una parte del requisito de experiencia basada en el tiempo para cada uno de estos roles. • Demuestra habilidades de gestión de equipos, delegación y resolución de problemas y la capacidad de gestionar prioridades múltiples y simultáneas. • Demuestra conocimiento de las políticas y productos de HMSHost, servicios, calidad, equipos y estándares operativos, o es capaz de demostrar este conocimiento dentro de un tiempo razonable desde la contratación o promoción. • Requiere la capacidad de hablar, leer y comprender instrucciones, correspondencia breve y documentos de políticas, comprender menús y estándares de marca, así como conversar cómodamente con personas. Todos los requisitos del puesto están sujetos a cambios para reflejar la evolución de los requisitos del puesto o para adaptarlos razonablemente a las necesidades de las personas con discapacidad. Algunos requisitos pueden excluir a personas que representen una amenaza o riesgo para su propia salud y seguridad o la de otros empleados. Esta descripción del puesto no establece ni implica en modo alguno que estas sean las únicas funciones requeridas en este puesto. Los empleados deberán cumplir con otras tareas relacionadas con el trabajo según lo solicite su supervisor/gerente (dentro de las directrices y en cumplimiento de las leyes federales y estatales). La continuidad del empleo se mantiene a voluntad. HMSHost es un empleador que ofrece igualdad de oportunidades y no discrimina en el empleo por motivos de raza, color, religión, sexo (incluido el embarazo y la identidad de género), origen nacional, afiliación política, orientación sexual, estado civil, discapacidad, información genética, edad, membresía en una organización de empleados, represalias, estado parental, servicio militar u otro factor que no sea de mérito. Avolta, incluyendo Dufry, HMSHost Corporation, Hudson y sus filiales (“la Compañía”), es una empresa que ofrece igualdad de oportunidades. La política de la Compañía es garantizar la igualdad de oportunidades laborales en todos los aspectos del empleo y cumplir con las leyes y regulaciones antidiscriminatorias. La Compañía prohíbe la discriminación y el acoso de cualquier tipo y ofrece igualdad de oportunidades a los solicitantes y miembros del equipo, independientemente de su raza, color, credo, edad, religión, sexo o género (incluidos embarazo, parto, afecciones médicas relacionadas y lactancia), identidad o expresión de género (incluida la condición transgénero), orientación sexual, origen nacional, discapacidad, servicio militar y condición de veterano, ascendencia, ciudadanía, estado civil, condición médica protegida según lo definido por la ley estatal o local aplicable, información genética o cualquier otra base protegida por las leyes y ordenanzas federales, estatales o locales aplicables (denominadas “características protegidas”). Source: HMSHost