Jobs at Southwest Airlines

Department: Ground Operations Our Company Promise We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer. Job Description: • ** For external applicants only: Southwest Airlines will consider your interest for this position if you are currently a resident of the State of Tennessee*** Pay & Benefits: Pay of $20.22 per hour*, with the opportunity for future increase per applicable collective bargaining agreement wage scale based on time in position. Opportunities for overtime and shift premiums. Benefits you’ll love: • Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too) • Southwest will help fund your Retirement Savings Plan, which includes a dollarfor-dollar 401(k) Company match contribution up to 10% of your eligible earnings** • Potential for annual profit-sharing contribution in the Southwest Retirement Savings Plan—when Southwest profits, you profit*** • Competitive health insurance for you and your eligible dependents • Southwest offers health plan coverage options that start from the first day of employment. You'll have 30 days to select and enroll in your health plan, and coverage will be retroactively available to your first day of employment. • Explore more benefits you’ll love: https://careers.southwestair.com/benefits Want to be the friendly face that welcomes Customers to Southwest? As a Customer Service Agent at Southwest, you’ll work at the ticket counter, gate area, and baggage service office to help Customers check in, answer questions, and make sure their travel goes smoothly. You’ll be one of the first Southwest Employees our Customers meet, and you’ll help set the tone for a great trip. You’ll also be there to support Customers when travel plans change, offering help and care during delays or disruptions. In this fast-moving role, your friendly attitude, teamwork, and patience make a big difference every day. See what a day as a Customer Service Agent looks like: swa.is/DayWithCSA Additional details • This is a part-time opportunity. At Southwest, Part-Time Employees generally work 32 hours over 5 days, but schedules are determined in accordance with a seniority-based bidding process. • New Hires will complete 4-6 weeks of training. Training will consist of 8-hours of classroom or on-the-job training over 5 days each week. • After completing training, Part-Time New Hire work weeks will consist of 6.5-hour shifts over 5 days, with the potential for mandatory overtime. • This role is part of a Collective Bargaining Agreement (CBA), which means pay, schedules, and other job details are set through an agreement with the labor union. • Work schedules are based on seniority and may include early mornings, late nights, weekends, and holidays. There may be times when mandatory overtime is required to support flight operations, but there are also opportunities to trade shifts and find a schedule that works for you. • U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available. • Learn more about becoming a Customer Service Agent and the FAQs: careers.southwestair.com/customer-service-agents We’re committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics. Responsibilities • Provides friendly service to and maintains positive relationships with all internal and external Customers • Works in a cooperative spirit to ensure the success of our Company • Responsible for providing legendary Customer service to people desiring to travel, use cargo or baggage service by attending to their needs • Handles any aspect of ticketing and check-in by operating a computerized point-of-sale system, boarding, baggage service, reservations and resolving related complaints and problems • Responsibilities include greeting and handling Customers in a polite and friendly manner. Handles cash, checks, credit cards, travel vouchers and coupons as forms of payment for tickets. Computes charges, makes change and balances daily transactions. Is responsible for overage or shortage • Checks in baggage and Cargo. Answers telephone to provide information to callers, page customers, resolve problems or complaints and assist as needed. Handles transactions required to board the aircraft in a timely and efficient manner • Deals with mishandled Customers as a result of oversells, delayed or cancelled flights, lost, delayed, or damaged luggage. Resolves such problems quickly and within guidelines established by the Company • Provides current and accurate fare, schedule, reservations, flight arrival/departure information and answers all general inquiries from Customers and other visitors to the airport terminal • Completes forms and reports as required by the Company • Writes irregularity and complaint reports as required • Duties may vary due to the size and organization of the station • Must be able to meet any physical ability requirements listed on this description • May perform other job duties as directed by Employee's Leaders Knowledge, Skills and Abilities • Ability to type and/or use a computer keyboard with sufficient speed to meet demands of the job • Able to read documents, follow instructions, learn and understand ticketing procedures, rules and regulations • Ability to work well with others as part of a team, meet the public, and work under stressful situations • Must be able to satisfactorily complete Customer Service Agent training program with an 80% or greater average and an evaluation period • Must be aware of hazardous situations and be able to handle emergencies as needed • Must work under tight time constraints to accomplish quick turns of aircraft • Must present a well-groomed appearance in accordance with the Ground Operations Employee Handbook and Labor Agreement • Must be able to perform all job functions within a limited space • Must be able to effectively communicate verbally by telephone, face to face and on public address systems • Must possess good written and oral skills • Must be able to communicate information and instructions verbally or via radio equipment Education • No education requirement Experience • No experience requirement Licensing/Certification • Must be able to obtain a SIDA badge and meet all local airport requirements • May be required by Station Leadership to obtain a Customs Seal and meet all requirements to work international flights Physical Abilities • Must be able to lift and/or move items up to 70 pounds on a regular basis and repetitively lift and/or move weights of 40 to 50 pounds onto raised surfaces • Must be able to climb, bend, kneel and stand on a frequent basis and for extended periods • Must maintain the ability to wear prescribed uniforms Other Qualifications • Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines • Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986 • Must be at least 18 years of age • Must be able to comply with Company attendance standards as described in established guidelines • Ability to work shift work and/or overtime • Foreign language skills are desirable, but not required • The pay amount doesn’t guarantee employment for any particular period. **401(k) Company match contributions are subject to the plan’s vesting schedule. Match contributions may vary based on the position. • **Profit-sharing contributions are subject to the Retirement Savings Plan vesting schedule and are made at the discretion of the Company. Pay Rate: $20.22 Southwest Airlines is an Equal Opportunity Employer. Please print/save this job description because it won't be available after you apply. Job Posting End Date 01/19/2026

Department: Ground Operations Our Company Promise We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer. Job Description: • ** For external applicants only: Southwest Airlines will consider your interest for this position if you are currently a resident of the State of Tennessee*** Pay & Benefits: Pay of $20.22 per hour*, with the opportunity for future increase per applicable collective bargaining agreement wage scale based on time in position. Opportunities for overtime and shift premiums. Benefits you’ll love: • Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too) • Southwest will help fund your Retirement Savings Plan, which includes a dollarfor-dollar 401(k) Company match contribution up to 10% of your eligible earnings** • Potential for annual profit-sharing contribution in the Southwest Retirement Savings Plan—when Southwest profits, you profit*** • Competitive health insurance for you and your eligible dependents • Southwest offers health plan coverage options that start from the first day of employment. You'll have 30 days to select and enroll in your health plan, and coverage will be retroactively available to your first day of employment. • Explore more benefits you’ll love: https://careers.southwestair.com/benefits Want to be the friendly face that welcomes Customers to Southwest? As a Customer Service Agent at Southwest, you’ll work at the ticket counter, gate area, and baggage service office to help Customers check in, answer questions, and make sure their travel goes smoothly. You’ll be one of the first Southwest Employees our Customers meet, and you’ll help set the tone for a great trip. You’ll also be there to support Customers when travel plans change, offering help and care during delays or disruptions. In this fast-moving role, your friendly attitude, teamwork, and patience make a big difference every day. See what a day as a Customer Service Agent looks like: swa.is/DayWithCSA Additional details • This is a part-time opportunity. At Southwest, Part-Time Employees generally work 32 hours over 5 days, but schedules are determined in accordance with a seniority-based bidding process. • New Hires will complete 4-6 weeks of training. Training will consist of 8-hours of classroom or on-the-job training over 5 days each week. • After completing training, Part-Time New Hire work weeks will consist of 6.5-hour shifts over 5 days, with the potential for mandatory overtime. • This role is part of a Collective Bargaining Agreement (CBA), which means pay, schedules, and other job details are set through an agreement with the labor union. • Work schedules are based on seniority and may include early mornings, late nights, weekends, and holidays. There may be times when mandatory overtime is required to support flight operations, but there are also opportunities to trade shifts and find a schedule that works for you. • U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available. • Learn more about becoming a Customer Service Agent and the FAQs: careers.southwestair.com/customer-service-agents We’re committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics. Responsibilities • Provides friendly service to and maintains positive relationships with all internal and external Customers • Works in a cooperative spirit to ensure the success of our Company • Responsible for providing legendary Customer service to people desiring to travel, use cargo or baggage service by attending to their needs • Handles any aspect of ticketing and check-in by operating a computerized point-of-sale system, boarding, baggage service, reservations and resolving related complaints and problems • Responsibilities include greeting and handling Customers in a polite and friendly manner. Handles cash, checks, credit cards, travel vouchers and coupons as forms of payment for tickets. Computes charges, makes change and balances daily transactions. Is responsible for overage or shortage • Checks in baggage and Cargo. Answers telephone to provide information to callers, page customers, resolve problems or complaints and assist as needed. Handles transactions required to board the aircraft in a timely and efficient manner • Deals with mishandled Customers as a result of oversells, delayed or cancelled flights, lost, delayed, or damaged luggage. Resolves such problems quickly and within guidelines established by the Company • Provides current and accurate fare, schedule, reservations, flight arrival/departure information and answers all general inquiries from Customers and other visitors to the airport terminal • Completes forms and reports as required by the Company • Writes irregularity and complaint reports as required • Duties may vary due to the size and organization of the station • Must be able to meet any physical ability requirements listed on this description • May perform other job duties as directed by Employee's Leaders Knowledge, Skills and Abilities • Ability to type and/or use a computer keyboard with sufficient speed to meet demands of the job • Able to read documents, follow instructions, learn and understand ticketing procedures, rules and regulations • Ability to work well with others as part of a team, meet the public, and work under stressful situations • Must be able to satisfactorily complete Customer Service Agent training program with an 80% or greater average and an evaluation period • Must be aware of hazardous situations and be able to handle emergencies as needed • Must work under tight time constraints to accomplish quick turns of aircraft • Must present a well-groomed appearance in accordance with the Ground Operations Employee Handbook and Labor Agreement • Must be able to perform all job functions within a limited space • Must be able to effectively communicate verbally by telephone, face to face and on public address systems • Must possess good written and oral skills • Must be able to communicate information and instructions verbally or via radio equipment Education • No education requirement Experience • No experience requirement Licensing/Certification • Must be able to obtain a SIDA badge and meet all local airport requirements • May be required by Station Leadership to obtain a Customs Seal and meet all requirements to work international flights Physical Abilities • Must be able to lift and/or move items up to 70 pounds on a regular basis and repetitively lift and/or move weights of 40 to 50 pounds onto raised surfaces • Must be able to climb, bend, kneel and stand on a frequent basis and for extended periods • Must maintain the ability to wear prescribed uniforms Other Qualifications • Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines • Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986 • Must be at least 18 years of age • Must be able to comply with Company attendance standards as described in established guidelines • Ability to work shift work and/or overtime • Foreign language skills are desirable, but not required • The pay amount doesn’t guarantee employment for any particular period. **401(k) Company match contributions are subject to the plan’s vesting schedule. Match contributions may vary based on the position. • **Profit-sharing contributions are subject to the Retirement Savings Plan vesting schedule and are made at the discretion of the Company. Pay Rate: $20.22 Southwest Airlines is an Equal Opportunity Employer. Please print/save this job description because it won't be available after you apply. Job Posting End Date 01/19/2026

Department: Ground Operations Our Company Promise We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer. Job Description: *** For external applicants only: (1.) Southwest Airlines will consider your interest for this position if you are currently a resident of the State of Washington. (2.) Southwest Airlines will not consider your interest for this position if you have been interviewed by phone, virtually, and/or inperson and not selected for the Ramp Agent position at SEA within the last 12 months.*** Pay & Benefits: Pay of $20.03 per hour*, with the opportunity for future increase per applicable collective bargaining agreement wage scale based on time in position**. Opportunities for overtime and shift premiums. Benefits you'll love: Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too) Southwest will help fund your Retirement Savings Plan, which includes a dollar-for-dollar 401(k) Company match contribution of up to 9.3% of your eligible earnings*** Potential for annual profit-sharing contribution in the Southwest Retirement Savings Plan-when Southwest profits, you profit*** Competitive health insurance for you and your eligible dependents Southwest offers health plan coverage options starting from the very first day of employment. You'll have 30 days to select and enroll in your health plan, and coverage will be retroactively available to your first day of employment. Explore more benefits you'll love: https://careers.southwestair.com/benefits Explore our benefits for paid time off/vacation, holiday, and sick leave per applicable collective bargaining agreements: https://careers.southwestair.com/washington-ground-operations-benefits The People of Southwest Airlines come together to deliver on our Purpose, which is to connect People to what's important in their lives through friendly, reliable, and low-cost air travel. Our Ramp Agents work in the outdoor elements to direct planes on the ground, handle cargo/baggage, and ensure our ground operations run smoothly. Ramp Agents are problem-solvers who enjoy working in a fast-paced environment and collaboratively with other Ground Operations Teams to meet flight departure timelines. Check out what a day on the ramp is like: swa.is/DayOnTheRamp Additional details This role is part of a Collective Bargaining Agreement (CBA), and it includes working assigned shifts based on seniority. Shifts can include early mornings, late evenings, weekends, and holidays. U.S. citizenship or current authorization to work in the U.S. required and no current orfuture workauthorization sponsorship available. Learn more about becoming a Ramp Agent and the FAQs: careers.southwestair.com/southwest-ramp-agents. We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences. Duties and Responsibilities Provide friendly service to and maintains positive relationships with all internal and external Customers Work in a cooperative spirit to ensure the success of our Company Responsible for providing legendary Customer service to people desiring to travel, use cargo or baggage service by servicing aircraft at ramps and terminals Load, unload, service, guide, and direct Company Aircraft Receive and record Customer baggage, air freight, mail and company materials as required Handle all aspects of loading, stowing and unloading baggage, cargo airmail, air freight, ballast and company materials according to a predetermined plan received either electronically or manually from an Operations Agent. Submits, either electronically or manually, a Cargo Bin Loading Slip (CBLS) to an Operations Agent Pick up, deliver, and transport cargo and baggage to and from aircraft and prepares records in connection with these responsibilities Warehouses, weighs, stacks, picks up and delivers air cargo, checks air cargo handled against accompanying forms to identify any mishandling or discrepancies and corrects routine errors Safeguards Customers' baggage, air cargo, air mail, and COMAT from weather, loss, theft, damage and/or destruction Use jetway stairs frequently to carry items checked at the gate to the aircraft bin Review cargo forms for accuracy and corrects forms as necessary Perform interior aircraft cabin cleaning by hand, including sweeping upholstery, cleans windows, galleys and disposal containers in accordance with applicable paperwork Clean and service lavatories, operate lavatory carts and dispose of contents in accordance with established procedures May perform duties of a Provisioning Agent, including stocking aircraft cabin interiors for flights with equipment and supplies such as literature, disposal, and refuse containers and commissary items in accordance with applicable paperwork. Maintains an inventory of such items and supplies Transport cabin and cleaning equipment between aircraft storage area Operate and/or drive motorized equipment, such as belt loaders, air start units, lift trucks, push back tugs, bag cart, lavatory cart and de-icers Manually pushes and pulls push carts and containers Work in the vicinity of and between passenger terminals, hangars and airfreight facilities, both indoors and outdoors May be exposed to a wide variety of weather condition, jet and machinery noises, fumes, dirt and dust for extended periods of time Completes forms and paperwork connected with work assignments according to established procedures, and enters such information in to the Company's information system as required Duties vary by size and organization of station. Provide friendly service to all Co-workers and Customers. Has routine contact with people outside of the Company such as delivery agents, shippers, etc. Must be able to meet any physical ability requirements listed on this description May perform other job duties as directed by Employee's Leaders Knowledge, Skills and Responsibilities Ability to work well with others as part of a team, and work under stressful situations Must be able to satisfactorily complete Ramp Agent training program with a 90% or greater average and an evaluation period Ability to read documents, follow instructions, learn and understand ramp operations procedures, rules and regulations Must be aware of hazardous situations and be able to handle emergencies as needed Must work under tight time constraints to accomplish quick turns of aircraft Must meet all grooming standards as outlined in the Ground Operations Employee Handbook and the Labor Agreement Must be able to be alert to moving vehicles or aircraft and use radio equipment. Must be able to communicate information and instructions verbally and/or via radio equipment Education No education requirement Experience No experience requirement Licensing/Certification Must possess a valid state motor vehicle operator's license Must be able to obtain a SIDA badge and meet all local airport requirements May be required by Station Leadership to obtain a Customs Seal and meet all requirements to work international flights Physical Abilities Must be able to lift and move items of 70 pounds and/or more on a regular basis and repetitively lift weights of 40 to 50 pounds on raised surfaces Must be able to climb, bend, kneel, crawl, and stoop on a frequent basis and for extended periods Must be able to work in cramped or high places Must be able to carry heavy items up and down jetway stairs Must maintain the ability to wear prescribed uniforms Other Qualifications Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986 Must be at least 18 years of age Must be able to comply with Company attendance standards as described in established guidelines Ability to work shift work and/or overtime *Pay amount doesn't guarantee employment for any particular period. **Pay rates increase according to the terms of the collective bargaining agreement, up to a top of scale rate of $39.14. **401(k) Company match contributions are subject to the plan's vesting schedule. Match contributions may vary based on the position. ****Profit-sharing contributions are subject to the Retirement Savings Plan vesting schedule and are made at the discretion of the Company. Pay Rate: $20.03 Southwest Airlines is an Equal Opportunity Employer. Please print/save this job description because it won't be available after you apply. Southwest Airlines is an Equal Opportunity Employer.

Department: Financial Planning & AnalysisOur Company Promise We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer. Job Description: Job Summary Responsible for creating and delivering complex Financial Planning & Analysis (FP&A) products and services. Creates, maintains and improves complex financial models to communicate business performance results to FP&A Leaders/Coworkers, provide insights for key business drivers and implications to the overall business based on financial results, and recommend action. Additional details The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX Headquarters facility during business hours. U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available. Southwest Airlines is an Equal Opportunity Employer. We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences. ResponsibilitiesWork with large data sets to understand key business drivers, then translate the findings into insights and actions, and their implications for the overall business Provide complex financial reports and analysis for a business unit, typically exercising a strong understanding of the business to determine the best method for developing a logical story to convey to the business Review financial results, comparing and analyzing actuals versus plan, forecast, and prior year to investigate the cause of variances, identify trends, and monitor impacts to key performance indicators Partner with Accounting to provide input to monthly and quarterly financial close process; proposing and implementing changes to process to increase accuracy and efficiency Run models/update plans: Align with FP&A Coworkers on inputs and assumptions to develop, maintain, and improve complex models and financial plans Communicate and align with Financial Partners on results of business performance and financial forecast changes Document inputs and outputs of financial forecast scenarios Articulate and consult on enhancements to dashboards using proper data visualization tools and techniques to communicate data insights effectively Support business research by gathering data, identifying options, and creating non-routine reports with detailed analyses to support initiatives May perform other job duties as directed by Employee’s Leaders Knowledge, Skills and AbilitiesKnowledge of financial principles and practices and how to utilize them, and the analysis and reporting of complex financial data Skilled in collecting, organizing, visualizing and assimilating data including turning raw data into meaningful information using data-oriented programming languages and visualization software Skilled in understanding and applying information to contribute to the organization’s strategic plan Skilled in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems Ability to listen to, understand, and communicate ideas presented in writing and/or in speaking with others Ability to tell when something is wrong or is likely to go wrong, which does not involve solving the problem, only recognizing there is a problem Ability to apply general rules to specific problems to produce answers that make sense EducationRequired: High School Diploma or GED ExperienceAdvanced level experience, seasoned and specialized knowledge in:Analyzing operational and financial data Building budgets and forecasts of future company performance Preparing financial reports Licensing/CertificationN/A Physical AbilitiesAbility to perform work duties from limited space work station/desk/office area for extended periods of time Ability to communicate and interact with others in the English language to meet the demands of the job Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job Other QualificationsMust be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986 Must be at least 18 years of age Must be able to comply with Company attendance standards as described in established guidelines Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines Pay & Benefits Competitive market salary from $92,950 per year to $103,300 per year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company. Benefits you’ll love Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too) Southwest will help fund your Retirement Savings Plan with Company contributions up to 9.3% of your eligible earnings** Potential for annual ProfitSharing contribution in the Southwest Retirement Savings Plan- when Southwest profits, you profit*** Competitive health insurance for you and your eligible dependents (including pets) Southwest offers health plan coverage options that start from the very first day of employment. You will have 30 days to select and enroll in your health plan with coverage retroactively available to your first day of employment. Explore more Benefits you’ll love: https://careers.southwestair.com/benefits *Pay amount does not guarantee employment for any particular period of time. **401(k) match contributions are subject to the plan’s vesting schedule and applicable IRS limits ***ProfitSharing contributions are subject to plan’s vesting schedule and are made at the discretion of the Company Southwest Airlines is an Equal Opportunity Employer. Please print/save this job description because it won't be available after you apply. Job Posting End Date 05/22/2025#J-18808-Ljbffr

Department: Ground Operations Our Company Promise We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer. Job Description: *** For external applicants only: (1.) Southwest Airlines will consider your interest for this position if you are currently a resident of the State of Washington. (2.) Southwest Airlines will not consider your interest for this position if you have been interviewed by phone, virtually, and/or inperson and not selected for the Customer Service Agent position at SEA within the last 12 months.*** Pay & Benefits: Pay of $19.63 per hour*, with the opportunity for future increase per applicable collective bargaining agreement wage scale based on time in position**. Opportunities for overtime and shift premiums. Benefits you'll love: Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too) Southwest will help fund your Retirement Savings Plan with Company contributions up to 9.3% of youreligible earnings*** Potential for annual ProfitSharing contribution in the Southwest Retirement Savings Plan - when Southwestprofits, you profit**** Competitive health insurance for you and your eligible dependents (including pets) Southwest offers health plan coverage options that start from the very first day of employment. You will have30 days to select and enroll in your health plan with coverage retroactively available to your first day ofemployment. Explore more Benefits you'll love: https://careers.southwestair.com/benefits Explore our Benefits for paid time off / vacation, holiday, and sick leave per applicable collective bargainingagreements: Washington Benefits Operations Agent | Southwest The People of Southwest Airlines come together to deliver on our Purpose, which is to connect People to what's important in their lives through friendly, reliable, and low-cost air travel. Our Customer Service Agents extend Hospitality to Southwest's Customers at the ticket counter, baggage service office, and gate area. Customer Service Agents are often the first Southwest Employee our Customers interact with during their travel experience and set a hospitable tone for our Customers' trip. They're friendly, patient problem solvers who enjoy multitasking and working in a dynamic, safe environment. Check out what a day as a Customer Service Agent is like: swa.is/DayWithCSA Additional details This role is part of a Collective Bargaining Agreement (CBA), and it includes working assigned shifts based on seniority. Shifts can include early mornings, late evenings, weekends, and holidays. U.S. citizenship or current authorization to work in the U.S. required and no current orfuture workauthorization sponsorship available. Learn more about becoming a Customer Service Agent and the FAQs: careers.southwestair.com/customer-service-agents. We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences. Responsibilities Provides friendly service to and maintains positive relationships with all internal and external Customers Works in a cooperative spirit to ensure the success of our Company Responsible for providing legendary Customer service to people desiring to travel, use cargo or baggage service by attending to their needs Handles any aspect of ticketing and check-in by operating a computerized point-of-sale system, boarding, baggage service, reservations and resolving related complaints and problems Responsibilities include greeting and handling Customers in a polite and friendly manner. Handles cash, checks, credit cards, travel vouchers and coupons as forms of payment for tickets. Computes charges, makes change and balances daily transactions. Is responsible for overage or shortage Checks in baggage and Cargo. Answers telephone to provide information to callers, page customers, resolve problems or complaints and assist as needed. Handles transactions required to board the aircraft in a timely and efficient manner Deals with mishandled Customers as a result of oversells, delayed or cancelled flights, lost, delayed, or damaged luggage. Resolves such problems quickly and within guidelines established by the Company Provides current and accurate fare, schedule, reservations, flight arrival/departure information and answers all general inquiries from Customers and other visitors to the airport terminal Completes forms and reports as required by the Company Writes irregularity and complaint reports as required Duties may vary due to the size and organization of the station Must be able to meet any physical ability requirements listed on this description May perform other job duties as directed by Employee's Leaders Knowledge, Skills and Abilities Ability to type and/or use a computer keyboard with sufficient speed to meet demands of the job Able to read documents, follow instructions, learn and understand ticketing procedures, rules and regulations Ability to work well with others as part of a team, meet the public, and work under stressful situations Must be able to satisfactorily complete Customer Service Agent training program with an 80% or greater average and an evaluation period Must be aware of hazardous situations and be able to handle emergencies as needed Must work under tight time constraints to accomplish quick turns of aircraft Must present a well-groomed appearance in accordance with the Ground Operations Employee Handbook and Labor Agreement Must be able to perform all job functions within a limited space Must be able to effectively communicate verbally by telephone, face to face and on public address systems Must possess good written and oral skills Must be able to communicate information and instructions verbally or via radio equipment Education No education requirement Experience No experience requirement Licensing/Certification Must be able to obtain a SIDA badge and meet all local airport requirements May be required by Station Leadership to obtain a Customs Seal and meet all requirements to work international flights Physical Abilities Must be able to lift and/or move items up to 70 pounds on a regular basis and repetitively lift and/or move weights of 40 to 50 pounds onto raised surfaces Must be able to climb, bend, kneel and stand on a frequent basis and for extended periods Must maintain the ability to wear prescribed uniforms Other Qualifications Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986 Must be at least 18 years of age Must be able to comply with Company attendance standards as described in established guidelines Ability to work shift work and/or overtime Foreign language skills are desirable, but not required *Pay amount doesn't guarantee employment for any particular period of time **Pay rates increase according to the terms of the collective bargaining agreement, up to a top of scale rate of$39.50. ***401(k) match contributions are subject to Retirement Savings Plan vesting schedule and applicable IRS limits ****ProfitSharing contributions are subject to Retirement Savings Plan vesting schedule and are made at thediscretion of the Company Pay Rate: $19.63 Southwest Airlines is an Equal Opportunity Employer. Please print/save this job description because it won't be available after you apply. Southwest Airlines is an Equal Opportunity Employer.

Department: Ground Operations Our Company Promise We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer. Job Description: *** For external applicants only: (1.) Southwest Airlines will consider your interest for this position if you are currently a resident of the State of Washington. (2.) Southwest Airlines will not consider your interest for this position if you have been interviewed by phone, virtually, and/or inperson and not selected for the Freight Agent position at SEA within the last 12 months.*** Pay & Benefits: Pay of $20.40 per hour*, with the opportunity for future increase per applicable collective bargaining agreement wage scale based on time in position**. Opportunities for overtime and shift premiums. Benefits you'll love: * Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too) * Southwest will help fund your Retirement Savings Plan, which includes a dollar-for-dollar 401(k) Company match contribution of up to 9.3% of your eligible earnings*** * Potential for annual profit-sharing contribution in the Southwest Retirement Savings Plan-when Southwest profits, you profit*** * Competitive health insurance for you and your eligible dependents * Southwest offers health plan coverage options starting from the very first day of employment. You'll have 30 days to select and enroll in your health plan, and coverage will be retroactively available to your first day of employment. * Explore more benefits you'll love: https://careers.southwestair.com/benefits * Explore our benefits for paid time off/vacation, holiday, and sick leave per applicable collective bargaining agreements: https://careers.southwestair.com/washington-ground-operations-benefits The People of Southwest Airlines come together to deliver on our Purpose, which is to connect People to what's important in their lives through friendly, reliable, and low-cost air travel. Our Freight Agents extend Hospitality to Southwest Cargo Customers. This role is responsible for safely loading and unloading Southwest Cargo items onto the aircraft, coordinating with Ground Operations Teams to meet flight departure and arrival timelines, and working together with the Freight Agent Team to prioritize shipping responsibilities and modify priorities as needed. The small, but mighty Freight Agent Team also has opportunities to play a part in the transportation of life-saving organs, U.S. Mail, live seafood, and more. Freight Agents are problem solvers who enjoy multitasking and working in the outdoor elements. Additional details: This role is part of a Collective Bargaining Agreement (CBA), and it includes working assigned shifts based on seniority. Shifts can include early mornings, late evenings, weekends, and holidays. U.S. Citizenship required under Federal regulations. We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences. Responsibilities Provides friendly service to and maintains positive relationships with all internal and external Customers Works in a cooperative spirit to ensure the success of our Company Works in air freight facilities May be exposed to a wide variety of weather conditions and jet and machinery noise and fumes Responsible for opening/closing of the air freight facilities at which they are working Handles Station AMS and radio communications traffic as needed Checks Cargo information for each flight Answers Cargo facility telephones Resolve Customer situations by providing Positively Outrageous Service Writes and submits irregularity reports as required Checks cargo on hand to see that it is properly logged and accounted for Checks that all board mail and Company material is dispatched and sent to indicated Stations Responsibilities include greeting and handling Customers in a polite and friendly manner Re-manifest cargo due to weight restrictions, delayed or cancelled flights, lost, delayed, or damaged shipments Conducts Federally Mandated screening of all cargo shipments according to the Southwest Airlines TSA approved security program Handles cash, checks, credit cards, and coupons as forms of payment for shipments. Computes charges, makes change and balances daily transactions. Handles any aspect of processing a cargo shipment by operating a computerized point-of-sale system; resolving related complaints and problems Properly maintains and wears the uniform by Company regulations and presents a neat and professional appearance while on duty Provides friendly service to all co-workers and Customers. Performs special task or assignments as delegated by Supervisor or Station Management personnel Responsible for ground security and assuring operations follow security procedures May perform the duties of an Operations Agent. Further information can be found in the Operations Agent Job Description Must be able to meet any physical ability requirements listed on this description May perform other job duties as directed by Employee's Leaders Knowledge, Skills and Abilities Ability to work well with others as part of a team, meet the public, and work under stressful situations Must be able to obtain and maintain GSC qualification Must comply with DOT drug and alcohol testing program Ability to read documents, follow instructions, learn and understand ramp operations procedures, rules and regulations Ability to type and/or use a computer keyboard with sufficient speed to meet demands of the job Must successfully complete Operations/Freight Agent training program with a 90% or greater average and evaluation / probationary period Must be aware of hazardous situations and be able to handle emergencies as needed Able to work under pressure and handle many functions at once with many different offices and/or groups of people Must work under tight time constraints to accomplish quick turns of aircraft Must possess good written and oral skills Must be able to effectively communicate verbally by telephone, face to face and public address systems Must be able to be alert to moving vehicles or aircraft and use radio equipment Must be able to communicate information and instructions verbally or via radio equipment Education Required: High School Diploma or GED Preferred: College coursework or degree Experience Preferred: Two years of airline/military related work experience in ramp/operations/provisioning functions Licensing/Certification Must be able to obtain a SIDA badge and meet all local airport requirements Must possess a valid state motor vehicle operator's license May be required by Station Leadership to obtain a Customs Seal and meet all requirements to work international flights Physical Abilities Must be able to lift and move items of 70 pounds and/or more Must be able to climb, bend, kneel and stand on a frequent basis and for extended periods Must be able to carry heavy items up and down jetway stairs Must be able to distinguish each color displayed on every type of screening equipment Must be able to hear and respond to the spoken voice and to audible alarms generated by screening equipment Must maintain the ability to wear prescribed uniforms Other Qualifications Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines Must be a U.S. citizen Must be at least 18 years of age Must be able to comply with Company attendance standards as described in established guidelines Ability to work shift work and/or overtime Ability to read, speak and write English Foreign language skills are desirable, but not required *Pay amount doesn't guarantee employment for any particular period. **Pay rates increase according to the terms of the collective bargaining agreement, up to a top of scale rate of $39.50 **401(k) Company match contributions are subject to the plan's vesting schedule. Match contributions may vary based on the position. ****Profit-sharing contributions are subject to the Retirement Savings Plan vesting schedule and are made at the discretion of the Company. Pay Rate: $20.40 Southwest Airlines is an Equal Opportunity Employer. Please print/save this job description because it won't be available after you apply. Southwest Airlines is an Equal Opportunity Employer.

Department: Ground Operations Our Company Promise We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer. Job Description: *** For external applicants only: (1.) Southwest Airlines will consider your interest for this position if you are currently a resident of the State of Washington. (2.) Southwest Airlines will not consider your interest for this position if you have been interviewed by phone, virtually, and/or inperson and not selected for the Operations Agent position at GEG within the last 12 months.*** Pay & Benefits: Pay of $20.40 per hour*, with the opportunity for future increase per applicable collective bargaining agreement wage scale based on time in position**. Opportunities for overtime and shift premiums. Benefits you'll love: Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too) Southwest will help fund your Retirement Savings Plan, which includes a dollar-for-dollar 401(k) Company match contribution of up to 9.3% of your eligible earnings*** Potential for annual profit-sharing contribution in the Southwest Retirement Savings Plan-when Southwest profits, you profit*** Competitive health insurance for you and your eligible dependents Southwest offers health plan coverage options starting from the very first day of employment. You'll have 30 days to select and enroll in your health plan, and coverage will be retroactively available to your first day of employment. Explore more benefits you'll love: https://careers.southwestair.com/benefits Explore our benefits for paid time off/vacation, holiday, and sick leave per applicable collective bargaining agreements: https://careers.southwestair.com/washington-ground-operations-benefits Job Summary The People of Southwest Airlines come together to deliver on our Purpose, which is to connect People to what's important in their lives through friendly, reliable, and low-cost air travel. Our Operations Agents carry out important tasks "above the wing" in the airport, including finalizing details of the weight and balance of aircraft, providing an efficient and hospitable boarding experience for Customers, and coordinating with other workgroups to facilitate a flight's departure. They play a quarterback role in readying a flight for departure while providing Southwest Hospitality to both Internal and External Customers daily. Operations Agents are strong communicators who enjoy working as a part of a Team in a dynamic, safe environment. Check out what a day as an Operations Agent is like: swa.is/DayWithOpsAgent Additional details This is a part-time opportunity. At Southwest, Part-Time Employees generally work 32 hours over 5 days, but schedules are determined in accordance with a seniority-based bidding process. New Hires will complete 4-6 weeks of training. Training will consist of 8-hours of classroom or on-the-job training over 5 days each week. After completing training, Part-Time New Hire work weeks will consist of 6.5-hour shifts over 5 days, with the potential for mandatory overtime. This role is part of a Collective Bargaining Agreement (CBA), and it includes working assigned shifts based on seniority. Shifts can include early mornings, late evenings, weekends, and holidays. U.S. citizenship or current authorization to work in the U.S. required and no current orfuture workauthorization sponsorship available. We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences. Responsibilities Provides friendly service to and maintains positive relationships with all internal and external Customers Works in a cooperative spirit to ensure the success of our Company Responsible for providing legendary Customer Service to people boarding the aircraft by coordinating Ramp, Operations, Provisioning and servicing aircraft to ensure on-time departures and quick turnarounds and to make up time on delayed flights Works in airport operation office, gate area, jetways and air freight facilities. May be exposed to a wide variety of weather conditions and jet and machinery noise and fumes. Opens and closes the stations, advising Dispatch of same Handles Station AMS and radio communications traffic as needed Coordinates loading and unloading of aircraft by monitoring ramp activities Answers station operations' telephones Advises Gate Agents when boarding will begin Prepares dispatch release forms and collects weather reports from Ops Suite for the Crew Arranges for fueling of aircraft as required Prepares weight and balance forms. Advises Dispatch, FLIFO and Stations of flight departures / arrivals Closes out flights; files and maintains accurate flight papers. Ascertains that aircraft are properly cleaned and provisioned prior to departure Coordinates special services needed on aircraft such as servicing lavatories, cabin grooming, wheelchairs for Customers and special emergency cleaning Operates boarding bridge, coordinates boarding and deplaning Customers Works with Gate Agents in expediting the check-in process, collects boarding passes and/or electronic boarding data, and verifies boarding counts Checks baggage, when necessary. Uses jetway stairs frequently to carry items from jetway to ramp Writes and submits irregularity reports as required. Checks cargo on hand to see that it is properly logged and accounted for. Checks that all board mail and Company material is dispatched and sent to indicated Stations Receives, refers, or makes paging calls and makes paging announcements, as appropriate. Keeps other station personnel advised of flight movements, weather conditions, and irregular operations Prepares statistical reports to record information from trip papers. Operates equipment for flight information display systems and updates system when operationally necessary Properly maintains and wears the uniform by Company regulations and presents a neat and professional appearance while on duty Provides friendly service to all co-workers and Customers. Performs special task or assignments as delegated by Supervisor or Station Management personnel Responsible for ground security and assuring operations follow security procedures May perform the duties of a Freight Agent. Further information can be found in the Freight Agent PAQ Must be able to meet any physical ability requirements listed on this description May perform other job duties as directed by Employee's Leaders Knowledge, Skills and Abilities Ability to work well with others as part of a team, meet the public, and work under stressful situations Must be GSC qualified Must comply with DOT drug and alcohol testing program Ability to read documents, follow instructions, learn and understand ramp operations procedures, rules and regulations Ability to type and/or use a computer keyboard with sufficient speed to meet demands of the job Must successfully complete Operations Agent training program with a 90% or greater average and evaluation / probationary period Must be aware of hazardous situations and be able to handle emergencies as needed Able to work under pressure and handle many functions at once with many different offices and/or groups of people Must work under tight time constraints to accomplish quick turns of aircraft Must possess good written and oral skills Must present a well-groomed appearance in accordance with the Ground Operations Employee Handbook and Labor Agreement Must be able to effectively communicate verbally by telephone, face to face and public address systems Must be able to be alert to moving vehicles or aircraft and use radio equipment Must be able to communicate information and instructions verbally or via radio equipment Education No education requirement Experience Preferred: Two years of airline/military related work experience in ramp/operations/provisioning functions Licensing/Certification Must be able to obtain a SIDA badge and meet all local airport requirements Must possess a valid state motor vehicle operator's license May be required by Station Leadership to obtain a Customs Seal and meet all requirements to work international flights Physical Abilities Must be able to lift and move items of 70 pounds and/or more Must be able to climb, bend, kneel and stand on a frequent basis and for extended periods Must be able to carry heavy items up and down jetway stairs Must maintain the ability to wear prescribed uniforms Other Qualifications Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986 Must be at least 18 years of age Must be able to comply with Company attendance standards as described in established guidelines Ability to work shift work and/or overtime Foreign language skills are desirable, but not required *Pay amount doesn't guarantee employment for any particular period. **Pay rates increase according to the terms of the collective bargaining agreement, up to a top of scale rate of $39.50 **401(k) Company match contributions are subject to the plan's vesting schedule. Match contributions may vary based on the position. ****Profit-sharing contributions are subject to the Retirement Savings Plan vesting schedule and are made at the discretion of the Company. Pay Rate: $20.40 Southwest Airlines is an Equal Opportunity Employer. Please print/save this job description because it won't be available after you apply. Southwest Airlines is an Equal Opportunity Employer.

Department: Ground Operations Our Company Promise We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer. Job Description: *** For external applicants only: (1.) Southwest Airlines will consider your interest for this position if you are currently a resident of the State of Washington. (2.) Southwest Airlines will not consider your interest for this position if you have been interviewed by phone, virtually, and/or inperson and not selected for the Supervisor Ramp position at SEA within the last 12 months.*** Pay & Benefits: Pay of $28.27 to $42.40 per hour*, depending on qualifications and experience**. Opportunities for overtime and shiftpremiums. For eligible Leadership and individual contributor roles, additional bonus opportunities are available andawarded at the discretion of the Company. Benefits you'll love: Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too) Southwest will help fund your Retirement Savings Plan with Company contributions up to 9.3% of youreligible earnings*** Potential for annual ProfitSharing contribution to Retirement Savings Plan - when Southwest profits, youprofit**** Competitive health insurance for you and your eligible dependents (including pets) Southwest offers health plan coverage options that start from the very first day of employment. You willhave 30 days to select and enroll in your health plan with coverage retroactively available to your firstday of employment. Explore more Benefits you'll love: https://careers.southwestair.com/benefits Explore our Benefits for paid time off / vacation, holiday, and sick leave: Washington Benefits Customer Service Supervisor | Southwest The People of Southwest Airlines come together to deliver on our Purpose, which is to connect People to what's important in their lives through friendly, reliable, and low-cost air travel. Our Ramp Supervisors lead a Team of Ramp Agents to ensure on time arrivals and departures of aircraft at the stations we serve. The Ramp Supervisor serves as a Leader to Ramp Agents by observing and offering guidance, ensuring Safety and compliance procedures are followed, and reading and delivering communications to convey important updates. Ramp Supervisors are strong communicators who enjoy working as a part of a Team in a dynamic, safe environment. Additional details A role that includes working assigned shifts based on seniority. Shifts can include early mornings, late evenings, weekends, and holidays. U.S. citizenship or current authorization to work in the U.S. required and no current orfuture workauthorization sponsorship available. We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences. Model the Southwest Way Guide and lead team members using SWA (Southwest Airlines) talent management practices to coach, develop, and engage employees Adhere to Company values and competencies to foster a culture of inclusion, recognition, and support of a safe work environment Invest in leadership and self-growth through participating in continuous learning and development Responsibilities Actively coordinate with all Departments to maintain the station's on-time performance, employee morale, and Customer satisfaction Monitor and guide ground support performance to ensure requirements are met Ensure all equipment including GSE is maintained and available for the operation Oversee day-to-day airport operations to create a safe, secure, and legally compliant service-conscious environment. Meet or exceed performance goals through effective decision making, monitor and assign gate control for flights, assign and track Agents for training compliance Maintain a safe working environment and institute programs designated to help reduce accidents and injuries Coordinate actively with all Departments to maintain the Station's on-time performance, Report status updates to leaders and employees consistently Drive performance processes by forecasting operational situations that may impact the operation, monitoring and achieving results against key metrics, and holding responsible parties accountable for results, Review and ensure accurate delay coding Work with staff planning to build bids that are in line with our Department's hourly goals. Perform administrative duties daily, such as building of shift bids, closing bids, daily work assignments, daily payroll, and attendance reports, monitoring staffing in all areas and verifying that overtime is used properly Assure proper administration of labor contracts or agreements, emphasizing minimal labor disputes May perform other job duties as directed by Employee's Leaders Knowledge, Skills, and Abilities Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources Knowledge of applicable Collective Bargaining Agreements and their applications Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits Knowledge of principles and processes for providing Customer and personal services including Customer needs assessment, meeting quality standards for services, and evaluation of Customer satisfaction Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures and terminology Skilled in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems Skilled in understanding the implications of new information for both current and future problem-solving and decision-making Ability to listen to, understand, and communicate ideas presented in writing and/or in speaking with others Ability to recognize and address performance and safety concerns in a timely manner Education N/A Experience Fully functioning, broad knowledge of Airline Operations Licensing/Certification Must be able to obtain a SIDA (Secured Identification Display Area) badge and meet all local airport requirements Must possess a current valid driver's license issued in the United States Must be able to obtain GSC qualification and comply with the DOT (Department of Transportation) drug and alcohol testing program May be required by Station Leadership to obtain a Customs' Seal and meet all requirements to work on international flights Physical Abilities Ability to perform work duties from [limited space workstation/desk/office area] for extended periods of time Ability to communicate and interact with others in the English language to meet the demands of the job Ability to perform assigned duties with potential exposure to excessive noise, vibrations, and/or sensory conditions Ability to perform assigned duties in outdoor and inclement weather conditions Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job Ability to lift and move items of 70 pounds and/or more on a regular basis and repetitively lift weights of 40 to 50 pounds on raised surfaces. Ability to climb, bend, kneel, crawl, and stoop on a frequent basis and for an extended period Other Qualifications Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines Must be a U.S. citizen or have the authorization to work in the United States as defined by the Immigration Reform Act of 1986 Must be at least 18 years of age Must be able to comply with Company attendance standards as described in established guidelines *Pay amount doesn't guarantee employment for any particular period of time **Pay rates may increase over time based on performance and market movement up to a top of scale rate of$42.40 ***401(k) match contributions are subject to the Retirement Savings Plan vesting schedule and applicable IRS limits ****ProfitSharing contributions are subject to the Retirement Savings Plan vesting schedule and are made at thediscretion of the Company Southwest Airlines is an Equal Opportunity Employer. Please print/save this job description because it won't be available after you apply. Southwest Airlines is an Equal Opportunity Employer.

Department: Ground Operations Our Company Promise We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer. Job Description: *** For external applicants only: (1.) Southwest Airlines will consider your interest for this position if you are currently a resident of the State of Washington. (2.) Southwest Airlines will NOT consider your interest for this position if you have been interviewed by phone, virtually, and/or in-person and not selected for the Ramp Agent position at SEA within the last 12 months. *** Pay & Benefits: Pay of $20.03 per hour*, with the opportunity for future increase per applicable collective bargaining agreement wage scale based on time in position**. Opportunities for overtime and shift premiums. Benefits you'll love: * Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too) * Southwest will help fund your Retirement Savings Plan with Company contributions up to 9.3% of your eligible earnings*** * Potential for annual ProfitSharing contribution in the Southwest Retirement Savings Plan - when Southwest profits, you profit**** * Competitive health insurance for you and your eligible dependents (including pets) * Southwest offers health plan coverage options that start from the very first day of employment. You will have 30 days to select and enroll in your health plan with coverage retroactively available to your first day of employment. Explore more Benefits you'll love: https://careers.southwestair.com/benefits * Explore our Benefits for paid time off / vacation, holiday, and sick leave per applicable collective bargaining agreements: Washington Benefits Operations Agent | Southwest The People of Southwest Airlines come together to deliver on our Purpose, which is to connect People to what's important in their lives through friendly, reliable, and low-cost air travel. Our Ramp Agents work in the outdoor elements to direct planes on the ground, handle cargo/baggage, and ensure our ground operations run smoothly. Ramp Agents are problem-solvers who enjoy working in a fast-paced environment and collaboratively with other Ground Operations Teams to meet flight departure timelines. Check out what a day on the ramp is like: swa.is/DayOnTheRamp Additional details: This is a part-time opportunity. At Southwest, Part-Time Employees generally work 32 hours over 5 days, but schedules are determined in accordance with a seniority-based bidding process. New Hires will complete 4-6 weeks of training. Training will consist of 8-hours of classroom or on-the-job training over 5 days each week. After completing training, Part-Time New Hire work weeks will consist of 6.5-hour shifts over 5 days, with the potential for mandatory overtime. This role is part of a Collective Bargaining Agreement (CBA), and it includes working assigned shifts based on seniority. Shifts can include early mornings, late evenings, weekends, and holidays. U.S. citizenship or current authorization to work in the U.S. required and no current orfuture workauthorization sponsorship available. Learn more about becoming a Ramp Agent and the FAQs: careers.southwestair.com/southwest-ramp-agents. We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences. Duties and Responsibilities Provide friendly service to and maintains positive relationships with all internal and external Customers Work in a cooperative spirit to ensure the success of our Company Responsible for providing legendary Customer service to people desiring to travel, use cargo or baggage service by servicing aircraft at ramps and terminals Load, unload, service, guide, and direct Company Aircraft Receive and record Customer baggage, air freight, mail and company materials as required Handle all aspects of loading, stowing and unloading baggage, cargo airmail, air freight, ballast and company materials according to a predetermined plan received either electronically or manually from an Operations Agent. Submits, either electronically or manually, a Cargo Bin Loading Slip (CBLS) to an Operations Agent Pick up, deliver, and transport cargo and baggage to and from aircraft and prepares records in connection with these responsibilities Warehouses, weighs, stacks, picks up and delivers air cargo, checks air cargo handled against accompanying forms to identify any mishandling or discrepancies and corrects routine errors Safeguards Customers' baggage, air cargo, air mail, and COMAT from weather, loss, theft, damage and/or destruction Use jetway stairs frequently to carry items checked at the gate to the aircraft bin Review cargo forms for accuracy and corrects forms as necessary Perform interior aircraft cabin cleaning by hand, including sweeping upholstery, cleans windows, galleys and disposal containers in accordance with applicable paperwork Clean and service lavatories, operate lavatory carts and dispose of contents in accordance with established procedures May perform duties of a Provisioning Agent, including stocking aircraft cabin interiors for flights with equipment and supplies such as literature, disposal, and refuse containers and commissary items in accordance with applicable paperwork. Maintains an inventory of such items and supplies Transport cabin and cleaning equipment between aircraft storage area Operate and/or drive motorized equipment, such as belt loaders, air start units, lift trucks, push back tugs, bag cart, lavatory cart and de-icers Manually pushes and pulls push carts and containers Work in the vicinity of and between passenger terminals, hangars and airfreight facilities, both indoors and outdoors May be exposed to a wide variety of weather condition, jet and machinery noises, fumes, dirt and dust for extended periods of time Completes forms and paperwork connected with work assignments according to established procedures, and enters such information in to the Company's information system as required Duties vary by size and organization of station. Provide friendly service to all Co-workers and Customers. Has routine contact with people outside of the Company such as delivery agents, shippers, etc. Must be able to meet any physical ability requirements listed on this description May perform other job duties as directed by Employee's Leaders Knowledge, Skills and Responsibilities Ability to work well with others as part of a team, and work under stressful situations Must be able to satisfactorily complete Ramp Agent training program with a 90% or greater average and an evaluation period Ability to read documents, follow instructions, learn and understand ramp operations procedures, rules and regulations Must be aware of hazardous situations and be able to handle emergencies as needed Must work under tight time constraints to accomplish quick turns of aircraft Must meet all grooming standards as outlined in the Ground Operations Employee Handbook and the Labor Agreement Must be able to be alert to moving vehicles or aircraft and use radio equipment. Must be able to communicate information and instructions verbally and/or via radio equipment Education No education requirement Experience No experience requirement Licensing/Certification Must possess a valid state motor vehicle operator's license Must be able to obtain a SIDA badge and meet all local airport requirements May be required by Station Leadership to obtain a Customs Seal and meet all requirements to work international flights Physical Abilities Must be able to lift and move items of 70 pounds and/or more on a regular basis and repetitively lift weights of 40 to 50 pounds on raised surfaces Must be able to climb, bend, kneel, crawl, and stoop on a frequent basis and for extended periods Must be able to work in cramped or high places Must be able to carry heavy items up and down jetway stairs Must maintain the ability to wear prescribed uniforms Other Qualifications Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986 Must be at least 18 years of age Must be able to comply with Company attendance standards as described in established guidelines Ability to work shift work and/or overtime *Pay amount does not guarantee employment for any particular period of time. **401(k) match contributions are subject to Retirement Savings Plan vesting schedule and applicable IRS limits. ***ProfitSharing contributions are subject to Retirement Savings Plan vesting schedule and are made at the discretion of the Company. Pay Rate: $20.03 Southwest Airlines is an Equal Opportunity Employer. Please print/save this job description because it won't be available after you apply. Southwest Airlines is an Equal Opportunity Employer.

Department: Ground Operations Our Company Promise We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer. Job Description: Pay & Benefits: Pay of $19.63 per hour*, with the opportunity for future increase per applicable collectivebargaining agreement wage scale based on time in position**. Opportunities for overtime and shift premiums. Benefits you'll love: Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too) Southwest will help fund your Retirement Savings Plan with Company contributions up to 9.3% of youreligible earnings*** Potential for annual ProfitSharing contribution in the Southwest Retirement Savings Plan - when Southwestprofits, you profit**** Competitive health insurance for you and your eligible dependents (including pets) Southwest offers health plan coverage options that start from the very first day of employment. You will have30 days to select and enroll in your health plan with coverage retroactively available to your first day ofemployment. Explore more Benefits you'll love: https://careers.southwestair.com/benefits Explore our Benefits for paid time off / vacation, holiday, and sick leave per applicable collective bargainingagreements: https://careers.southwestair.com/washington-benefits-customer-service-agent Job Summary The People of Southwest Airlines come together to deliver on our Purpose, which is to connect People to what's important in their lives through friendly, reliable, and low-cost air travel. Our Customer Service Agents extend Hospitality to Southwest's Customers at the ticket counter, baggage service office, and gate area. Customer Service Agents are often the first Southwest Employee our Customers interact with during their travel experience and set a hospitable tone for our Customers' trip. They're friendly, patient problem solvers who enjoy multitasking and working in a dynamic, safe environment. Check out what a day as a Customer Service Agent is like: swa.is/DayWithCSA Additional details: This is a part-time opportunity. At Southwest, Part-Time Employees generally work 32 hours over 5 days, but schedules are determined in accordance with a seniority-based bidding process. New Hires will complete 4-6 weeks of training. Training will consist of 8-hours of classroom or on-the-job training over 5 days each week. After completing training, Part-Time New Hire work weeks will consist of 6.5-hour shifts over 5 days, with the potential for mandatory overtime. This role is part of a Collective Bargaining Agreement (CBA), and it includes working assigned shifts based on seniority. Shifts can include early mornings, late evenings, weekends, and holidays. U.S. citizenship or current authorization to work in the U.S. required and no current orfuture workauthorization sponsorship available. Learn more about becoming a Customer Service Agent and the FAQs: careers.southwestair.com/customer-service-agents. We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences. Responsibilities Provides friendly service to and maintains positive relationships with all internal and external Customers Works in a cooperative spirit to ensure the success of our Company Responsible for providing legendary Customer service to people desiring to travel, use cargo or baggage service by attending to their needs Handles any aspect of ticketing and check-in by operating a computerized point-of-sale system, boarding, baggage service, reservations and resolving related complaints and problems Responsibilities include greeting and handling Customers in a polite and friendly manner. Handles cash, checks, credit cards, travel vouchers and coupons as forms of payment for tickets. Computes charges, makes change and balances daily transactions. Is responsible for overage or shortage Checks in baggage and Cargo. Answers telephone to provide information to callers, page customers, resolve problems or complaints and assist as needed. Handles transactions required to board the aircraft in a timely and efficient manner Deals with mishandled Customers as a result of oversells, delayed or cancelled flights, lost, delayed, or damaged luggage. Resolves such problems quickly and within guidelines established by the Company Provides current and accurate fare, schedule, reservations, flight arrival/departure information and answers all general inquiries from Customers and other visitors to the airport terminal Completes forms and reports as required by the Company Writes irregularity and complaint reports as required Duties may vary due to the size and organization of the station Must be able to meet any physical ability requirements listed on this description May perform other job duties as directed by Employee's Leaders Knowledge, Skills and Abilities Ability to type and/or use a computer keyboard with sufficient speed to meet demands of the job Able to read documents, follow instructions, learn and understand ticketing procedures, rules and regulations Ability to work well with others as part of a team, meet the public, and work under stressful situations Must be able to satisfactorily complete Customer Service Agent training program with an 80% or greater average and an evaluation period Must be aware of hazardous situations and be able to handle emergencies as needed Must work under tight time constraints to accomplish quick turns of aircraft Must present a well-groomed appearance in accordance with the Ground Operations Employee Handbook and Labor Agreement Must be able to perform all job functions within a limited space Must be able to effectively communicate verbally by telephone, face to face and on public address systems Must possess good written and oral skills Must be able to communicate information and instructions verbally or via radio equipment Education No education requirement Experience No experience requirement Licensing/Certification Must be able to obtain a SIDA badge and meet all local airport requirements May be required by Station Leadership to obtain a Customs Seal and meet all requirements to work international flights Physical Abilities Must be able to lift and/or move items up to 70 pounds on a regular basis and repetitively lift and/or move weights of 40 to 50 pounds onto raised surfaces Must be able to climb, bend, kneel and stand on a frequent basis and for extended periods Must maintain the ability to wear prescribed uniforms Other Qualifications Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986 Must be at least 18 years of age Must be able to comply with Company attendance standards as described in established guidelines Ability to work shift work and/or overtime Foreign language skills are desirable, but not required *Pay amount doesn't guarantee employment for any particular period of time. **Pay rates increase according to the terms of the collective bargaining agreement, up to a top of scale rate of$39.50. ***401(k) match contributions are subject to Retirement Savings Plan vesting schedule and applicable IRS limits. ****ProfitSharing contributions are subject to Retirement Savings Plan vesting schedule and are made at thediscretion of the Company. Pay Rate: $19.63 Southwest Airlines is an Equal Opportunity Employer. Please print/save this job description because it won't be available after you apply. Southwest Airlines is an Equal Opportunity Employer.

Department: Ground Operations Our Company Promise We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer. Job Description: *** For external applicants only: (1.) Southwest Airlines will consider your interest for this position if you are currently a resident of the State of Washington. (2.) Southwest Airlines will NOT consider your interest for this position if you have been interviewed by phone, virtually, and/or in-person and not selected for the Ramp Agent position at SEA within the last 12 months. *** Pay & Benefits: Pay of $19.45 per hour*, with the opportunity for future increase per applicable collective bargaining agreement wage scale based on time in position**. Opportunities for overtime and shift premiums. Benefits you'll love: * Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too) * Southwest will help fund your Retirement Savings Plan with Company contributions up to 9.3% of your eligible earnings*** * Potential for annual ProfitSharing contribution in the Southwest Retirement Savings Plan - when Southwest profits, you profit**** * Competitive health insurance for you and your eligible dependents (including pets) * Southwest offers health plan coverage options that start from the very first day of employment. You will have 30 days to select and enroll in your health plan with coverage retroactively available to your first day of employment. Explore more Benefits you'll love: https://careers.southwestair.com/benefits * Explore our Benefits for paid time off / vacation, holiday, and sick leave per applicable collective bargaining agreements: Washington Benefits Operations Agent | Southwest Job Summary The People of Southwest Airlines come together to deliver on our Purpose, which is to connect People to what's important in their lives through friendly, reliable, and low-cost air travel. Our Ramp Agents work in the outdoor elements to direct planes on the ground, handle cargo/baggage, and ensure our ground operations run smoothly. Ramp Agents are problem-solvers who enjoy working in a fast-paced environment and collaboratively with other Ground Operations Teams to meet flight departure timelines. Check out what a day on the ramp is like: swa.is/DayOnTheRamp Additional details: This role is part of a Collective Bargaining Agreement (CBA), and it includes working assigned shifts based on seniority. Shifts can include early mornings, late evenings, weekends, and holidays. U.S. citizenship or current authorization to work in the U.S. required and no current orfuture workauthorization sponsorship available. Learn more about becoming a Ramp Agent and the FAQs: careers.southwestair.com/southwest-ramp-agents. We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences. Duties and Responsibilities Provide friendly service to and maintains positive relationships with all internal and external Customers Work in a cooperative spirit to ensure the success of our Company Responsible for providing legendary Customer service to people desiring to travel, use cargo or baggage service by servicing aircraft at ramps and terminals Load, unload, service, guide, and direct Company Aircraft Receive and record Customer baggage, air freight, mail and company materials as required Handle all aspects of loading, stowing and unloading baggage, cargo airmail, air freight, ballast and company materials according to a predetermined plan received either electronically or manually from an Operations Agent. Submits, either electronically or manually, a Cargo Bin Loading Slip (CBLS) to an Operations Agent Pick up, deliver, and transport cargo and baggage to and from aircraft and prepares records in connection with these responsibilities Warehouses, weighs, stacks, picks up and delivers air cargo, checks air cargo handled against accompanying forms to identify any mishandling or discrepancies and corrects routine errors Safeguards Customers' baggage, air cargo, air mail, and COMAT from weather, loss, theft, damage and/or destruction Use jetway stairs frequently to carry items checked at the gate to the aircraft bin Review cargo forms for accuracy and corrects forms as necessary Perform interior aircraft cabin cleaning by hand, including sweeping upholstery, cleans windows, galleys and disposal containers in accordance with applicable paperwork Clean and service lavatories, operate lavatory carts and dispose of contents in accordance with established procedures May perform duties of a Provisioning Agent, including stocking aircraft cabin interiors for flights with equipment and supplies such as literature, disposal, and refuse containers and commissary items in accordance with applicable paperwork. Maintains an inventory of such items and supplies Transport cabin and cleaning equipment between aircraft storage area Operate and/or drive motorized equipment, such as belt loaders, air start units, lift trucks, push back tugs, bag cart, lavatory cart and de-icers Manually pushes and pulls push carts and containers Work in the vicinity of and between passenger terminals, hangars and airfreight facilities, both indoors and outdoors May be exposed to a wide variety of weather condition, jet and machinery noises, fumes, dirt and dust for extended periods of time Completes forms and paperwork connected with work assignments according to established procedures, and enters such information in to the Company's information system as required Duties vary by size and organization of station. Provide friendly service to all Co-workers and Customers. Has routine contact with people outside of the Company such as delivery agents, shippers, etc. Must be able to meet any physical ability requirements listed on this description May perform other job duties as directed by Employee's Leaders Knowledge, Skills and Responsibilities Ability to work well with others as part of a team, and work under stressful situations Must be able to satisfactorily complete Ramp Agent training program with a 90% or greater average and an evaluation period Ability to read documents, follow instructions, learn and understand ramp operations procedures, rules and regulations Must be aware of hazardous situations and be able to handle emergencies as needed Must work under tight time constraints to accomplish quick turns of aircraft Must meet all grooming standards as outlined in the Ground Operations Employee Handbook and the Labor Agreement Must be able to be alert to moving vehicles or aircraft and use radio equipment. Must be able to communicate information and instructions verbally and/or via radio equipment Education No education requirement Experience No experience requirement Licensing/Certification Must possess a valid state motor vehicle operator's license Must be able to obtain a SIDA badge and meet all local airport requirements May be required by Station Leadership to obtain a Customs Seal and meet all requirements to work international flights Physical Abilities Must be able to lift and move items of 70 pounds and/or more on a regular basis and repetitively lift weights of 40 to 50 pounds on raised surfaces Must be able to climb, bend, kneel, crawl, and stoop on a frequent basis and for extended periods Must be able to work in cramped or high places Must be able to carry heavy items up and down jetway stairs Must maintain the ability to wear prescribed uniforms Other Qualifications Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986 Must be at least 18 years of age Must be able to comply with Company attendance standards as described in established guidelines Ability to work shift work and/or overtime *Pay amount doesn't guarantee employment for any particular period of time **Pay rates increase according to the terms of the collective bargaining agreement, up to a top of scale rate of $38 ***401(k) match contributions are subject to Retirement Savings Plan vesting schedule and applicable IRS limits ****ProfitSharing contributions are subject to Retirement Savings Plan vesting schedule and are made at the discretion of the Company Pay Rate: $19.45 Southwest Airlines is an Equal Opportunity Employer. Please print/save this job description because it won't be available after you apply. Southwest Airlines is an Equal Opportunity Employer.