Jobs at Salesforce

Mandatory Skills:
Strong Expertise in Salesforce architecture across Sales Cloud, Service Cloud, Experience Cloud, and custom application design
JD:
The Solution architect will perform designing and owning of overall Salesforce solution for product or sustenance delivery
expertise in Salesforce architecture across Sales Cloud, Service Cloud, Experience Cloud, and custom application design.
Proficiency in Apex, Lightning Web Components (LWC), Visualforce, and Salesforce declarative tools.
Hands on experience with data modeling, schema design, and data migration on Salesforce.
Strong understanding of integration patterns, including REST/SOAP APIs, platform events, middleware integration, and external services.
Deep knowledge of Salesforce security architecture, authentication/authorization, role hierarchies, sharing rules, and OAuth flows.

Title: Client Developer
Location: Remote
Contract Role

Must Have:
Client Lightning Development Advanced hands-on experience with custom Aura Components and Lightning Web Components (LWC).
Apex Programming Strong proficiency in Apex language for backend Client development.
API Integration Expertise in Mule, REST, and SOAP APIs for integrating Client with external systems.
Client DevOps & GitLab Working knowledge of Client Metadata, version control using GitLab, and resolving merge conflicts.

Responsibilities:
As a Senior Client Developer, you will be responsible for designing, building, and configuring applications to meet business process and application requirements. You are expected to be a subject matter expert, collaborate and manage the team to perform effectively. You will be responsible for team decisions, engage with multiple teams, and contribute to key decisions. Additionally, you will provide solutions to problems for your immediate team and across multiple teams. Advanced proficiency in building (hands on) custom Aura components, Client Lightning Web Components is required. Advanced proficiency in Apex Programming Language, Client DevOps - Good knowledge in Client Metadata, API Integration - Mule, Rest API and SOAP API, and GitLab - Working knowledge in using Gitlab to retrieve and push code into repository, resolve merge conflicts is recommended.

Job Description:

Pay Range: $65hr - $70hr

Responsibilities:

• Requirements Gathering: Lead workshops, interviews, and Client sessions with stakeholders (agents, managers, IT) to understand customer service challenges and needs.
• Solution Design: Translate business needs into detailed functional specifications, user stories, process flows (like call flows), and acceptance criteria for Service Cloud features (Case Management, Omni-Channel, Knowledge, Field Service).
• Configuration & Support: Support the configuration and customization of Salesforce Service Cloud, Experience Cloud, and related integrations.
• Agile Collaboration: Work closely with developers, QA, and architects in Agile sprints (backlog grooming, demos) to build and test solutions.
• Testing & Deployment: Plan and support User Acceptance Testing (UAT), triage defects, and coordinate with teams for successful deployments.
• Process Improvement: Drive continuous improvement by recommending best practices and staying updated on new Salesforce features, including AI capabilities.
• Documentation: Create comprehensive documentation, reports, and training materials for new features and processes.

Core Skills And Knowledge:

• Deep understanding of Salesforce Service Cloud functionalities (Case Management, Entitlements, SLAs, Knowledge, Omni-Channel).
• Experience with contact center operations and customer service best practices.
• Strong analytical, communication (written/verbal), and facilitation skills.
• Proficiency with requirements management tools (e.g., Azure DevOps).
• Familiarity with system integrations (e.g., CTI, Amazon Connect.

Job Description:

Responsibilities:

• Design, develop, and implement customized solutions and applications within the Salesforce platform using Apex, Lightning Web Components (LWC), and Visualforce.
• Create and manage complex workflows and process automation using Salesforce Flow and process builder.
• Develop and maintain triggers, batch jobs, and other processes for data management and integration.
• Utilize Salesforce's OmniStudio tools such as FlexCards, OmniScripts, and DataRaptors for crafting tailored user solutions.
• Manage data integration and ETL processes between Salesforce and external systems using REST and SOAP APIs.
• Collaborate with cross-functional teams to gather requirements and ensure solutions meet business needs.
• Conduct code reviews, troubleshoot issues, and optimize Salesforce implementations for performance.
• Implement best practices for Salesforce development, deployment, and integration processes.
• Create and maintain technical documentation related to Salesforce customizations and integrations.
• Knowledge of security and data sharing best practices in Salesforce (Profile, Permission Set, Group, Sharing Rule etc).
• Create and execute batch processes for data manipulation and integration with external systems.
• Queueable Job creation and execution.

Qualifications:

• A minimum of 5+ years of experience in Salesforce development, with strong expertise in Apex, LWC, Triggers, and Flows.
• Solid understanding of Salesforce architecture, products, and capabilities, including Sales Cloud, Service Cloud, Omnistudion and Health Cloud Experience with OmniStudio tools and building industry-specific solutions.
• Proven experience integrating Salesforce with external systems and implementing APIs.
• Familiarity with version control tools, preferably Flosum, and automated deployment tools.
• Strong analytical and problem-solving skills with attention to detail.
• Excellent communication skills to effectively interact with technical and non-technical stakeholders.
• Salesforce Developer certification (e.g., Salesforce Certified Platform Developer I or II, Omnistudio Developer, Java Script) is preferred.
• Eagerness to learn new technologies and continuously improve technical skills.

Job Description:

Responsibilities:

• Provide technical expertise by coding and developing solutions using Salesforce technologies, such as Apex, Visualforce, and Lightning components.
• Customize and configure Salesforce based on specific business needs, including creating and modifying objects, fields, workflows, and other platform features.
• Interface with internal and external technical support personnel.
• Investigate, research, and implement new technologies and interfaces.
• Work on integrating Salesforce with other systems, ensuring seamless data flow and functionality across different platforms.
• Perform unit testing on developed solutions to identify and fix any issues. Collaborate with quality assurance teams when applicable.
• Track and manage development activities and workflows in Jira Scrum boards and Kanban boards.
• Conduct reviews/Joint Application Development (JAD) sessions with stakeholders that will result in complete understanding and documentation of the business and technical requirements.
• Perform impact analysis of requirements on existing and proposed software applications and information systems.
• Create system designs and utilize existing design patterns that satisfy system needs that are sustainable now and into the future.
• Review and analyze user requests and other information, and design appropriate systems that align with strategic direction.
• Prepare all required effort documentation for review by organizational unit management (and clients, if appropriate).
• Prepare project plans that include resource requirement projections.
• Troubleshoot code, software applications and data issues.
• Address any issues or bugs that arise, utilizing debugging tools and techniques to identify and resolve problems in the Salesforce environment.
• Proactively monitor and support all production applications/information systems from both hardware and software perspectives for both current efficiencies and improvement.
• Engage in discussions with business analysts, end-users, and other team members to clarify requirements, address questions, and ensure alignment between technical solutions and business objectives.
• Facilitate/participate in technical committees and governance meetings as required.
• Write technical documentation and diagrams, and as requested, assist with training materials/user manuals.
• Maintain documentation for ongoing and completed development tasks, including code comments, process flow diagrams, and configuration details.
• Assure organizational unit and team standards and procedures are applied to all work efforts by mentoring team members.
• Enforce peer review procedures, where needed, to meet expected quality standards.
• Assure that approved methodologies are used.
• Conduct or participate in system design and source code walk-throughs.
• Ensure security measures are followed as data stewards in support of all applications and the Federal, SCIO, DHHS, and DHHS IT privacy and security polices, and standards are always being enforced.
• Review security scan results and remediate vulnerabilities in the specified timeframes.
• Look for opportunities to optimize existing processes, enhance system performance, and suggest improvements to enhance the overall Salesforce environment.

Job Description:

Pay Range: $65hr - $70hr

• The Salesforce and Agentforce Development Lead will own the design, delivery, and governance of CTI solutions within Salesforce Service Cloud and Agentforce.
• This role provides technical leadership across solution architecture, Salesforce CTI integrations, DevOps practices, and team delivery while ensuring compliance with financial services standards.

Responsibilities:

Strategic Solution Leadership:

• Own the CTI solution direction within Salesforce Service Cloud and Agentforce, ensuring alignment with program objectives and non-functional requirements.
• Conduct design reviews, validate architecture artifacts, and guide decisions related to configuration versus custom development.
• Collaborate with stakeholders to define scope, success metrics, and ensure end-to-end traceability from requirements through production readiness.

Technical Delivery and CTI Focus:

• Design and implement Salesforce CTI capabilities including Open CTI, Lightning Telephony, softphone configuration, screen pop, click-to-dial, call logging, and Omni-Channel routing.
• Integrate Salesforce with telephony platforms using SIP, WebRTC, REST APIs, and event-driven architectures.
• Develop and enhance solutions using Apex, Lightning Web Components, SOQL, SOSL, and platform events to support real-time call handling and service workflows.

DevOps and Compliance:

• Enforce secure coding standards and ensure compliance with financial services regulatory requirements.
• Implement CI/CD pipelines, static code analysis, and automated testing frameworks.
• Ensure audit readiness and adherence to deployment controls and governance standards.

Team Leadership and Governance:

• Lead and mentor a blended team of onshore and offshore developers and testers.
• Drive sprint planning, backlog refinement, release readiness, and delivery execution.
• Provide regular updates on progress, risks, and mitigation strategies to program leadership.

Requirement/Must Have:

• Eight to twelve years of Salesforce delivery experience.
• Four to six years of hands-on experience implementing CTI solutions within Salesforce Service Cloud or Agentforce.
• Strong expertise in Apex, Lightning Web Components, Omni-Channel, Open CTI, and telephony integrations.
• Proven experience integrating Salesforce with enterprise telephony platforms.
• Strong understanding of security, performance, and compliance requirements within financial services environments.

Should Have:

• Experience working with Agentforce, messaging, in-app web, or chatbot-assisted service patterns.
• Experience integrating analytics and reporting solutions such as dashboards and reporting platforms.
• Familiarity with DevOps tools and secure software development lifecycle practices.

Skills:

• Salesforce Service Cloud and Agentforce architecture.
• CTI and telephony integrations.
• Apex and Lightning Web Components development.
• CI/CD and automated testing.
• Agile delivery and team leadership.
• Security and regulatory compliance.

Qualification And Education:

• Bachelor s degree in Computer Science, Information Technology, or a related field, or equivalent experience.
• Salesforce certifications such as Platform Developer and Service Cloud Consultant are preferred.

Role: Salesforce Developer (Service Cloud + AWS)
Location: Whippany, NJ
Duration: Contract
Key Responsibilities

• Design, develop, and customize applications on the Salesforce Service Cloud platform.
• Implement and configure Service Cloud Voice for seamless customer support integration.
• Develop and maintain Apex classes, triggers, Lightning components (LWC), and Visualforce pages.
• Integrate Salesforce with AWS services (Lambda, S3, API Gateway, CloudWatch).
• Collaborate with business analysts and stakeholders to translate requirements into technical solutions.
• Ensure scalability, performance, and compliance with enterprise standards.
• Participate in code reviews, unit testing, and deployment activities.

Required Skills:

• Proven experience as a Salesforce Developer with strong focus on Service Cloud.
• Hands-on expertise with Service Cloud Voice implementation.
• Strong programming skills in Apex, Lightning Web Components (LWC), SOQL/SOSL.
• Experience integrating Salesforce with AWS Lambda and other AWS services.
• Knowledge of CI/CD pipelines for Salesforce deployments (Gearset, Copado, Jenkins).
• Familiarity with REST/SOAP APIs for external integrations.

Preferred Qualifications:

• Salesforce Platform Developer I/II certification.
• Experience in banking/financial services domain.
• Exposure to Omni-Channel routing, CTI integrations, and voice analytics.
• Strong problem-solving and communication skills.

Job Title: Salesforce Developer with AWS
Location: Whippany, NJ (Onsite)
Duration: Contract

Job Summary
We are seeking an experienced Salesforce Developer with strong hands-on expertise in AWS cloud services and ServiceNow integrations. The ideal candidate will design, develop, and optimize Salesforce solutions while ensuring seamless connectivity across cloud and ITSM platforms. This role requires strong technical depth, excellent problem-solving skills, and the ability to collaborate with cross-functional teams.

Key Responsibilities

• Develop, customize, and maintain Salesforce applications using Apex, Lightning Web Components (LWC), Visualforce, and REST/SOAP APIs.
• Design and implement integrations between Salesforce, AWS services, and ServiceNow.
• Build scalable and secure API-driven solutions and middleware components.
• Configure and maintain Salesforce environments, including workflow rules, validation rules, process automation, and custom objects.
• Implement AWS Lambda functions, API Gateway, S3, SNS/SQS, and other cloud services to support Salesforce integrations.
• Work with ServiceNow teams to enable data exchange, workflow orchestration, and automated processes.

Required Qualifications

• Strong proficiency in Apex, LWC, SOQL/SOSL, Visualforce, and Salesforce APIs.
• Hands-on experience working with AWS (Lambda, API Gateway, S3, IAM, SNS/SQS).
• Experience integrating Salesforce with ServiceNow or other enterprise ITSM tools.

Title: Salesforce Lead Developer
Location: Pittsburgh, PA (Hybrid 3 days a week) /Dallas TX
Duration: Long Term
Visa: GC/USC/GC-EAD/H4-EAD/L2-EAD
Local candidates will be preferred

Job Description:
Our challenge
We are seeking an experienced Salesforce Lead Developer to lead the design, development, and implementation of innovative Salesforce solutions. The ideal candidate will possess deep technical expertise in Salesforce development, integrations, and customization, with the ability to collaborate effectively with cross-functional teams to meet business objectives.
The Role
Responsibilities:

• Minimum 12+ yrs of experience and 5-6 years of lead experience
• Design, develop, and maintain custom Salesforce solutions using Apex, Lightning components, Visualforce, and other Salesforce tools.
• Ensure scalable and efficient code development aligning with best practices.
• Develop and manage integrations between Salesforce and other enterprise systems via APIs, middleware, and third-party applications.
• Troubleshoot and resolve integration issues to ensure seamless data flow and system interoperability.
• Extend Salesforce functionality to meet specific business needs within Sales Cloud, including customization of Product and Pricing models.
• Create workflows, validation rules, flows, and custom objects to automate and optimize sales processes.
• Conduct thorough testing (unit, system, integration) to validate solutions.
• Manage deployment processes, including release management and post-deployment support, ensuring stable and reliable solutions.
• Prepare detailed technical documentation for developed solutions, configurations, and integrations.
• Maintain up-to-date records to facilitate ongoing support and enhancements.
• Partner with business analysts, project managers, and product owners to gather requirements and translate them into technical designs.
• Communicate complex technical information effectively to both technical and non-technical stakeholders.

Requirements:

• Must have 12+ years of experience in Salesforce development with Apex, Visualforce, Lightning Web Components, and declarative customization.
• Proven expertise in Salesforce development (Apex, Lightning Web Components, Visualforce).
• Strong understanding of Sales Cloud, Product Configuration, and Pricing models.
• Experience in designing and implementing integrations using APIs and middleware.
• Salesforce certifications such as Salesforce Certified Platform Developer, Architecture certifications, are highly desirable.
• Excellent troubleshooting and problem-solving skills.
• Strong communication skills, with the ability to document technical solutions clearly.
• Demonstrated ability to work collaboratively in a team environment and lead technical initiativ

Job Title: Salesforce Developer
Location: Columbus, OH
Duration: 6+ months
Local candidates only
About role:

We are looking for a Salesforce Developer to support application development and enhancements for Cisco engagements through Client. The candidate will work closely with business and technical teams to design, develop, and maintain Salesforce solutions. Key Responsibilities: Design, develop, and customize Salesforce applications Build and maintain Apex classes, triggers, and Lightning components (LWC/Aura) Work on integrations using REST/SOAP APIs Support deployments, bug fixes, and system enhancements Collaborate with functional teams to gather and implement requirements Required Skills: Strong experience in Salesforce Development Hands-on with Apex, Triggers, SOQL, Lightning (LWC/Aura) Experience with Salesforce integrations Good understanding of Salesforce data model and security Excellent communication and teamwork skills

Job Description:
As a DevOps Engineer (Salesforce Platforms), you will oversee the CI/CD pipeline and release management processes supporting enterprise Salesforce environments. This role requires strong collaboration across platform, DevOps, product, and technology teams to plan, execute, and optimize software releases. You will apply expertise in automation, cloud-based delivery pipelines, and Salesforce release governance to ensure secure, efficient, and scalable deployments.

Key Responsibilities:

• Manage application release schedules, ad hoc initiatives, and key infrastructure activities across multiple environments and Scrum teams.
• Support operational stability and protect sandbox and production environments while upholding availability and security standards.
• Automate Salesforce project releases and enhance deployment processes to increase delivery speed and consistency.
• Understand complex applications and coordinate cross team dependencies.
• Communicate deployment status clearly and concisely to all partners throughout the development lifecycle.
• Follow release governance practices and maintain logs, documentation, and process improvements.
• Utilize CI/CD tooling in cloud environments to support deployments and testing.
• Apply data masking techniques to ensure secure handling of sensitive Salesforce data.
• Participate in release triage activities, including flexible working hours as required.
• Collaborate with Developers, Release Managers, Product Owners, and leadership to ensure smooth release execution.
• Support the design and improvement of automation pipelines using scripting languages such as Python, Bash, or PowerShell.
• Use Salesforce CLI for managing scratch orgs, metadata operations, and automated deployments.
• Work within Agile delivery frameworks and contribute to ongoing process improvements.

Required Skills, Experiences, Education, and Competencies:

• 5+ years of experience working in enterprise software delivery environments.
• 5+ years managing release pipelines for complex and critical applications.
• Expert knowledge of CI/CD tools in cloud environments including GitHub, GitHub Actions; knowledge of Copado is a plus.
• Strong experience with branching strategies and code review processes.
• Experience documenting and improving CI/CD processes and best practices.
• Experience with data masking techniques in Salesforce environments.
• Knowledge of release strategy concepts including deployments, tagging, versioning, and automations.
• Experience with Python, Bash, or PowerShell scripting for automation.
• Proficiency using Salesforce CLI.
• Familiarity with Remedy, Jira, and Confluence.
• Ability to work flexible hours including evenings for release support.
• Strong ownership mentality with focus on stakeholder satisfaction and collaboration.
• Expert knowledge of Agile methodologies and DevOps best practices.
• Salesforce Administrator or Platform Developer certification preferred.

 
The hourly range for roles of this nature are $40.00 to $80.00/hr. Rates are heavily dependent on skills, experience, location, and industry.
 
cyberThink is an Equal Opportunity Employer.