Jobs at Kaiser Permanente

Job Summary: This position provides high level member assistance by scheduling various appointments requested, transferring calls appropriately, composing messages, and providing general information. Essential Responsibilities: • Upholds Kaiser Permanentes Policies and Procedures, Principles of Responsibilities and applicable state, federal and local laws. • Operates in a high volume, highly structured call center environment by responding to incoming calls. • Determines the type of appointment requested or needed, reviews scheduling mix of various physicians/providers, and them makes appointment utilizing appropriate guidelines. • Prioritizes member needs and offers alternatives to members when appropriate. • Utilizes superior customer service skills to provide service to members when diffusing difficult member encounters. • Uses tact and diplomacy in handling difficult interactions with members. • Determine if calls are urgent or emergent by listening to the member, following established guidelines, and then transferring the call to a Registered Nurse when appropriate. • Composes messages for physician/providers, Registered Nurses or other medical staff based on member requests. • Responds in a courteous and professional manner to general questions, using on-line databases to provide information to any member or other personnel calling the center. • Identifies ways to improve quality of service to members and recommends steps used to accomplish these changes. • Must perform all of the above duties while meeting established standard of performance for quality and productivity. • Performs clerical duties which may include assigning new members a primary care physician, processing self-referral requests, calling patients and booking appointment for specialty appointments, calling members to cancel and reschedule appointments. • Answer incoming calls. • Determine type of appointment needed, determine appointment availability and schedule appointments. • Prioritize members need and offer alternatives to member when appropriate. • Determine if calls are urgent or emergent and refer to RNs as appropriate following established guidelines. • Compose messages to providers or other medical staff based on member requests. • Utilize databases to give information to members and other callers as requested. • Refer members to eligibility department as appropriate. • Notify members of appointment/scheduling changes by telephone as directed. • Schedule, reschedule and/or verify appointments. • Answer member inquiries. • Contact appropriate department to obtain medical record numbers of new enrollees. • Assist in resolving problems related to duplicate medical record numbers. • Initiate change of physician requests. • Initiate change forms for corrected medical record numbers. • Verify and update member demographics. • Perform on-line inquiry functions. • Perform data retrieval of computerized data. • Record and maintain activity logs. • Clear paper jams and other routine maintenance of printers/copiers. • Recommend procedure changes. • Train and orient new or less experienced personnel. • Serve as resource persons to co-workers and assist in problem solving. • Perform other activities and duties as directed. • Initiate telephone calls to physicians or other medical office staff when indicated to assist members. • Assume other activities and responsibilities from time to time as directed.

Job Summary: To coordinate and monitor care of patients in the assigned clinical area. Essential Responsibilities: • Administers all oral and injecting medications in the assigned clinical area. Ensures narcotics and drug supplies are available in the assigned clinical area and assures the proper security of all narcotics and controlled substances according to KP standards and applicable regulatory laws. Initiates and monitors IV therapy to therapeutic and diagnostic procedures. • Provides ongoing assurance of functional emergency equipment and adequate emergency drug supplies. Responds to emergency situations throughout medical facility. Documents emergency situation to supervisor. • Coordinates, implements, and evaluates patient teaching plans related to surgery, wound care, diabetes mellitus, hypertension, anticoagulant therapy, therapeutic diet instruction, weight control, and other areas as designated. • Sets-up, performs, and/or assists with procedures as appropriate. Provides wound care according to the treatment plan orders from the provider team. • Coordinates recovery care of patients post sedation. Ensures safety measures are instituted for all compromised patients receiving care. • Triages walk-in patients as needed or assigned. • Manages the workflow of the delivery system such as assisting team members on identifying the best methods for care system. • Acts as a resource person to LPNs and Clinic Assistants. • Acts as patient advocate and resolves problem within HCT. Brings unresolved issues to Clinical Coordinators attention if unresolved within the team. • Partner with physician to assist with coordination of care through message management. Provide phone triage, care advice, schedule appointments as needed, assists with patient requests. • Performs other related duties as directed.

Job Summary: The RN participates as a member of the health care team in delivering quality health care to patients, which supports Kaiser Permanentes mission, vision and values. The RN provides a variety of nursing services in person and/or by phone utilizing the nursing process and leadership skills to address acute and chronic needs of Health Plan members and other patients of the Kaiser Permanente Health Care Program. They work under the general direction of the designated supervisor. Essential Responsibilities: • Professional Competencies: Demonstrates personal commitment to service and to socially relevant practice. Demonstrates behaviors that illustrate commitment to KP Promise (quality you can trust, caring with a personal touch, convenient and easy and affordable). Adheres to Quality of Service Standards and Behavioral Guidelines. • Professional Competencies: Demonstrates ethical and legal behavior in all professional activities. Acts as an advocate for individuals, groups and communities. Demonstrates accountability for own ethical behavior and for delegated actions. Demonstrates responsible and accountable behavior concerning own work schedule. Understands and supports Kaiser Permanente policies, legal considerations and professional ethics. Adheres to Health Insurance Portability and Accountability Act (HIPAA) and confidentiality policies. • Professional Competencies: Utilizes a critical thinking approach to problem solve and make decisions. Applies analytical reasoning, reflection and rational problem-solving skills, using verifiable information, and clinical judgment, in order to choose among alternative solutions to clinical problems. Fosters and uses innovative thinking to create alternative solutions. Demonstrates the ability to analyze, synthesize and utilize data to provide optimal nursing care. • Professional Competencies: Understands and provides competent care to a diverse population. Uses knowledge of cultural differences to provide nursing care that is sensitive to and consistent with cultural values, beliefs, and customs. Provides culturally sensitive teaching materials to individuals, families and groups. • Professional Competencies: Practices health care team building and leadership skills. Applies leadership skills to facilitate effective team functioning and operations of the module or department. Role models and facilitates change within the health care team to respond to health care and organizational needs. Directs, delegates and monitors quality of care delivered by the health care team and brings deviations to the attention of staff involved and Team Leader. Mentors new staff and assists with orientation and staff development needs. Collaborates with Team Leader and Manager in setting quality standards for nursing care and in the development of policies and procedures. Provides input to Team Leader and Manager about the job performance of other RNs, LPNs and unlicensed personnel in the health care team. Demonstrates commitment to customer service. • Professional Competencies: Participates in population-based care activities. Participates in out reach and in reach activities to meet clinical targets. Effectively identifies needs and provides prevention, early intervention and ongoing health education for panel population, individual patient and family. Assists individuals and groups to learn self-management skills that promote and protect health. Develops teaching plans for individuals and groups related to health promotion and disease prevention. • Professional Competencies: Demonstrates technological literacy in using computerized information systems. Accesses, evaluates and uses data and information from a wide range of resources. Demonstrates effective use of computer-based information and practice management systems for decision support, provision of care, continuous quality improvement and professional development. Provides input to the development of information systems that impact the provision of patient care. Facilitates the members use of health care technologies. • Professional Competencies: Participates in ongoing continuing education activities and shares knowledge with other health care team members. Demonstrates commitment to continuous learning that advances professional nursing practice. Demonstrates ability to identify own learning needs. Actively works to address personal and professional growth needs. Serves as resource and role model for other members of the health care team. • Clinical Competencies: Provides evidence-based, clinically competent nursing care in a culturally sensitive manner. Plans, implements, manages, coordinates and evaluates a plan of care across the care continuum. Facilitates member wellness and function and identifies needs for health care interventions. Utilizes appropriate assessment tools, processes, clinical pathways and guidelines to manage patient care. Integrates theory and research-based knowledge in the provision of direct and indirect nursing care. Performs and modifies therapeutic and preventive nursing measures and administers treatments and medications as authorized by law and determined by the State Board of Nursing. Performs skilled nursing tasks competently and demonstrates operational knowledge of procedures and equipment. Performs triage and telephone advice independently and within scope of the Oregon and/or Washington Nurse Practice Acts. Maintains a safe and therapeutic environment for staff, patients and family members. Participates in the research process. Documents the nursing care provided which demonstrates the application of the nursing process and complies with departmental and/or organizational standards. • Clinical Competencies: Applies effective oral and written communication skills in interacting with patients, families and members of the health care team. This includes effective negotiation and conflict management skills. • Organizational Competencies: Recognizes the impact of systems on health care delivery. Facilitates coordination of care across all settings with particular attention to transitional needs. Functions within interdisciplinary teams in a manner that promotes coordination, mutual respect and timely response to the patients health care needs. • Organizational Competencies: Acts as an advocate for individuals and groups with unmet health needs. • Organizational Competencies: Applies the knowledge and tools of continuous improvement in clinical practice and the delivery of health care.

Job Summary: The Clinical Informaticist is responsible for understanding clinical workflows, operational procedures and organizational policies to support the technical, cultural and process changes necessary for successful implementation and optimization of the electronic health record at Maui Health. This position provides frontline support for clinical staff for proper use and optimization of KPHC (Epic) and related ancillary systems. The Clinical Informaticist works closely with the subject matter experts in each area to facilitate educational and change management processes for implementation of changes. Essential Responsibilities: • Coordination/Collaboration. Collaborates with multidisciplinary team members to assess, redesign, and continually improve effectiveness and productivity of clinical systems. Builds effective networks of internal and external subject matter experts. Meets with stakeholders to review solutions and issues and to gain commitment on recommendations. Participates in multiple aspects of electronic medical record development and implementation. Participates in planning of go-live elbow support, testing activities, reporting, and clinical needs prioritization for the electronic medical record. Coordinate and collaborate on efforts with site specialists, trainers, and educators. Effectively interprets changes in key indicators for staff and directs staff for in applying information to changes at the unit level. • Communication. Anticipates and identifies complex clinical process and informatics issues, monitors and measures the risk factors. Audit/review high risk or problem prone workflows and documentation; identify, implement and evaluate the effectiveness of action plans for improvement, and communicate to regional and Maui Health leadership. Facilitates staff discussion and response to issues which impact clinical practice and care delivery. Interprets organizational goals and objectives impacting the electronic medical record, and related workflows. Responsible for monthly multidisciplinary communication regarding upcoming changes to the electronic medical record. • Change Management. Identifies barriers to change and manages ambiguity/complexity. Leads multidisciplinary groups toward solutions. Provides support and coaches stakeholders in effective process analysis and improvement techniques and using data to assess and improve unit performance. Prioritize and implement enhancements and version upgrades. Identify long term optimization strategies. • Leadership. Utilizes systems thinking and role modeling so that demonstrated expertise is available to colleagues, end users, and patients. Plays a key role in helping to establish and maintain professional clinical relationships within the hospital system and ensure credibility among stakeholders. Provides system thinking expertise in facilitating review of KPHC changes and downstream impacts. • Process Management. Is visibly involved in obtaining customer feedback, incorporating customer requests into service design, and advocating for technical solutions to clinical processes. Guides the creation of processes, within the system abilities to collect and share patient information, reduce redundancy, and standardize clinical practice and documentation. • Innovative Collaboration. Champions the incorporation of new technology into clinical practice. Supports innovation in clinical practice and care delivery systems by staying current with literature in healthcare informatics and care delivery. Disseminates and incorporates research findings into practice.

Job Summary: Supports practitioner and clinical team to accomplish proactive patient management as delegated by and under indirect supervision of clinic nursing supervisor, and with direction from charge nurse, staff nurse, or practitioner. Performs variety of technical, clerical, receptionist and patient care duties to assist practitioners and other members of health care team in providing high quality patient care through health care system. Prepares sterile and un-sterile fields and assists practitioner with minor procedures and occasional office-based surgical procedures. Essential Responsibilities: • Interacts with patients, families, customers, and other members of health care team in courteous and professional manner. Recognizes needs and concerns of members and employees while maintaining positive working relationships. • Obtains, identifies and records vital signs, prevention data, medications, chief complaints and other pertinent information. Demonstrates and applies critical thinking. Observes, records and reports pertinent patient symptoms, reactions, condition changes and information. Immediately identifies and reportsto practitioner all adverse observations, reactions, conditions or emergency situations. Uses data systems to identify and pend orders for prevention and screening services. Provides for physical and emotional comfort, and safety of patient. Accepts orders from practitioner for treatments and procedures conducted in unit within scope of work and competencies. Transcribes patient specific data into electronic system using practitioner generated ICD-9 and CPT codes for purposes of billing, coding, and clinical data reporting and analysis. • Anticipates providers needs during patient procedures. Adjusts to changes in procedures, assignments, or workload as directed by provider. • Serves as member of health care team. Performs efficiently and remains calm in emergency patient care/clinic situations. Follows established procedures and Informs appropriate persons. Prioritizes care based on acuity of patient. • Prepares room and instruments for use during exam or procedure. Assists practitioner with wide variety of patient care procedures and tests. Collects, labels and processes specimens as required by practitioner and in accordance with policies and procedures. • Reviews written instructions/educational materials with patient and family regarding preparation and/or follow-up for diagnostic tests, medical procedures, surgeries, and treatments as ordered by practitioner, nurse or nursing supervisor. • Coordinates efforts with nursing supervisor, staff and other departments to maintain standards of patient care. • Applies and removes dressings and pads as ordered by practitioner; applies as ordered by practitioner and under direct supervision practitioner, and after completion of training and competency requirements. • Applies and instructs patients in the use of pre-manufactured splints, braces and other orthotic devices using preprinted instructions. • Assists practitioner by setting up sterile and unsterile fields and assisting with routine, minor surgical procedures as delegated by nursing supervisor and/or practitioner, in accordance with established guidelines, policies and procedures, and upon completion of clinical competency requirements. • Respects patients rights to privacy, dignity and safety. Provides emotional support to patients as appropriate. • Documents patient care interactions and activities following clinic standards, including all findings, instructions and patient responses. • Maintains an understanding of insurances, and requirements for authorizations need for procedures and orders. Works hand and hand with clerical team to obain any authorizations required for orders. Works with outside depts and entities to schedule patients for procedures ordered by providers. • Ensures equipment is available and in clean, safe and operable condition. Follows appropriate procedures for reporting malfunctions, repairs or replacements within limits of authority. Identifies and reports equipment needing required maintenance or inspection. • Maintains and promotes clean, safe and well-equipped environment for patients, family members and staff. Follows departmental and organizational directives to isolate and process contaminated instruments and supplies. Cleans rooms, furniture, instruments and equipment according to established polices and procedures. • Reviews, compiles, documents and prepares paper or on-line clinical records for clinical encounters. Retrieves other clinical documentation and records as requested. Retrieves and/or delivers mail for practitioners and healthcare team members. Informs practitioner of diagnostic results to assure expeditious follow up. Notifies practitioner of patient cancellations, postponements, and failures to show. • Encourages open channel of communication with co-workers and supervisor. Relays pertinent information to staff members in own department or other departments. Assures information is accurate and complete. • Assists patients and/or family members with non-clinical complaints or inquiries, such as customer service, appointment scheduling, etc. Refers clinical related problems or issues requiring higher level intervention to clinic nursing supervisor or designated patient concerns resource personnel. • Receives telephone calls. Either takes message or Transfers calls from patients for clinical concerns to practitioner. Provides information to callers on service related questions. Arranges patient appointments based on guidelines specific to severity level and type of procedure. Answers and makes telephone calls regarding prescription refills. Relays normal diagnostic results according to patient specific instructions as ordered by practitioners. Relays messages between caller and practitioner or other member of health care team. Processes referrals as directed. • Works in harmony with other depts of the hospital on practitioners schedules as they intersect with other departments and services... Adjusts practitioner schedules to accommodate same day appointments, patient surgeries/procedures, and/or patients schedule. • Maintains familiarity with various schedules, clinic procedures, surgeries, coding techniques and preferences unique to individual practitioners. • Assists by gathering documents for practitioner notes and orders, and alerting about problems. Transcribes patient specific data into electronic system using practitioner generated ICD-9 and CPT codes for purposes of billing, coding and clinical data reporting and analysis. • Directs patient to business office for financial concerns. • Assures office, exam rooms and storage area is adequately stocked with supplies. • Represents, attends and participates regularly in staff meetings, interdepartmental committees, and other department meetings to address concerns and issues in department/clinic and for improvement of patient care. • Uses supplies conservatively to maintain inventory control and contain costs. Orders, inventories and maintains maintenance records/par levels of supplies. • Prioritizes and coordinates daily workflow and activities. • Participates in projects as requested. • Adheres to organizational, departmental and clinic specific standards, policies, procedures, processes, protocols or guidelines. Performs duties in accordance with departmental scope of service and medical assistant scope of work. • Demonstrates and applies knowledge, skills and competency in required clinical skills and use of clinical equipment. • Demonstrates knowledge, skills, and abilities necessary to provide care and/or service appropriate to age groups served. • Demonstrates sufficient knowledge, skills, and abilities in area of specialization.

Job Summary: You'll be assigned projects and tickets to work on. They will be on a 24/7 rotation on-call with the rest of the local team. Application will work with lab users, providers, project managers and leaders to accomplish tasks related to laboratory information system management. This applicant will lead projects and tickets from planning, design to completion. Management of Cerner, Epic Beaker, and various laboratory middleware. 24/7 technical support on rotation is required. In addition to the responsibilities listed below, this position leads the incident and problem management process by resolving complex issues (e.g., root cause analysis, coordinate prevention plan execution) and addressing escalations as appropriate. Essential Responsibilities: + Completes work assignments and supports business-specific projects by applying expertise in subject area; supporting the development of work plans to meet business priorities and deadlines; ensuring team follows all procedures and policies; coordinating and assigning resources to accomplish priorities and deadlines; collaborating cross-functionally to make effective business decisions; solving complex problems; escalating high priority issues or risks, as appropriate; and recognizing and capitalizing on improvement opportunities. + Practices self-development and promotes learning in others by proactively providing information, resources, advice, and expertise with coworkers and customers; building relationships with cross-functional stakeholders; influencing others through technical explanations and examples; adapting to competing demands and new responsibilities; listening and responding to, seeking, and addressing performance feedback; providing feedback to others and managers; creating and executing plans to capitalize on strengths and develop weaknesses; supporting team collaboration; and adapting to and learning from change, difficulties, and feedback. + Meets timelines to drive the delivery of appropriate, sustainable, and prompt solutions. + Assists technical and project team members to resolve system problems and application-specific issues. + Supports the stability, availability, and performance of enterprise systems (e.g., systems, applications, network, databases, storage, security) by performing complex systems analysis to identify problems, trends, and opportunities for improvement. + Provides first and second level support for enterprise systems and systems in one or more additional IT domains by diagnosing, troubleshooting, and resolving complex incidents to minimize system issues. + Escalates unresolved or critical issues, risks or problems to system engineers. + Supports communications with product users and suppliers to share information, identify opportunities, resolve problems, prioritize customer requirements, and maintain continuous improvement through customer feedback. + Plans and performs complex system configuration. + Participates in installs, upgrades, or decommissions of designated systems, products, and infrastructure. + Creates documentation of new and existing system configuration and procedural information, and ensures system configurations documentation is complete and accurate. + Plans the implementation of hardware and software changes into environments and one or more additional IT production environments by performing impact analyses of system changes. + Supports vendor support activities, as appropriate. + Participates in and influences change management processes. + Defines the maintenance, modification, and documentation of complex and advanced applications. + Supports the development of guidelines to prevent and/or resolve recurring problems. + Recommends and executes performance tuning and optimization activities. Minimum Qualifications: + Minimum three (3) years experience in application support. + Minimum one (1) year in an informal leadership role working with IT or operational teams. + Bachelors degree in Computer Science, Engineering, Social Science, Education, Business, Health Care or related field and Minimum six (6) years working in IT or operations. Additional equivalent work experience may be substituted for the degree requirement. Additional Requirements: Preferred Qualifications: + Three (3) years experience in the administration and custom configuration of large off-the-shelf applications or software packages. + Four (4) years system administration experience. + Cerner Millennium + Beaker AP. COMPANY: KAISER TITLE: Systems Administrator IV, Applications - Cerner Millennium, Beaker AP LOCATION: Rockville, Maryland REQNUMBER: 1406025 External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.

Job Summary: Ensures the safe and proper operation and maintenance of the power plant at Kaiser Permanente owned facilities. Provides an environment that is safe for our members and staff. This position also has compliance accountability and/or responsibility for Kaiser Permanentes policies and procedures, the Principles of Responsibility, accreditation standards (if applicable), and applicable Federal, State, and local laws and regulations, as well as proper use of Kaiser Permanente Personal Computer (PC) and applications. In addition to defined technical requirements, accountable for consistently demonstrating service behaviors and principles defined by the Kaiser Permanente Service Quality Credo, the KP Mission as well as specific departmental/organizational initiatives. Also accountable for consistently demonstrating the knowledge, skills, abilities, and behaviors necessary to provide superior and culturally sensitive service to each other, to our members, and to purchasers, contracted providers and vendors. Essential Responsibilities: • Works in a self-directed way with limited supervision. • Coordinates with Management on activities, schedules and work assignments of maintenance personal. • Makes decisions on facility equipment and systems when an emergency impacts the facility operations. • Single point of contact for facility management when the environment of the campus is adversely impacted due to environmental, systems and equipment failures. • Is responsible along with Management for ongoing compliance of facilities. • Monitors building systems operations to assure efficient operation. • Is responsible with Management to perform inspections, maintenance, and to assure repairs on building systems are performed correctly. • Insures the upkeep of building grounds. Reports to proper authority observations of any condition(s) that need attention around the exterior of the buildings, including parking lots and garages. • Performs all Environmental and Safety tasks in accordance with appropriate Occupational, Safety and Health and Environmental Regulations. • Operates facilities in accordance with local, state, and federal EHS regulations as well as best management practices and procedures. • Documents steps or measures taken in performing tasks in accordance to EHS Regulations. • Participates in the EHS assessment process and performing the necessary tasks or operations to achieve compliance with assessment recommendations. • Keeps logs, prepares reports on boilers, chillers, and HVAC equipment and performs necessary maintenance and services. • Responds to facility problems during working hours and while on-call. • Maintains close communications with the Facility Operations Manager. • When circumstances require management, may assign an E2 to troubleshoot building system problems and make repairs in other medical facilities within the MAS Region. • Advises Management in the review and development of maintenance policies and procedures throughout the Region and makes recommendation for any changes. • Monitors and maintains specialized clinical equipment that is installed as part of the building systems. For example, medical gas in a facilities. • Helping with WO review and completion of other Engineers in that zone. • Helping with MCM WO review meetings and updates. • Assigning WO to Engineers for execution (follow-up with Stephanie if WOs will automatically be assigned to Engineers). • Staying on top of WO status and notes (i.e., moving status from open, hold, waiting on parts, etc. and adding notes to the WOs for end user information). • Scheduling and coordinate annual and semi-annual inspections (i.e., elevators, generators, fire alarms, sprinklers, etc.). • Responding to emergencies throughout the zone and communicating status updates to Zone Manager. • Help Manager monitor the KPLearn and union training requirements. Assist other Engineers if they have questions or struggle in certain areas. • Help identify necessary Engineering training to increase knowledge and skill level with extensive and new technology being installed in our buildings. • Help coordinate or fill in building coverage when Engineers on PTO/sick. • Clockworks/HydroPoint and Energy saving opportunities lead and ownership (your Energy Champion). • Highlight technical troubleshooting as we interview. • Getting annual UST information and ready for DEQ/MDE submission. • Inventory support in Nuvolo to help CMMS Owner. • Performs other duties, within their field, as assigned by immediate supervisor.

Job Summary: You'll be assigned projects and tickets to work on. They will be on a 24/7 rotation on-call with the rest of the local team. Application will work with lab users, providers, project managers and leaders to accomplish tasks related to laboratory information system management. This applicant will lead projects and tickets from planning, design to completion. Management of Cerner, Epic Beaker, and various laboratory middleware. 24/7 technical support on rotation is required. In addition to the responsibilities listed below, this position leads the incident and problem management process by resolving complex issues (e.g., root cause analysis, coordinate prevention plan execution) and addressing escalations as appropriate. Essential Responsibilities: • Completes work assignments and supports business-specific projects by applying expertise in subject area; supporting the development of work plans to meet business priorities and deadlines; ensuring team follows all procedures and policies; coordinating and assigning resources to accomplish priorities and deadlines; collaborating cross-functionally to make effective business decisions; solving complex problems; escalating high priority issues or risks, as appropriate; and recognizing and capitalizing on improvement opportunities. • Practices self-development and promotes learning in others by proactively providing information, resources, advice, and expertise with coworkers and customers; building relationships with cross-functional stakeholders; influencing others through technical explanations and examples; adapting to competing demands and new responsibilities; listening and responding to, seeking, and addressing performance feedback; providing feedback to others and managers; creating and executing plans to capitalize on strengths and develop weaknesses; supporting team collaboration; and adapting to and learning from change, difficulties, and feedback. • Meets timelines to drive the delivery of appropriate, sustainable, and prompt solutions. • Assists technical and project team members to resolve system problems and application-specific issues. • Supports the stability, availability, and performance of enterprise systems (e.g., systems, applications, network, databases, storage, security) by performing complex systems analysis to identify problems, trends, and opportunities for improvement. • Provides first and second level support for enterprise systems and systems in one or more additional IT domains by diagnosing, troubleshooting, and resolving complex incidents to minimize system issues. • Escalates unresolved or critical issues, risks or problems to system engineers. • Supports communications with product users and suppliers to share information, identify opportunities, resolve problems, prioritize customer requirements, and maintain continuous improvement through customer feedback. • Plans and performs complex system configuration. • Participates in installs, upgrades, or decommissions of designated systems, products, and infrastructure. • Creates documentation of new and existing system configuration and procedural information, and ensures system configurations documentation is complete and accurate. • Plans the implementation of hardware and software changes into environments and one or more additional IT production environments by performing impact analyses of system changes. • Supports vendor support activities, as appropriate. • Participates in and influences change management processes. • Defines the maintenance, modification, and documentation of complex and advanced applications. • Supports the development of guidelines to prevent and/or resolve recurring problems. • Recommends and executes performance tuning and optimization activities.

Job Summary: You'll be assigned projects and tickets to work on. They will be on a 24/7 rotation on-call with the rest of the local team. Application will work with lab users, providers, project managers and leaders to accomplish tasks related to laboratory information system management. This applicant will lead projects and tickets from planning, design to completion. Management of Cerner, Epic Beaker, and various laboratory middleware. 24/7 technical support on rotation is required. In addition to the responsibilities listed below, this position leads the incident and problem management process by resolving complex issues (e.g., root cause analysis, coordinate prevention plan execution) and addressing escalations as appropriate. Essential Responsibilities: • Completes work assignments and supports business-specific projects by applying expertise in subject area; supporting the development of work plans to meet business priorities and deadlines; ensuring team follows all procedures and policies; coordinating and assigning resources to accomplish priorities and deadlines; collaborating cross-functionally to make effective business decisions; solving complex problems; escalating high priority issues or risks, as appropriate; and recognizing and capitalizing on improvement opportunities. • Practices self-development and promotes learning in others by proactively providing information, resources, advice, and expertise with coworkers and customers; building relationships with cross-functional stakeholders; influencing others through technical explanations and examples; adapting to competing demands and new responsibilities; listening and responding to, seeking, and addressing performance feedback; providing feedback to others and managers; creating and executing plans to capitalize on strengths and develop weaknesses; supporting team collaboration; and adapting to and learning from change, difficulties, and feedback. • Meets timelines to drive the delivery of appropriate, sustainable, and prompt solutions. • Assists technical and project team members to resolve system problems and application-specific issues. • Supports the stability, availability, and performance of enterprise systems (e.g., systems, applications, network, databases, storage, security) by performing complex systems analysis to identify problems, trends, and opportunities for improvement. • Provides first and second level support for enterprise systems and systems in one or more additional IT domains by diagnosing, troubleshooting, and resolving complex incidents to minimize system issues. • Escalates unresolved or critical issues, risks or problems to system engineers. • Supports communications with product users and suppliers to share information, identify opportunities, resolve problems, prioritize customer requirements, and maintain continuous improvement through customer feedback. • Plans and performs complex system configuration. • Participates in installs, upgrades, or decommissions of designated systems, products, and infrastructure. • Creates documentation of new and existing system configuration and procedural information, and ensures system configurations documentation is complete and accurate. • Plans the implementation of hardware and software changes into environments and one or more additional IT production environments by performing impact analyses of system changes. • Supports vendor support activities, as appropriate. • Participates in and influences change management processes. • Defines the maintenance, modification, and documentation of complex and advanced applications. • Supports the development of guidelines to prevent and/or resolve recurring problems. • Recommends and executes performance tuning and optimization activities.

Job Summary: Assists surgical team by preparing instruments and equipment needed for scheduled procedures. Assists surgeon during procedures. Essential Responsibilities: • Adheres to strict aseptic techniques. • Obtains and inspects surgical instrument needed for each procedure. • Sets up instruments for use during the surgical procedure. • Assures that all equipment and supplies are available for the surgical procedure. • Assists surgeon during procedures. • Assists with moving, positioning, and transporting patients. • Handles specimens in accordance with established operating room procedures. • Performs counts of instruments, sharps, and sponges with the circulating nurse in accordance with established operating room procedures. • Removes instruments from operating room and returns them to sterile processing. • Assists in cleaning surgical equipment and operating room for next case. • May oversee equipment and supply inventory for a service. • Ability to operate and troubleshoot complex technical equipment. • Performs other related duties as directed.

Job Summary: Responsible for Physical Therapy management of members under the direction and supervision of the Rehabilitation Manager. This position consistently supports compliance and the Principles of Responsibility (Kaiser Permanente's Code of Conduct) by maintaining the privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, and adhering to the applicable federal, state and local laws and regulations, accreditation and licensure requirements (if applicable), and Kaiser Permanente's policies and procedures. In addition, regional leaders are accountable for communication, implementation, enforcement, monitoring, and oversight of compliance policies and practices in their departments. In addition to defined technical requirements, accountable for consistently demonstrating service behaviors and principles defined by the Kaiser Permanente Service Quality Credo, the KP Mission as well as specific departmental/organizational initiatives. Also accountable for consistently demonstrating the knowledge, skills, abilities, and behaviors necessary to provide superior and culturally sensitive service to each other, to our members, and to purchasers, contracted providers and vendors. Essential Responsibilities: • Assumes all responsibilities as outlined in Physical Therapist II job description. • Provides direct member care through a variety of modalities, including in-person, telephonic, and/or video-based services. • Provides consultation and mentoring to the Physical Therapy staff in general practice and their specific area of specialization. • Provides education to physical therapists through formal and informal education in their specialty both locally and regionally. • Assists in the development and implementation of new clinical practice models for the delivery of care to members who require their expertise. • For their area of specialty, acts as a consultant to staff members for the management of members and is a resource for on-going, professional development of the staff in their specialty. • Assesses staff competencies, clinical judgment, education, and training needs in their specialty. • Provides direct member care, especially for members with complex problems related to their specialty. • Provides competent member care at a senior level as defined below. • Senior therapists provide leadership to the department, supervise PTAs, students, and support staff. • Provides a leadership role to enhance the effectiveness and efficiency of Physical Therapy services. • Provides clinical direction to staff in our role as senior staff. • Assumes responsibility for the management of high volume of members, including those with complex problems or special needs in their area of specialty. • Aids the Lead Therapist/ Rehabilitation Manager as needed and covers for Lead Therapist/Rehabilitation Manager when they are unavailable. • Provides coverage as needed in other facilities within the region if appropriate. • Performs other related duties as assigned.