Jobs at Kaiser Permanente

Job Summary: Inpatient Care Managers are Registered Nurses who independently assure patients are admitted to the correct level of care for accurate billing and reimbursement, provide quality, cost effective clinical coordination/care management in acute care and emergency care settings, manage patients with routine and complex transition planning needs by: independently assessing needs, developing and implementing plans of care for transitions across care settings. Inpatient Care Manager also serve as expert consultants and educators for physicians and other health care team members for discharge and transitional care, coordination of internal and community resources, and support the evaluation and improvement of systems of care to support the optimal utilization of health care resources, while maintaining quality of patient care. The Inpatient Care Manager assumes primary accountability for anticipating, assessing, developing, implementing, documenting, advising, and communicating a safe transition plan of care for patients with complex care needs. Essential Responsibilities: • Coordinates post-discharge patient care needs to assure the timely and effective discharge of routine and complex patients from the hospital setting. • Independently and proactively completes and documents patient assessments which are thorough, timely, age appropriate, and reflect psychosocial support systems, care needs, health plan benefits, level of care determinations for hospitalized patients. • Coordinates and communicates with patients, families, and the health care team to develop mutually agreeable plans of care that optimize the use of resources to support the particular needs of individual patients. • Facilitates resolution of issues which present barriers to safe transfers through the use of patient/team care conferences to assure the efficient transition to a lower level of care and to assure the patient/family receives the right care at the right time so that quality and utilization of resources are simultaneously enhanced. • Ensures systematic and ongoing contact with interdisciplinary staff and continuing care services to assure the safe transition of patients across care settings. • In collaboration with the interdisciplinary health care team, ensures regulatory and compliance standards are met. • Perform duties as requested.

Job Summary: Inpatient Care Managers are Registered Nurses who independently assure patients are admitted to the correct level of care for accurate billing and reimbursement, provide quality, cost effective clinical coordination/care management in acute care and emergency care settings, manage patients with routine and complex transition planning needs by: independently assessing needs, developing and implementing plans of care for transitions across care settings. Inpatient Care Manager also serve as expert consultants and educators for physicians and other health care team members for discharge and transitional care, coordination of internal and community resources, and support the evaluation and improvement of systems of care to support the optimal utilization of health care resources, while maintaining quality of patient care. The Inpatient Care Manager assumes primary accountability for anticipating, assessing, developing, implementing, documenting, advising, and communicating a safe transition plan of care for patients with complex care needs. Essential Responsibilities: • Coordinates post-discharge patient care needs to assure the timely and effective discharge of routine and complex patients from the hospital setting. • Independently and proactively completes and documents patient assessments which are thorough, timely, age appropriate, and reflect psychosocial support systems, care needs, health plan benefits, level of care determinations for hospitalized patients. • Coordinates and communicates with patients, families, and the health care team to develop mutually agreeable plans of care that optimize the use of resources to support the particular needs of individual patients. • Facilitates resolution of issues which present barriers to safe transfers through the use of patient/team care conferences to assure the efficient transition to a lower level of care and to assure the patient/family receives the right care at the right time so that quality and utilization of resources are simultaneously enhanced. • Ensures systematic and ongoing contact with interdisciplinary staff and continuing care services to assure the safe transition of patients across care settings. • In collaboration with the interdisciplinary health care team, ensures regulatory and compliance standards are met. • Perform duties as requested.

this position is packaging orders, must be able to stand/walk 8 hour shift, it's repetitive, must be able to lift 35lbs Days and hours are subject to change Job Summary: Pharmacy assistants provide support to the pharmacists and technicians by stocking, counting and other non-technical duties. May also dispense safe, effective medications to patients, prescription packaging and parcel management. Duties are performed under the direct supervision of a licensed pharmacist. Essential Responsibilities: • Performs functions that support the pharmacists and technicians in the daily workflow of the pharmacy including prepackaging and labeling medications; stocking shelves; counting and pouring medications from stock bottles that have been pulled by licensed or certified staff; filing prescriptions; inventory functions; releasing refill medications and OTC products to patients; processing requests for refills when no changes are needed; handling non-professional phone calls including refill requests from patients; calling prescribers to obtain refill authorization, and prescription packaging and parcel management. • Ensures patient safety by identifying opportunities to prevent unusual occurrences; consistently performing safety checks when dispensing medications; and taking appropriate steps to resolve and report unusual occurrences. • Demonstrates dedication to evidence-based medicine by staying current on clinical initiatives and priorities. • Supports and enhances Patient-centered Care efforts by facilitating patient-focused care through a collaborative team approach with patients, pharmacy staff, and other health care professionals.

** MEDICAL OFFICE SERVICES MANAGER I - PRIMARY CARE - TACOMA (STEELE ST. LOCATION) ** • PRIOR PRIMARY CARY EXPERIENCE AND LICENSED RN HIGHLY PREFERRED - SOLID LEADER/STRONG CUSTOMER SERVICE * THIS POSITION HAS RESPONSIBILITY FOR BOTH THE PRIMARY CARE DIVISION AND BUILDING ITSELF OVERALL, AT THIS LOCATION APPROX. 70% PRIMARY CARE VS. APPROX. 30% BUILDING RESPONSIBILITIES - APPROX. 24 DIRECT REPORTS - RNs, MAs, ADMIN Job Summary: In addition to the responsibilities listed below, this role is also responsible for leading and managing smaller care centers and a team of direct reports to oversee the logistical coordination, operational integration, and unique challenges associated with assigned medical offices; ensures efficient and effective delivery of healthcare services and compliance with regulatory standards; acting as the primary liaison between medical office teams and organizational leadership to align strategic goals; collaborates with member experience and access teams to support regional projects and initiatives for operational and patient care improvements; ensuring operational readiness by managing schedules, patient workflows, and facility management; addressing moderately complex operational challenges to maintain service excellence and patient satisfaction; ensuring continuity in patient experience by proactively identifying and resolving member challenges, addressing complaints, and facilitating communication with matrixed teams to ensure seamless care navigation; developing and implementing strategies to improve performance metrics related to patient access, quality, and financial targets; leading safety and emergency preparedness efforts, including compliance with workplace safety and emergency protocols; drives patient care-focused initiatives by monitoring and managing performance metrics related to access, quality, and financial targets, with a strong emphasis on Consistent Disease State Management (CDSM) and other key quality measures; implementing process improvement initiatives to optimize workflows, reduce waste, and enhance overall operational efficiency; and ensuring all members receiving care within the facility experience high-quality service and coordinated support. Collaborates with Nursing Clinical Practice to ensure assistants and staff provide the highest quality of care and are in compliance with the Nursing Practice Act, The Joint Commission, federal, state, and local requirements. Essential Responsibilities: • Provides developmental opportunities for others; builds collaborative, cross-functional relationships. Solicits and acts on performance feedback; works closely with employees to set goals and provide open feedback and coaching to drive performance improvement. Pursues professional growth; develops and provides training and development to talent for growth opportunities; supports execution of performance management guidelines and expectations. Leads, adapts, implements, and stays up to date with organizational change, challenges, feedback, best practices, processes, and industry trends. Fosters open dialogue amongst team members, engages, motivates, and promotes collaboration within and across teams. Delegates tasks and decisions as appropriate; provides appropriate support, guidance, and scope; encourages development and consideration of options in decision making. • Manages designated work unit or team by translating business plans into tactical action items; oversees the completion of work assignments and identifies opportunities for improvement; ensures all policies and procedures are followed. Aligns team efforts; builds accountability for and measuring progress in achieving results; determines and ensures processes and methodologies are implemented; resolves escalated issues as appropriate; sets standards and measures progress. Fosters the development of work plans to meet business priorities and deadlines; obtains and distributes resources. Removes obstacles that impact performance; identifies and addresses improvement opportunities; guides performance and develops contingency plans accordingly; influences teams to execute in alignment with operational objectives. • Manages ambulatory operations to support patient care by: driving implementation of action items and supporting compliance with timelines and financial commitments; using and providing feedback on standard reports and identifying needed ad hoc reporting to meet specific client needs related to workflow and performance targets; providing feedback as needed on data collection, reviewing data, and translating reports into short-term operational initiatives; managing human resources activities related to recruitment, creating and ensuring the use of standardized procedures and processes for employee management; designing survey and compliance readiness activities, including mock rounds and mitigating issues, to maintain compliance and regulatory standards and developing procedures for preparing audit documentation, information, and reports; and assisting in the development and management of their departments budget, expenditures, and payroll with input from a higher-level leader. • Ensures standardized care delivery by: developing strategic partnerships with physicians and subject matter experts and managing complex work streams and implementing strategic initiatives with significant program impact; using data and analysis to ensure strategic alignment while developing and implementing plans; proactively monitoring and managing daily operational activities involving patient care management; managing resources in clinical areas to ensure appropriate assignment and utilization; managing multidisciplinary ambulatory team(s); implementing emergency preparedness programs and ensuring the teams emergency preparedness and recovery plans are current and that staff are trained and know what is expected during and after an emergency; and leading project teams, initiatives and monitoring implementation and delivery on objectives. • Manages improvements to patient-centered operations and technology processes by: defining issues and overseeing the development of goals and priorities for strategic projects designed to remediate issues and improve quality, service, affordability, and/or operating efficiency; applying a structured approach for identifying root causes and implementing solutions to improve the performance of operations system processes; and ensuring performance metrics used to monitor the success of strategic improvement projects are tied to strategic department initiatives.

Job Summary: As the leader of the health care team, provides professional nursing care, utilizing the nursing process in accordance with established standards of care, policies, and procedures. Demonstrates performance consistent with the Medical Center Vision, Mission, and Strategic Plan of the organization. Remains flexible to changing systems; is expected to demonstrate quality and effectiveness in work habits and clinical practice; and treats co-workers, patients, families, and all members of the health care team with dignity and respect. Essential Responsibilities: The Registered Nurse demonstrates proficiency by exhibiting the following skills, competencies, and behaviors: Leadership: • Upholds Kaiser Permanentes Policies and Procedures, Principles of Responsibilities, and applicable state, federal and local laws. • Serves as a leader of the health care team; delegates tasks appropriately, and demonstrates appropriate accountability. • Understands own and team members scope of practice and escalates issues as appropriate. • Demonstrates professional, supportive behavior. • Champions new ideas. • Leads and directs others through the change process. • Utilizes communication strategies including chain of command and issue escalation, which result in intended outcomes. • Participates in problem identification and resolution. • Mentors, orients, and coaches others in unit specific operations and patient care activities • Shares responsibility and authority with subordinates and holds him/her accountable for performance. • Demonstrates ability to problem solve with other departments in order to assist member problem resolution. • Prioritizes, delegates, and supervises work assignments appropriately to ensure completion of patient care activities. • Complies with regulatory requirements, policies, procedures, and standards of practice. Nursing Process: • Develops and/or contributes to the individualized plan of care that reflects assessment, planning, implementing, and evaluating the outcomes of that plan. • Ensures plan shows multidisciplinary planning, consultation, and education. • Ensures plan is reflective of admission or outpatient database, on-going findings, age appropriate care, cultural specific needs, and appropriate acuity. • Ensures plan is discussed with patient, family/significant others, and completed in a timely manner. • Monitors the patients progress based on the plan. • Revises plan on ongoing basis based on patient condition and evaluation of progress. • Ensures care meets standards of practice. • Ensures effective development and completion of discharge plan including discharge barriers and patient/family education. Ensures that patient clearly understands discharge instructions. In outpatient, identify barriers and needs for patient/family education that will facilitate the outpatient medical management plan. • Ensures patient safety related but not limited to, medications and procedures utilizing the five rights; patient falls; decubitus prevention and prevention of nosocomial infections. • Ensures optimal pain control and patient comfort; identifies and discusses patient anxieties, fears or concerns regarding patient condition, treatment or discharge. • Ensures that patient understands medication purpose, side effects, and administration instructions in the hospital as well as at the time of discharge. Documentation: • Charting is accurate, legible, dated, and timed. • Documentation reflects nursing process and interventions and evaluations taken. • Utilizes computer systems effectively and efficiently for optimal patient care. Clinical Outcomes: • Discusses patient findings and progress toward outcomes with physicians and other members of the health care team. • Demonstrates competencies during the probationary period and ongoing completion by departmental competency validation. • Make comprehensive nursing decisions based on interpretation of data, assessments, and evaluations of patient outcomes. • Participates in departmental performance improvement activities, i.e., planning, measuring/monitoring, assessing, and improving. Workplace Safety: • Adherence to LMP Workplace Safety principles and practices. • Applies standard precautions; maintains a safe environment for self and others Patient Care Experience: • Practices customer service standards as defined by the Service Area, Medical Center, and specified department. • Promptly answers call lights, alarms, and patient requests. • Makes appropriate referrals and facilitates the customers ability to utilize resources. • Maintains and protects patient confidentiality • Ensures clean, orderly, and functional work environment. • Treats all families of patients with courtesy, respect, kindness and compassion. • Provides an optimal patient care experience by actively listening to the needs of patients and family members and taking responsibility for meeting those identified needs. • Gives patients information in a way they can understand and ensures comprehension. • Provides a patient care experience that exceeds members expectations. Team Commitment: • Viewed by others to be an effective team member who is flexible, cooperative, and willing to assist others. • Confronts difficult or conflict situations constructively and seeks appropriate assistance. • Takes accountability for own actions and accepts constructive criticism. • Acts as a resource, preceptor, and mentor to new employees, registry, students, and other team members. • Attends all mandatory meetings, in-services and staff meetings as required, actively participates in other departmental professional development. (Requirement may vary for per diem staff). • Participates with the assessment of current and future unit learning needs and development of an annual education plan. • Keeps self informed of activities on the unit and makes recommendations for change. • Adheres to Attendance Program. Reports to assigned area promptly, being present and available for report at beginning of assigned shift. • Supports a collaborative Labor-Management Partnership environment through unit based teams. Fiscal Responsibility • Organizes work to minimize the use of overtime. • Identifies and assists in systems improvement that needs simplification or correction. • Utilizes payroll and non-payroll resources to their maximum potential.

** MEDICAL OFFICE SERVICES MANAGER I - PRIMARY CARE - TACOMA (STEELE ST. LOCATION) ** • PRIOR PRIMARY CARY EXPERIENCE AND LICENSED RN HIGHLY PREFERRED - SOLID LEADER/STRONG CUSTOMER SERVICE * THIS POSITION HAS RESPONSIBILITY FOR BOTH THE PRIMARY CARE DIVISION AND BUILDING ITSELF OVERALL, AT THIS LOCATION APPROX. 70% PRIMARY CARE VS. APPROX. 30% BUILDING RESPONSIBILITIES - APPROX. 24 DIRECT REPORTS - RNs, MAs, ADMIN Job Summary: In addition to the responsibilities listed below, this role is also responsible for leading and managing smaller care centers and a team of direct reports to oversee the logistical coordination, operational integration, and unique challenges associated with assigned medical offices; ensures efficient and effective delivery of healthcare services and compliance with regulatory standards; acting as the primary liaison between medical office teams and organizational leadership to align strategic goals; collaborates with member experience and access teams to support regional projects and initiatives for operational and patient care improvements; ensuring operational readiness by managing schedules, patient workflows, and facility management; addressing moderately complex operational challenges to maintain service excellence and patient satisfaction; ensuring continuity in patient experience by proactively identifying and resolving member challenges, addressing complaints, and facilitating communication with matrixed teams to ensure seamless care navigation; developing and implementing strategies to improve performance metrics related to patient access, quality, and financial targets; leading safety and emergency preparedness efforts, including compliance with workplace safety and emergency protocols; drives patient care-focused initiatives by monitoring and managing performance metrics related to access, quality, and financial targets, with a strong emphasis on Consistent Disease State Management (CDSM) and other key quality measures; implementing process improvement initiatives to optimize workflows, reduce waste, and enhance overall operational efficiency; and ensuring all members receiving care within the facility experience high-quality service and coordinated support. Collaborates with Nursing Clinical Practice to ensure assistants and staff provide the highest quality of care and are in compliance with the Nursing Practice Act, The Joint Commission, federal, state, and local requirements. Essential Responsibilities: • Provides developmental opportunities for others; builds collaborative, cross-functional relationships. Solicits and acts on performance feedback; works closely with employees to set goals and provide open feedback and coaching to drive performance improvement. Pursues professional growth; develops and provides training and development to talent for growth opportunities; supports execution of performance management guidelines and expectations. Leads, adapts, implements, and stays up to date with organizational change, challenges, feedback, best practices, processes, and industry trends. Fosters open dialogue amongst team members, engages, motivates, and promotes collaboration within and across teams. Delegates tasks and decisions as appropriate; provides appropriate support, guidance, and scope; encourages development and consideration of options in decision making. • Manages designated work unit or team by translating business plans into tactical action items; oversees the completion of work assignments and identifies opportunities for improvement; ensures all policies and procedures are followed. Aligns team efforts; builds accountability for and measuring progress in achieving results; determines and ensures processes and methodologies are implemented; resolves escalated issues as appropriate; sets standards and measures progress. Fosters the development of work plans to meet business priorities and deadlines; obtains and distributes resources. Removes obstacles that impact performance; identifies and addresses improvement opportunities; guides performance and develops contingency plans accordingly; influences teams to execute in alignment with operational objectives. • Manages ambulatory operations to support patient care by: driving implementation of action items and supporting compliance with timelines and financial commitments; using and providing feedback on standard reports and identifying needed ad hoc reporting to meet specific client needs related to workflow and performance targets; providing feedback as needed on data collection, reviewing data, and translating reports into short-term operational initiatives; managing human resources activities related to recruitment, creating and ensuring the use of standardized procedures and processes for employee management; designing survey and compliance readiness activities, including mock rounds and mitigating issues, to maintain compliance and regulatory standards and developing procedures for preparing audit documentation, information, and reports; and assisting in the development and management of their departments budget, expenditures, and payroll with input from a higher-level leader. • Ensures standardized care delivery by: developing strategic partnerships with physicians and subject matter experts and managing complex work streams and implementing strategic initiatives with significant program impact; using data and analysis to ensure strategic alignment while developing and implementing plans; proactively monitoring and managing daily operational activities involving patient care management; managing resources in clinical areas to ensure appropriate assignment and utilization; managing multidisciplinary ambulatory team(s); implementing emergency preparedness programs and ensuring the teams emergency preparedness and recovery plans are current and that staff are trained and know what is expected during and after an emergency; and leading project teams, initiatives and monitoring implementation and delivery on objectives. • Manages improvements to patient-centered operations and technology processes by: defining issues and overseeing the development of goals and priorities for strategic projects designed to remediate issues and improve quality, service, affordability, and/or operating efficiency; applying a structured approach for identifying root causes and implementing solutions to improve the performance of operations system processes; and ensuring performance metrics used to monitor the success of strategic improvement projects are tied to strategic department initiatives.

Job Summary: As the leader of the health care team, provides professional nursing care, utilizing the nursing process in accordance with established standards of care, policies, and procedures. Demonstrates performance consistent with the Medical Center Vision, Mission, and Strategic Plan of the organization. Remains flexible to changing systems; is expected to demonstrate quality and effectiveness in work habits and clinical practice; and treats co-workers, patients, families, and all members of the health care team with dignity and respect. Essential Responsibilities: The Registered Nurse demonstrates proficiency by exhibiting the following skills, competencies, and behaviors: Leadership: • Upholds Kaiser Permanentes Policies and Procedures, Principles of Responsibilities, and applicable state, federal and local laws. • Serves as a leader of the health care team; delegates tasks appropriately, and demonstrates appropriate accountability. • Understands own and team members scope of practice and escalates issues as appropriate. • Demonstrates professional, supportive behavior. • Champions new ideas. • Leads and directs others through the change process. • Utilizes communication strategies including chain of command and issue escalation, which result in intended outcomes. • Participates in problem identification and resolution. • Mentors, orients, and coaches others in unit specific operations and patient care activities • Shares responsibility and authority with subordinates and holds him/her accountable for performance. • Demonstrates ability to problem solve with other departments in order to assist member problem resolution. • Prioritizes, delegates, and supervises work assignments appropriately to ensure completion of patient care activities. • Complies with regulatory requirements, policies, procedures, and standards of practice. Nursing Process: • Develops and/or contributes to the individualized plan of care that reflects assessment, planning, implementing, and evaluating the outcomes of that plan. • Ensures plan shows multidisciplinary planning, consultation, and education. • Ensures plan is reflective of admission or outpatient database, on-going findings, age appropriate care, cultural specific needs, and appropriate acuity. • Ensures plan is discussed with patient, family/significant others, and completed in a timely manner. • Monitors the patients progress based on the plan. • Revises plan on ongoing basis based on patient condition and evaluation of progress. • Ensures care meets standards of practice. • Ensures effective development and completion of discharge plan including discharge barriers and patient/family education. Ensures that patient clearly understands discharge instructions. In outpatient, identify barriers and needs for patient/family education that will facilitate the outpatient medical management plan. • Ensures patient safety related but not limited to, medications and procedures utilizing the five rights; patient falls; decubitus prevention and prevention of nosocomial infections. • Ensures optimal pain control and patient comfort; identifies and discusses patient anxieties, fears or concerns regarding patient condition, treatment or discharge. • Ensures that patient understands medication purpose, side effects, and administration instructions in the hospital as well as at the time of discharge. Documentation: • Charting is accurate, legible, dated, and timed. • Documentation reflects nursing process and interventions and evaluations taken. • Utilizes computer systems effectively and efficiently for optimal patient care. Clinical Outcomes: • Discusses patient findings and progress toward outcomes with physicians and other members of the health care team. • Demonstrates competencies during the probationary period and ongoing completion by departmental competency validation. • Make comprehensive nursing decisions based on interpretation of data, assessments, and evaluations of patient outcomes. • Participates in departmental performance improvement activities, i.e., planning, measuring/monitoring, assessing, and improving. Workplace Safety: • Adherence to LMP Workplace Safety principles and practices. • Applies standard precautions; maintains a safe environment for self and others Patient Care Experience: • Practices customer service standards as defined by the Service Area, Medical Center, and specified department. • Promptly answers call lights, alarms, and patient requests. • Makes appropriate referrals and facilitates the customers ability to utilize resources. • Maintains and protects patient confidentiality • Ensures clean, orderly, and functional work environment. • Treats all families of patients with courtesy, respect, kindness and compassion. • Provides an optimal patient care experience by actively listening to the needs of patients and family members and taking responsibility for meeting those identified needs. • Gives patients information in a way they can understand and ensures comprehension. • Provides a patient care experience that exceeds members expectations. Team Commitment: • Viewed by others to be an effective team member who is flexible, cooperative, and willing to assist others. • Confronts difficult or conflict situations constructively and seeks appropriate assistance. • Takes accountability for own actions and accepts constructive criticism. • Acts as a resource, preceptor, and mentor to new employees, registry, students, and other team members. • Attends all mandatory meetings, in-services and staff meetings as required, actively participates in other departmental professional development. (Requirement may vary for per diem staff). • Participates with the assessment of current and future unit learning needs and development of an annual education plan. • Keeps self informed of activities on the unit and makes recommendations for change. • Adheres to Attendance Program. Reports to assigned area promptly, being present and available for report at beginning of assigned shift. • Supports a collaborative Labor-Management Partnership environment through unit based teams. Fiscal Responsibility • Organizes work to minimize the use of overtime. • Identifies and assists in systems improvement that needs simplification or correction. • Utilizes payroll and non-payroll resources to their maximum potential.

this position is packaging orders, must be able to stand/walk 8 hour shift, it's repetitive, must be able to lift 35lbs Days and hours are subject to change Job Summary: Pharmacy assistants provide support to the pharmacists and technicians by stocking, counting and other non-technical duties. May also dispense safe, effective medications to patients, prescription packaging and parcel management. Duties are performed under the direct supervision of a licensed pharmacist. Essential Responsibilities: • Performs functions that support the pharmacists and technicians in the daily workflow of the pharmacy including prepackaging and labeling medications; stocking shelves; counting and pouring medications from stock bottles that have been pulled by licensed or certified staff; filing prescriptions; inventory functions; releasing refill medications and OTC products to patients; processing requests for refills when no changes are needed; handling non-professional phone calls including refill requests from patients; calling prescribers to obtain refill authorization, and prescription packaging and parcel management. • Ensures patient safety by identifying opportunities to prevent unusual occurrences; consistently performing safety checks when dispensing medications; and taking appropriate steps to resolve and report unusual occurrences. • Demonstrates dedication to evidence-based medicine by staying current on clinical initiatives and priorities. • Supports and enhances Patient-centered Care efforts by facilitating patient-focused care through a collaborative team approach with patients, pharmacy staff, and other health care professionals.

** SPECIALTY CARE CLINIC OPERATIONS MANAGER II - CAPITOL HILL AND BELLEVUE WA (50/50) ** Neurology, Nephrology, Spine, Endocrinology and HIV/PrEP - Approx. 35-40 Direct Reports • * Strong Background in Management With Experience in the Implementation of Strategic Initiatives ** Job Summary: Manages ambulatory operations to optimize patient care and support organizational goals. Drives implementation of action items, ensuring compliance with timelines and financial commitments. Develops and guides short- and long-term operational initiatives. Assumes accountability for human resource management, including orientation, education, disciplinary procedures, and training and development. Leads continuous survey readiness activities to maintain compliance with regulatory standards and prepares audit documentation. Leads in the development, monitoring, and control of departmental payroll, budget, and financial management. Ensures standardized care delivery by developing strategic partnerships with physicians, subject matter experts, and service area leaders. Leads the development and implementation of plans, policies, and process for data gathering and analysis while ensuring guideline and regulation alignment. Manages resources to ensure optimal assignment and utilization. Leads multidisciplinary clinical teams and assists in the design of emergency preparedness programs. Manages improvements in operations and technology processes, identifying and addressing root causes, and implementing solutions. Ensures performance metrics used to monitor success align with strategic organizational initiatives. Essential Responsibilities: • Creates and advocates for developmental opportunities for others; builds collaborative, cross-functional relationships. Solicits and acts on performance feedback; works with leaders and employees to set goals and provide open feedback and coaching to drive performance improvement. Pursues professional growth; hires, trains, and develops talent for growth opportunities; strategically evaluates talent for succession planning; sets performance management guidelines and expectations across teams / units. Oversees implementation, adapts, and stays up to date with organizational change, challenges, feedback, best practices, processes, and industry trends; shares best practices within and across teams. Fosters open dialogue amongst team members, engages, motivates, and promotes collaboration within and across teams; motivates teams to meet business objectives. Delegates tasks and decisions as appropriate; provides appropriate support, guidance and scope; encourages development and consideration of options in decision making; fosters access to stakeholders. • Manages designated units or teams by translating business plans into tactical action items; oversees the completion of work assignments and identifies opportunities for improvement; ensures all policies and procedures are followed; partners with key stakeholders and business leaders to ensure products and/or services meet requirements and expectations while aligning with departmental strategies. Aligns team efforts; builds accountability for and measuring progress in achieving results; assumes responsibility for decision making; fosters direct reports to resolve escalated issues as appropriate. Communicates goals and objectives; incorporates resources, costs, and forecasts into team and unit plans; ensures matrixed resources are fulfilling service or performance requirements across reporting lines. Removes obstacles that impact performance; identifies and addresses improvement opportunities; guides performance and develops contingency plans accordingly; influences teams and units to operate in alignment with operational and business objectives. • Manages ambulatory operations to support patient care by: providing additional oversight/span of control for, negotiating, and driving timelines for action item implementation and monitoring compliance to financial commitments; identifying, requesting, and implementing workflows and strategies to achieve performance targets and aligning with market strategies; developing and guiding short- and long-term operational initiatives and managing program, services, and/or systems; assuming accountability for human resource management related to performance measurement and employee management; leading continuous survey and compliance readiness activities, including mock rounds and mitigating issues, to maintain compliance and regulatory standards and developing procedures for preparing audit documentation, information, and reports; and contributing to the development, monitoring and control of departmental payroll and non-payroll budget and other aspects of financial management and cost control/reduction. • Ensures standardized care delivery by: developing strategic partnerships with physicians and subject matter experts and service area leaders and overseeing highly complex workstreams with large program impact; leading the development and implementation of plans, policies, and processes for data gathering, using relevant data gathered, and analysis while ensuring guideline and regulation alignment; aligning patient care management solutions across departments and/or service lines; monitoring and/or managing resources as needed in clinical areas to ensure appropriate assignment and utilization; leading multidisciplinary ambulatory team(s) and holding team(s) accountable for performance; assisting the design of emergency preparedness programs and ensuring the departments emergency preparedness and recovery plans are current and that managers and staff are trained and know what is expected during and after an emergency; and leading project teams, initiatives and monitoring implementation, equitable distribution of resources, and delivery on objectives. • Manages improvements to patient-centered operations and technology processes by: leading and implementing long-term strategic projects designed to remediate issues and improve quality, service, affordability, and/or operating efficiency; developing and managing a structured approach for identifying root causes and implementing solutions to improve the performance of operations system processes in response to barriers and/or issues; and ensuring performance metrics used to monitor the success of strategic improvement projects are tied to strategic organizational initiatives.

Job Summary: As the leader of the health care team, provides professional nursing care, utilizing the nursing process in accordance with established standards of care, policies, and procedures. Demonstrates performance consistent with the Medical Center Vision, Mission, and Strategic Plan of the organization. Remains flexible to changing systems; is expected to demonstrate quality and effectiveness in work habits and clinical practice; and treats co-workers, patients, families, and all members of the health care team with dignity and respect. Essential Responsibilities: The Registered Nurse demonstrates proficiency by exhibiting the following skills, competencies, and behaviors: Leadership: • Upholds Kaiser Permanentes Policies and Procedures, Principles of Responsibilities, and applicable state, federal and local laws. • Serves as a leader of the health care team; delegates tasks appropriately, and demonstrates appropriate accountability. • Understands own and team members scope of practice and escalates issues as appropriate. • Demonstrates professional, supportive behavior. • Champions new ideas. • Leads and directs others through the change process. • Utilizes communication strategies including chain of command and issue escalation, which result in intended outcomes. • Participates in problem identification and resolution. • Mentors, orients, and coaches others in unit specific operations and patient care activities • Shares responsibility and authority with subordinates and holds him/her accountable for performance. • Demonstrates ability to problem solve with other departments in order to assist member problem resolution. • Prioritizes, delegates, and supervises work assignments appropriately to ensure completion of patient care activities. • Complies with regulatory requirements, policies, procedures, and standards of practice. Nursing Process: • Develops and/or contributes to the individualized plan of care that reflects assessment, planning, implementing, and evaluating the outcomes of that plan. • Ensures plan shows multidisciplinary planning, consultation, and education. • Ensures plan is reflective of admission or outpatient database, on-going findings, age appropriate care, cultural specific needs, and appropriate acuity. • Ensures plan is discussed with patient, family/significant others, and completed in a timely manner. • Monitors the patients progress based on the plan. • Revises plan on ongoing basis based on patient condition and evaluation of progress. • Ensures care meets standards of practice. • Ensures effective development and completion of discharge plan including discharge barriers and patient/family education. Ensures that patient clearly understands discharge instructions. In outpatient, identify barriers and needs for patient/family education that will facilitate the outpatient medical management plan. • Ensures patient safety related but not limited to, medications and procedures utilizing the five rights; patient falls; decubitus prevention and prevention of nosocomial infections. • Ensures optimal pain control and patient comfort; identifies and discusses patient anxieties, fears or concerns regarding patient condition, treatment or discharge. • Ensures that patient understands medication purpose, side effects, and administration instructions in the hospital as well as at the time of discharge. Documentation: • Charting is accurate, legible, dated, and timed. • Documentation reflects nursing process and interventions and evaluations taken. • Utilizes computer systems effectively and efficiently for optimal patient care. Clinical Outcomes: • Discusses patient findings and progress toward outcomes with physicians and other members of the health care team. • Demonstrates competencies during the probationary period and ongoing completion by departmental competency validation. • Make comprehensive nursing decisions based on interpretation of data, assessments, and evaluations of patient outcomes. • Participates in departmental performance improvement activities, i.e., planning, measuring/monitoring, assessing, and improving. Workplace Safety: • Adherence to LMP Workplace Safety principles and practices. • Applies standard precautions; maintains a safe environment for self and others Patient Care Experience: • Practices customer service standards as defined by the Service Area, Medical Center, and specified department. • Promptly answers call lights, alarms, and patient requests. • Makes appropriate referrals and facilitates the customers ability to utilize resources. • Maintains and protects patient confidentiality • Ensures clean, orderly, and functional work environment. • Treats all families of patients with courtesy, respect, kindness and compassion. • Provides an optimal patient care experience by actively listening to the needs of patients and family members and taking responsibility for meeting those identified needs. • Gives patients information in a way they can understand and ensures comprehension. • Provides a patient care experience that exceeds members expectations. Team Commitment: • Viewed by others to be an effective team member who is flexible, cooperative, and willing to assist others. • Confronts difficult or conflict situations constructively and seeks appropriate assistance. • Takes accountability for own actions and accepts constructive criticism. • Acts as a resource, preceptor, and mentor to new employees, registry, students, and other team members. • Attends all mandatory meetings, in-services and staff meetings as required, actively participates in other departmental professional development. (Requirement may vary for per diem staff). • Participates with the assessment of current and future unit learning needs and development of an annual education plan. • Keeps self informed of activities on the unit and makes recommendations for change. • Adheres to Attendance Program. Reports to assigned area promptly, being present and available for report at beginning of assigned shift. • Supports a collaborative Labor-Management Partnership environment through unit based teams. Fiscal Responsibility • Organizes work to minimize the use of overtime. • Identifies and assists in systems improvement that needs simplification or correction. • Utilizes payroll and non-payroll resources to their maximum potential.

Job Summary: Provides remote consultative and supportive nursing care to Intensive Care Units (ICU) to multiple medical centers utilizing in room camera and EPIC technology from a remote, centralized hub. Collaborates with ICU doctors and nurses provide timely intervention for critically ill patients to achieve optimal patient outcomes. Essential Responsibilities: • Performs video monitoring and assessment of ICU patient data. Performs safety rounding of ICU patient rooms. Collaborates with the ICU doctor located in the remote hub to ensure timely consultation and intervention on ICU patients requiring immediate intervention. • Responds to request by ICU RNs for nursing care consultation on ICU patients. Works remotely with bedside nurses in providing real time, clinical decision support for ICU patients with conditions requiring immediate attention such as physiologic changes resulting from actions or inactions of the care team during evening and night shifts. • Collaborates in continuous performance improvement activities with remote interprofessional teams ito achieve optimal patient and family outcomes. Leverages technology in gathering and evaluating quality metrics as a means to measure and report on patients data. Reviews critical care quality metrics.