Jobs at Home Depot

Position Purpose: The DC Area Supervisor leads an hourly team and influences the entire distribution team to do the fast-paced work required to run the distribution center as efficiently, safely and productively as possible. This role will handle management responsibilities for the team members under his/her supervision. This role is responsible for ensuring prompt, efficient and accurate handling of merchandise as well as developing and implementing team goals. This role is responsible for hiring, evaluation, development, discipline, and termination of hourly associates. This role has management responsibilities for 20 to 30 hourly associates. Key Responsibilities: • 45% Managing Process: Ensures all operations procedures are followed effectively, and identifies and recommends needed changes to Operations Manager and/or Assistant General Manager on the standardized processes for the functional area. Evaluates and analyzes current work methods and recommends ways to eliminate inefficiences. • 25% Coaching and Developing Associates: Guides associates in daily operations, and monitors to ensure a high degree of productivity, safety, service and quality. Responsible for the training, coaching and feedback of hourly associates, and performs regular evaluations of associates through factual data and subjective observations. Uses discretion to provide coaching and counseling to associates regarding job performance, methods of performing job tasks. Resolves associate relations issues that arise in assigned functional area. Responsible for hiring, compensation, discipline and terminations of hourly associates in assigned department. Investigates operational errors to determine the cause and recommends corrective action where needed. • 15% Drives Results: Maintains inventory accuracy and control; reviews reports identifies area of improvement for key metrics inclouding productivity, accuracy, quality and expenses. • 15% Business Planning: Coordinats and monitors operations with the functional area to ensure performance production rates are consistent with business plan and pattern, reducing irregularities and damages. Reviews reports and business metrics to analyze and plan staffing needs for optimimum department operations. • Additional Responsibilities: Other duties as assisgned by Operations Manager, Assistant General Manager or General Manager. Direct Manager/Direct Reports: • This position typically reports to the Operations Manager. • This position is accountable for the direct supervision of the work activities of others. Planning, monitoring and reviewing work of subordinates is required. This may include direct supervision of a shift or the coordination of multiple work groups. Makes recommendations concerning selection, termination, performance appraisal and professional development. Travel Requirements: • Typically requires overnight travel less than 10% of the time. Physical Requirements: • Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, lifting material or equipment, some of which may be heavy or awkward. Working Conditions: • Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. Minimum Qualifications: • Must be eighteen years of age or older. • Must be legally permitted to work in the United States. • Flexibility to work various shifts • Ability to relocate Preferred Qualifications: • Bachelor's degree; • Computer skills in software including Microsoft Office; • Experience with Warehouse Management Systems; • 3+ years supervisory experience in a related field; Minimum Education: • The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED. Preferred Education: • No additional education Minimum Years of Work Experience: • 2 Preferred Years of Work Experience: • No additional years of experience Minimum Leadership Experience: • None Preferred Leadership Experience: • None Certifications: • None Competencies: • People Management: Assesses skills and manages the work and productivity of others while coaching and developing talent. • Financial Acumen: Utilizes fundamental concepts of finance to assist with managing budgets, forecast labor, and provides information to account for the financial impact of decision making. • Creative Thinking: Demonstrates originality and imagination in thinking while developing a solution to a problem. • Business Communication: Writes, speaks, and presents clearly and succintly across a variety of communication settings and adjusts communication style to the audience. • Conflict Management: Views conflict as an opportunity to find common ground and gain cooperation from all parties. Reads situations quickly, actively listens, and settles disagreements and disputes equitably. • Operations Systems: Understands and uses systems and tools used for day to day operation of a facility. Navigates the various DC operations systems in order to retrieve data accurately and effectively.

**Position Purpose:** A Home Services Sales Consultant is responsible for selling the Company's exterior and interior products and services to customers. The Sales Consultant's primary responsibility is outside sales visits to customer homes and trade shows. Although sales efforts and incidental activities may take place at a customer's home or through virtual channels, a Sales Consultant will spend the majority of their working time traveling and away from a dedicated office environment. Sales Consultants will travel to customers' homes to make sales calls, assess customer needs, make individually-tailored product recommendations, develop and negotiate customized price quotes, present warranty information and financial options that meet the customer's needs, and maintain/drive profitability. The Sales Consultant will also complete required sales contracts and paperwork, and take measurements using industry-standard methods to ensure orders meet required installation specifications. The Sales Consultant is responsible for proactively soliciting and acquiring new customers inside assigned THD stores and during industry events (such as Home Shows). To drive sales and increase the pipeline of potential customers, a Sales Consultant will travel to their assigned stores, maintain local relationships, educate store associates on HDIS offerings, and bring awareness to HDIS programs. **Key Responsibilities:** + 100% - Customer Service -Travel and engage in outside sales activities, primarily in customers' homes. Conduct professional and compelling sales presentations. Adapt quickly to changing customer needs and effectively advocate HDIS solutions. Conduct incidental activities necessary to complete sales (e.g., assessing customer needs, develop price quotes, measure product specifications, etc.) Present warranty and available financing options to customers. Prepare for appointments, commute to/from appointments and process sales-related paperwork. Prospecting for new customers both inside and outside of assigned THD store and participate in scheduled industry events. Proactively seek out new referrals and develop and maintain relationships with store management and associates. Attend sales and store team meetings to continually improve sales techniques and learn about HDIS product offerings. **Direct Manager/Direct Reports:** + This Position typically reports to the Sales Manager + This position has no Direct Reports **Travel Requirements:** + Typically requires overnight travel 5% of the time. **Physical Requirements:** + Must continuously stand or walk or regularly requires lifting/handling/carrying material or equipment of moderate weight (8-20 pounds). **Working Conditions:** + Usually in a comfortable environment but with regular exposure to factors causing moderate physical discomfort from such things as dust, fumes or odors. **Minimum Qualifications:** + Must be 18 years of age or older + Must be legally permitted to work in the United States **Preferred Qualifications:** + Prior in-home or virtual sales experience + Prior home improvement industry experience + Prior experience with successful lead generation + Computer and application skills and use of varied technology (email, iPad, apps, etc.) **Minimum Education:** + The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED. **Preferred Education:** + Minimal or no education requirements **Minimum Years of Work Experience:** + 1 + years of previous related work experience **Preferred Years of Work Experience:** + 1 + years of previous related work experience **Minimum Leadership Experience:** + No previous leadership experience **Preferred Leadership Experience:** + No previous leadership experience **Certifications:** + None **Competencies:** + Action Oriented + Communicates Effectively + Customer Focus + Drives Results We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. - $40,000.00 - $100,000.00

**Position Purpose:** The Measure Technician (In-Home Advisor) works independently in a traveling field role in support of The Home Depot's Field Services Organization. The Measure Technician's role is to provide quality professional customer service that consistently meets or exceeds Company standards of excellence and customer expectations. This position is responsible for performing in-home measure appointments, including creating, maintaining, and improving customer relationships while interacting with customers daily. This position supports sales, product inquiry, taking in-home measurements, and coordinating installations within the Measurement Services center Field Services Organization. This position is responsible for providing a positive customer experience, through accurate measurements, calculations, quote review and presentation. This associate primarily travels to appointments and conducts work within a pre-defined geographical area, but also may provide services support to company locations. All actions are completed with company issued devices. This position focuses on achieving various services goals, including customer service, measure accuracy and timeliness, and sales productivity. The Measure Technician reports directly to the Assistant Market Manager. **Key Responsibilities:** + 60% Appointment Measures - Complete daily routes for pre-assigned measure appointments as efficiently and accurately as possible. + 4% Collaboration - Cooperate with Associates, Supervisors, and Managers to complete all other work activities as assigned. + 1% Compliance - Follow all policies, procedures, and adhere to work schedule. + 35% Customer Service - Ask customers open ended questions and listen to responses about their projects and product needs. Describe features and benefits of merchandise as well as steps involved in completing projects. Demonstrate product and services knowledge in answering customer questions. Identify opportunities to engage customers in other services programs. **Direct Manager/Direct Reports:** + This Position typically reports to the Assistant Market Manager + This Position has up to 0 Direct Reports **Travel Requirements:** + Travel between locations required. **Physical Requirements:** + Must continuously stand or walk or regularly requires lifting/handling/carrying material or equipment of moderate weight (8-20 pounds). **Working Conditions:** + Located in a comfortable indoor area. Conditions could produce mild discomfort on occasion. **Minimum Qualifications:** + Must be 18 years of age or older + Must be legally permitted to work in the United States + Reliable Transportation **Preferred Qualifications:** + None **Minimum Education:** + The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED **Preferred Education:** + The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED **Minimum Years of Work Experience:** + 1+ years of previous related work experience **Preferred Years of Work Experience:** + 1 + years of previous related work experience **Minimum Leadership Experience:** + No previous leadership experience **Preferred Leadership Experience:** + No previous leadership experience **Certifications:** + None **Competencies:** + Action Oriented + Collaborates + Communicates Effectively + Customer Focus We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. - $20.00 - $22.00

**Position Purpose:** Night Operations Assistant Store Manager in Training (NOASM-IT) will gain hands-on experience in the key responsibilities and functions of a Night Operations Assistant Store Manager at The Home Depot. The OAM - IT will undergo a comprehensive training program that includes hands-on experience, mentorship, and leadership development. During their training, NOASMs in Training will become familiar with Manager on Duty duties and will focus on overseeing overnight freight operations to ensure the successful execution of core freight handling programs. They will frequently collaborate with Night Replenishment Managers (NRMs) to manage the unload, pack out, and pack down NOASM's in Training will collaborate with the Store Manager, Assistant Store Managers (ASMs), and field teams and learn to develop and implement strategies that boost sales and profitability, creating actionable game plans for departmental success, and ensuring smooth department operations. NOASM - ITs are expected to lead by example. Additionally, they have a responsibility to uphold, maintain, and support all lawful company policies and positions. During the NOASM-IT training period, which will be up to 6 weeks, you will be learning to execute OASM key responsibilities. **Key Responsibilities:** + 10% - Customer Experience - Supervising Associates in the selling effort and lead GET culture and set the example. Drive customer service and associate engagement through the store; ensure Customer concerns are solved effectively and take necessary actions to resolve situations promptly + 15% - Operations Management - Perform Opening, Closing MOD and other whole store focus responsibilities. Adhere to all Company policies and procedures and hold associates accountable for following all Company policies and procedures. Command of store standard operating procedures (SOP's), especially those involving Safety compliance and learn tactics to maintain process accuracy and take steps to mitigate shrink + 15% - Safety - Ensure self and associates follow all safety and hazmat procedures and Safety Matters guidelines at all times + 10% - Sales and Productivity - Work with key partners to plan merchandise placement, signing and support stock integrity through inventory management. ASMs in Training will learn how to maintain and operate all store equipment and systems as well as how to manage daily financial operations. + 50% - Training and Preparing for Assistant Manager Position - Participate in a structured training program covering all aspects of retail store management, including operations, customer service, sales & profitability, and company policies and procedures. Learn and demonstrate tactics to support key accountability: staffing and scheduling, identifying and resolving stock deficiencies, supervisor associates in selling behaviors, resolving customer issues and concerns, and supporting service needs for both installed sales/special orders and product sales. Learn and demonstrate the performance management process, to include review of associate performance and how to execute the associate disciplinary process when necessary. Complete all assigned training modules and assessments. **Direct Manager/Direct Reports:** + This Position typically reports to the Store Manager + This Position has 0 Direct Reports **Travel Requirements:** + Typically requires overnight travel less than 5% of the time. **Physical Requirements:** + Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, and lifting material or equipment, some of which may be heavy or awkward. **Working Conditions:** + Located in a comfortable indoor area. Conditions could produce mild discomfort on occasion. **Minimum Qualifications:** + Must be 18 years of age or older + Must be legally permitted to work in the United States **Preferred Qualifications:** + Demonstrated ability to collaborate and work effectively with cross-functional teams **Minimum Education:** + The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED. **Preferred Education:** + The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job. **Minimum Years of Work Experience:** + 3 **Preferred Years of Work Experience:** + 3 **Minimum Leadership Experience:** + 3 **Preferred Leadership Experience:** + 3 **Certifications:** + None **Competencies:** + Action Oriented + Collaborates + Customer Focus + Develops Talent + Drives Results + Resourcefulness We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. - $68,600.00 - $78,000.00

**Position Purpose:** Operations Assistant Store Manager in Training (OASM-IT) will gain hands-on experience in the key responsibilities and functions of a Operations Assistant Store Manager at The Home Depot. The OAM - IT will undergo a comprehensive training program that includes hands-on experience, mentorship, and leadership development. Throughout their training, OAMs in Training will become familiar with Manager on Duty duties and learn to manage various aspects of the store, including associates, sales, customer service, safety standards, product availability, store presentation, and overall profitability. They will learn to oversee the smooth operation of several key areas, including the Customer Service Desk, Receiving, Tool Rental, Order Fulfillment, Lot Loaders, and the Back Office. OASMs in Training will collaborate with the Store Manager, Assistant Store Managers (ASMs), and operational field teams and learn to develop and implement strategies that boost sales and profitability, creating actionable game plans for departmental success, and ensuring smooth department operations. OASM - ITs are expected to lead by example. Additionally, they have a responsibility to uphold, maintain, and support all lawful company policies and positions. During the OASM-IT training period, which will be up to 6 weeks, you will be learning to execute OASM key responsibilities. **Key Responsibilities:** + 50% Training and Preparing for Assistant Manager Position - Participate in a structured training program covering all aspects of retail store management, including operations, customer service, sales & profitability, and company policies and procedures. Learn and demonstrate tactics to support key accountability: staffing and scheduling, identifying and resolving stock deficiencies, supervisor associates in selling behaviors, resolving customer issues and concerns, and supporting service needs for both installed sales/special orders and product sales. Learn and demonstrate the performance management process, to include review of associate performance and how to execute the associate disciplinary process when necessary. Complete all assigned training modules and assessments. + 15% Customer Experience - Supervising Associates in the selling effort and lead GET culture and set the example. Drive customer service and associate engagement through the store; ensure Customer concerns are solved effectively and take necessary actions to resolve situations promptly + 15% Sales and Productivity - Work with key partners to plan merchandise placement, signing and support stock integrity through inventory management. ASMs in Training will learn how to maintain and operate all store equipment and systems as well as how to manage daily financial operations. + 10% Operations Management - Perform Opening, Closing MOD and other whole store focus responsibilities. Adhere to all Company policies and procedures and hold associates accountable for following all Company policies and procedures. Command of store standard operating procedures (SOP's), especially those involving Safety compliance and learn tactics to maintain process accuracy and take steps to mitigate shrink. + 10% Safety - Ensure self and associates follow all safety and hazmat procedures and Safety Matters guidelines at all times. **Direct Manager/Direct Reports:** + This position reports to Store Manager + This position has 0 direct reports. **Travel Requirements:** + Typically requires overnight travel less than 5% of the time. **Physical Requirements:** + Must continuously stand or walk or regularly requires lifting/handling/carrying material or equipment of moderate weight (8-20 pounds). **Working Conditions:** + Located in a comfortable indoor area. Conditions could produce mild discomfort on occasion. **Minimum Qualifications:** + Must be eighteen years of age or older. + Must be legally permitted to work in the United States. **Preferred Qualifications:** + Demonstrated ability to collaborate and work effectively with cross-functional teams **Minimum Education:** + The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED. **Preferred Education:** + The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job. **Minimum Years of Work Experience:** + 3 **Preferred Years of Work Experience:** + 3 **Minimum Leadership Experience:** + 2 + years of leadership experience **Preferred Leadership Experience:** + 3 + years of leadership experience **Certifications:** + None **Competencies:** + Action Oriented + Collaborates + Communicates Effectively + Customer Focus + Resourceful We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. - $68,600.00 - $78,000.00

**Position Purpose:** The Measure Technician (In-Home Advisor) works independently in a traveling field role in support of The Home Depot's Field Services Organization. The Measure Technician's role is to provide quality professional customer service that consistently meets or exceeds Company standards of excellence and customer expectations. This position is responsible for performing in-home measure appointments, including creating, maintaining, and improving customer relationships while interacting with customers daily. This position supports sales, product inquiry, taking in-home measurements, and coordinating installations within the Measurement Services center Field Services Organization. This position is responsible for providing a positive customer experience, through accurate measurements, calculations, quote review and presentation. This associate primarily travels to appointments and conducts work within a pre-defined geographical area, but also may provide services support to company locations. All actions are completed with company issued devices. This position focuses on achieving various services goals, including customer service, measure accuracy and timeliness, and sales productivity. The Measure Technician reports directly to the Assistant Market Manager. **Key Responsibilities:** + 60% Appointment Measures - Complete daily routes for pre-assigned measure appointments as efficiently and accurately as possible. + 4% Collaboration - Cooperate with Associates, Supervisors, and Managers to complete all other work activities as assigned. + 1% Compliance - Follow all policies, procedures, and adhere to work schedule. + 35% Customer Service - Ask customers open ended questions and listen to responses about their projects and product needs. Describe features and benefits of merchandise as well as steps involved in completing projects. Demonstrate product and services knowledge in answering customer questions. Identify opportunities to engage customers in other services programs. **Direct Manager/Direct Reports:** + This Position typically reports to the Assistant Market Manager + This Position has up to 0 Direct Reports **Travel Requirements:** + Travel between locations required. **Physical Requirements:** + Must continuously stand or walk or regularly requires lifting/handling/carrying material or equipment of moderate weight (8-20 pounds). **Working Conditions:** + Located in a comfortable indoor area. Conditions could produce mild discomfort on occasion. **Minimum Qualifications:** + Must be 18 years of age or older + Must be legally permitted to work in the United States + Reliable Transportation **Preferred Qualifications:** + None **Minimum Education:** + The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED **Preferred Education:** + The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED **Minimum Years of Work Experience:** + 1+ years of previous related work experience **Preferred Years of Work Experience:** + 1 + years of previous related work experience **Minimum Leadership Experience:** + No previous leadership experience **Preferred Leadership Experience:** + No previous leadership experience **Certifications:** + None **Competencies:** + Action Oriented + Collaborates + Communicates Effectively + Customer Focus We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. - $22.00 - $24.00

**Position Purpose:** The Measure Technician (In-Home Advisor) works independently in a traveling field role in support of The Home Depot's Field Services Organization. The Measure Technician's role is to provide quality professional customer service that consistently meets or exceeds Company standards of excellence and customer expectations. This position is responsible for performing in-home measure appointments, including creating, maintaining, and improving customer relationships while interacting with customers daily. This position supports sales, product inquiry, taking in-home measurements, and coordinating installations within the Measurement Services center Field Services Organization. This position is responsible for providing a positive customer experience, through accurate measurements, calculations, quote review and presentation. This associate primarily travels to appointments and conducts work within a pre-defined geographical area, but also may provide services support to company locations. All actions are completed with company issued devices. This position focuses on achieving various services goals, including customer service, measure accuracy and timeliness, and sales productivity. The Measure Technician reports directly to the Assistant Market Manager. **Key Responsibilities:** + 60% Appointment Measures - Complete daily routes for pre-assigned measure appointments as efficiently and accurately as possible. + 4% Collaboration - Cooperate with Associates, Supervisors, and Managers to complete all other work activities as assigned. + 1% Compliance - Follow all policies, procedures, and adhere to work schedule. + 35% Customer Service - Ask customers open ended questions and listen to responses about their projects and product needs. Describe features and benefits of merchandise as well as steps involved in completing projects. Demonstrate product and services knowledge in answering customer questions. Identify opportunities to engage customers in other services programs. **Direct Manager/Direct Reports:** + This Position typically reports to the Assistant Market Manager + This Position has up to 0 Direct Reports **Travel Requirements:** + Travel between locations required. **Physical Requirements:** + Must continuously stand or walk or regularly requires lifting/handling/carrying material or equipment of moderate weight (8-20 pounds). **Working Conditions:** + Located in a comfortable indoor area. Conditions could produce mild discomfort on occasion. **Minimum Qualifications:** + Must be 18 years of age or older + Must be legally permitted to work in the United States + Reliable Transportation **Preferred Qualifications:** + None **Minimum Education:** + The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED **Preferred Education:** + The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED **Minimum Years of Work Experience:** + 1+ years of previous related work experience **Preferred Years of Work Experience:** + 1 + years of previous related work experience **Minimum Leadership Experience:** + No previous leadership experience **Preferred Leadership Experience:** + No previous leadership experience **Certifications:** + None **Competencies:** + Action Oriented + Collaborates + Communicates Effectively + Customer Focus We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. - $22.00 - $24.00

**Position Purpose:** Night Operations Assistant Store Manager in Training (NOASM-IT) will gain hands-on experience in the key responsibilities and functions of a Night Operations Assistant Store Manager at The Home Depot. The OAM - IT will undergo a comprehensive training program that includes hands-on experience, mentorship, and leadership development. During their training, NOASMs in Training will become familiar with Manager on Duty duties and will focus on overseeing overnight freight operations to ensure the successful execution of core freight handling programs. They will frequently collaborate with Night Replenishment Managers (NRMs) to manage the unload, pack out, and pack down NOASM's in Training will collaborate with the Store Manager, Assistant Store Managers (ASMs), and field teams and learn to develop and implement strategies that boost sales and profitability, creating actionable game plans for departmental success, and ensuring smooth department operations. NOASM - ITs are expected to lead by example. Additionally, they have a responsibility to uphold, maintain, and support all lawful company policies and positions. During the NOASM-IT training period, which will be up to 6 weeks, you will be learning to execute OASM key responsibilities. **Key Responsibilities:** + 10% - Customer Experience - Supervising Associates in the selling effort and lead GET culture and set the example. Drive customer service and associate engagement through the store; ensure Customer concerns are solved effectively and take necessary actions to resolve situations promptly + 15% - Operations Management - Perform Opening, Closing MOD and other whole store focus responsibilities. Adhere to all Company policies and procedures and hold associates accountable for following all Company policies and procedures. Command of store standard operating procedures (SOP's), especially those involving Safety compliance and learn tactics to maintain process accuracy and take steps to mitigate shrink + 15% - Safety - Ensure self and associates follow all safety and hazmat procedures and Safety Matters guidelines at all times + 10% - Sales and Productivity - Work with key partners to plan merchandise placement, signing and support stock integrity through inventory management. ASMs in Training will learn how to maintain and operate all store equipment and systems as well as how to manage daily financial operations. + 50% - Training and Preparing for Assistant Manager Position - Participate in a structured training program covering all aspects of retail store management, including operations, customer service, sales & profitability, and company policies and procedures. Learn and demonstrate tactics to support key accountability: staffing and scheduling, identifying and resolving stock deficiencies, supervisor associates in selling behaviors, resolving customer issues and concerns, and supporting service needs for both installed sales/special orders and product sales. Learn and demonstrate the performance management process, to include review of associate performance and how to execute the associate disciplinary process when necessary. Complete all assigned training modules and assessments. **Direct Manager/Direct Reports:** + This Position typically reports to the Store Manager + This Position has 0 Direct Reports **Travel Requirements:** + Typically requires overnight travel less than 5% of the time. **Physical Requirements:** + Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, and lifting material or equipment, some of which may be heavy or awkward. **Working Conditions:** + Located in a comfortable indoor area. Conditions could produce mild discomfort on occasion. **Minimum Qualifications:** + Must be 18 years of age or older + Must be legally permitted to work in the United States **Preferred Qualifications:** + Demonstrated ability to collaborate and work effectively with cross-functional teams **Minimum Education:** + The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED. **Preferred Education:** + The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job. **Minimum Years of Work Experience:** + 3 **Preferred Years of Work Experience:** + 3 **Minimum Leadership Experience:** + 3 **Preferred Leadership Experience:** + 3 **Certifications:** + None **Competencies:** + Action Oriented + Collaborates + Customer Focus + Develops Talent + Drives Results + Resourcefulness We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. - $60,000.00 - $80,000.00

**Position Purpose:** Pro Experience Managers (Pro XM) are members of the store leadership team responsible for overseeing the execution of store standards, including customer service, department readiness, and operational processes. Working alongside the in-store Pro team, this role executes strategies to increase sales, loyalty, and Pro Xtra signups while ensuring a speedy, accurate customer experience. The Pro XM drives efficient Pro customer flow, enforces Pro standards, and ensures deliveries are on-time and complete. The Pro XM executes safe opening and closing processes and performs Manager on Duty (MOD) responsibilities strictly in accordance with established SOPs, escalating non-standard issues to the Store Manager or ASM. They coach and train associates on company policies, safety procedures, and customer service. When serving as the MOD, they implement business decisions by partnering with appropriate resources and following SOPs. They also collaborate with Store Leaders, Outside Sales, and Specialty Managers to provide input on Pro strategies. This position requires strict adherence to all timekeeping and break policies. The Pro XM upholds all company policies and champions a safe working environment by correcting hazards, ensuring associates complete safety training, and working safely to protect themselves, co-workers, and customers. **Key Responsibilities:** + 30% - Customer Service / Experience - Service Leadership: Service Leadership: Champion the GET culture by working alongside the team to model service standards and provide real-time coaching on customer interactions. Pro Experience: Actively manage the Pro area to minimize wait times, ensuring carts, signage, and equipment are always available for Pro customers. Inventory Execution: Walk the Top 10 Pro Classes daily to ensure on-shelf availability and job-lot quantities, partnering with ASMs to address gaps. Order Quality: Validate all Will Calls & Deliveries at the start of every shift to ensure accuracy, quality, and on-time completion. Resolution: Promptly resolve customer concerns to ensure satisfaction, escalating complex issues to senior leadership when necessary. Recognition: Drive morale by identifying and rewarding great service behaviors using Bravos and Homers. + 30% - People - Talent Acquisition: Assist with recruitment and interviews to provide input to the Store Manager/ASM. Training Compliance: Ensure Pro Team Knowledge Depot (KD) training is current and drive engagement with hdPhone learning tools. Performance Management: Provide informal and formal performance-based coaching and provide performance observations to store management. Responsible for completing performance management documentation for review by the Assistant Store Manager. Coaching & Development: Provide real-time feedback and maintain active Development Blueprints to improve sales, service, and product knowledge. Employee Relations: Champion "Voice of the Associate" initiatives and actively resolve associate concerns consistent with company policy to maintain high engagement levels. Staffing & Coverage: Monitor Pro Department staffing to address immediate coverage and and manage attendance variances. Accountability: Enforce THD policies and hold associates accountable for operational standards and behavioral expectations + 15% -Safety - Ensure strict adherence to hazmat procedures, SOPs, and Safety Matters guidelines. Immediately intervene to correct unsafe behaviors and recognize associates who demonstrate safe practices. Verify that all relevant safety checklists are completed on time and confirm that corrective actions are implemented. Model safe work practices and complete all assigned safety training. Guide associates on the proper use of Personal Protective Equipment (PPE) and safe lifting techniques. Enforce safe distances around Lift Equipment and ensure associates understand the correct policies. Maintain safe aisles and walking surfaces by keeping them clear of debris. Assist customers shopping in an unsafe manner to prevent injury. Immediately correct unsafe conditions and hazardous situations as they arise. + 25%- Shared Manager on Duty - Opening & Closing Operations: Perform all Opening/Closing duties, including securing the building, in strict adherence to security SOPs. Team Alignment: Lead store kickoff meetings and walk each department to communicate tasks and ensure total store readiness. Operational Continuity: Conduct hand-off walks with the prior MOD and partner with the Store Manager/ASMs to validate daily priorities. Execution & Compliance: Verify timely completion of store checklists and equipment safety inspections, ensuring immediate corrective actions are implemented. Merchandising Strategy: Review upcoming events and ads to determine required actions and partner with supervisors to ensure execution. **Direct Manager/Direct Reports:** + This Position typically Reports to Specialty ASM or Pro ASM + This position has 4 Direct Reports **Travel Requirements:** + No travel required **Physical Requirements:** + Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, lifting material or equipment, some of which may be heavy or awkward. **Working Conditions:** + Usually in a comfortable environment but with regular exposure to factors causing moderate physical discomfort from such things as dust, fumes, or odors **Minimum Qualifications:** + Must be 18 years of age or older + Must be legally permitted to work in the United States + Ability to work a flexible schedule, including nights, weekends, and overtime as needed. + 1 year of relevant work experience, including management of people and retail operations. **Preferred Qualifications:** + At least 1 year prior merchandising and/or operational experience. + At least 1 year leadership experience, preferably big box retail. + Knowledge of the home improvement industry. **Minimum Education:** + The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED. **Preferred Education:** + No additional education **Minimum Years of Work Experience:** + 2 + years of previous related work experience **Preferred Years of Work Experience:** + No additional years of experience **Minimum Leadership Experience:** + 1+ year of previous leadership Experience **Preferred Leadership Experience:** + 1+ year of previous leadership Experience **Certifications:** + None **Competencies:** + Decision Quality + Self-Development + Situational Adaptability + Customer Focus + Manages Conflict + Develops Talent + Manages Conflict We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. - $51,500.00 - $61,000.00

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

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