Jobs at Home Depot

Company Overview: Home Depot is a leading retailer in home improvement products, services, and solutions. As a trusted brand, we help customers bring their project ideas to life by offering a wide range of quality products, including samples, installations, and related services. With a commitment to innovation and customer satisfaction, Home Depot is dedicated to helping people make their homes the best place to live. Our Sales Specialist role is an essential part of the customer experience, contributing to the company’s mission by delivering exceptional service and sales solutions in a collaborative, fast-paced environment. Role and Responsibilities: The Sales Specialist at Home Depot will play a crucial role in assisting customers with their home improvement projects. You will actively engage with customers to identify their needs, offer personalized product recommendations, and drive sales through effective communication and service. This position involves meeting sales goals, managing customer relationships, and providing ongoing support throughout the sales process. The Sales Specialist will also help ensure the store remains clean, organized, and safe, while contributing to the team’s overall performance. • Engage with customers to assess their project needs and offer product recommendations. • Provide detailed product samples and information, highlighting features, benefits, and options. • Recommend installation services and related solutions to ensure customer satisfaction. • Address customer concerns and provide solutions to improve their shopping experience. • Stay up-to-date on current promotions, financing options, and local competitors to guide customers effectively. • Meet monthly sales goals and performance metrics to contribute to store targets. • Monitor inventory levels and help maintain in-stock products to support a seamless shopping experience. • Collaborate with team members to maintain a clean, organized, and safe store environment. Required Skills and Experience: • Proven customer service skills with a focus on sales and relationship building. • Experience working in a retail environment, preferably in sales or a similar role. • Strong communication skills, both verbal and written, to engage customers and explain product details effectively. • Ability to multitask in a fast-paced environment and meet performance goals. • Detail-oriented with the ability to manage inventory and ensure product availability. • Basic understanding of home improvement products and services is a plus. Preferred Qualifications: • Experience in home improvement retail or related industries. • Knowledge of installation services and related offerings. • Familiarity with sales software or customer relationship management (CRM) tools. • Ability to work flexible hours, including weekends and holidays, as needed. Compensation and Benefits: • Competitive salary starting at $22.00 per hour. • Healthcare, dental, and vision coverage for full-time employees. • 401(k) with company match. • Employee discounts on products and services. • Paid time off (PTO) and holiday pay. • Career development opportunities, including training programs and advancement potential. About Home Depot: At Home Depot, we are committed to fostering a diverse and inclusive environment that encourages growth and development for all employees. We prioritize teamwork, respect, and a customer-first mentality. With a focus on community involvement, innovation, and providing an exceptional customer experience, Home Depot is not only a place to shop but also a place where employees can thrive. Whether you’re helping a customer build their dream kitchen or solving a technical challenge, we value every member of our team for their contribution to our shared mission of improving the lives of our customers.

Position Purpose: Merchandising Assistant Store Manager in Training (MASM-IT) will gain hands-on experience in the key responsibilities and functions of a Specialty Assistant Store Manager at The Home Depot. The MASM - it will undergo a comprehensive training program that includes hands-on experience, mentorship, and leadership development. Throughout their training, MASMs in Training will become familiar with Manager on Duty duties and will learn to oversee the various Merchandising departments (Garden, Hardware, Lumber, Building Materials, Plumbing, and Electrical) to ensure the successful execution of key programs that enhance customer service, product availability, and store presentation MASMs in Training will collaborate with the Store Manager, Assistant Store Managers (ASMs), and Merchandising field teams and learn to develop and implement strategies that boost sales and profitability, creating actionable game plans for departmental success, and ensuring smooth department operations. MASM - ITs are expected to lead by example. Additionally, they have a responsibility to uphold, maintain, and support all lawful company policies and positions. During the MASM-IT training period, which will be up to 6 weeks, you will be learning to execute MASM key responsibilities. Key Responsibilities: • 15% - Customer Experience - Supervising Associates in the selling effort and lead GET culture and set the example. Drive customer service and associate engagement through the store; ensure Customer concerns are solved effectively and take necessary actions to resolve situations promptly • 10% - Operations Management - Perform Opening, Closing MOD and other whole store focus responsibilities. Adhere to all Company policies and procedures and hold associates accountable for following all Company policies and procedures. Command of store standard operating procedures (SOP’s), especially those involving Safety compliance and learn tactics to maintain process accuracy and take steps to mitigate shrink • 10% - Safety - Ensure self and associates follow all safety and hazmat procedures and Safety Matters guidelines at all times • 15% - Sales and Productivity - Work with key partners to plan merchandise placement, signing and support stock integrity through inventory management. ASMs in Training will learn how to maintain and operate all store equipment and systems as well as how to manage daily financial operations. • 50% - Training and Preparing for Assistant Manager Position - Participate in a structured training program covering all aspects of retail store management, including operations, customer service, sales & profitability, and company policies and procedures. Learn and demonstrate tactics to support key accountability: staffing and scheduling, identifying and resolving stock deficiencies, supervisor associates in selling behaviors, resolving customer issues and concerns, and supporting service needs for both installed sales/special orders and product sales. Learn and demonstrate the performance management process, to include review of associate performance and how to execute the associate disciplinary process when necessary. Complete all assigned training modules and assessments. Direct Manager/Direct Reports: • This Position typically reports to the Store Manager • This Position has 0 Direct Reports Travel Requirements: • Typically requires overnight travel less than 5% of the time. Physical Requirements: • Must continuously stand or walk or regularly requires lifting/handling/carrying material or equipment of moderate weight (8-20 pounds). Working Conditions: • Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. Minimum Qualifications: • Must be 18 years of age or older • Must be legally permitted to work in the United States Preferred Qualifications: • Demonstrated ability to collaborate and work effectively with cross-functional teams Minimum Education: • The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED. Preferred Education: • The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job. Minimum Years of Work Experience: • 1 Preferred Years of Work Experience: • 3 Minimum Leadership Experience: • 3 Preferred Leadership Experience: • 3 Certifications: • None Competencies: • Action Oriented • Collaborates • Customer Focus • Drives Results • Resourcefulness

Position Purpose: Specialty Assistant Store Manager in Training (SASM-IT) will gain hands-on experience in the key responsibilities and functions of a Specialty Assistant Store Manager at The Home Depot. The SASM - it will undergo a comprehensive training program that includes hands-on experience, mentorship, and leadership development. During their training, they will become familiar with Manager on Duty responsibilities and gain insight into overseeing the Specialty and Pro Departments. In collaboration with the Store Manager, Assistant Store Managers (ASMs), Home Services, and Pro business partners, they will learn to develop and implement strategies that boost sales, enhance customer service, and drive profitability across Specialty, Pro, and Services businesses. SASM - ITs are expected to lead by example. Additionally, they have a responsibility to uphold, maintain, and support all lawful company policies and positions. During the SASM-IT training period, which will be up to 6 weeks, you will be learning to execute SASM key responsibilities. Key Responsibilities: • 50% Training and Preparing for Assistant Manager Position - Participate in a structured training program covering all aspects of retail store management, including operations, customer service, sales & profitability, and company policies and procedures. Learn and demonstrate tactics to support key accountability: staffing and scheduling, identifying and resolving stock deficiencies, supervisor associates in selling behaviors, resolving customer issues and concerns, and supporting service needs for both installed sales/special orders and product sales. Learn and demonstrate the performance management process, to include review of associate performance and how to execute the associate disciplinary process when necessary. Complete all assigned training modules and assessments. • 15% Customer Experience - Supervising Associates in the selling effort and lead GET culture and set the example. Drive customer service and associate engagement through the store; ensure Customer concerns are solved effectively and take necessary actions to resolve situations promptly. • 15% Sales and Productivity - Work with key partners to plan merchandise placement, signing and support stock integrity through inventory management. ASMs in Training will learn how to maintain and operate all store equipment and systems as well as how to manage daily financial operations. • 10% Operations Management - Perform Opening, Closing MOD and other whole store focus responsibilities. Adhere to all Company policies and procedures and hold associates accountable for following all Company policies and procedures. Command of store standard operating procedures (SOP’s), especially those involving Safety compliance and learn tactics to maintain process accuracy and take steps to mitigate shrink. • 10% Safety - Ensure self and associates follow all safety and hazmat procedures and Safety Matters guidelines at all times. Direct Manager/Direct Reports: • This Position typically reports to Store Manager • This Position has 0 direct reports. Travel Requirements: • Typically requires overnight travel less than 5% of the time. Physical Requirements: • Must continuously stand or walk or regularly requires lifting/handling/carrying material or equipment of moderate weight (8-20 pounds). Working Conditions: • Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. Minimum Qualifications: • Must be eighteen years of age or older. • Must be legally permitted to work in the United States. Preferred Qualifications: • Demonstrated ability to collaborate and work effectively with cross-functional teams Minimum Education: • The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED. Preferred Education: • The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job. Minimum Years of Work Experience: • 3 Preferred Years of Work Experience: • No additional years of experience Minimum Leadership Experience: • 1+ year of previous leadership experience Preferred Leadership Experience: • 2+ years of previous leadership experience Certifications: • None Competencies: • Action Oriented • Collaborates • Customer Focus • Drives Results • Resourcefulness

Position Purpose: Operations Experience Managers (Ops XM) are members of the store leadership team responsible for executing store standards, including customer service, department readiness, and operational processes. This role leads the Order Fulfillment team in executing best practices for picking, staging, and loading to ensure an excellent interconnected experience. The Ops XM drives operational excellence by physically executing inbound freight processes and auditing receiving procedures to verify SOP adherence. Additionally, they are responsible for implementing Shrink Action Plans within their areas of responsibility. The Ops XM performs Manager on Duty (MOD) functions - including safe opening and closing processes—strictly in accordance with established SOPs, escalating non-standard issues to the Store Manager or ASM. When serving as the MOD, they implement business decisions by partnering with appropriate resources and following SOPs. This position requires strict adherence to all timekeeping and break policies. Ops XMs provide input to store leadership on associate performance, talent planning, and selection. They coach and train associates on company policies, safety procedures, and customer service, while championing a safe working environment by ensuring associates complete training, correcting hazards immediately, and upholding all company safety standards. Key Responsibilities: • 30% - Customer Service / Experience - Service Leadership: Champion the GET culture by working alongside the team to model proper techniques and providing real-time coaching on the sales floor. Fulfillment Operations: Direct D93 (Receiving) and D94 (Order Fulfillment) workflows to ensure all orders are received, picked, and staged within Service Level Agreements (SLAs).Quality Assurance: Proactively prevent customer issues by auditing delivery orders for accuracy and quality standards. Conflict Resolution: Promptly resolve customer concerns to ensure satisfaction, while identifying and escalating complex issues to senior leadership when necessary. Recognition: Drive morale by identifying and rewarding great service behaviors using Bravos and Homers. Operational Standards: Ensure associates understand and execute in-stock maintenance and store appearance guidelines to support sales performance. • 30% - People - Talent Acquisition : Assist with recruitment and interviews to provide input to the Store Manager/ASM. Staffing & Attendance: Monitor department staffing to address immediate coverage gaps and manage attendance variances. Training & Compliance: Ensure D93/D94 training (KD) is current and drive engagement via HDPhone learning tools. Performance Management: Provide informal and formal performance-based coaching and provide performance observations to store management. Responsible for completing performance management documentation for review by the Assistant Store Manager. Coaching & Development: Provide real-time feedback and maintain active Development Blueprints to improve sales, service, and product knowledge. Operational Execution: Conduct daily walkthroughs to validate safety, SOP adherence, RTV/ZMA audits, and inbound freight preparation. Employee Relations: Champion "Voice of the Associate" initiatives and actively resolve associate concerns consistent with company policy to maintain high engagement levels. Accountability: Enforce company policies and hold associates accountable for safety and operational standards. • 15% - Safety - Ensure strict adherence to hazmat procedures, SOPs, and Safety Matters guidelines : Immediately intervene to correct unsafe behaviors and recognize associates who demonstrate safe practices. Verify that all relevant safety checklists are completed on time and confirm that corrective actions are implemented. Model safe work practices and complete all assigned safety training. Guide associates on the proper use of Personal Protective Equipment (PPE) and safe lifting techniques. Enforce safe distances around Lift Equipment and ensure associates understand the correct policies. Maintain safe aisles and walking surfaces by keeping them clear of debris. Assist customers shopping in an unsafe manner to prevent injury. Immediately correct unsafe conditions and hazardous situations as they arise. • 25%- Shared Manager on Duty –Opening & Closing Operations: Perform all Opening/Closing duties, including securing the building and balancing registers, in strict adherence to security SOPs. Team Alignment: Lead store kickoff meetings and walk each department to communicate tasks and ensure total store readiness. Operational Continuity: Conduct hand-off walks with the prior MOD and partner with the Store Manager/ASMs to validate daily priorities. Execution & Compliance: Verify timely completion of store checklists and equipment safety inspections, ensuring immediate corrective actions are implemented. Merchandising Strategy: Review upcoming events and ads to determine required actions and partner with supervisors to ensure execution. Direct Manager/Direct Reports: • This Position typically Reports to Operation Assistant Manager • This position has 4 Direct Reports Travel Requirements: • No travel required Physical Requirements: • Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, lifting material or equipment, some of which may be heavy or awkward. Working Conditions: • Typically located in a comfortable indoor area. There may be regular exposure to mild physical discomfort from factors such as dust, fumes or odors, temperature extremes, loud noise, strong drafts, or bright lights. Minimum Qualifications: • Must be 18 years of age or older • Must be legally permitted to work in the United States • Ability to work a flexible schedule, including nights, weekends, and overtime as needed. • 1 year of relevant work experience, including management of people and retail operations. Preferred Qualifications: • At least 1 year prior merchandising and/or operational experience. • At least 1 year leadership experience, preferably big box retail. • Knowledge of the home improvement industry. Minimum Education: • The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED. Preferred Education: • No additional education Minimum Years of Work Experience: • 2 + years of previous related work experience Preferred Years of Work Experience: • No additional years of experience Minimum Leadership Experience: • 1+ year of previous leadership Experience Preferred Leadership Experience: • 1+ year of previous leadership Experience Certifications: • None Competencies: • Action Oriented • Decision Quality • Collaborates • Self-Development • Situational Adaptability • Communicates Effectively • Customer Focus • Manages Conflict • Develops Talent • Manages Conflict

Position Purpose: The Measure Technician (In-Home Advisor) works independently in a traveling field role in support of The Home Depot's Field Services Organization. The Measure Technician’s role is to provide quality professional customer service that consistently meets or exceeds Company standards of excellence and customer expectations. This position is responsible for performing in-home measure appointments, including creating, maintaining, and improving customer relationships while interacting with customers daily. This position supports sales, product inquiry, taking in-home measurements, and coordinating installations within the Measurement Services center Field Services Organization. This position is responsible for providing a positive customer experience, through accurate measurements, calculations, quote review and presentation. This associate primarily travels to appointments and conducts work within a pre-defined geographical area, but also may provide services support to company locations. All actions are completed with company issued devices. This position focuses on achieving various services goals, including customer service, measure accuracy and timeliness, and sales productivity. The Measure Technician reports directly to the Assistant Market Manager. This is a part-time, field-based role supporting customers in Hillsboro, OR and surrounding areas. Key Responsibilities: • 60% Appointment Measures - Complete daily routes for pre-assigned measure appointments as efficiently and accurately as possible. • 4% Collaboration - Cooperate with Associates, Supervisors, and Managers to complete all other work activities as assigned. • 1% Compliance - Follow all policies, procedures, and adhere to work schedule. • 35% Customer Service - Ask customers open ended questions and listen to responses about their projects and product needs. Describe features and benefits of merchandise as well as steps involved in completing projects. Demonstrate product and services knowledge in answering customer questions. Identify opportunities to engage customers in other services programs. Direct Manager/Direct Reports: • This Position typically reports to the Assistant Market Manager • This Position has up to 0 Direct Reports Travel Requirements: • Travel between locations required. Physical Requirements: • Must continuously stand or walk or regularly requires lifting/handling/carrying material or equipment of moderate weight (8-20 pounds). Working Conditions: • Located in a comfortable indoor area. Conditions could produce mild discomfort on occasion. Minimum Qualifications: • Must be 18 years of age or older • Must be legally permitted to work in the United States • Reliable Transportation Preferred Qualifications: • None Minimum Education: • The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED Preferred Education: • The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED Minimum Years of Work Experience: • 1+ years of previous related work experience Preferred Years of Work Experience: • 1 + years of previous related work experience Minimum Leadership Experience: • No previous leadership experience Preferred Leadership Experience: • No previous leadership experience Certifications: • None Competencies: • Action Oriented • Collaborates • Communicates Effectively • Customer Focus

Position Purpose: The DC Operations Manager is responsible for the success of assigned functions within a complex distribution center environment to ensure that it is an outstanding place to work. The DC Operations Manager may be responsible for the supervision of one or more of the following: Inbound Operations (Unloading and Receiving), Warehouse Operations (Pick-Pack, Break-Pack), Outbound Operations (Loading), Transportation Operations (Yard, Carrier Relations) and/or Office Operations (e.g., Transportation Coordinators, Customer Service Associates, General Office Associates). The DC Operations Manager works with the General Manager or DC Assistant General Manager to develop strategies and objectives to maximizing productivity and leverage expenses for the Home Depot distribution center. DC Operations Managers must analyze trends, solve problems and motivate and develop themselves and associates in order to maximize contribution to the DC success - typically manages through several Supervisors to achieve results from a large number of hourly associates. Key Responsibilities: • 20% Managing to ensure operational excellence in all warehouse areas, efficient operations of warehouse management system(s) and related equipment, inventory is received appropriately and efficiently and safely processed in the warehouse, proper layout of warehouse and product placement, and proper maintenance and organization of all warehouse areas so that it's appearance is conducive to creating a perfect load for our Stores and Customers • 20% Assists GM or AGM with the evaluation of the effectiveness of and recommends alternatives for work methods, procedures, controls and staffing to achieve accurate and timely movement and processing of product; manage to ensure warehouse layout is optimally aligned for maximum efficiency as seasonality and inventory needs require. • 15% Assists GM and/or AGM with the DC's financial, operational, people and process and service related objectives to drive continuous improvement and efficiency gains to reduce overall cost-to-serve; leads associates, and peers to anticipate and solve problems and plan for upcoming events, seasonal changes, etc. Depending on DC, may assist in management of 3PL provider to ensure optimal performance and metrics are achieved. • 15% Coaches, trains, and develops Associates informally and through formal training programs, providing both informal (e.g. on-floor coaching) and formal (e.g. written evaluation) job performance based feedback. Maintains a union free work environment by creating an employee-centered work place that demonstrates care and concern for all Associates. • 15% Ensures a culture of safety throughout the organization by following Home Depot safety policies and procedures - monitor DC safety, physical security and operational metrics on a daily, weekly and monthly basis • 15% Depending on need, may work with the GM to manage relationship with #3PL onsite delivery or transportation agent for all outbound loads, review transportation carrier performance with transportation Associates Direct Manager/Direct Reports: • Reports to DC General Manager I/II or Assistant General Manager • Accountable for direct supervision of the work activities of others. In addition to personnel issues -- including selection, termination, performance appraisal and professional development of subordinates. Travel Requirements: • Typically requires overnight travel less than 10% of the time. Physical Requirements: • Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, lifting material or equipment, some of which may be heavy or awkward. Working Conditions: • Typically in a comfortable environment but with regular exposure to factors such as temperature extremes, moving machinery, loud noise, and fumes which cause noticeable discomfort or a moderate risk of accident or illness. Minimum Qualifications: • Must be eighteen years of age or older. • Must be legally permitted to work in the United States. Preferred Qualifications: • Bachelors Degree concentrating in Operations Management, Business or Supply Chain • Proficiency in Microsoft Outlook, Word and Excel software applications • Previous change management experience (driving, influencing and inspiring change through communication at all impacted levels). • Ability to work a flexible schedule. Ability to be on-call at various times.. Must be able to work weekends and holidays. • Must be open to relocation. Because of the nature of Retail Distribution, your flexibility to relocate will translate into increased opportunities for advancement. Minimum Education: • The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED. Preferred Education: • No additional education Minimum Years of Work Experience: • 2 Preferred Years of Work Experience: • No additional years of experience Minimum Leadership Experience: • None Preferred Leadership Experience: • None Certifications: • None Competencies: • Acts with Integrity: Demonstrates responsible, ethical and honest behavior in all Home Depot roles, tasks and responsibilities; models The Home Depot values. • Problem Solving: Reacts quickly and appropriately to problems in the DC; follows-up in a timely manner to issues not immediately resolvable; ties all loose ends. • Customer Driven: Creates a customer-focused environment in which excellent service is provided to all Customers; sees business through the eyes of the Customer. • Gets Things Done: Motivates self and others to accomplish important objectives despite a complex environment and multiple demands; creates a sense of urgency; delegates appropriately. • Communicates Effectively: Communicates clearly and concisely with all audiences; keeps others informed and listens carefully to input and feedback; adapts messages to fit audience. • Plans Strategically: Demonstrates the ability to determine goals, direction and action steps necessary to maximize short-term and long-term. • Ground-Engaged: Demonstrates a comprehensive understanding of The Home Depot business and how his/her actions affect the business; uses this knowledge to make effective business decisions; knows the competition and the industry; foresees future challenges and takes action to address them. • Building Relationships: Establishes trust and credibility with people over time; establishes rapport with people; has smooth working relationships with people inside and outside of the organization. • Champions Development: Seeks knowledge about the strengths and weaknesses of his/her self and Associates; takes steps to maximize development of both self and Associates. • Stress Tolerance: Maintains a positive attitude; maintains a high volume, high quality workload under demanding conditions (e.g., short time frame). • Safety Orientation: Enforces safety policies and procedures; is a safety role model; holds Associates to a high safety standard.

Position Purpose: Pro Assistant Sales Managers report to the Store Manager and are responsible for managing Pro associates, sales, customer service, safety standards, product availability, store appearance, and profitability of a retail store. Pro Assistant Sales Managers collaborate directly with peers to ensure associates have the knowledge to help customers, perform processes, and execute general expectations for their positions. Pro Assistant Sales Managers exercise judgment and discretion alone, and in conjunction with, the Store Manager, Department Supervisors, and other Assistant Managers, in the day-to-day operations of the store. Pro Assistant Sales Managers have the responsibility of providing a safe working environment by ensuring associates follow all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions. The Pro Assistant Sales Managers oversee the in-store retail Pro team to ensure the successful execution of core Pro programs and processes to improve customer service, increase Pro sales and Pro loyalty, and create a speedy, accurate, and convenient shopping experience for our Pro customers. PASMs partner with the Store Manager, other ASMs, Outside Sales support (OSRs, PAEs, VSRs/PSRs), and In-Store Pro & Specialty Managers to develop strategies and objectives to drive Pro sales and profitability and develop game plans to implement a department strategy, manage direct reports, and ensure smooth Pro department operations. PASMs direct associates to top Pro priorities, provide regular coaching and ensure associates are equipped with proper selling skills. PASMs lead by example as a champion of people while delivering consistent results in sales, service and profitability. PASMs have a duty to uphold, maintain, and support all lawful company policies and positions. Key Responsibilities: • 20% - Customer Service / Experience - Teach, coach and train the Pro Department Supervisor (DS) and D42 associates on, customer service standards, selling procedures, and operational excellence to improve profitability. Actively manage customer service at Pro to optimize and sustain sales performance, profitability, & customer satisfaction. Ensure customer concerns are solved effectively and take necessary actions to resolve situations promptly. Ensure all D42 associates understand the importance of excellent customer service, in-stock, and store appearance. Recognize great customer service behaviors using Bravos and Homers and provide feedback on service standards. Connect all Pro customer service-related escalations to the appropriate associate and ensure resolution. • 10% - On Shelf Availability - Ensure the Top Pro Classes are being maintained. Work with department associates and supervisors to address on-shelf availability opportunities in these classes. Follow up on Pro categories with a high number of visual outs; validate pack down processes and on hand accuracy; escalate opportunities to appropriate ASM peer or reach out to RMM for concerns with consistently out of stock product. Ensure D42 associates are accurately scanning and releasing product when checking out Pro customers, helping our systems maintain accurate on hand counts and generate orders for additional product when sold. • 20% - People - Make recommendations in the selection process by assisting with recruitment and interviews, and make decisions on qualified candidates to hire. Review personal KD training completion and ensure D42 department’s Knowledge Depot training is current and promote engagement through use of learning tools available on the hdPhone. Evaluate performance and take action as necessary for personnel actions, which include: work allocation, training, development, performance management, problem resolution, discipline and terminations.Teach, coach and train the Pro DS and D42 associates on sales and customer service standards, selling procedures, product knowledge and operational excellent to improve profitability. Monitor associate engagement levels and drive voice of the associate initiatives. Identify and resolve associates’ concerns. Delegate tasks to Pro DS and teach them to assign tasks and follow up with their associates. Use coaching as a collaborative approach to improve performance through goal setting, providing feedback, and maintaining relationships; provide in the moment coaching based on observations and behavior and support active associate development. Support talent management efforts by monitoring succession planning and ensure all D42 associates have active Development Blueprints in place. Adhere to all THD policies and procedures and hold associates accountable for following all company policies and procedures. Ensure appropriate staffing in D42, address staffing opportunities and associate call outs, and monitor associate attendance variances • 15% - Safety - Ensure associates follow all safety and hazmat procedures and Safety Matters guidelines at all times. Complete assigned safety training courses applicable to role. Use Proper PPE (Personal Protective Equipment) and guide associates on proper use. Utilize proper lifting techniques and educate store associates on these practices. Obey the required safe distances around Lift Equipment and guide other associates on the correct policies. Adhere to work rules identified in Standard Operating Procedures and inform store associates on these rules. Immediately correct unsafe conditions and offer assistance to customers who are shopping in an unsafe manner; ensure that aisles and walking surfaces are safe. Ensure associates complete all relevant checklists in accordance with timing expectations and verify issue correction, and preventative actions are put in place. Recognize store associates for safe behavior • 20% - Sales & Productivity - Conduct walks and utilize reports to drive Pro execution at the Pro Desk and throughout the store. Lead a weekly meeting with the D42 team and include Pro Ambassadors. Communicate Pro performance, opportunities and strategy for the coming week. Maintain department profitability through analysis, trend identification and responding to identified problems. Collaborate with store leadership team to make financial decisions including pre & post-sale activities. Work with Pro Department Supervisor to align on action plans, issues or development opportunities. Walk side by side with direct reports to assess sales, service & profitability opportunities, and create effective game plans to accomplish necessary improvements and celebrate wins. Work with the Pro DS, D42 Associates, Designers, Specialists, to drives sales for Pro customers. Ensure timely quote follow-up, accurate order creation, processing, and fulfillment of all special orders and installation orders. Work through Pro Ambassadors in each department to encourage proper engagement with Pro customers across the store and drive Pro loyalty. Communicate Home Depot objectives and Pro Strategy to associates and motivate them to achieve established goals. Review Gameplan tasks assigned to you, execution of events, and company priorities; communicate upcoming projects and priorities. Ensure associates are replenishing current Pro events and overstock is consolidated and located appropriately. Utilize event calendar to partner with MET and determine event flow, how product will be condensed from one project to the next and event transitions. Maintain process accuracy and take steps to mitigate shrink. Identify and build relationships with the store's best Pro customers. • 15% - Store Appearance - Partner with peers to ensure maintenance, merchandising, and organization of Pro displays & events. Communicate and ensure associates adhere to Pro Standards. Review merchandise presentation, signage, and pricing daily. Ensure Pro Desk and Pro Canopy are free of clutter and organized Direct Manager/Direct Reports: • This Position typically reports to the Store Manager • This Position has 3-4 Direct Reports Travel Requirements: • No travel required. Physical Requirements: • Must continuously stand or walk or regularly requires lifting/handling/carrying material or equipment of moderate weight (8-20 pounds). Working Conditions: • Typically in a comfortable environment but with regular exposure to factors such as temperature extremes, moving machinery, loud noise, and fumes that cause noticeable discomfort or a moderate risk of accident or illness. Minimum Qualifications: • Must be 18 years of age or older • Must be legally permitted to work in the United States • Ability to work a flexible, minimum 50 hour weekly schedule. Preferred Qualifications: • At least 1 year prior merchandising and/or operational experience. • At least 1 year leadership experience, preferably big box retail. • Knowledge of the home improvement industry. Minimum Education: • The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED. Preferred Education: • The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED. Minimum Years of Work Experience: • 1 Preferred Years of Work Experience: • 1 Minimum Leadership Experience: • 1 Preferred Leadership Experience: • 1 Certifications: • None Competencies: • Self-Development • Drives Engagement • Communicates Effectively • Customer Focus • Develops Talent • Drives Results • Manages Conflict

Position Purpose: Pro Experience Managers (Pro XM) are members of the store leadership team responsible for overseeing the execution of store standards, including customer service, department readiness, and operational processes. Working alongside the in-store Pro team, this role executes strategies to increase sales, loyalty, and Pro Xtra signups while ensuring a speedy, accurate customer experience. The Pro XM drives efficient Pro customer flow, enforces Pro standards, and ensures deliveries are on-time and complete. The Pro XM executes safe opening and closing processes and performs Manager on Duty (MOD) responsibilities strictly in accordance with established SOPs, escalating non-standard issues to the Store Manager or ASM. They coach and train associates on company policies, safety procedures, and customer service. When serving as the MOD, they implement business decisions by partnering with appropriate resources and following SOPs. They also collaborate with Store Leaders, Outside Sales, and Specialty Managers to provide input on Pro strategies. This position requires strict adherence to all timekeeping and break policies. The Pro XM upholds all company policies and champions a safe working environment by correcting hazards, ensuring associates complete safety training, and working safely to protect themselves, co-workers, and customers. Key Responsibilities: • 30% - Customer Service / Experience - Service Leadership: Service Leadership: Champion the GET culture by working alongside the team to model service standards and provide real-time coaching on customer interactions. Pro Experience: Actively manage the Pro area to minimize wait times, ensuring carts, signage, and equipment are always available for Pro customers. Inventory Execution: Walk the Top 10 Pro Classes daily to ensure on-shelf availability and job-lot quantities, partnering with ASMs to address gaps. Order Quality: Validate all Will Calls & Deliveries at the start of every shift to ensure accuracy, quality, and on-time completion. Resolution: Promptly resolve customer concerns to ensure satisfaction, escalating complex issues to senior leadership when necessary. Recognition: Drive morale by identifying and rewarding great service behaviors using Bravos and Homers. • 30% - People - Talent Acquisition: Assist with recruitment and interviews to provide input to the Store Manager/ASM. Training Compliance: Ensure Pro Team Knowledge Depot (KD) training is current and drive engagement with hdPhone learning tools. Performance Management: Provide informal and formal performance-based coaching and provide performance observations to store management. Responsible for completing performance management documentation for review by the Assistant Store Manager. Coaching & Development: Provide real-time feedback and maintain active Development Blueprints to improve sales, service, and product knowledge. Employee Relations: Champion "Voice of the Associate" initiatives and actively resolve associate concerns consistent with company policy to maintain high engagement levels. Staffing & Coverage: Monitor Pro Department staffing to address immediate coverage and and manage attendance variances. Accountability: Enforce THD policies and hold associates accountable for operational standards and behavioral expectations • 15% -Safety - Ensure strict adherence to hazmat procedures, SOPs, and Safety Matters guidelines. Immediately intervene to correct unsafe behaviors and recognize associates who demonstrate safe practices. Verify that all relevant safety checklists are completed on time and confirm that corrective actions are implemented. Model safe work practices and complete all assigned safety training. Guide associates on the proper use of Personal Protective Equipment (PPE) and safe lifting techniques. Enforce safe distances around Lift Equipment and ensure associates understand the correct policies. Maintain safe aisles and walking surfaces by keeping them clear of debris. Assist customers shopping in an unsafe manner to prevent injury. Immediately correct unsafe conditions and hazardous situations as they arise. • 25%- Shared Manager on Duty – Opening & Closing Operations: Perform all Opening/Closing duties, including securing the building, in strict adherence to security SOPs. Team Alignment: Lead store kickoff meetings and walk each department to communicate tasks and ensure total store readiness. Operational Continuity: Conduct hand-off walks with the prior MOD and partner with the Store Manager/ASMs to validate daily priorities. Execution & Compliance: Verify timely completion of store checklists and equipment safety inspections, ensuring immediate corrective actions are implemented. Merchandising Strategy: Review upcoming events and ads to determine required actions and partner with supervisors to ensure execution. Direct Manager/Direct Reports: • This Position typically Reports to Specialty ASM or Pro ASM • This position has 4 Direct Reports Travel Requirements: • No travel required Physical Requirements: • Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, lifting material or equipment, some of which may be heavy or awkward. Working Conditions: • Usually in a comfortable environment but with regular exposure to factors causing moderate physical discomfort from such things as dust, fumes, or odors Minimum Qualifications: • Must be 18 years of age or older • Must be legally permitted to work in the United States • Ability to work a flexible schedule, including nights, weekends, and overtime as needed. • 1 year of relevant work experience, including management of people and retail operations. Preferred Qualifications: • At least 1 year prior merchandising and/or operational experience. • At least 1 year leadership experience, preferably big box retail. • Knowledge of the home improvement industry. Minimum Education: • The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED. Preferred Education: • No additional education Minimum Years of Work Experience: • 2 + years of previous related work experience Preferred Years of Work Experience: • No additional years of experience Minimum Leadership Experience: • 1+ year of previous leadership Experience Preferred Leadership Experience: • 1+ year of previous leadership Experience Certifications: • None Competencies: • Decision Quality • Self-Development • Situational Adaptability • Customer Focus • Manages Conflict • Develops Talent • Manages Conflict

A leading home improvement retailer is seeking a Specialty Assistant Store Manager in Training (SASM-IT) in Jersey City, NJ. The role involves hands-on training in store management, focusing on operations, customer service, and sales strategies. Candidates must be at least 18 years old and legally authorized to work in the U.S., with 1+ year of leadership experience preferred. The position offers an opportunity to develop crucial skills in a supportive environment and leads to potential roles in management within the company. #J-18808-Ljbffr

Company Overview: Home Depot is a leading retailer in the home improvement space, focused on delivering trusted products and high-quality customer service. You will work as part of a collaborative in-store team, where your efforts help customers enhance their homes and everyday experiences. In the Checkout Associate position, you support efficient front-end operations by ensuring transactions are completed smoothly and customers receive a positive and seamless checkout experience in a fast-paced, team-driven environment. Role and Responsibilities: In this role, you will contribute to daily store operations by accurately processing transactions and providing a welcoming checkout experience. You will interact directly with customers while ensuring all payment activities are handled securely and efficiently. • Process customer purchases accurately and efficiently using point-of-sale systems • Handle cash, credit cards, and digital payments with attention to accuracy and security • Provide friendly and professional customer service by addressing questions and resolving concerns • Maintain a clean, safe, and organized checkout area • Collaborate with team members to manage customer flow and support efficient store operations • Follow company policies for completing sales, returns, and exchanges • Assist with inventory support by identifying low-stock items and helping with restocking tasks Required Skills and Experience: • High school diploma or equivalent • Previous experience in cashiering, retail, or customer service is preferred • Strong attention to detail and numerical accuracy • Effective communication and interpersonal skills • Ability to stand for extended periods and perform repetitive tasks • Basic computer skills and familiarity with point-of-sale systems • Ability to work effectively within a team-oriented environment Preferred Qualifications: • Experience in retail or home improvement environments • Familiarity with Home Depot products and services • Ability to handle high volumes of transactions efficiently Compensation and Benefits: • Competitive hourly pay based on a 40-hour work schedule • Performance-based incentives and recognition programs • Healthcare, dental, and vision coverage • 401(k) retirement plan with company matching contributions • Paid time off and holiday pay • Employee discounts on products and services • Training and development opportunities to support career growth About Home Depot: Home Depot is dedicated to creating an inclusive and respectful workplace where teamwork and collaboration are valued. The company encourages employees to deliver strong customer experiences while contributing to a supportive environment. You will have opportunities to build new skills, grow your career, and work alongside team members who are committed to customer satisfaction and home improvement excellence.

Company Overview: Home Depot is a leading retailer in the home improvement space, focused on delivering trusted products and high-quality customer service. You will work as part of a collaborative in-store team, where your efforts help customers enhance their homes and everyday experiences. In the Checkout Associate position, you support efficient front-end operations by ensuring transactions are completed smoothly and customers receive a positive and seamless checkout experience in a fast-paced, team-driven environment. Role and Responsibilities: In this role, you will contribute to daily store operations by accurately processing transactions and providing a welcoming checkout experience. You will interact directly with customers while ensuring all payment activities are handled securely and efficiently. • Process customer purchases accurately and efficiently using point-of-sale systems • Handle cash, credit cards, and digital payments with attention to accuracy and security • Provide friendly and professional customer service by addressing questions and resolving concerns • Maintain a clean, safe, and organized checkout area • Collaborate with team members to manage customer flow and support efficient store operations • Follow company policies for completing sales, returns, and exchanges • Assist with inventory support by identifying low-stock items and helping with restocking tasks Required Skills and Experience: • High school diploma or equivalent • Previous experience in cashiering, retail, or customer service is preferred • Strong attention to detail and numerical accuracy • Effective communication and interpersonal skills • Ability to stand for extended periods and perform repetitive tasks • Basic computer skills and familiarity with point-of-sale systems • Ability to work effectively within a team-oriented environment Preferred Qualifications: • Experience in retail or home improvement environments • Familiarity with Home Depot products and services • Ability to handle high volumes of transactions efficiently Compensation and Benefits: • Competitive hourly pay based on a 40-hour work schedule • Performance-based incentives and recognition programs • Healthcare, dental, and vision coverage • 401(k) retirement plan with company matching contributions • Paid time off and holiday pay • Employee discounts on products and services • Training and development opportunities to support career growth About Home Depot: Home Depot is dedicated to creating an inclusive and respectful workplace where teamwork and collaboration are valued. The company encourages employees to deliver strong customer experiences while contributing to a supportive environment. You will have opportunities to build new skills, grow your career, and work alongside team members who are committed to customer satisfaction and home improvement excellence.