Jobs at Ford

GENERALSUMMARY: Responsible for provider contracting strategic initiatives that interface with all areas of the company and affect contractual arrangements with providers; manage and maintain operational and technical aspects of provider contracting; builds rates and reimbursement terms, manage configuration process for accurate reimbursement, maintain database related to reimbursement and rates, managed multiple projects simultaneously, and negotiates favorable contracts and builds integrity in contractual relationships within the scope of responsibility and subject matter expertise. PRINCIPALDUTIESANDRESPONSIBILITIES: • Manage rate configuration process for contractual relationships, including incentive and risk sharing models, with networks, IPAs, hospitals, hospital-based physician groups and other providers to manage costs and improve quality, service, and access. • Coordinates configuration for the contracting process by providing workflow documents, financial summaries, guiding principles, amendments, etc. • Acts as subject matter expert for provider contracting operations and technical areas using Contract Management Software, FACETS, and other software. • Manages Provider Contracting service agreements internally and externally to improve coordination and accuracy of the deliverables. Coordinates problem resolution and implements tactics to improve processes with other departments as necessary. • Manages assigned projects related to Provider Contracting related to rates, reimbursements, audits, or special requests. • Performs basic financial analysis of contract proposals and financial and utilization data to determine medical cost impact to HAP/PHP/AHLIC. • Provide financial analysis and review of SOAs, financial statements, settlements and retro cap/eligibility issues. Facilitates resolution of financial issues between provider and financial area of the corporation as necessary and appropriate. • Monitors financial, quality, service and access performance of assigned networks and providers, using HAP/PHP/AHLIC reports to ensure optimal performance. • Negotiates settlements and audit recoveries. • Drafts template contracts consistent with regulatory and legal requirements and HAP contracting strategy. Secures necessary approvals from HAP's Legal Department and the State of Michigan Office of Financial and Insurance Services. • Effectively communicates contract terms to Information Systems for configuration. • Represents Provider Contracting in multi-departmental settings/projects and leads projects as assigned. • Perform other related duties as assigned. EDUCATION/EXPERIENCEREQUIRED: • Bachelor's Degree in Business or related field of study or at least six (6) years of related experience in lieu of education requirement. • Minimum of three (3) years in health care. • Minimum of two (2) years of health care experience in plan or provider managed care which may include finance, reimbursement, contract administration, operations or related fields. • Experience with contracts and reimbursement methodologies for physician organizations, ancillary providers and/or physicians is preferred. • Knowledge and ability to navigate HAP systems, including Facets, Cactus/Symplr, preferred. • Experienced with Excel. • Ability to initiate and coordinate multiple projects simultaneously. • Understanding of legal and business principles in healthcare. • Position will require a flexible schedule with periodic evening/weekend work. • Position requires travel with own car.

Position: Product Specialist - Reed City Location: Reed City Fox Motors has a Sales Consultant opening in Reed City, MI at Fox Ford of Cadillac. You would contribute to our overall vision, "Working together moving people throughout life," by developing and maintaining trust with our customers that will build long-term relationships. Key Responsibilities The Sales Consultant is a trusted position in providing remarkable purchase experiences. As a Sales Consultant, you interact and consult with customers, utilize dealership systems to complete follow-up and provide the highest level of customer service to build long-term business. Fox Motors is looking for a Sales Consultant that is competitive, career-focused, and has a drive to be innovative in a professional and dynamic sales environment. No previous experience in automotive sales is necessary - if you are someone with bartender, personal trainer or hotel & hospitality experience you'll love starting your career will fully train you for the first 60 days for this full-time position! If you are ready to put your career in gear, Apply Now! Key responsibilities include the following. Others may be assigned. • Approaches, greets, and offers assistance to customers who enters the dealership showroom or sales lot. • Keep up to date with the latest product information to ensure a high standard of vehicle knowledge. • Provide customers with specification information (performance, safety, benefits, etc.) about all vehicles. • Perform high-quality and professional demonstrations of vehicle features. • Utilizes dealership systems to complete (pre and post) follow-up to build and maintain a client database. • Maintains a working knowledge of vehicle values and equity, finance products and Fox programs. • Ensures Fox processes are followed for vehicle delivery. • Introduce customers to the various points of interest of the dealership. • Assists with preparation of the showroom, ensuring a strong selection of vehicles are available and that the showroom is always presentable for customers. Skills & Experience • Prior experience working with customers and providing an exceptional experience. • Remarkable communication and customer service skills. • Proven track record of achieving or over-achieving on sales goals. • Team oriented attitude with a high-energy personality. • Ability to work days, nights, and weekends as needed. • Ready to hit the ground running on learning new products. • Valid driver's license. What Fox Motors Offers • Paid Vacation, PTO, and Holidays • Medical, Dental and Vision • 401(k) with Employer Match • Flex Spending • Group Life Insurance (Company Paid) • Short-Term and Long-Term Disability • Supplemental Life Insurance • Accident Insurance • Employee Assistance Programs • Employee Discounts • Wellbeing Program • Growth and Development Opportunities As a Top 150 Dealer Group, we are dedicated to bringing both our employees and customers only the best experience. The vision of Fox Motors is working together moving people throughout life and our primary focus as a Fox Family is finding ways to give back to our employees, community, and customers as a team. We have a passion to see our team develop and grow with Fox University that provides development programs for sales, technicians, and management. Put your career in gear at Fox Motors and apply today! #J-18808-Ljbffr

General Summary This position has the following primary objectives with respect to customer relations for all HAP product lines: (1) Provide follow-up and courteous and prompt resolution to internal and external customer inquiries by conducting thorough investigations and fully educating customers; (2) Support corporate and departmental goals, member enrollment activities and product implementations; (3) Research, investigate and resolve service failures. Improve the customer experience by identifying root causes, trends and recommend resolutions for service recovery and retention; (4) Educate internal and external customers and prospective members to promote HAP as the health care coverage of choice. Principal Duties and Responsibilities • Respond to inquiries by telephone (inbound and outbound), mail and in person; research and answer inquiries, complaints and appeals by following all department standards, policies and procedures; direct inquiries to supporting departments for appropriate action and resolution. • Educate internal and external customers and potential members on policies, procedures, product offerings, benefit plan and coverage provisions related to all HAP products. • Document all incoming inquiries accurately to track member inquiry history and trends. • Practice and maintain confidentiality to Privacy and HIPAA regulations. Proactively seek training and development to enhance skills and abilities. • Monitor workflow inbox and outstanding cases to ensure that all inquiries receive an appropriate response in a timely manner; Contact internal/external customers (by phone/or in writing), as needed, to ensure timely resolution and follow-up to inquiry. • Interact with support departments in a professional manner to ensure internal and external customer needs are met. Develop and maintain strong business relationships with inter- departments; Continue to self-educate on changes in policies and procedures that occur in other departments which could have an impact on department operations and the servicing of customers. • Attend training and development sessions or continuing education opportunities offered by Customer Service and maintain enhanced skill levels and performance. • Interact with providers and their staff to obtain information for resolving customer inquiries/complaints. • Ensure and maintain compliance of all department and corporate standards, policies and procedures. • Recommend process improvements based on observations and trends identified while interacting with internal and external customers. • Coordinate and assist with various departmental projects, member enrollment periods, outreach activities and corporate initiatives. • Perform other related duties as assigned. Education / Experience Required • Associate degree or a minimum of four (4) years of recent and related work experience in a customer service capacity may be considered in lieu of the degree. • Course in Medical Terminology (required completion within six months post- employment) or two (2) years prior experience in the health care or health insurance field will be accepted in lieu of the medical technology course requirement. • Minimum of two (2) years of recent Customer Service or Call Center experience. Skills and Abilities • Must be dependable. • Demonstrate a high degree of integrity, patience, maturity, empathy, tact and diplomacy. • Demonstrate problem solving skills, flexibility, good judgment and ability to provide service excellence. • Demonstrate the ability to handle assigned projects from start to successful completion including appropriate follow-up and documentation. • Demonstrate the ability to handle multiple priorities concurrently in a timely and accurate manner. • Demonstrate strong interpersonal, listening, verbal communication and business writing skills. • Demonstrate efficiency in using a PC and various Microsoft programs. • Fundamental understanding of HMO/PPO/POS delivery system and claims billing. • Must be able to work flexible shifts, overtime including evenings and weekends as requested and/or scheduled. Additional Information • Organization: HAP (Health Alliance Plan) • Department: Customer Service • Shift: Day Job • Union Code: Office/Non-Exempt, HAP •

About the Role As an Asset Protection Specialist, you serve in high-risk store environments where you are empowered to make apprehensions and wear a uniform and body camera. In addition to maintaining a strong, visible presence on the sales floor, you focus on theft deterrence, investigations, and safety. Your work is essential to protecting our people, products, and the brand experience across our house of iconic brands: Gap, Old Navy, Banana Republic, and Athleta. What You'll Do • Maintain a strong, visible presence in high-risk stores to deter theft and promote safety. • Conduct surveillance and apprehend shoplifters in accordance with company policy and legal standards. • Wear and operate body-worn cameras to document incidents and ensure transparency. • Collaborate with store teams and law enforcement to build and prosecute cases involving external theft or fraud. • Train store teams on safe practices for handling theft-related incidents and using reporting tools. • Conduct regular checks of physical security systems and report any vulnerabilities. • Analyze incident data to identify patterns and recommend prevention strategies. • Support crisis response efforts and contribute to a culture of safety and inclusion. Who You Are • Experience in theft apprehension and surveillance. • Strong understanding of safety and legal protocols. • Ability to wear and operate body-worn cameras. • Excellent communication and de-escalation skills. • Ability to work independently in high-pressure environments. Strong knowledge of business continuity planning and risk management.

Ford is hiring for various positions including production workers, engineers, and sales representatives. Competitive wages with comprehensive benefits package. Join a global automotive leader with diverse brands and products. Opportunities for career growth and development.

GENERAL SUMMARY: The Application Administrator will serve as the internal champion and subject matter expert for department applications at HAP. This role focuses on supporting business users, maintaining system configurations, and driving adoption of current and potential future modules. PRINCIPLE DUTIES AND RESPONSIBILITIES: Support day-to-day use of application modules by internal users, including user access, approval workflows, and metadata updates. Coordinate with other departments to align system configurations with business policies. Serve as the first point of contact for user questions and issues, escalating to IT application support as needed. Monitor system performance and coordinate with application support for issue resolution. Conduct training sessions and maintain user documentation for new features and onboarding. Develop and deliver training materials and sessions for new users or when new features are rolled out. Participate in weekly status meetings and quarterly steering committees to report on system performance and adoption. Monitor data integrations with Oracle ERP and HR systems, collaborating with IT and applications to resolve issues. Ensure data integrity and accuracy across supplier records, contracts, and transactions. Generate and analyze reports to support compliance, audit, and performance tracking. Maintain up-to-date documentation on system configurations, processes, and best practices. Support continuous improvement by gathering user feedback and proposing enhancements. Ensure compliance with HAP's data governance and audit policies. Participate in ongoing enhancements, upgrades, and module rollouts. Coordinate testing and validation of new features or configurations. Maintain and update approval workflows, templates, and business rules. Work on maintenance of applications including business process mapping, requirements gathering, process configuration, documenting process flows, user interface configuration, user/supplier set-up and testing support. EDUCATION/EXPERIENCE REQUIRED: Bachelor's degree in Business Administration (or similar), Supply Chain, Information Systems, Computer Science, or related field or five plus (5+) years of vendor management experience. Minimum of five (5) years of experience in one of the following: procurement, finance systems, business configuration, information technology or enterprise software administration. Experience with enterprise software systems, preferably in one of the following: operations, data management, technology environments, procurement or finance environments. Experience with system configuration, user support, and training delivery. Familiarity with project management methodologies like Agile or Waterfall is a plus. Understanding of data integrations or SSO (e.g., SAML 2.0) is a plus, but not mandatory. Demonstrated ability to learn new systems and processes quickly. Strong communication and problem-solving skills. Provider Network Operations Preferred Experience: Experience with symplr, similar platforms or provider data is strongly preferred. Experience with symplr modules preferred. Familiarity with provider management and credentialing processes, provider lifecycle management, or provider enrollment is a plus. Experience in healthcare or insurance industry preferred. Understanding of compliance and auditing requirements in provider data management, enrollment and credentialing preferred.

Position: Service Technician - Reed City Location: Reed City Fox Motors has a Service Technician opening in Traverse City, MI at Fox Ford of Cadillac. You would contribute to our overall vision, "Working together moving people throughout life," by developing and maintaining trust with our customers that will build long-term relationships. KEY RESPONSIBILITIES The Service Technician is key to ensuring customer satisfaction with our service team. As a Service Technician, you are responsible for performing diagnoses and repairs for customer and internal vehicles and being specialized in specific areas of repair and maintenance. Fox Motors is looking for a Service Technician that has previously worked with cars in some capacity, is customer-focused and has a drive to perform in a growing environment. If you are ready to put your career in gear, Apply Now! Key responsibilities include the following. Others may be assigned. • Performs work as outlined on repair order with efficiency and accuracy, in accordance with dealership and factory standards. • Diagnoses cause of any malfunction and performs repair. • Communicates with parts department to obtain needed parts. • Communicates with Service Manager and Service Advisor to complete the job in a timely manner. SKILLS & EXPERIENCE • One-year related experience and/or training; or equivalent combination of education and experience. • CERTIFICATES, LICENSES & REGISTRATIONS preferred but not required. • Automotive Service Excellence (ASE) Certifications preferred but not required. • Valid driver's license. WHAT FOX MOTORS OFFERS • Paid Vacation, PTO, and Holidays • Medical, Dental and Vision • 401(k) with Employer Match • Flex Spending • Group Life Insurance (Company Paid) • Short-Term and Long-Term Disability • Supplemental Life Insurance • Accident Insurance • Employee Assistance Programs • Employee Discounts • Wellbeing Program • Growth and Development Opportunities As a Top 150 Dealer Group, we are dedicated to bringing both our employees and customers only the best experience. The vision of Fox Motors is working together moving people throughout life and our primary focus as a Fox Family is finding ways to give back to our employees, community, and customers as a team. We have a passion to see our team develop and grow with Fox University that provides development programs for sales, technicians, and management. Put your career in gear at Fox Motors and apply today! #J-18808-Ljbffr

Join the dynamic team at Phil Long Ford of Motor City as a Full-Time Quick Lane Service Advisor, where excitement meets opportunity in the heart of Colorado Springs, CO! As an Automotive Service Writer, you'll be at the forefront of ensuring customer satisfaction while working in a fast-paced, high-energy environment. Your skills as an Automotive Service Advisor will shine as you engage with clients, provide expert advice, and help them navigate their service needs. With a competitive pay range of $36,844 - $149,194, including commission and bonuses, the potential for growth and financial rewards is significant. This onsite position offers an exhilarating chance to be part of a thriving dealership that values teamwork and excellence. You will be provided great benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Health Savings Account, Flexible Spending Account, Competitive Salary, Paid Time Off, and Employee Discounts. Don't miss your chance to elevate your career while making an impact in the automotive industry! Day to day as a Quick Lane Service Advisor As an Automotive Service Advisor at Phil Long Ford of Motor City, you'll be pivotal in delivering exceptional customer experiences. Your day will kick off with a warm greeting for each customer, as you listen attentively to their vehicle concerns and describe necessary services for routine maintenance. With your keen ability to identify mechanical issues through detailed questioning or visual inspections, you'll prepare comprehensive repair orders that highlight time, costs, and labor estimates for service. You'll also provide customers with transparent and accurate cost estimates for any additional repairs required, ensuring they're fully informed before authorizing work. Your role encompasses scheduling appointments, following up on repairs, and expertly managing customer interactions to resolve any complaints, all while maintaining high standards of customer satisfaction. By promoting a service marketing program and keeping your work area organized, you'll contribute to a seamless operation that enhances the overall dealership experience. Join us and transform the way customers perceive automotive service! Would you be a great Quick Lane Service Advisor? To thrive as an Automotive Service Advisor at Phil Long Ford of Motor City, candidates must possess a blend of technical knowledge and outstanding interpersonal skills. With a minimum of two years of related experience and/or training, you'll be equipped to handle customer inquiries and diagnose vehicle issues effectively. Proficiency in using service software and tools is essential for preparing accurate repair orders and tracking service history. Strong communication skills are vital, as you will need to explain complex automotive issues and repair processes clearly to customers. Alongside customer service expertise, a keen attention to detail ensures that all aspects of the repair orders, from labor estimates to parts costs, are meticulously managed. Additionally, being proactive and organized will enable you to effectively schedule appointments, follow up on repairs, and maintain high standards of customer satisfaction. If you're ready to embody these skills, join our team and make an impact in the automotive industry! Your next step We're looking for talented individuals like you to join our team and help us achieve our goals. If you're passionate, driven, and committed to making a difference, we want to hear from you! Don't wait - apply now and take the first step towards a fulfilling career with endless possibilities. Let's work together to make great things happen!

The responsibilities of a Service Advisor include greeting customers, listening to their needs, and scheduling appointments as needed. They may also set up loaner cars and verify insurance before maintenance is scheduled. Phil Long Ford of Denver is a dynamic, exciting and fun environment that offers more than a job to hardworking individuals. We offer life opportunities full of personal and professional growth and advancement. We're at the forefront of our industry because we exemplify change. We embody pride in our employees, pride in our products and our quality of work, pride in our community and in our culture. We have a tireless determination to succeed. $38,577 - $172,776 Per Year (Commission Only) Benefits • Medical, Dental & Vision Insurance • Life Insurance • Health Savings Account • 401k • Flexible Spending Account • Life Insurance • Paid Time Off • Employee Discounts Service Advisor Responsibilities: • Greet customers promptly • Obtain customer and vehicle information • Clearly report all vehicle symptoms as described by the customer • Determine and recommend maintenance base on age, mileage and history of vehicle • Prepare a complete and accurate estimate of cost for labor and parts • Establish follow up time • Monitor the progress of each vehicle throughout the day, and update customers frequently • Verify that the final invoice reconciles with the work performed on the repair order • Explain all completed work and charges to customers Service Advisor Requirements: • Previous experience at a Ford dealership is a plus • Ability to identify the problem quickly • Knowledge of automobiles • Proven record of achieving exceptional customer satisfaction • Past experience as a service advisor, assistant lane manager or service consultant • Very energetic personality • A desire for a long-term career with a growing organization • Personal and professional integrity • Computer skills and willingness to learn new programs • Ability to learn new technology and repair and service procedures and specifications • Minimum of 1 year in service department • Ability to lift 50 pounds and work on your feet for extended periods of time • Ability to work in a fast-paced environment • Basic computer skills • Positive, friendly attitude • High school diploma or equivalent We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

The responsibilities of a Service Advisor include greeting customers, listening to their needs, and scheduling appointments as needed. They may also set up loaner cars and verify insurance before maintenance is scheduled. Phil Long Ford of Denver is a dynamic, exciting and fun environment that offers more than a job to hardworking individuals. We offer life opportunities full of personal and professional growth and advancement. We're at the forefront of our industry because we exemplify change. We embody pride in our employees, pride in our products and our quality of work, pride in our community and in our culture. We have a tireless determination to succeed. $38,577 - $172,776 Per Year (Commission Only) Benefits • Medical, Dental & Vision Insurance • Life Insurance • Health Savings Account • 401k • Flexible Spending Account • Life Insurance • Paid Time Off • Employee Discounts Service Advisor Responsibilities: • Greet customers promptly • Obtain customer and vehicle information • Clearly report all vehicle symptoms as described by the customer • Determine and recommend maintenance base on age, mileage and history of vehicle • Prepare a complete and accurate estimate of cost for labor and parts • Establish follow up time • Monitor the progress of each vehicle throughout the day, and update customers frequently • Verify that the final invoice reconciles with the work performed on the repair order • Explain all completed work and charges to customers Service Advisor Requirements: • Previous experience at a Ford dealership is a plus • Ability to identify the problem quickly • Knowledge of automobiles • Proven record of achieving exceptional customer satisfaction • Past experience as a service advisor, assistant lane manager or service consultant • Very energetic personality • A desire for a long-term career with a growing organization • Personal and professional integrity • Computer skills and willingness to learn new programs • Ability to learn new technology and repair and service procedures and specifications • Minimum of 1 year in service department • Ability to lift 50 pounds and work on your feet for extended periods of time • Ability to work in a fast-paced environment • Basic computer skills • Positive, friendly attitude • High school diploma or equivalent We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

Join the dynamic team at Phil Long Ford of Motor City as a Full-Time Quick Lane Service Advisor, where excitement meets opportunity in the heart of Colorado Springs, CO! As an Automotive Service Writer, you'll be at the forefront of ensuring customer satisfaction while working in a fast-paced, high-energy environment. Your skills as an Automotive Service Advisor will shine as you engage with clients, provide expert advice, and help them navigate their service needs. With a competitive pay range of $36,844 - $149,194, including commission and bonuses, the potential for growth and financial rewards is significant. This onsite position offers an exhilarating chance to be part of a thriving dealership that values teamwork and excellence. You will be provided great benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Health Savings Account, Flexible Spending Account, Competitive Salary, Paid Time Off, and Employee Discounts. Don't miss your chance to elevate your career while making an impact in the automotive industry! Day to day as a Quick Lane Service Advisor As an Automotive Service Advisor at Phil Long Ford of Motor City, you'll be pivotal in delivering exceptional customer experiences. Your day will kick off with a warm greeting for each customer, as you listen attentively to their vehicle concerns and describe necessary services for routine maintenance. With your keen ability to identify mechanical issues through detailed questioning or visual inspections, you'll prepare comprehensive repair orders that highlight time, costs, and labor estimates for service. You'll also provide customers with transparent and accurate cost estimates for any additional repairs required, ensuring they're fully informed before authorizing work. Your role encompasses scheduling appointments, following up on repairs, and expertly managing customer interactions to resolve any complaints, all while maintaining high standards of customer satisfaction. By promoting a service marketing program and keeping your work area organized, you'll contribute to a seamless operation that enhances the overall dealership experience. Join us and transform the way customers perceive automotive service! Would you be a great Quick Lane Service Advisor? To thrive as an Automotive Service Advisor at Phil Long Ford of Motor City, candidates must possess a blend of technical knowledge and outstanding interpersonal skills. With a minimum of two years of related experience and/or training, you'll be equipped to handle customer inquiries and diagnose vehicle issues effectively. Proficiency in using service software and tools is essential for preparing accurate repair orders and tracking service history. Strong communication skills are vital, as you will need to explain complex automotive issues and repair processes clearly to customers. Alongside customer service expertise, a keen attention to detail ensures that all aspects of the repair orders, from labor estimates to parts costs, are meticulously managed. Additionally, being proactive and organized will enable you to effectively schedule appointments, follow up on repairs, and maintain high standards of customer satisfaction. If you're ready to embody these skills, join our team and make an impact in the automotive industry! Your next step We're looking for talented individuals like you to join our team and help us achieve our goals. If you're passionate, driven, and committed to making a difference, we want to hear from you! Don't wait - apply now and take the first step towards a fulfilling career with endless possibilities. Let's work together to make great things happen!