Jobs at Ford

Ford Spring Hill is seeking an Experienced Line Technician with a minimum of 3 years of dealership/retailer experience preferred, but other related experience will be considered. This role involves performing advanced diagnostics, repairs, and maintenance on Ford vehicles to ensure top performance and customer satisfaction.

Key Responsibilities

• Diagnose and repair transmissions, engines, electrical, braking, and other vehicle systems.
• Perform advanced transmission repairs and replacements following Ford OEM procedures.
• Utilize manual and computerized diagnostic tools to troubleshoot issues accurately.
• Conduct routine maintenance services such as oil changes, tire rotations, and brake repairs.
• Provide accurate labor and time estimates for recommended repairs.
• Maintain detailed repair records and service documentation.
• Work efficiently to meet manufacturer and dealership standards.
• Communicate effectively with service advisors and team members.
• Follow all safety protocols and maintain a clean work environment.

Requirements

Skill Requirements:

• Strong diagnostic and troubleshooting skills using manual and electronic tools.
• Ability to work independently and as part of a team in a fast-paced environment.
• Knowledge of repair procedures, maintenance schedules, and OEM guidelines.
• Attention to detail and a commitment to quality workmanship.
• Strong verbal and written communication skills.

Experience Requirements:

• Minimum 3 years of experience as a Line Technician.
• Proven hands-on experience with transmission repairs and replacements.
• ASE Certification (preferred but not required).
• A valid driver's license is required.
• Experience in a dealership or high-volume service facility.
• Completion of a formal automotive training program (preferred).

Benefits

• Competitive Pay Based on Experience.

• Paid Training and Career Advancement Opportunities.

• Comprehensive Benefits Package, including:
  ✅ Health, Dental, and Vision Insurance
  ✅ 401(k) Retirement Plan with up to 4% Company Match
  ✅ Life Insurance (Up to 1x Salary at No Cost to Employees)
  ✅ Paid Time Off (PTO) – Up to 4 Weeks of Vacation
  ✅ Employee Discounts on Vehicle Services and Purchase

Job Description

Summary

The Lube Technician will be responsible for lubricating cars in a quick, yet thorough manner, and for carrying out his responsibilities through coordination with the Production Foreman.

Duties and Responsibilities

• Perform all automotive lubrication services (oil changes, topping off fluids, etc)
• Perform thorough check of customer’s car (i.e., battery, lights, tires), referring all needed repairs and preventive maintenance to Service Advisor.
• Operate and maintain all lubrication equipment.
• Receive repair order from either the Service Salesman or the Production Foreman and proceed to service lift.
• Lubricate entire car while looking for other items which may need repair.
• Ensure that the customer’s car is kept clean.
• Make certain all equipment is in proper working order, especially the lifts.
• Use adequate, but not excessive, amounts of materials and supplies.
• Must follow all company safety policies and procedures, and immediately report any and all accidents to a manager or supervisor.

Job Description

2024 USA Today Top Workplace!

We are currently seeking Sales Consultants at one of our most productive stores, Joe Cooper Ford of Edmond. The foundation of our success is providing extra-ordinary customer support while creating a high level of professionalism and mutual respect amongst our culturally and gender diverse sales staff. We are looking for sales-focused applicants who are self-motivated and have outstanding communication and customer service skills with a strong work ethic. This is a tremendous opportunity for professionals looking for an exciting career with proven six figure income potential.  

Responsibilities

• Helps customer with vehicle selection and promotes model options and features, value-add products and services, and purchase and finance options following dealership policies
• Conducts vehicle test drives and ensures all speed limits and all other rules of the road are followed
• Negotiates sale closure in a clear, concise, and highly ethical fashion
• Helps facilitate delivery by providing a clear explanation of vehicle and features operation, warranty, and servicing requirements
• Maintains accurate sales documentation
• Maintains up-to-date knowledge of all vehicles, accessories, financing options, and promotions
• Attends all staff meetings, trainings, and educational classes as required
• Helps educate/train new staff members
• Performs other duties as assigned

Dublin Ford, a family-owned and operated Ford dealership located in Dublin, GA, has been a trusted partner in the automotive community since 2008. We take pride in offering our customers a diverse selection of the latest Ford vehicles, including trucks, cars, SUVs, and hybrids. Our commitment to excellence is reflected in our sales approach, where we prioritize customer satisfaction and build lasting relationships. We are currently seeking an Automotive Sales Professional to join our dynamic team. In this role, you will engage with customers, understand their needs, and provide them with the best vehicle options suited to their preferences. If you are passionate about cars, have exceptional communication skills, and love helping people find their perfect vehicle, we want to hear from you!

Responsibilities

• Build rapport with customers to understand their automotive needs and preferences.
• Educate customers on vehicle features, benefits, and financing options.
• Guide customers through the sales process from initial contact to vehicle delivery.
• Maintain knowledge of the latest Ford vehicles and competitor models.
• Follow up with customers after the sale to ensure complete satisfaction and encourage referrals.
• Work collaboratively with the sales team to develop strategies to meet and exceed sales targets.
• Participate in ongoing training and workshops to enhance sales skills and product knowledge.

Requirements

• Previous experience in automotive sales or a related field is preferred but not required.
• Strong customer service and communication skills.
• Ability to understand customer needs and guide them effectively through the purchasing process.
• Team player with a positive attitude and willingness to learn.
• Self-motivated with a strong desire to achieve sales goals.
• Basic computer proficiency for managing customer information and sales processes.
• A valid driver's license and the ability to pass a background check.

Benefits

Great Commission Structure!

High Commission %'s Paid. Earn a minimum of 25% and up to an unheard of 35% of payable front end gross profit, plus additional bonuses! Thousands In Potential Volume Bonuses! Factory Incentives! Spiff Programs! Excellent Medical, Dental & Vision Benefits. Paid Vacation. 401(k) with potential for Company Match. Your Earning Potential Is Unlimited. Promotions from Within! Excellent Advancement Opportunity! A Professional and Respectful Work Environment. High Quality Selling Processes To Properly Assist Today's Customers.

Join the dynamic team at Phil Long Ford of Motor City as a Full-Time Quick Lane Service Advisor, where excitement meets opportunity in the heart of Colorado Springs, CO! As an Automotive Service Writer, you'll be at the forefront of ensuring customer satisfaction while working in a fast-paced, high-energy environment. Your skills as an Automotive Service Advisor will shine as you engage with clients, provide expert advice, and help them navigate their service needs. With a competitive pay range of $36,844 - $149,194, including commission and bonuses, the potential for growth and financial rewards is significant. This onsite position offers an exhilarating chance to be part of a thriving dealership that values teamwork and excellence. You will be provided great benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Health Savings Account, Flexible Spending Account, Competitive Salary, Paid Time Off, and Employee Discounts. Don't miss your chance to elevate your career while making an impact in the automotive industry! Day to day as a Quick Lane Service Advisor As an Automotive Service Advisor at Phil Long Ford of Motor City, you'll be pivotal in delivering exceptional customer experiences. Your day will kick off with a warm greeting for each customer, as you listen attentively to their vehicle concerns and describe necessary services for routine maintenance. With your keen ability to identify mechanical issues through detailed questioning or visual inspections, you'll prepare comprehensive repair orders that highlight time, costs, and labor estimates for service. You'll also provide customers with transparent and accurate cost estimates for any additional repairs required, ensuring they're fully informed before authorizing work. Your role encompasses scheduling appointments, following up on repairs, and expertly managing customer interactions to resolve any complaints, all while maintaining high standards of customer satisfaction. By promoting a service marketing program and keeping your work area organized, you'll contribute to a seamless operation that enhances the overall dealership experience. Join us and transform the way customers perceive automotive service! Would you be a great Quick Lane Service Advisor? To thrive as an Automotive Service Advisor at Phil Long Ford of Motor City, candidates must possess a blend of technical knowledge and outstanding interpersonal skills. With a minimum of two years of related experience and/or training, you'll be equipped to handle customer inquiries and diagnose vehicle issues effectively. Proficiency in using service software and tools is essential for preparing accurate repair orders and tracking service history. Strong communication skills are vital, as you will need to explain complex automotive issues and repair processes clearly to customers. Alongside customer service expertise, a keen attention to detail ensures that all aspects of the repair orders, from labor estimates to parts costs, are meticulously managed. Additionally, being proactive and organized will enable you to effectively schedule appointments, follow up on repairs, and maintain high standards of customer satisfaction. If you're ready to embody these skills, join our team and make an impact in the automotive industry! Your next step We're looking for talented individuals like you to join our team and help us achieve our goals. If you're passionate, driven, and committed to making a difference, we want to hear from you! Don't wait - apply now and take the first step towards a fulfilling career with endless possibilities. Let's work together to make great things happen!

Join the dynamic team at Phil Long Ford of Motor City as a Full-Time Quick Lane Service Advisor, where excitement meets opportunity in the heart of Colorado Springs, CO! As an Automotive Service Writer, you'll be at the forefront of ensuring customer satisfaction while working in a fast-paced, high-energy environment. Your skills as an Automotive Service Advisor will shine as you engage with clients, provide expert advice, and help them navigate their service needs. With a competitive pay range of $36,844 - $149,194, including commission and bonuses, the potential for growth and financial rewards is significant. This onsite position offers an exhilarating chance to be part of a thriving dealership that values teamwork and excellence. You will be provided great benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Health Savings Account, Flexible Spending Account, Competitive Salary, Paid Time Off, and Employee Discounts. Don't miss your chance to elevate your career while making an impact in the automotive industry! Day to day as a Quick Lane Service Advisor As an Automotive Service Advisor at Phil Long Ford of Motor City, you'll be pivotal in delivering exceptional customer experiences. Your day will kick off with a warm greeting for each customer, as you listen attentively to their vehicle concerns and describe necessary services for routine maintenance. With your keen ability to identify mechanical issues through detailed questioning or visual inspections, you'll prepare comprehensive repair orders that highlight time, costs, and labor estimates for service. You'll also provide customers with transparent and accurate cost estimates for any additional repairs required, ensuring they're fully informed before authorizing work. Your role encompasses scheduling appointments, following up on repairs, and expertly managing customer interactions to resolve any complaints, all while maintaining high standards of customer satisfaction. By promoting a service marketing program and keeping your work area organized, you'll contribute to a seamless operation that enhances the overall dealership experience. Join us and transform the way customers perceive automotive service! Would you be a great Quick Lane Service Advisor? To thrive as an Automotive Service Advisor at Phil Long Ford of Motor City, candidates must possess a blend of technical knowledge and outstanding interpersonal skills. With a minimum of two years of related experience and/or training, you'll be equipped to handle customer inquiries and diagnose vehicle issues effectively. Proficiency in using service software and tools is essential for preparing accurate repair orders and tracking service history. Strong communication skills are vital, as you will need to explain complex automotive issues and repair processes clearly to customers. Alongside customer service expertise, a keen attention to detail ensures that all aspects of the repair orders, from labor estimates to parts costs, are meticulously managed. Additionally, being proactive and organized will enable you to effectively schedule appointments, follow up on repairs, and maintain high standards of customer satisfaction. If you're ready to embody these skills, join our team and make an impact in the automotive industry! Your next step We're looking for talented individuals like you to join our team and help us achieve our goals. If you're passionate, driven, and committed to making a difference, we want to hear from you! Don't wait - apply now and take the first step towards a fulfilling career with endless possibilities. Let's work together to make great things happen!

The responsibilities of a Service Advisor include greeting customers, listening to their needs, and scheduling appointments as needed. They may also set up loaner cars and verify insurance before maintenance is scheduled. Phil Long Ford of Denver is a dynamic, exciting and fun environment that offers more than a job to hardworking individuals. We offer life opportunities full of personal and professional growth and advancement. We're at the forefront of our industry because we exemplify change. We embody pride in our employees, pride in our products and our quality of work, pride in our community and in our culture. We have a tireless determination to succeed. $38,577 - $172,776 Per Year (Commission Only) Benefits • Medical, Dental & Vision Insurance • Life Insurance • Health Savings Account • 401k • Flexible Spending Account • Life Insurance • Paid Time Off • Employee Discounts Service Advisor Responsibilities: • Greet customers promptly • Obtain customer and vehicle information • Clearly report all vehicle symptoms as described by the customer • Determine and recommend maintenance base on age, mileage and history of vehicle • Prepare a complete and accurate estimate of cost for labor and parts • Establish follow up time • Monitor the progress of each vehicle throughout the day, and update customers frequently • Verify that the final invoice reconciles with the work performed on the repair order • Explain all completed work and charges to customers Service Advisor Requirements: • Previous experience at a Ford dealership is a plus • Ability to identify the problem quickly • Knowledge of automobiles • Proven record of achieving exceptional customer satisfaction • Past experience as a service advisor, assistant lane manager or service consultant • Very energetic personality • A desire for a long-term career with a growing organization • Personal and professional integrity • Computer skills and willingness to learn new programs • Ability to learn new technology and repair and service procedures and specifications • Minimum of 1 year in service department • Ability to lift 50 pounds and work on your feet for extended periods of time • Ability to work in a fast-paced environment • Basic computer skills • Positive, friendly attitude • High school diploma or equivalent We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

The responsibilities of a Service Advisor include greeting customers, listening to their needs, and scheduling appointments as needed. They may also set up loaner cars and verify insurance before maintenance is scheduled. Phil Long Ford of Denver is a dynamic, exciting and fun environment that offers more than a job to hardworking individuals. We offer life opportunities full of personal and professional growth and advancement. We're at the forefront of our industry because we exemplify change. We embody pride in our employees, pride in our products and our quality of work, pride in our community and in our culture. We have a tireless determination to succeed. $38,577 - $172,776 Per Year (Commission Only) Benefits • Medical, Dental & Vision Insurance • Life Insurance • Health Savings Account • 401k • Flexible Spending Account • Life Insurance • Paid Time Off • Employee Discounts Service Advisor Responsibilities: • Greet customers promptly • Obtain customer and vehicle information • Clearly report all vehicle symptoms as described by the customer • Determine and recommend maintenance base on age, mileage and history of vehicle • Prepare a complete and accurate estimate of cost for labor and parts • Establish follow up time • Monitor the progress of each vehicle throughout the day, and update customers frequently • Verify that the final invoice reconciles with the work performed on the repair order • Explain all completed work and charges to customers Service Advisor Requirements: • Previous experience at a Ford dealership is a plus • Ability to identify the problem quickly • Knowledge of automobiles • Proven record of achieving exceptional customer satisfaction • Past experience as a service advisor, assistant lane manager or service consultant • Very energetic personality • A desire for a long-term career with a growing organization • Personal and professional integrity • Computer skills and willingness to learn new programs • Ability to learn new technology and repair and service procedures and specifications • Minimum of 1 year in service department • Ability to lift 50 pounds and work on your feet for extended periods of time • Ability to work in a fast-paced environment • Basic computer skills • Positive, friendly attitude • High school diploma or equivalent We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

GENERAL SUMMARY: As an integral member of the HAP Medical Policy Team, the Project Coordinator will be responsible for research and guidance on coding such as CPT, HCPCS, ICD used in the development and maintenance of Benefit Administration Manual policies and HAP's coverage tool (Master Tiering Database) as well as actively participate in various HAP code-related committees and ad hoc projects. PRINCIPLE DUTIES AND RESPONSIBILITIES: • Conduct research for development and update of codes for Benefit Administration Manual policies and the Master Tiering Database, requests by the Utilization Management Committee and HAP code-related committees, and other issues such as new technology. Maintain organized documentation of findings from research as well as proposed resolutions. • Research all types of codes (e.g., CPT, HCPCS, ICD) including new codes, existing codes, additions and deletions of codes, use of modifiers, and revenue codes to be compliant with Medicare rules and regulations, the Medicare Billing Manual, the American Medical Association, or any adopted resource used in Benefit Administration Manual policies and the Master Tiering Database as needed and on a quarterly or yearly basis. • Assist with preparing draft Benefit Administration Manual (BAM) policies with correct codes ensuring that all Medicare covered codes are found on the BAM, new codes are on the correct BAM, and codes are aligned with benefit coverage and contractual obligations. • Participate in Medical Policy Team and HAP code-related committee meetings to resolve coding questions related to claims, configuration, benefits, new technology, fraud, compliance, and any other issue. Aside from committee meetings, assist with claims resolution issues as needed. • Assist in requesting and tracking any system configuration changes completed by the Benefit Configuration Team (BCT) and work with BCT on coding changes approved by the Utilization Management Committee or leadership. • Work with the Medical Policy Team on communications issues related to compliance, billing, new procedures codes, or other matters for inclusion in interdepartmental documents. • Provide ad hoc research and guidance for special projects as needed. • Maintain/enhance professional and technical knowledge through educational workshops and reviewing professional publications as it pertains to Benefit Administration Manual policies, claims processing decisions, and coding credentials. This posting represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and duties. It should be understood, therefore, that employees may be asked to perform job-related duties beyond those explicitly described above. EDUCATION/EXPERIENCE REQUIRED: • Associate degree required in Health Information Management (HIM), Health Information Technology (HIT), healthcare, health service, or public health related field, required. • Bachelor's degree or equivalent work experience in healthcare, health service, or public health related field, highly preferred. • At least three (3) years of coding experience/proficiency in diagnostic and procedural coding, required. • Wide range of prior coding experience working with both physicians/medical groups/physician offices and hospitals, preferred. • Strong knowledge of ICD-10-CM coding and guidelines. • Knowledge of medical billing and third-party payer regulations. • Knowledge of CMS programs, processes, risk adjustment payment methodology, and payment principles. • Knowledge of anatomy, physiology, pathophysiology, disease processes, medical terminology, pharmacology, and coding systems. • Experience with computer software programs such as Microsoft Office products, Adobe Pro, and others used for data collection. • Excellent quantitative, analytical, and problem-solving skills and ability to organize and manage multiple priorities. • Excellent written and oral communication skills, ability to collaborate with multiple HAP departments, and work independently to achieve desired results. CERTIFICATIONS/LICENSURES REQUIRED: • Certified Professional Coder (CPC) required but Certified Coding Specialist (CCS) and/or Certified Coding Specialist-Physician (CCS-P), highly preferred.

• *This is a temporary position and will end on June 5, 2026** REPORTS TO: Principal SUPERVISES: May coordinate and direct the activities of teacher assistants. PURPOSE: To plan, organize and present instruction and instructional environments that help students learn subject matter and skills that will contribute to their educational and social development. DUTIES AND RESPONSIBILITIES A. MAJOR FUNCTION: Management of Instructional Time The teacher has materials, supplies, and equipment for each lesson ready at the start of the lesson or instructional activity; gets the class started quickly; gets students on task quickly at the beginning of each lesson; maintains a high level of student time-on-task. B. MAJOR FUNCTION: Management of Student Behavior The teacher has established a set of rules and procedures that govern the handling of routine administrative matters; has established a set of rules and procedures that govern student verbal participation and talk during different types of activities—whole-class instruction, small group instruction, etc.; has established a set of rules and procedures that govern student movement in the classroom during different types of instructional and non- instructional activities; frequently monitors the behavior of all students during whole-class, small group, and seat work activities and during transitions between instructional activities; stops inappropriate behavior promptly and consistently, yet maintains the dignity of the student. C. MAJOR FUNCTION: Instructional Presentation The teacher begins lesson or instructional activity with a review of previous materials; introduces the lesson or instructional activity and specific learning objectives when appropriate; speaks fluently and precisely; presents the lesson or instructional activity using concepts and language understandable to the students; provides relevant examples and demonstrations to illustrate concepts and skills; assigns tasks that students handle with a high rate of success; asks appropriate levels of questions that students handle with a high rate of success; conducts lesson or instructional activity at a brisk pace, slowing presentations when necessary for student understanding but avoiding slowdowns; makes transitions between lessons and between instructional activities within lessons efficiently and smoothly; makes sure that the assignment is clear; summarizes the main point(s) of the lesson at the end of the lesson or instructional activity. GCS, Rev. 2/06 D. MAJOR FUNCTION: Instructional Monitoring of Student Performance The teacher maintains clear, firm and reasonable work standards and due dates; circulates during class work to check all students' performance; routinely uses oral, written, and other work products to check student progress; poses questions clearly and one at a time. E. MAJOR FUNCTION: Instructional Feedback The teacher provides feedback on the correctness or incorrectness of in-class work to encourage student growth; regularly provides prompt feedback on assigned out-of-class work; affirms a correct oral response appropriately, and moves on; provides sustaining feedback after an incorrect response or no response by probing, repeating the question, giving a clue, or allowing more time. F. MAJOR FUNCTION: Facilitating Instruction The teacher has an instructional plan which is compatible with the school and system- wide curricular goals; uses diagnostic information obtained from tests and other assessment procedures to develop and revise objectives and/or tasks; maintains accurate records to document student performance; has instructional plan that matches/aligns objectives, learning strategies, assessment and student needs at the appropriate level of difficulty; uses available human and material resources to support the instructional program. G. MAJOR FUNCTION: Interacting Within the Educational Environment The teacher treats all students in a fair and equitable manner; interacts effectively with students, co-workers, parents, and community. H. MAJOR FUNCTION: Performing Non-Instructional Duties The teacher carries out non-instructional duties as assigned and/or as need is perceived; adheres to established laws, policies, rules, and regulations; follows a plan for professional development and demonstrates evidence of growth. ADDITIONAL JOB FUNCTIONS Performs other related work as required. MINIMUM TRAINING AND EXPERIENCE Degree in education or in a related area that will qualify for licensure as a teacher by the North Carolina Department of Public Instruction. MINIMUM QUALIFICATIONS OR STANDARDS REQUIRED TO PERFORM ESSENTIAL JOB FUNCTIONS Physical Requirements: Must be able to use a variety of equipment and classroom tools such as computers, copiers, typewriters, calculators, pencils, scissors, and equipment for children with special needs, etc. Must be able to exert a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Due to amount of time spent standing and/or walking, physical requirements are consistent with those for Light Work. Data Conception: Requires the ability to compare and/or judge the readily observable, functional, structural, or composite characteristics (whether similar to or divergent from obvious standards) of data, people or things. Interpersonal Communication: Requires the ability to speak and/or signal people to convey or exchange information. Includes receiving instructions, assignments and/or directions from superiors. Language Ability: Requires the ability to read a variety of correspondence, reports, handbooks, forms, lists, etc. Requires the ability to prepare correspondence, simple reports, forms, instructional materials, etc., using prescribed format. Intelligence: Requires the ability to apply principles of logical or scientific thinking to define problems, collect data, establish facts, and draw valid conclusions; to interpret an extensive variety of technical instructions in mathematical or diagrammatic form; and to deal with several abstract and concrete variables. Verbal Aptitude: Requires the ability to record and deliver information, to explain procedures, to follow oral and written instructions. Must be able to communicate effectively and efficiently in variety of technical or professional languages including medical, legal and counseling terminology. Numerical Aptitude: Requires the ability to utilize mathematical formulas; to add and subtract; multiply and divide; utilize decimals and percentages; and to apply the principles of descriptive statistics, statistical inference and statistical theory. Form/Spatial Aptitude: Requires the ability to inspect items for proper length, width and shape. Motor Coordination: Requires the ability to coordinate hands and eyes rapidly and accurately in using office equipment. Manual Dexterity: Requires the ability to handle a variety of items such as office equipment and hand tools. Must have minimal levels of eye/hand/foot coordination. Color Discrimination: Requires the ability to differentiate between colors and shades of color. Interpersonal Temperament: Requires the ability to deal with people beyond giving and receiving instructions. Must be adaptable to performing under stress and when confronted with emergency situations. Physical Communication: Requires the ability to talk and hear: (Talking: expressing or exchanging ideas by means of spoken words. Hearing: perceiving nature of sounds by ear). Must be able to communicate via telephone. KNOWLEDGE, SKILLS AND ABILITIES Ability to constantly monitor the safety and well-being of students, particularly when student is participating in an inclusive activity. Ability to motivate students. Ability to maintain a clean and orderly environment. Ability to perform general clerical duties. Ability to maintain order and discipline in a classroom. Ability to operate common office machines. Ability to maintain basic files and records. Ability to understand and follow oral and written instructions. Ability to establish and maintain effective working relationships as necessitates by work assignments. DISCLAIMER The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to this job.

GENERAL SUMMARY: As an integral member of the HAP Medical Policy Team, the Project Coordinator will be responsible for research and guidance on coding such as CPT, HCPCS, ICD used in the development and maintenance of Benefit Administration Manual policies and HAP's coverage tool (Master Tiering Database) as well as actively participate in various HAP code-related committees and ad hoc projects. PRINCIPLE DUTIES AND RESPONSIBILITIES: • Conduct research for development and update of codes for Benefit Administration Manual policies and the Master Tiering Database, requests by the Utilization Management Committee and HAP code-related committees, and other issues such as new technology. Maintain organized documentation of findings from research as well as proposed resolutions. • Research all types of codes (e.g., CPT, HCPCS, ICD) including new codes, existing codes, additions and deletions of codes, use of modifiers, and revenue codes to be compliant with Medicare rules and regulations, the Medicare Billing Manual, the American Medical Association, or any adopted resource used in Benefit Administration Manual policies and the Master Tiering Database as needed and on a quarterly or yearly basis. • Assist with preparing draft Benefit Administration Manual (BAM) policies with correct codes ensuring that all Medicare covered codes are found on the BAM, new codes are on the correct BAM, and codes are aligned with benefit coverage and contractual obligations. • Participate in Medical Policy Team and HAP code-related committee meetings to resolve coding questions related to claims, configuration, benefits, new technology, fraud, compliance, and any other issue. Aside from committee meetings, assist with claims resolution issues as needed. • Assist in requesting and tracking any system configuration changes completed by the Benefit Configuration Team (BCT) and work with BCT on coding changes approved by the Utilization Management Committee or leadership. • Work with the Medical Policy Team on communications issues related to compliance, billing, new procedures codes, or other matters for inclusion in interdepartmental documents. • Provide ad hoc research and guidance for special projects as needed. • Maintain/enhance professional and technical knowledge through educational workshops and reviewing professional publications as it pertains to Benefit Administration Manual policies, claims processing decisions, and coding credentials. This posting represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and duties. It should be understood, therefore, that employees may be asked to perform job-related duties beyond those explicitly described above. EDUCATION/EXPERIENCE REQUIRED: • Associate degree required in Health Information Management (HIM), Health Information Technology (HIT), healthcare, health service, or public health related field, required. • Bachelor's degree or equivalent work experience in healthcare, health service, or public health related field, highly preferred. • At least three (3) years of coding experience/proficiency in diagnostic and procedural coding, required. • Wide range of prior coding experience working with both physicians/medical groups/physician offices and hospitals, preferred. • Strong knowledge of ICD-10-CM coding and guidelines. • Knowledge of medical billing and third-party payer regulations. • Knowledge of CMS programs, processes, risk adjustment payment methodology, and payment principles. • Knowledge of anatomy, physiology, pathophysiology, disease processes, medical terminology, pharmacology, and coding systems. • Experience with computer software programs such as Microsoft Office products, Adobe Pro, and others used for data collection. • Excellent quantitative, analytical, and problem-solving skills and ability to organize and manage multiple priorities. • Excellent written and oral communication skills, ability to collaborate with multiple HAP departments, and work independently to achieve desired results. CERTIFICATIONS/LICENSURES REQUIRED: • Certified Professional Coder (CPC) required but Certified Coding Specialist (CCS) and/or Certified Coding Specialist-Physician (CCS-P), highly preferred.