Jobs at Delta Air Lines

Join Delta IT as we leverage AI within technology to unlock powerful customer experiences and continuously refine airline operations. Delta IT is on a journey of transformation. We are changing the way we do business from top to bottom. As thought-leaders within Delta, we create meaningful and innovative solutions and are looking for team members to help us realize our vision. As a Sr. AI Software Engineer, you will work on initiatives across the entire business; initiatives range from our complex global operation to the digital customer experience. We're looking for someone who is passionate about developing solutions for real-world, large-scale problems using Artificial Intelligence techniques including Generative AI, deep learning, machine learning, reinforecement learning, and CNNs. What would you do? • Grow Delta’s use of AI within customer and employee facing experiences • Partner with cross functional business and technology teams to understand business landscape and drive AI opportunities. • Provide technical thought-leadership and direction for AI solutions across a wide range of centralized and distributed environments across the Delta landscape. • Partner with Architecture, Foundations, and Security teams to pave the way for Delta leverage industrialized design patterns • Help to define, design and capture data required for measurement of each solution • Collaborate frequently to share ideas and gain perspective. Communicates critical information in a clear and timely manner. Listens to others. Seeks clarification and confirms shared understanding when communicating. • Delivering with Quality and Speed • Collaborate with business and product owners, understanding the product and business domain to engineer solutions that create a competitive advantage • Work within a team of engineers and cross-divisionally to design and build Artificial Intelligence into technical solutions at scale • Contribute to the strategy around which frameworks and technologies are leveraged with each solution, and partner with the foundations teams to approve new design patterns • Look upstream and downstream to see around corners and anticipate future consequences for immediate technical choices • Document and communicate solutions with effective documentation, flowcharts, layouts, diagrams, charts, code comments and clear code • Design, Develop, Monitor, and scale AI components, APIs, and loosely coupled applications and integrate these with highly available channels and systems • Incorporate security standards, test-driven development, and pipeline deployment automation to achieve robust reliability and scale • Mentor junior team-mates to define and implement detailed measurement data, error logging/tracking for all products within our domain • Initiate and lead code reviews and continuous improvement efforts • Analysis and implementation of Performance/Stability/Reliability initiatives • Monitors metrics, problems, trends, and costs, in order to determine solutions, required process changes, etc. that will make the function more efficient • Plan, create, and execute automated test cases and load/performance testing • Operate with Agile and Cloud Target squads within two-week sprints • Own and support what you build • Production issue triage, management, and prevention with a focus on continuous improvement • Develop an AI first mindset and help democratize AI for Delta

How You'll Help Us Keep Climbing (Overview & Key Responsibilities) The Customer Experience Design (CXD) Co-Op will support the delivery of best-in-class products, services, and experiences to Delta's global customer and employee bases. The CXD organization manages the customer and employee experience across key areas of the business. The role will assist in market/competitor research, data analysis, ideation, problem-solving, storytelling, communication, event planning, creating business cases, and executive communications/presentation support. Role The CXD org is comprised of several areas within the travel journey. This role will have the opportunity to support one of the following areas: • Onboard Brand Experience: leads the design, development, planning, and execution of interior product developments for onboard amenities (e.g. amenity kits, bedding) and experiences that create moments of delight for our customers and crew, all with a focus on delivering an innovative and consistent onboard customer experience that reinforces the core Delta brand attributes. • Inflight Entertainment & Connectivity - Engagement & Optimization: leads retail strategies for Delta Sync Wi-Fi - Delta's fast, free Wi-Fi product - and Delta Sync seatback - the airline's new smart TV experience onboard - to drive Delta revenue and partner brand commitments, maximizing customer engagement, and delivering on Delta's personalization vision in onboard digital channels. The team builds audience engagement, content and offer strategies and is also responsible for customer data, analytics, and performance. • Inflight Entertainment & Connectivity - Delta Sync Seatback: Leads the creation of Delta's IFE Customer Experience (CX) strategy to deliver an innovative, best-in-class entertainment experience onboard our aircraft. This person will support the execution of our product roadmap by consulting with our CX, IT, and UI/UX Design partners to bring ideas to life. You will also assist with and learn all aspects of Product Management, including research, implementation, and testing to deliver an industry-leading in-flight entertainment experience to our customers. • Inflight Entertainment & Connectivity - Wi-Fi: is a digital product management team that leads onboard Wi-Fi products. This includes provider partnerships, product innovation design & development, technical implementation, and marketing communications to ensure continuous product improvement driven by data & analytics. The Wi-Fi team strives to continually achieve a best-in-class Wi-Fi experience through direct product testing and understanding the customer experience. • Uniform Brand Experience: leads the Product Management and Operational Program Management related to Delta frontline employee uniforms. The team works with uniform suppliers on product design/development/distribution collaborates with internal Consumer Insights teams to gather employee/customer feedback related to products, partners with agencies to lead marketing. • Service Excellence: Designing elevated customer experiences for specific travel journey points or customer groups. Encompassing product design, delivery standards and people readiness through experience validation, communications, programs and learning. The team ensures that airport experience, service recovery, service policies, procedures, and actions across operational groups are aligned and deliver upon Delta's brand beliefs. • Onboard Dining Experience: Designs and develops the onboard dining experience with focus on culinary innovation, brand alignment, and operational excellence to deliver an elevated F&B offering at 30k feet. Delivers seamless product integration, data-driven performance insights, uncompromising food quality, and optimized product boarding -ensuring every customer enjoys a consistent, satisfying, and memorable culinary journey from pre-select to plate. What You Need To Succeed (Minimum Qualifications) • Undergraduate students in pursuit of a bachelor's degree in business, Marketing, Customer Experience, Design, Journalism/PR, or a related field in a 4-year degree program • Experience in research analysis, deck building/presentations, project coordination, and communications • Demonstrates organizational skills, including attention to detail and ability to prioritize and pivot for unexpected deliverables or needs. • Team-oriented and highly supportive of continuous improvement methodologies. • Strong organizational, project management, and verbal/written communication skills are essential. • Proficiency in MS PowerPoint, MS Word, and MS Excel; knowledge of SharePoint site administration and OneDrive experience is preferred. • Willingness/ability to adapt quickly and learn new skills is required. • Consistently prioritizes safety and security of self, others, and personal data. • Embraces diverse people, thinking, and styles. • Possesses a high school diploma, GED, or high school equivalency. • Is at least 18 years of age and has authorization to work in the United States. • Customer Experience Design is seeking co-ops to fulfill a minimum of three full-time alternating rotations based in Atlanta, GA, in line with the schedule below: • 1st Rotation: Fall 2026 • 2nd Rotation: Summer 2027 • 3rd Rotation: Spring 2028 What Will Give You a Competitive Edge (Preferred Qualifications) • Ability to tackle multiple projects at once, adhering to different timelines and working with many cross-functional partners to ensure alignment and consistency within each project • Ability to develop effective presentations that help tell a story and present an idea/recommendation to leaders in an efficient and effective manner • Desire to learn leadership techniques and best practices in problem-solving and conflict resolution to enable innovation and progress on difficult-to-solve challenges. CO-OP PROGRAM OUTLINE • Working as a Co-op does not guarantee a full-time opportunity upon graduation. This position is intended to provide you with educational and professional work experience to prepare you for the workforce. • This position requires you to work for 3 alternating semesters. You cannot actively take any courses (inclusive of online or in-person) and work as a Co-op at the same time, which may delay your graduation by 1-2 semesters. • Customer Experience Design is seeking co-ops to fulfill a minimum of three full-time alternating rotations based in Atlanta, GA, in line with the schedule below: • 1st Rotation: Fall 2026 • 2nd Rotation: Summer 2027 • 3rd Rotation: Spring 2028 • At the end of the program, you will have one full year of experience.

How You'll Help Us Keep Climbing (Overview & Key Responsibilities) The Customer Experience Design (CXD) Co-Op will support the delivery of best-in-class products, services, and experiences to Delta's global customer and employee bases. The CXD organization manages the customer and employee experience across key areas of the business. The role will assist in market/competitor research, data analysis, ideation, problem-solving, storytelling, communication, event planning, creating business cases, and executive communications/presentation support. Role The CXD org is comprised of several areas within the travel journey. This role will have the opportunity to support one of the following areas: • Onboard Brand Experience: leads the design, development, planning, and execution of interior product developments for onboard amenities (e.g. amenity kits, bedding) and experiences that create moments of delight for our customers and crew, all with a focus on delivering an innovative and consistent onboard customer experience that reinforces the core Delta brand attributes. • Inflight Entertainment & Connectivity - Engagement & Optimization: leads retail strategies for Delta Sync Wi-Fi - Delta's fast, free Wi-Fi product - and Delta Sync seatback - the airline's new smart TV experience onboard - to drive Delta revenue and partner brand commitments, maximizing customer engagement, and delivering on Delta's personalization vision in onboard digital channels. The team builds audience engagement, content and offer strategies and is also responsible for customer data, analytics, and performance. • Inflight Entertainment & Connectivity - Delta Sync Seatback: Leads the creation of Delta's IFE Customer Experience (CX) strategy to deliver an innovative, best-in-class entertainment experience onboard our aircraft. This person will support the execution of our product roadmap by consulting with our CX, IT, and UI/UX Design partners to bring ideas to life. You will also assist with and learn all aspects of Product Management, including research, implementation, and testing to deliver an industry-leading in-flight entertainment experience to our customers. • Inflight Entertainment & Connectivity - Wi-Fi: is a digital product management team that leads onboard Wi-Fi products. This includes provider partnerships, product innovation design & development, technical implementation, and marketing communications to ensure continuous product improvement driven by data & analytics. The Wi-Fi team strives to continually achieve a best-in-class Wi-Fi experience through direct product testing and understanding the customer experience. • Uniform Brand Experience: leads the Product Management and Operational Program Management related to Delta frontline employee uniforms. The team works with uniform suppliers on product design/development/distribution collaborates with internal Consumer Insights teams to gather employee/customer feedback related to products, partners with agencies to lead marketing. • Service Excellence: Designing elevated customer experiences for specific travel journey points or customer groups. Encompassing product design, delivery standards and people readiness through experience validation, communications, programs and learning. The team ensures that airport experience, service recovery, service policies, procedures, and actions across operational groups are aligned and deliver upon Delta's brand beliefs. • Onboard Dining Experience: Designs and develops the onboard dining experience with focus on culinary innovation, brand alignment, and operational excellence to deliver an elevated F&B offering at 30k feet. Delivers seamless product integration, data-driven performance insights, uncompromising food quality, and optimized product boarding -ensuring every customer enjoys a consistent, satisfying, and memorable culinary journey from pre-select to plate. What You Need To Succeed (Minimum Qualifications) • Undergraduate students in pursuit of a bachelor's degree in business, Marketing, Customer Experience, Design, Journalism/PR, or a related field in a 4-year degree program • Experience in research analysis, deck building/presentations, project coordination, and communications • Demonstrates organizational skills, including attention to detail and ability to prioritize and pivot for unexpected deliverables or needs. • Team-oriented and highly supportive of continuous improvement methodologies. • Strong organizational, project management, and verbal/written communication skills are essential. • Proficiency in MS PowerPoint, MS Word, and MS Excel; knowledge of SharePoint site administration and OneDrive experience is preferred. • Willingness/ability to adapt quickly and learn new skills is required. • Consistently prioritizes safety and security of self, others, and personal data. • Embraces diverse people, thinking, and styles. • Possesses a high school diploma, GED, or high school equivalency. • Is at least 18 years of age and has authorization to work in the United States. • Customer Experience Design is seeking co-ops to fulfill a minimum of three full-time alternating rotations based in Atlanta, GA, in line with the schedule below: • 1st Rotation: Fall 2026 • 2nd Rotation: Summer 2027 • 3rd Rotation: Spring 2028 What Will Give You a Competitive Edge (Preferred Qualifications) • Ability to tackle multiple projects at once, adhering to different timelines and working with many cross-functional partners to ensure alignment and consistency within each project • Ability to develop effective presentations that help tell a story and present an idea/recommendation to leaders in an efficient and effective manner • Desire to learn leadership techniques and best practices in problem-solving and conflict resolution to enable innovation and progress on difficult-to-solve challenges. CO-OP PROGRAM OUTLINE • Working as a Co-op does not guarantee a full-time opportunity upon graduation. This position is intended to provide you with educational and professional work experience to prepare you for the workforce. • This position requires you to work for 3 alternating semesters. You cannot actively take any courses (inclusive of online or in-person) and work as a Co-op at the same time, which may delay your graduation by 1-2 semesters. • Customer Experience Design is seeking co-ops to fulfill a minimum of three full-time alternating rotations based in Atlanta, GA, in line with the schedule below: • 1st Rotation: Fall 2026 • 2nd Rotation: Summer 2027 • 3rd Rotation: Spring 2028 • At the end of the program, you will have one full year of experience.

How you'll help us Keep Climbing (overview & key responsibilities)

At Delta Air Lines, connection is at the heart of everything we do and guides our every action. We strive to welcome and care for all of our customers during their travels with us and aim to deliver an elevated experience.

As a Ground Maintenance Mechanic (GMM) in a motorized role, you will be a part of Delta’s Ground Support Equipment team. This opportunity requires 6 months of experience in a vehicle/heavy equipment maintenance environment and an understanding of mechanical, electrical, hydraulic, and pneumatic fields as they apply to industrial powered systems. A GMM (Motorized) performs similar tasks of a semi-skilled vehicle/heavy equipment maintenance mechanic.

Summary of responsibilities:

• Applies appropriate tooling, equipment, and material to accomplish minor maintenance functions including inspections, minor troubleshooting, repairing, removing, and replacing components on select Ground Support Equipment.
• Assists a Lead Ground Maintenance Technician or a Ground Maintenance Technician on motorized equipment as needed.
• Completes data entry to record work assignments and will connect with other Company personnel as needed.

What you need to succeed (minimum qualifications)

• Consistently prioritizes safety and security of self, others, and personal data.
• Embrace diverse people, thinking, and styles.
• Possesses a high school diploma, GED, or high school equivalency.
• Is at least 18 years of age and has authorization to work in the United States.
• Must have a valid driver's license.
• Must be proficient in English.
• Ability to lift items weighing between 50 and 70 pounds.
• Be willing to work a fixed and/or rotating schedule including afternoons, evenings, weekends, and holidays.
• Must achieve a satisfactory score on entry tests structured to determine ability to perform required tasks.

What will give you a competitive edge (preferred qualifications)

• A detailed understanding of mechanical, electrical, hydraulic, and pneumatic subject areas.
• Ability to read, comprehend, and apply information found in technical documents, manuals, and schematics.
• Strong communication while working as a team and coordinating repairs with other Delta personnel and outside vendors.
• Respond to customers' needs with minimum direction and perform repairs in time-sensitive situations.
• Completion of a two-year degree at a post-secondary technical school and/or related Military experience.

Benefits and Perks to Help You Keep Climbing

How you'll help us Keep Climbing (overview & key responsibilities)

What you need to succeed (minimum qualifications)

• Consistently prioritizes safety and security of self, others, and personal data.
• Embrace diverse people, thinking, and styles.
• Possesses a high school diploma, GED, or high school equivalency.
• Is at least 18 years of age and has authorization to work in the United States.
• Must have a valid driver's license.
• Must be proficient in English.
• Ability to lift items weighing between 50 and 70 pounds.
• Be willing to work a fixed and/or rotating schedule including afternoons, evenings, weekends, and holidays.
• Must achieve a satisfactory score on entry tests structured to determine ability to perform required tasks.

What will give you a competitive edge (preferred qualifications)

• A detailed understanding of mechanical, electrical, hydraulic, and pneumatic subject areas.
• Ability to read, comprehend, and apply information found in technical documents, manuals, and schematics.
• Strong communication while working as a team and coordinating repairs with other Delta personnel and outside vendors.
• Respond to customers' needs with minimum direction and perform repairs in time-sensitive situations.
• Completion of a two-year degree at a post-secondary technical school and/or related Military experience.

Benefits and Perks to Help You Keep Climbing

How you'll help us Keep Climbing (overview & key responsibilities)

At Delta Air Lines, connection is at the heart of everything we do and guides our every action. We strive to welcome and care for all of our customers during their travels with us and aim to deliver an elevated experience.

As a Ground Maintenance Technician (GMT) in a stationary role, you will be a part of Delta’s Ground Support Equipment team. A GMT (Stationary) specializes in completing repairs and utilizes preventive maintenance on motors and controls, Programmable Logic Controllers (PLC), pneumatic systems, conveyor systems, and machine shop equipment. The ideal candidate is proficient in the use of diagrams, sketches, operations manuals, manufacturer's instructions, and engineering specifications to resolve malfunctions and maintain equipment.

Summary of responsibilities:

• Locates sources of problems by observing mechanical devices in operation and repair with precision measuring and testing instruments.
• Determines changes in dimensional requirements of parts by inspecting used parts and using rulers, calipers, micrometers, and other measuring instruments.
• Ensures the proper functioning of mechanical, electro-mechanical, and electronic equipment by troubleshooting, repairing, maintaining, and calibrating industrial equipment and test equipment throughout Stationary GSE in accordance with approved manuals and procedures.
• Maintains equipment, parts, and supplies inventories by checking stock to log inventory levels; anticipating need; placing and expediting orders; and verifying receipt. 
• Prepares maintenance reports by collecting, analyzing, and summarizing information and trends.

External Applicants Only – Ground Maintenance Technician (Stationary) hired to work at the LGA airport receive a $5,000 sign-on bonus.  You will receive $2,500 after 90 days of employment and the remaining $2,500 after 180 days of employment. 

The minimum starting hourly rate for this position is $36.22 with the ability to increase your hourly rate within 6 months of your start date, based upon premiums offered.  Examples include but are not limited to CIMM Certification, Shift differential, and Skill differential.  

Eligible Delta employees based in New York City (JFK or LGA) can be reimbursed up to $250 per month for specific transportation expenses incurred while traveling to and from work. Employees using public transit, including trains, buses, subways, ferries or van pools to get to and from JFK or LGA may be eligible.

Qualified candidates must also possess at least one of the following:

• Electrical/Relay knowledge: Understanding and proficiency in repairing 12 to 50 VAC/DC control circuits, 120 VAC single-phase electrical circuits and control circuits, 480 VAC 3-phase electrical systems.
• PLC Controls/Network: Proficiency and knowledge of repairing PLC and the associated computer network systems. Allen Bradly PLCS, SLC 500, SLC 5000 and Micro Logix systems.
• Industrial Maintenance/Conveyor Systems/Passenger Loading Bridges (PLB): Knowledge of system operations for PLB, system operation for conveyor systems and heavy equipment maintenance on hydraulics/electrical/mechanical on large industrial machinery.
• Industrial A/C refrigeration: Knowledge of high-pressure point-of-use pre-condition air systems, low-pressure glycol chiller systems, and repair and isolate system failures, as well as the related software for both high- and low-pressure control circuits systems. 
• 400 Hz Generator/Inverter Ground Power: Strong understanding of electronic and electrical components and proficiency at identifying problems and repairing and rebuilding them. A background in 400 Hz, testing equipment as needed to perform repair/overhaul, and the ability to read electrical schematics and drawings are required. Familiarity with Jetpower II, Jetpower Plus, and CSI units. Experience operating passive and resistive load banks and working in an electronics environment.

Delta Air Lines will never ask candidates for money throughout our recruitment process, including for any pre-employment screenings. All email communications with Delta’s recruitment team will come from a Delta email domain. If you have any questions about the legitimacy of an outreach from Delta’s recruitment team, you can contact candidatecare@delta.com.

Internal Movement Eligibility

Internal Employees: Before applying for this position, please reference the company's Internal Mobility Policy and Residency Policy to ensure you meet all eligibility requirements. You must be in good standing, which includes meeting performance standards and tenure requirements in your current role. For more information, visit the HR portal or contact your manager or HR 

representative. Compliance with these policies is mandatory for consideration.

What you need to succeed (minimum qualifications)

• Consistently prioritizes safety and security of self, others, and personal data.
• Embrace diverse people, thinking, and styles.
• Possesses a high school diploma, GED, or high school equivalency.
• Is at least 18 years of age and has authorization to work in the United States.
• Must have a valid driver's license.
• Must be proficient in English.
• Ability to lift items weighing between 50 and 70 pounds.
• Be willing to work a fixed and/or rotating schedule including afternoons, evenings, weekends, and holidays.
• Completion of a two-year degree at a post-secondary technical school or have a minimum of three years of demonstrated ability.
• Must achieve a satisfactory score on entry tests structured to determine ability to perform required tasks.

What will give you a competitive edge (preferred qualifications)

• A detailed understanding of mechanical, electrical, hydraulic, and pneumatic subject areas.
• Ability to read, comprehend, and apply information found in technical documents, manuals, and schematics.
• Strong communication while working as a team and coordinating repairs with other GMTs and outside vendors.
• Respond to customers' needs with minimum direction and perform repairs in time-sensitive situations.

Benefits and Perks to Help You Keep Climbing

How you'll help us Keep Climbing (overview & key responsibilities)

What you need to succeed (minimum qualifications)

• Consistently prioritizes safety and security of self, others, and personal data.
• Embrace diverse people, thinking, and styles.
• Possesses a high school diploma, GED, or high school equivalency.
• Is at least 18 years of age and has authorization to work in the United States.
• Must have a valid driver's license.
• Must be proficient in English.
• Ability to lift items weighing between 50 and 70 pounds.
• Be willing to work a fixed and/or rotating schedule including afternoons, evenings, weekends, and holidays.
• Must achieve a satisfactory score on entry tests structured to determine ability to perform required tasks.

What will give you a competitive edge (preferred qualifications)

• Ability to read, comprehend, and apply information found in technical documents, manuals, and schematics.
• Strong communication while working as a team and coordinating repairs with other Delta personnel and outside vendors.
• Respond to customers' needs with minimum direction and perform repairs in time-sensitive situations.
• Completion of a two-year degree at a post-secondary technical school and/or related Military experience.

Benefits and Perks to Help You Keep Climbing