Enterprise Account Manager 1, Comcast Business
Comcast
**
Silver Spring, MD
Posted about 1 hour ago
Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.
**Job Summary**
Responsible for providing strategic account management and financial sales leadership for an assigned portfolio of existing mid-market customers. Develop and manage overall account strategies for specific named account customers, including identification of incremental revenue opportunities and retention of embedded base services. Responsible for overall customer relationship management and customer satisfaction in addition to delivering annual customer revenue and retention objectives.
**Job Description**
**Core Responsibilities**
+ Meet or exceed monthly sales quota through identification and closing of incremental sales and revenue opportunities.
+ Renew customer contracts to protect and grow existing revenue streams.
+ Maintain regular account contact to ensure positioning and alignment of Comcast Business Services with assigned accounts.
+ Initiate and deliver proposed solutions to meet the needs of the assigned customers as it relates to Advanced Voice, Metro Ethernet or other Business Class products, as appropriate.
+ Maintain customer satisfaction and serve as the primary escalation point for any customer issues that arise.
+ Manage the cultivation, execution and delivery of sales and services to local and Regional accounts in the Enterprise and mid-market segment.
+ Collaborate with Sales, Finance and Operations leadership to develop specific account management plans to meet assigned accounts needs and an overall strategy to optimize sales and retention opportunities.
+ Position and sell Comcast Business Class services across multiple organizational levels including but not limited to C-level and Executive level personnel.
+ Management of existing revenue, sales opportunities, quota, funnels and forecasts consistent with Region, Division and Corporate sales, service and operational goals and objectives.
+ Consistent exercise of independent judgment and discretion in matters of significance.
+ Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
+ Other duties and responsibilities as assigned.
**Employees at all levels are expected to:**
+ Understand our Operating Principles; make them the guidelines for how you do your job.
+ Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
+ Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
+ Win as a team - make big things happen by working together and being open to new ideas.
+ Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
+ Drive results and growth.
+ Support a culture of inclusion in how you work and lead.
+ Do what's right for each other, our customers, investors and our communities.
**Disclaimer:**
+ This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
**Skills:**
Account Management; Sales; Prospecting; Customer Service
**Salary:**
Maryland Pay Range: $67,699.31 - $110,780.69
Additional Range: This job can be performed in Maryland, Virginia, and District of Columbia with a Pay Range of $61,812.41 - $110,780.69
Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.
Targeted Commission: $30,000.00
Our sales compensation programs offer the potential for significant upside above targeted earnings for those who overachieve their sales targets.
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary (https://jobs.comcast.com/benefits) on our careers site for more details.
**Education**
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
**Relevant Work Experience**
5-7 Years
**Job Family Group:** Sales
Virtual - Comcast Business Sales - Loyalty
Comcast
**
Philadelphia, PA
Posted about 1 hour ago
Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.
**Job Summary**
Responsible for supporting Comcast Business Services in their efforts to retain our existing customer base through working with existing customers that are either requesting disconnect of service or who have been identified as being part of a customer subset with high propensity to request disconnect of service. Empathizes with clients, helps them resolve outstanding issues and renegotiates the terms of their agreement. Supports “value our customer” campaigns such as customer satisfaction surveys, contract renewals, or other initiatives. Works with moderate guidance in own area of knowledge.
**Job Description**
**Core Responsibilities**
+ Delivers monthly performance results in Product sales, Revenue and customer retainment
+ Uses active listening, empathy and assumes ownership of customer issues through to resolution.
+ Communicates a professional sense of urgency, with various departments, in an effort to rectify customer issues.
+ Minimizes churn by strategically offering product bundles and price points that meet the needs of the customers' budget and business applications and expands their product mix with Comcast.
+ Utilizes established conversation frameworks, business discovery techniques, and customer engagement strategies to deliver consistent and positive customer experience.
+ Adheres to established sales, loyalty, and operational guidelines to effectively identify customer needs, recommend appropriate solutions, and achieve performance objectives **.**
+ Proactively encourages retention by contacting clients at various high propensity churn points in their life cycle (i.e. 3-6 months prior to contract expiration, after successive service calls etc.) to assure customer satisfaction and to re-contract and extend customer relationships where appropriate.
+ Meets or exceeds budgeted retention goals for all product lines.
+ Demonstrates strong problem solving and communications skills.
+ Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
+ Other duties and responsibilities as assigned.
**Employees at all levels are expected to:**
+ Understand our Operating Principles; make them the guidelines for how you do your job.
+ Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
+ Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
+ Win as a team - make big things happen by working together and being open to new ideas.
+ Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
+ Drive results and growth.
+ Support a culture of inclusion in how you work and lead.
+ Do what's right for each other, our customers, investors and our communities.
**Preferred Experience**
+ Billing Tools
+ Inbound/Outbound Call Center
+ MS Suite
+ MS Teams Proficiency
+ MS Outlook Proficiency
***Sales - Customer Accounts required**
**Disclaimer:**
+ This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
+ **Starting rate will vary and is dependent on several factors, including your city/state of residence. Comcast follows all local and state regulations/laws regarding minimum wage.**
Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Comcast will consider for employment applicants with arrest or conviction records in accordance with the requirements of applicable law, including the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Please note that federal state, or local laws and regulations may restrict or prohibit Comcast from hiring individuals convicted of certain crimes. Additionally, an applicant’s criminal history may have a direct, adverse, and negative relationship on the job duties of this position, which may result in the withdrawal of a conditional offer of employment.
**Skills:**
Customer-Focused; Workplace Organization; Persuasion; Technical Knowledge; Adaptability; Resilience; Critical Thinking Problem Solving; Communication; Professional Integrity
**Salary:**
Base Pay: $17.75
The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.
Total Target Compensation (Base Pay plus Targeted Commission): $27.36
Our sales compensation programs offer the potential for significant upside above targeted earnings for those who overachieve their sales targets.
The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary (https://jobs.comcast.com/benefits) on our careers site for more details.
**Education**
High School Diploma / GED
**Certifications (if applicable)**
**Relevant Work Experience**
2-5 Years
**Job Family Group:** Sales
Account Executive 3, Enterprise Direct Sales, Comcast Business
Comcast
**
Union City, NJ
Posted about 1 hour ago
Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.
**Job Summary**
Responsible for the sale of Comcast Commercial Internet, Video and Voice based services to mid-size and large businesses. Works as part of a team to drive sales using an array of prospecting activities and cultivation of relationships with institutions in designated territories. Designs and delivers live sales presentations to prospective clients, develops relationships with individual businesses and the community and positions the Comcast brand as key components of the sales strategy, in keeping with Comcast's touchstones. Has in-depth experience, knowledge and skills in own discipline. Usually determines own work priorities. Acts as a resource for colleagues with less experience.
**Job Description**
**Core Responsibilities**
+ Creates and delivers face-to-face sales presentations that demonstrate knowledge of the latest Comcast products and services. Sells with goals of exceeding departmental financial and unit targets. Stays abreast of competitive landscape and emerging technologies to best position Comcast Business Services in the marketplace.
+ Develops sales territory, including cultivation of local partnerships and organizational affiliations. Actively generates new leads with targeted businesses through various prospecting activities, including cold calling, canvassing, customer referrals and partner relationships. Actively seeks ways to promote and position the Comcast brand within territory.
+ Retains customer base by delivering on the Comcast Credo, ensuring a superior customer experience. Maintains and builds customer relationships to drive customer retention; works with internal teams to ensure operational efficiencies and service levels that meet and exceed customer expectations through strong customer service orientation with excellent follow up.
+ Maintains accurate and quality sales records and prepares sales and activity reports, as required.
+ Attends out-of-office meetings with customers on a regular basis and demonstrates excellent verbal and written skills and skill in presenting, persuading and negotiating.
+ Demonstrates some knowledge of Network Design, MAN technologies & designs including DSx, OC-x, WDM, Ethernet, Internet Technologies, Functionality & Services, Voice Network Technologies (including VoIP), Data Networking Technologies, Functionality & Services (LAN, MAN, WAN, VPN), Networking Protocols (with an emphasis on Layers 1,2, & 3), Customer Premise Equipment (voice & data), Business Continuity/Disaster Recovery concepts and E-rate Contracting Processes and Procedures.
+ Consistent exercise of independent judgment and discretion in matters of significance.
+ Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
+ Other duties and responsibilities as assigned.
**Employees at all levels are expected to:**
+ Understand our Operating Principles; make them the guidelines for how you do your job.
+ Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
+ Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
+ Win as a team - make big things happen by working together and being open to new ideas.
+ Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
+ Drive results and growth.
+ Support a culture of inclusion in how you work and lead.
+ Do what's right for each other, our customers, investors and our communities.
**Disclaimer:**
+ This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
**Skills:**
Customer Relationships; Sales Development; Cold Calling
**Salary:**
New Jersey Pay Range: $82,524.50 - $136,835.50
Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.
Targeted Commission: $65,000.00
Our sales compensation programs offer the potential for significant upside above targeted earnings for those who overachieve their sales targets.
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary (https://jobs.comcast.com/benefits) on our careers site for more details.
**Education**
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
**Relevant Work Experience**
5-7 Years
**Job Family Group:** Sales
Xfinity Retail Sales Consultant - Bilingual Spanish Preferred
Comcast
**
Gaithersburg, MD
Posted about 1 hour ago
Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.
**Job Summary**
Bring your energy, curiosity, and passion—we’ll give you the tools to build a rewarding retail career with Comcast Xfinity.
At Comcast, we are innovators and leaders—inventing groundbreaking technology, crafting outstanding entertainment experiences for millions every day, and taking extraordinary care of our customers. The diverse talents of our people have propelled us to be a Fortune 40 industry leader. Our teammates go above and beyond to make sure our customers are satisfied and can’t envision going anywhere else. We take pride in our work, products, services, and dedication to the community. We are always open to new insights to improve our efficiency, drive strong results, and deliver great experiences for employees and customers alike.
**Job Description**
**What you will be doing** :
+ Engaging customers with enthusiasm,demonstratingand explaining product features to enhance their shopping experience.
+ Providing outstanding customer service with all customer interactions.
+ Meeting or exceeding sales targets and enhancing customer satisfaction through diligent follow-up and service excellence.
+ Helping customers interpret and clarify their account statements and pay their bills in the store.
+ Answering any questions customers have on current or new services, making changes to account data, upgrading levels of service, and processing all general service requests.
+ Acting as brand ambassador to promote Comcast/Xfinity products.
+ Providing expert-level understanding and passion around technology, especially around Comcast products and services.
+ Maintaining detailed sales product knowledge, including competitive information.
+ Contributing to a fun and competitive environment! We aim to connect our products and services to ourcustomers’everyday lifestyles.
+ Adhering to retail operational policies and procedures, ensuring a consistent and professional store environment.
_If you are a tech enthusiast, flourish with learning new things, and look for a culture built on customer support, then get ready because this is a shot at a career with no limits. Whatever you want,_ _we’ve_ _got it: on-the-job training, wall-to-wall benefits, and unlimited salary potential with uncapped commissions. What are you waiting for? Show the world what_ _you’re_ _made of!_
**Join Comcast and be a Part of Something Big.**
**What you will need to have**
+ High School Diploma or equivalent
+ Adjusting to a flexible work schedule to meet retail operational needs, including evenings, weekends, and holidays as necessary
+ Regular, consistent, and punctual attendance.
+ Ability to carry and/or lift 25-pound boxes, and the ability to movearoundthe store constantly.
**Perks** **and benefits**
Comcast provides best-in-class Benefits. We believe that benefits should connect us to the support we need when it matters most and should help us be there for those who matter most.
+ We offer Day-One benefits! Some of our perks and benefits include Medical, Dental, and Vision coverage, Comcast XFINITY courtesy servicesin Comcast serviced areas, Discount tickets to our Universal Resorts, Paid Parental leave, Tuition reimbursement of up to $8,000(Full Timeemployees), Paid Time Off, and a 401K Savings Plan – with up to 6% dollar-to-dollar matching.
+ …and much more
**Employees at all levels are expected to:**
+ Understand our Operating Principles; make them the guidelines for how you do your job.
+ Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
+ Know your stuff,be enthusiastic learners, users and advocates of our game-changing technology,productsand services, especially our digital tools and experiences.
+ Win as a teammakebig thingshappen by working together and being open tonew ideas.
+ Be an active part of the Net PromoterSystem,a way of working that brings more employee and customer feedback into the company by joining huddles, making callbacksand helping us elevate opportunities to do better for our customers.
+ Drive results and growth.
+ Support a culture of inclusion in how you work and lead.
+ Dowhat'sright for each other, our customers,investors,and our communities.
**Disclaimer**
This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications.
Comcast is an EOE/Veterans/Disabled/LGBT employer.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation.
Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
**Skills:**
Customer-Focused; Workplace Organization; Persuasion; Technical Knowledge; Teamwork; Self Motivation; Critical Thinking Problem Solving; Communication; Resilience; Professional Integrity
**Salary:**
Base Pay: $19.00
The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.
Total Target Compensation (Base Pay plus Targeted Commission): $27.38
Our sales compensation programs offer the potential for significant upside above targeted earnings for those who overachieve their sales targets.
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary (https://jobs.comcast.com/benefits) on our careers site for more details.
**Education**
High School Diploma / GED
**Certifications (if applicable)**
**Relevant Work Experience**
2-5 Years
**Job Family Group:** Sales
Sr. C++ Software Engineer - (Reston, VA - Hybrid 2 Days)- FreeWheel
Comcast
**
Reston, VA
Posted about 1 hour ago
FreeWheel, a Comcast company, provides comprehensive ad platforms for publishers, advertisers, and media buyers. Powered by premium video content, robust data, and advanced technology, we’re making it easier for buyers and sellers to transact across all screens, data types, and sales channels. As a global company, we have offices in nine countries and can insert advertisements around the world.
**Job Summary**
FreeWheel is looking for passionate Sr. Software Engineers to help design, build and support our high-quality, innovative video advertising platform. This position is based in New York.
FreeWheel helps the television industry to monetize their premium contents through a robust technology platform, which enables consumers to view high quality videos on any devices including PC, smart phone, OTT device, set-top box and traditional TV.
FreeWheel’s New York Engineering Hub is a core part of our global engineering group that is building the one-stop solution for TV industry to manage its billion-dollar revenue. Our tech platform is capable of handling billions of daily requests, processing terabytes of raw daily data, and optimizing clients’ business.
**Job Description**
**Responsibilities:**
Development
+ Be a feature owner that is responsible for the complete lifecycle of software development in your owned feature, including designing, prototyping, implementation, testing, maintenance and technical support.
+ Produce technical specifications and determine operational feasibility.
+ Write well designed, testable, efficient code.
+ Develop software verification plans and quality assurance procedures.
+ Integrate software components into a fully functional software system.
+ Document and maintain software functionality.
+ Tailor and deploy engineering tools, processes and metrics.
Support
+ Support overall business.
+ Solve issues in technical way.
Innovation and Cooperation
+ Serve as the expert of online advertising industry and drive the industry with continuous technical innovation.
+ Partner with different engineer teams, product and operations teams to further incorporate collective innovations.
+ Mentor junior level software engineers.
**Core Responsibilities:**
+ Collaborates with project stakeholders to identify product and technical requirements. Conducts analysis to determine integration needs.
+ Designs new software and web applications, supports applications under development and customizes current applications. Assists with the software update process for existing applications and roll-outs of software releases.
+ Participates in training representatives and operations staff on internally developed software applications.
+ Researches, writes and edits documentation and technical requirements, including software designs, evaluation plans, test results, technical manuals and formal recommendations and reports.
+ Monitors and evaluates competitive applications and products. Review literature, patents and current practices relevant to the solution of assigned projects.
+ Provides technical leadership throughout the design process and guidance with regards to practices, procedures and techniques. Serves as a guide and mentor for junior-level Software Development Engineers.
+ Displays in-depth knowledge of engineering methodologies, concepts, skills and their application in the area of specified engineering specialty.
+ Displays in-depth knowledge of and ability to apply, process design and redesign skills. Presents and defends architectural, design and technical choices to internal audiences.
+ Consistent exercise of independent judgment and discretion in matters of significance.
+ Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
+ Other duties and responsibilities as assigned.
**About You / Qualifications:**
+ Extensive experience with C/C++/Golang, DB design and network programming.
+ Experience with large system software design and development.
+ Experience with distributed systems and mission-critical systems is preferred.
+ Demonstrated expertise in problem solving and technical innovation.
+ Strong passion with learning/practicing new technics.
+ Knowledgeable about SDLC, Agile and Software Engineering Methodology.
+ Team working skills, Good communication skills, Willingness to work under pressure.
+ Have strong ability and persistency on technical support.
+ Have ability to work close with cross-function teams and accept additional working time besides normal working for handling production issues.
+ Advertising industry experience is a plus.
**Employees at all levels are expected to:**
+ Understand our Operating Principles; make them the guidelines for how you do your job.
+ Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
+ Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
+ Win as a team make big things happen by working together and being open to new ideas.
+ Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
+ Drive results and growth.
+ Support a culture of inclusion in how you work and lead.
+ Do what's right for each other, our customers, investors and our communities.
**Disclaimer:** This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
**Skills:**
C++ Programming Language; Collaboration; Back-End Development
**Salary:**
Virginia Pay Range: $141,850.78 - $212,776.16
Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary (https://jobs.comcast.com/benefits) on our careers site for more details.
**Education**
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
**Relevant Work Experience**
7-10 Years
**Job Family Group:** Engineering
Xfinity Sales Professional
Comcast
**
Romeoville, IL
Posted about 1 hour ago
Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.
**Job Summary**
This job is responsible for the promotion and selling of XFINITY Residential products and services within an assigned turf. This role focuses on individual direct sales and/or multiple dwelling units to establish relationships to meet sales targets. To maximize sales and/or winbacks, this role utilizes their extensive product knowledge and sales experience.
**Job Description**
**Core Responsibilities**
+ Showcasing Comcast product expertise and promoting/selling to customers by door-to-door canvassing in assigned area
+ Demonstrating current knowledge of XFINITY Residential products including their features, benefits, pricing, and campaigns
+ Communicating and developing rapport with customers effectively. Evaluating individual customers' existing and potential product needs and making recommendations
+ Increasing customer understanding of Comcast products and pricing models as well as unique benefits over other service providers
+ Evaluating offers from other companies and framing a response to showcase the advantages of Comcast
+ Must meet the physical requirements of the job including, but not limited to, the ability to walk and/or travel door-to-door for considerable distances in all types of weather conditions
+ Where applicable, obtain and maintain any credentials and/or licenses necessary to sell and/or design alarm systems as required by law
+ Consistent exercise of independent judgment and discretion in matters of significance.
+ Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
+ Other duties and responsibilities as assigned.
**Employees at all levels are expected to:**
+ Understand our Operating Principles; make them the guidelines for how you do your job.
+ Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
+ Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
+ Win as a team - make big things happen by working together and being open to new ideas.
+ Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
+ Drive results and growth.
+ Support a culture of inclusion in how you work and lead.
+ Do what's right for each other, our customers, investors and our communities.
**Disclaimer:**
This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Comcast is an EOE/Veterans/Disabled/LGBT employer.
Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
**Skills:**
Workplace Organization; Persuasion; Adaptability; Self Motivation; Communication; Resilience; Critical Thinking Problem Solving; Professional Integrity
**Salary:**
Base Pay: $47,871.00
The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.
Total Target Compensation (Base Pay plus Targeted Commission): $81,871.00
Our sales compensation programs offer the potential for significant upside above targeted earnings for those who overachieve their sales targets.
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary (https://jobs.comcast.com/benefits) on our careers site for more details.
**Education**
High School Diploma / GED
**Certifications (if applicable)**
**Relevant Work Experience**
2-5 Years
**Job Family Group:** Sales
Xfinity Sales Professional
Comcast
**
Schaumburg, IL
Posted about 1 hour ago
Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.
**Job Summary**
This job is responsible for the promotion and selling of XFINITY Residential products and services within an assigned turf. This role focuses on individual direct sales and/or multiple dwelling units to establish relationships to meet sales targets. To maximize sales and/or winbacks, this role utilizes their extensive product knowledge and sales experience.
**Job Description**
**Core Responsibilities**
+ Showcasing Comcast product expertise and promoting/selling to customers by door-to-door canvassing in assigned area
+ Demonstrating current knowledge of XFINITY Residential products including their features, benefits, pricing, and campaigns
+ Communicating and developing rapport with customers effectively. Evaluating individual customers' existing and potential product needs and making recommendations
+ Increasing customer understanding of Comcast products and pricing models as well as unique benefits over other service providers
+ Evaluating offers from other companies and framing a response to showcase the advantages of Comcast
+ Must meet the physical requirements of the job including, but not limited to, the ability to walk and/or travel door-to-door for considerable distances in all types of weather conditions
+ Where applicable, obtain and maintain any credentials and/or licenses necessary to sell and/or design alarm systems as required by law
+ Consistent exercise of independent judgment and discretion in matters of significance.
+ Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
+ Other duties and responsibilities as assigned.
**Employees at all levels are expected to:**
+ Understand our Operating Principles; make them the guidelines for how you do your job.
+ Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
+ Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
+ Win as a team - make big things happen by working together and being open to new ideas.
+ Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
+ Drive results and growth.
+ Support a culture of inclusion in how you work and lead.
+ Do what's right for each other, our customers, investors and our communities.
**Disclaimer:**
This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Comcast is an EOE/Veterans/Disabled/LGBT employer.
Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
**Skills:**
Workplace Organization; Persuasion; Adaptability; Self Motivation; Critical Thinking Problem Solving; Resilience; Communication; Professional Integrity
**Salary:**
Base Pay: $47,871.00
The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.
Total Target Compensation (Base Pay plus Targeted Commission): $81,871.00
Our sales compensation programs offer the potential for significant upside above targeted earnings for those who overachieve their sales targets.
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary (https://jobs.comcast.com/benefits) on our careers site for more details.
**Education**
High School Diploma / GED
**Certifications (if applicable)**
**Relevant Work Experience**
2-5 Years
**Job Family Group:** Sales
Technical Program Manager 4
Comcast
**
West Chester, PA
Posted about 1 hour ago
Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace. Join us. You’ll do the best work of your career right here at Comcast. (In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.)
**Job Summary**
Position Summary
Lead complex internal software delivery programs while providing financial insights that support executive decision-making. Translate delivery and financial data into clear narratives, identify risks and trends, and recommend cost-saving opportunities.
**Job Description**
**Key Responsibilities**
+ Lead cross-functional software programs from planning through implementation.
+ Manage scope, milestones, dependencies, risks, resources, and delivery health.
+ Partner with Engineering, Product, Finance, PMO, and business leaders.
+ Analyze budgets, forecasts, Opex/Capex, labor, vendor, software, and infrastructure spend.
+ Build executive-ready reporting that connects financial performance to business and delivery outcomes.
+ Identify and recommend savings through vendor optimization, resource alignment, demand prioritization, and operational efficiencies.
+ Develop business cases, scenario analyses, forecasts, and performance dashboards.
+ Improve portfolio governance, financial controls, and planning processes.
**Required Qualifications**
+ Bachelor's degree in Business, Finance, Technology, Engineering, or a related field.
+ 8+ years of technical program, portfolio, or technology delivery experience.
+ Proven success leading enterprise software delivery programs.
+ Strong financial acumen, including budgeting, forecasting, variance analysis, and cost optimization.
+ Ability to convert complex data into concise executive-level stories and recommendations.
+ Advanced Excel and presentation skills; experience with Power BI or similar tools preferred.
+ Strong communication, influence, problem-solving, and stakeholder-management skills.
**Preferred Qualifications**
+ MBA or relevant advanced degree.
+ PMP, PgMP, SAFe, Agile, or Scrum certification.
+ Experience with technology financial management, workforce planning and/or vendor management
**Success Measures**
+ Reliable delivery of strategic software programs.
+ Improved forecast accuracy and portfolio transparency.
+ Actionable executive insights on financial performance and risk.
+ Measurable cost savings and improved resource utilization.
**Here's a look at just some of the perks and benefits we make available to our US-based employees:**
+ Medical & Dental
+ 401(k) Savings Plan
+ Generous paid time off
+ Life Milestones - from adoption assistance, childcare resources, pet insurance, and more, Comcast supports you at all life stages.
+ This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.Comcast is an EOE/Veterans/Disabled/LGBT employer.Discount tickets for Universal Resorts, including theme park tickets and on-site hotel rooms.
+ Courtesy Services - We offer all of our full-time employees in serviceable areas free digital TV and internet.
+ Learn more at jobs.comcast.com/life-at-comcast/benefits
+ We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request an accommodation.
Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
**Skills:**
Delivery Planning; Program Management; Portfolio Planning
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary (https://jobs.comcast.com/benefits) on our careers site for more details.
**Education**
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
**Relevant Work Experience**
10 Years **Job Family Group:** Program & Project Management
Xfinity Mobile Retail Service Associate
Comcast
**
Oak Brook, IL
Posted about 1 hour ago
Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.
**Job Summary**
The Retail Service Associate supports the store team in delivering a best-in-class customer experience across mobile, operational, and transactional activities. This role serves as a go-to technical and operational resource, helping to maintain a clean and efficient store environment, and provide exceptional customer support for mobile. RSAs handle mobile activation, education, troubleshooting, and escalations while assisting with operational priorities to ensure that customers leave confident and excited about their Comcast products and services.
**Job Description**
**Primary Responsibilities — Mobile Focused**
**Mobile Activations & Customer Education**
+ Provide a white-glove experience activating new devices or BYOD to the network.
+ Guide customers through tablet setup and connectivity options.
+ Support activation and pairing of wearable devices for seamless use.
+ Educate customers on accessories and add-ons that enhance their experience and drive incremental revenue.
+ Demonstrate strong understanding and enthusiasm for technology and act as a go-to resource.
+ Demonstrate basic features and capabilities of devices to increase customer confidence.
**Mobile Escalations**
+ Troubleshoot and resolve complex device or service issues.
+ Assist customers in securing accounts, replacing lost or stolen devices, and navigating access recovery.
+ Use advanced tools to manage escalations.
**Mobile Support**
+ Assist customers with transferring contacts, emails, and media.
+ Provide password resets with appropriate credential verification.
+ Activate and configure SIM or eSIM for device connectivity.
+ Perform in-depth diagnostics to identify and resolve issues.
+ Process returns or exchanges in compliance with company policies.
+ Assist with warranty claims and replacement processes.
+ Ensure devices, counters, accessories, and walkways are clean, functioning, and accessible.
+ On-Demand Delivery, BAPIS & XM Upsell: Fulfill Xfinity Mobile on-demand deliveries and BAPIS pickups by staging orders accurately, ensuring smooth handoff, and identifying opportunities to upsell accessories or add-ons.
**Secondary Responsibilities — When No Primary Actions Occur or on Red Floor**
**Customer Check-In**
+ Provide hands-on demonstrations of devices and features to enhance value.
**Operations**
+ Support store resets for proper merchandising and operational readiness.
+ Maintain visual standards and product placement for optimal customer experience.
+ Inspect back-of-house to ensure clean, secure, and properly placed inventory.
**Express Transactions**
+ Facilitate quick device swaps for customers.
+ Process equipment returns efficiently while ensuring compliance.
**Expectations for All Employees**
+ Understand and follow the Comcast Operating Principles.
+ Own the customer experience and promote digital options at every touchpoint.
+ Be an enthusiastic learner and advocate of Comcast products, services, and digital tools.
+ Win as a team through collaboration and openness to new ideas.
+ Participate in the Net Promoter System: huddles, callbacks, and feedback loops.
+ Drive results and operational excellence.
+ Foster and support a culture of inclusion.
+ Do what’s right for customers, teammates, communities, and investors.
**Disclaimer**
This description outlines the general nature and level of work expected and is not intended to be a comprehensive list of all duties or qualifications.
Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
**Skills:**
Customer-Focused; Workplace Organization; Teamwork; Technical Knowledge; Self Motivation; Communication; Critical Thinking Problem Solving; Resilience; Professional Integrity
**Salary:**
Base Pay: $17.05
The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary (https://jobs.comcast.com/benefits) on our careers site for more details.
**Education**
High School Diploma / GED
**Certifications (if applicable)**
**Relevant Work Experience**
0-2 Years
**Job Family Group:** Sales
Supervisor, Technical Product Sales - Business Support
Comcast
**
Trevose, PA
Posted about 1 hour ago
Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.
**Job Summary**
This job oversees daily technical product sales support operations and guides team performance to meet service excellence standards. It coordinates customer order processing workflows while managing resource allocation and quality assurance activities. The job implements process improvements and develops staff through product knowledge transfer and systems training initiatives.
**Job Description**
**Responsibilities:**
+ Supervising daily technical product sales support operations while monitoring team performance and providing guidance to meet service standards
+ Coordinating customer order processing workflows and quality checks to maintain accuracy and timeliness across support teams
+ Managing workforce scheduling and resource allocation to optimize coverage and meet fluctuating business support demands
+ Implementing process improvements and best practices for technical product sales support activities within established departmental guidelines
+ Analyzing support team performance metrics and developing action plans to address gaps through coaching and training
+ Supporting staff development through product knowledge transfer sessions and systems training for Comcast Business Class offerings
+ Organizing regular team communications and updates to ensure consistent delivery of technical product support excellence
+ Monitoring technical support quality standards and customer experience metrics while providing feedback to leadership on improvement opportunities
+ Consistent exercise of independent judgment and discretion in matters of significance.
+ Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
+ Other duties and responsibilities as assigned.
**Employees at all levels are expected to:**
+ Understand our Operating Principles; make them the guidelines for how you do your job.
+ Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
+ Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
+ Win as a team make big things happen by working together and being open to new ideas.
+ Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
+ Drive results and growth.
+ Support a culture of inclusion in how you work and lead.
+ Do what's right for each other, our customers, investors and our communities.
**Disclaimer:** This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
**Skills:**
Customer Experience (CX); Leadership; Communication
**Salary:**
Pay Range: This job can be performed in New Jersey with a Pay Range of $85,004.53 - $127,506.79
Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary (https://jobs.comcast.com/benefits) on our careers site for more details.
**Education**
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
**Relevant Work Experience**
2-5 Years
**Job Family Group:** Support
Senior Business Sales Representative - SMB
Comcast
**
Philadelphia, PA
Posted about 1 hour ago
Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.
**Job Summary**
Responsible for inbound telesales of Comcast Company services to Small-to-Medium business customers.
**Job Description**
**Core Responsibilities**
+ Deliver consistently high close ratios, higher revenue and multiple product business solutions.
+ Meet / exceed sales targets & quotas by generating sales from inbound calls; follow-up with potential customers to sell Business Services products or services to small and mid-size businesses.
+ Utilize knowledge of the latest products and services to promote the sale of bundled products and provide the optimal solution for the customer as well as articulate benefits of our products over other products.
+ Stay abreast of competitive landscape and emerging technologies to best position Business Services in the marketplace.
+ Identify improvement areas through a consultative process that would enhance our prospects ability to communicate more effectively both internally and externally to their customers. Leads customers through a consultative process to best meet their communication needs.
+ Ensure Client Relationship Management (CRM) software is accurate and up to date on daily basis.
+ Manage the customer relationship from initial call through close, to resolve on the first call or escalate appropriately.
+ Provides testing and feedback to assist with deployment and adoption of new products, incentives, systems and other changes introduced into the sales channel.
+ Deliver best-in-class customer experience and represent Business Services in a professional and courteous manner to prospects and customers.
+ Keep up to date on product knowledge, industry information, and competitive landscape.
+ Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
+ Other duties and responsibilities as assigned.
**Preferred Experience:**
+ MS Suite
+ Microsoft Dynamics
+ MS Teams Proficiency
+ Salesforce
+ MS Outlook Proficiency
+ Comcast Business Advanced Business Solutions
+ Billing Tools
+ Inbound/Outbound Call Center
+ Dedicated Internet Sales
+ SD-WAN
*** Sales experience required**
**Employees at all levels are expected to:**
+ Understand our Operating Principles; make them the guidelines for how you do your job.
+ Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
+ Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
+ Win as a team - make big things happen by working together and being open to new ideas.
+ Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
+ Drive results and growth.
+ Support a culture of inclusion in how you work and lead.
+ Do what's right for each other, our customers, investors and our communities.
**Disclaimer:**
+ This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
+ **Starting rate will vary and is dependent on several factors, including your city/state of residence. Comcast follows all local and state regulations/laws regarding minimum wage.**
Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Comcast will consider for employment applicants with arrest or conviction records in accordance with the requirements of applicable law, including the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Please note that federal state, or local laws and regulations may restrict or prohibit Comcast from hiring individuals convicted of certain crimes. Additionally, an applicant’s criminal history may have a direct, adverse, and negative relationship on the job duties of this position, which may result in the withdrawal of a conditional offer of employment.
**Skills:**
Punctuality; Strategic Objectives; Teamwork; Direct Selling; Communication
**Salary:**
National Pay Range: $12.69 USD-$28.34 USD Illinois Pay Range: $13.49 USD - $24.94 USD Colorado Pay Range: $14.28 USD - $26.07 USD Hawaii Pay Range: $16.66 USD - $23.81 USD Washington DC Pay Range: $18.25 USD - $26.07 USD Maryland Pay Range: $15.07 USD - $26.07 USD Minnesota Pay Range: $14.28 USD - $23.81 USD New York Pay Range: $15.07 USD - $28.34 USD Washington Pay Range: $14.28 USD - $27.21 USD New Jersey Pay Range: $15.87 USD - $27.21 USD Vermont Pay Range: $15.07 USD - $22.67 USD Massachusetts Pay Range: $15.87 USD - $27.21 USD Virginia Pay Range: $14.28 USD - $26.07 USD Maine Pay Range: $14.28 USD - $22.67 USD California Pay Range: $14.28 USD - $25.50
Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.
Targeted Commission: $13.22
Our sales compensation programs offer the potential for significant upside above targeted earnings for those who overachieve their sales targets.
The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary (https://jobs.comcast.com/benefits) on our careers site for more details.
**Education**
High School Diploma / GED
**Relevant Work Experience**
2-5 Years
**Job Family Group:** Sales
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