Jobs at Cisco

Position: Senior Network Engineer (Cisco ISE) - Hybrid at BlueAlly Woodlawn, MD Senior Network Engineer (Cisco ISE) - Hybrid job dlawn, MD. Job Description Job Description The Senior Cisco ISE Engineer functions as a Subject Matter Expert within the Consulting Services division of Blue Ally. The Senior Engineer must be able to lead small to enterprise initiatives, work independently, and develop an in-depth technical and business understanding of the working environment for Clients across numerous industries and/or verticals. This role is Hybrid - onsite 2 days a week in Woodlawn, MD. Responsibilities • Applies broad technical expertise to address business challenges • Leads a multi-disciplinary teams focused on a complex project • Develops and delivers briefings and presentations for clients • Produces relevant documentation • Manages project budgets and schedules • Develops and presents relevant reports Knowledge & Experience • Functions as a Subject Matter Expert • Ability to act independently • Leads small to mid-size initiatives • In depth technical and business understanding of the working environment • Expert knowledge of all aspects in one or more of the following: • Network Engineering • Security • Data Center • Network Design/Configuration • Unified Communications and Collaboration • Virtualization Qualifications • U.S. Citizenship or lawful permanent residency (Green Card Holder Status) due to federal regulations and contractual requirements • At least 8 years of relevant experience • Extensive experience in Cisco Data Center and Enterprise Routing and Switching • CCIE Certification - need to be at this level, will also consider candidates with a completed written exam • Ability to obtain and maintain client suitability and undergo a background and drug test to include marijuana Nice to Have Requirements • Experience with Cisco DNA-Center • Prior Consulting Experience Additional Information All your information will be kept confidential according to EEO guidelines. #J-18808-Ljbffr

A defense technology firm in Maryland is seeking a mid-level systems engineer to assist with daily responsibilities. The role requires a Bachelor's degree in a related field, alongside 14 years of relevant experience. Candidates must possess a Top Secret/SCI clearance and be U.S. citizens. Benefits include an annual salary range of $130,000 - $270,000, up to 20% 401k contribution, 6 weeks of paid time off, and comprehensive insurance coverage. This position is open for direct hires only. #J-18808-Ljbffr

Position: Systems Engineer II: Linux, Cisco, Puppet & Bash (TS/SCI) A leading defense technology firm is seeking a mid-level systems engineer to assist with daily responsibilities and provide essential support to mission-driven projects. Candidates must hold a Top Secret/SCI clearance and possess a Bachelor’s degree in a relevant field, along with substantial experience in systems engineering. The position offers a competitive salary range from $130,000 to $270,000 based on experience and generous benefits including HSA contributions and comprehensive insurance coverage. #J-18808-Ljbffr

A technology consulting firm is seeking a Senior Network Engineer (Cisco ISE) for a hybrid position in Woodlawn, MD. This role requires at least 8 years of experience, specifically in Cisco Data Center and Enterprise Routing. The selected candidate will lead multi-disciplinary teams and manage project budgets while acting as a Subject Matter Expert. A CCIE certification is highly desirable, and candidates should be prepared to undergo a background check. This is an opportunity to work in a dynamic environment that values technical expertise. #J-18808-Ljbffr

Job Description

We are looking for a Director Enterprise Solution Sales to join our Rexel team Remotely in the USA!

Summary:
The Director Enterprise Solution Sales will be focused on promoting comprehensive suite of connected enterprise software and IIOT solutions throughout manufacturing industries. This includes but is not limited to selling Enterprise Resource Planning (ERP), Manufacturing Execution Systems (MES), Quality Management Systems (QMS), Industrial Internet of Things (IIOT), Operational Technology (OT) Networking, Cybersecurity, and Advanced Analytics applications.

What You'll Do:

 

• Achieve R+IQ sales targets, and meet business revenue plans for software and IIOT solutions using a discipline sales process within targeted accounts
• Directly responsible for meeting and exceeding quota by actively finding, developing and bringing opportunities to closure while working with the broader matrixed Rexel sales teams
• Assist in the development of project scope and ROI analysis. Utilize value selling techniques to quantify project ROI and structure commercial deals accordingly
• Leverage selling resources (Technical Consultants, Product Management and Industry experts) as a part of your overall sales strategy. Serve as the primary liaison between customers, regional sales team members and Rexel to ensure efficient and effective communications and information flow from sales and pipeline development activities. Effectively translate technical terms into everyday language and properly manage expectations, both internally and externally
• Provide formal regular status reports to sales management which include forecast, pipeline and activity summary information. Monitor and report revenue and pipeline results weekly via CRM tool for assigned Verticals or Geographies to ensure performance goals are met
• Develop strong business and financial knowledge of the critical offerings and its impact on potential business. Demonstrate understanding of Manufacturing Software, Industrial Internet of Things (IIOT) and other emerging technology trends such as Industrial AI and their impact on business decisions in assigned Vertical or geography and clearly communicate this knowledge to extended sales teams
• Achieve R+IQ sales targets, and meet business revenue plans for software and IIOT solutions using a discipline sales process within targeted accounts
• Other duties as assigned

Job Duties Disclaimer:
The information contained in this job description is intended to describe the essential job functions required of those assigned to this job. It is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, and abilities needed to perform the job. Please note that management retains the right to assign or reassign duties and responsibilities to this job at any time. The ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrate commitment to effective customer service delivery, integrity, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Rexel USA.

 

Our client, a major entertainment company located in Long Island, NY is looking to recruit a Cisco Engineer . This is a 1-year contract with the likelihood of extension. All candidates are encouraged to apply however, my Client is not sponsoring at this time. This role is 4 days onsite in Bethpage, Long Island.

SUMMARY
This position will be called upon to represent the Global Technology & Operations organizations by internal and external organizations. An individual in this position is responsible for making production systems more reliable by performing day-to-day operations including system monitoring, troubleshooting, problem identification, resolution, and restoral following established and documented procedures and with minimal direction.

They must be able to work independently on tasks of moderate and high complexity and assist other teams (internal and external) when necessary. They are expected to use their technical knowledge and ability to work with others to solve technical issues in a timely fashion.

The Senior Network Engineer should have a very strong knowledge of related technologies such as DNS, DHCP, TCP/IP, UDP, WiFi, Load-Balancing, VOIP, AAA, IP Subnetting, and Network Security.

JOB RESPONSIBILITIES

• Create, develop, and improve troubleshooting and restoral procedures and to use their technical expertise to troubleshoot and resolve newly encountered problems that have not been previously documented
• Use strong decision-making skills to prevent and resolve all technical issues related to networking, including those that are system wide as well as individual customer problems
• Obtain, understand, and interpret performance data and implement necessary solutions or upgrades
• Create and maintain logs, records, diagrams, and reports of all related systems under the Networking Team
• Engage in project-engineering in addition to their operational responsibilities
• Leverage a proactive mindset to look for issues and automate solutions

QUALIFICATIONS

• Experience working in a dynamic, high-pressure production environment with a mid to large systems and storage infrastructure with multiple sites/networks
• More than 7+ years previous hands-on network administration of the following:
• Routing protocols and configurations to support BGP, OSPF, EIGRP & SD-WAN networks
• Strong knowledge of switching and configuration options (Spine/Leaf, VPC, VSS, StackWise, vxLAN)
• Experience maintaining Cisco routing and switching software (NS-OX, IOS-XE, IOS)
• Experience maintaining Cisco Routing/Switching hardware (ISR, ASR, Nexus, Catalyst)
• Experience installing and maintaining Palo Alto Networks security appliances and software
• Experience maintaining WiFi services in an enterprise environment
• Experience maintaining AAA platforms (Aruba ClearPass, Cisco ISE)
• Experience maintaining Public Cloud network connectivity (AWS, AZURE)
• Ability to multi-task and adjust priorities based on workload
• Exceptional communication skills, both written and oral
• Solid troubleshooting, and problem-solving skills
• Degree in Computer Science, Engineering, or related equivalent education required
• Certifications from Cisco, Palo Alto or related technology certifications are preferred

Duration: Full Time Opportunity 

Job Description:

• We are seeking a highly skilled Consultant to lead the design, implementation, and support of enterprise-scale software-defined networking environments.
• This role focuses on Cisco Software-Defined Access (SDA), DNA Center (DNAC), and Identity Services Engine (Client), while also supporting broader enterprise network security and infrastructure operations.
• The ideal candidate will be a hands-on technical expert who thrives in high-availability environments and can lead complex troubleshooting efforts, especially during critical incidents.

Responsibilities:

• Lead implementation, administration, and optimization of Cisco Software-Defined Access (SDA) environments, including fabric onboarding, policy configuration, and integration with Cisco DNA Center and Client.
• Provide Level-3 support for complex network incidents across LAN, WAN, data center, wireless, and security domains in live production environments.
• Drive root-cause analysis and real-time troubleshooting during high-impact outages, ensuring minimal downtime and fast service restoration.
• Configure and support Cisco ACI fabrics including APIC, EPGs, contracts, and fabric health monitoring.
• Administer and troubleshoot Palo Alto firewalls, including security policies, NAT, Panorama management, and IPSec VPN configurations.
• Design and support enterprise wireless networks, including RF optimization, seamless roaming, and high-density deployments.
• Manage Infoblox DDI platforms (DNS, DHCP, IPAM), including grid operations, high availability, and automation integration.
• Perform packet captures and deep traffic analysis using tools such as Wireshark to isolate and resolve network issues.
• Plan and execute network upgrades, lifecycle management, and firmware updates across enterprise infrastructure.
• Mentor L1/L2 support teams, enhance operational runbooks, and improve incident response efficiency to reduce MTTR.
• Collaborate with cross-functional teams, stakeholders, and vendors to ensure secure, scalable, and resilient network operations.

Experience:

• Cisco SDA: DNA Center, Client integration, fabric edge/control nodes, policy troubleshooting.
• Cisco DNAC: Deployment, automation, assurance, and monitoring.
• Cisco Client: Policy management, authentication, network access control, integration with SDA.
• Cisco ACI: APIC, EPGs, contracts, L2/L3 connectivity, fabric troubleshooting.
• Palo Alto Firewalls: PAN-OS, Panorama, security policies, NAT, IPSec VPN, threat prevention.
• Enterprise Wireless: WLAN design, RF analysis, performance tuning, and troubleshooting.
• VPN Technologies: Site-to-site and remote access IPSec VPNs, multi-vendor interoperability.
• Infoblox DDI: DNS, DHCP, IPAM, Grid Master, HA, automation.
• Networking Fundamentals: TCP/IP, BGP, OSPF, VLANs, QoS, multicast.
• Packet Analysis: Real-time traffic analysis using Wireshark.

Skills:

• Cisco SDA
• Cisco DNA

Education:

• Bachelor's or degree in or a related field or equivalent work experience.

 
About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit (url removed).
 
US Tech Solutions is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

The application window is expected to close on: 04/22/2026 **Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received** . **Meet the Team** We are looking for a seasoned, detail-oriented security professional to join our Unified Incident Command (UIC) team. UIC ensures a coordinated, clear, and effective response across Cisco Security & Trust (S&TO) incident teams when handling key security incidents. The core purpose of Unified Incident Command is to drive consistency, collaboration, decisiveness, and speed in incident response efforts. Our team is distributed around the globe, and delivers strategic oversight and coordination for high-impact security incidents, assurance and control to mitigate unnecessary escalation, informed decision making, and accurate, timely, and unbiased communication. The Security Incident Manager is a senior role responsible for managing, documenting and communicating with key team members for enterprise-level security incidents. The Security Incident Manager will act as a key liaison among Cisco’s S&TO investigations teams, as well as cross-functional partner teams such as: Engineering, Legal, Communications, Product Management, and IT. This individual will drive teams to ensure timely detection, containment, mitigation, and communication regarding threats, vulnerabilities and attacks, while minimizing operational disruptions. **This role can be performed anywhere in the United States.** **Your Impact** **Incident Response Leadership:** + Lead and ensure alignment across the working teams responsible for all phases of incident response, including detection, containment, analysis, mitigation, recovery and communication. + Drive decision making and implementation of action plans to manage incidents, coordinating efforts across technical and business teams, as well as leaders and trusted subject matter experts. + Identify gaps that are delaying decision-making and assign owners or call out to leadership to close such gaps. + Ensure alignment to the organization's incident response frameworks, playbooks, and regulatory requirements. **Strategic Communication:** + Capture/document all facts, decisions, action items, partner team involvement, investigation progress, and core communication in the case management system, and ensure evidence materials are archived. + Provide detailed, actionable reports during and after incidents, including root cause analysis and mitigation strategies. + Serve as the main point of contact for incident updates to executive leadership and internal team members. And partner with external-facing stakeholders to ensure messaging is clear and consistent. **Collaboration and Coordination:** + Collaborate with S&TO incident teams (such as CSIRT, PSIRT, DCI), as well as Legal, IT, Engineering, Risk Management, Privacy and other organizations to ensure a unified response. + Engage with customer-facing teams, third-party vendors, and customers when necessary. **Preparation and Readiness:** + Update and refine UIC documentation and processes to further define, streamline, and improve security incident response efforts, and ensure thoroughness/clarity of case documentation. + Develop, maintain, and test incident response plans, playbooks, and escalation procedures. + Conduct and support tabletop exercises and simulations to train and prepare teams. **Post-Incident Activities:** + Drive post-mortem sessions, capture and share key findings, and clearly assign ownership for long-term fixes / preventative measures identified during the sessions. **Compliance and Reporting:** + Support Cisco's effort to ensure compliance with regulations, certification obligations, and organizational policies during incident response. + Stay informed about emerging threats and trends in cybersecurity to improve response capabilities. **Minimum Qualifications** + Bachelor’s degree. + 3+ years of experience of security-related work in the Technology/IT Industry. + Demonstrated experience managing incidents or crisis response, or leading multi-functional teams to deliver large-scale projects. + Excellent written and verbal communication abilities in English. + Experience engaging with senior-level security executives. **Preferred Qualifications** + Exceptional leadership skills, and the ability to make decisions under pressure. + An ability to learn and apply new information quickly. + Strong critical thinking, analytical, and problem-solving skills. + A team-oriented, collaborative mentality, with the ability to coordinate/delegate an occasional 24 x 7 workload across geographic participants. + Strong understanding of regulatory requirements and industry certifications and standards (e.g., CSL, DSL, PIPL, GDPR, HIPAA, FedRAMP, ISO, PCI-DSS). + Certifications such as GIAC Certified Incident Handler (GCIH), CISSP, CISM, Security+, or Certified Information Systems Auditor (CISA). **Work Environment** + Remote work environment with some occasional on-site presence required as needed. + On-call rotation availability to respond to critical incidents. + Alternate work hours and job responsibilities may be required as the team manages 24x7x365 cybersecurity incidents within a global operations team. **Why Cisco?** At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you. **Message to applicants applying to work in the U.S. and/or Canada:** The starting salary range posted for this position is $130,600.00 to $182,200.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits. Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process. U.S. employees are offered benefits, subject to Cisco’s plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time. U.S. employees are eligible for paid time away as described below, subject to Cisco’s policies: + 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees + 1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco + Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees + Exempt employees participate in Cisco’s flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations) + 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next + Additional paid time away may be requested to deal with critical or emergency issues for family members + Optional 10 paid days per full calendar year to volunteer For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco’s policies. Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows: + .75% of incentive target for each 1% of revenue attainment up to 50% of quota; + 1.5% of incentive target for each 1% of attainment between 50% and 75%; + 1% of incentive target for each 1% of attainment between 75% and 100%; and + Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid. The applicable full salary ranges for this position, by specific state, are listed below: New York City Metro Area: $152,400.00 - $255,100.00 Non-Metro New York state & Washington state: $134,300.00 - $224,800.00 * For quota-based sales roles on Cisco’s sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined. ** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements. Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.

The application window is expected to close on: 04/30/2026 **Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received** . **CX Marketing Customer Advocacy Lead** At Cisco Customer Experience (CX), we help customers maximize the value of their technology throughout its entire lifecycle. Our mission is to accelerate customer success through AI-driven innovation. By delivering the industry’s best experience and partnering closely with our clients, we help them overcome their toughest challenges and achieve their business goals. **Who You Are** You are a strategic storyteller and program leader who understands that highlighting customer success is our strongest marketing asset critical to marketing. You excel at navigating complex global organizations to find the most impactful narratives of innovation. You’ll be responsible for conceptualizing the customer advocacy strategy, advising on storytelling best practices, partnering with customers on their innovation narrative, and managing major global programs. , including CX’s involvement in the Cisco Customer Achievement Awards You possess the ability to identify "champion" customers and mentor them to authentically represent Cisco’s value proposition on the global stage. We are seeking an experienced marketing professional with a proven record in Customer Advocacy and Strategic Communications, ideally gained within a global technology or B2B environment. You possess strong consulting skills and a deep understanding of how to translate technical milestones into business-focused success stories. **Your Impact:** + **Stakeholder Collaboration:** Partner with internal teams across marketing, sales, and customer experience to identify and source impactful stories that demonstrate Cisco CX’s value. + **Pipeline Management:** Develop and maintain a global pipeline of customer advocates suitable for speaking engagements at Cisco and industry events. + **Awards Leadership:** Lead the planning, coordination, and execution of CX’s involvement in the Customer Achievement Awards program, managing nominations, evaluation, and logistics. + **Relationship Building:** Partner with customer advocacy communities and external clients to foster relationships that enhance Cisco’s brand and engagement. + **Multi-Format Production:** Oversee the production of customer stories leveraging AI across various formats—written case studies, video, podcasts, and quotes—to support sales and marketing. + **Performance Analytics:** Measure and report on the impact of storytelling initiatives to demonstrate business outcomes and inform continuous improvement. + **Subject Matter Expertise:** Serve as the internal authority on customer advocacy best practices and innovative storytelling strategies. **Required Experience:** + **Advocacy & Storytelling:** Proven experience in customer advocacy, storytelling, or marketing communications within a technology or B2B environment. + **Stakeholder Management:** Strong ability to influence and collaborate across multiple global teams and executive levels. + **Project Leadership:** Excellent organizational skills to manage complex programs like international awards and global speaking circuits. + **Communication Mastery:** Exceptional written and verbal communication skills with a talent for crafting compelling, high-stakes narratives. + **Customer Engagement:** Ability to identify, recruit, and coach customer champions to represent Cisco’s value proposition. + **Creative Innovation:** A creative mindset with a passion for developing modern storytelling approaches and digital formats. **Desired Experience:** + **AI & Digital Tools:** Familiarity with leveraging AI tools for content creation and workflow optimization. + **Analytical Reasoning:** Ability to translate qualitative customer success into quantitative business impact and reporting. + **Regional Awareness:** Experience working across diverse markets (AMER, EMEAR, and APJC) and understanding regional business nuances. **Why Cisco?** At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. **Why Cisco?** At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you. **Message to applicants applying to work in the U.S. and/or Canada:** The starting salary range posted for this position is $163,000.00 to $205,400.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits. Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process. U.S. employees are offered benefits, subject to Cisco’s plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time. U.S. employees are eligible for paid time away as described below, subject to Cisco’s policies: + 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees + 1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco + Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees + Exempt employees participate in Cisco’s flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations) + 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next + Additional paid time away may be requested to deal with critical or emergency issues for family members + Optional 10 paid days per full calendar year to volunteer For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco’s policies. Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows: + .75% of incentive target for each 1% of revenue attainment up to 50% of quota; + 1.5% of incentive target for each 1% of attainment between 50% and 75%; + 1% of incentive target for each 1% of attainment between 75% and 100%; and + Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid. The applicable full salary ranges for this position, by specific state, are listed below: New York City Metro Area: $196,000.00 - $284,100.00 Non-Metro New York state & Washington state: $174,000.00 - $252,100.00 * For quota-based sales roles on Cisco’s sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined. ** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements. Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.

The application window is expected to close on: 04/30/2026 **Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received** . **CX Marketing Customer Advocacy Lead** At Cisco Customer Experience (CX), we help customers maximize the value of their technology throughout its entire lifecycle. Our mission is to accelerate customer success through AI-driven innovation. By delivering the industry’s best experience and partnering closely with our clients, we help them overcome their toughest challenges and achieve their business goals. **Who You Are** You are a strategic storyteller and program leader who understands that highlighting customer success is our strongest marketing asset critical to marketing. You excel at navigating complex global organizations to find the most impactful narratives of innovation. You’ll be responsible for conceptualizing the customer advocacy strategy, advising on storytelling best practices, partnering with customers on their innovation narrative, and managing major global programs. , including CX’s involvement in the Cisco Customer Achievement Awards You possess the ability to identify "champion" customers and mentor them to authentically represent Cisco’s value proposition on the global stage. We are seeking an experienced marketing professional with a proven record in Customer Advocacy and Strategic Communications, ideally gained within a global technology or B2B environment. You possess strong consulting skills and a deep understanding of how to translate technical milestones into business-focused success stories. **Your Impact:** + **Stakeholder Collaboration:** Partner with internal teams across marketing, sales, and customer experience to identify and source impactful stories that demonstrate Cisco CX’s value. + **Pipeline Management:** Develop and maintain a global pipeline of customer advocates suitable for speaking engagements at Cisco and industry events. + **Awards Leadership:** Lead the planning, coordination, and execution of CX’s involvement in the Customer Achievement Awards program, managing nominations, evaluation, and logistics. + **Relationship Building:** Partner with customer advocacy communities and external clients to foster relationships that enhance Cisco’s brand and engagement. + **Multi-Format Production:** Oversee the production of customer stories leveraging AI across various formats—written case studies, video, podcasts, and quotes—to support sales and marketing. + **Performance Analytics:** Measure and report on the impact of storytelling initiatives to demonstrate business outcomes and inform continuous improvement. + **Subject Matter Expertise:** Serve as the internal authority on customer advocacy best practices and innovative storytelling strategies. **Required Experience:** + **Advocacy & Storytelling:** Proven experience in customer advocacy, storytelling, or marketing communications within a technology or B2B environment. + **Stakeholder Management:** Strong ability to influence and collaborate across multiple global teams and executive levels. + **Project Leadership:** Excellent organizational skills to manage complex programs like international awards and global speaking circuits. + **Communication Mastery:** Exceptional written and verbal communication skills with a talent for crafting compelling, high-stakes narratives. + **Customer Engagement:** Ability to identify, recruit, and coach customer champions to represent Cisco’s value proposition. + **Creative Innovation:** A creative mindset with a passion for developing modern storytelling approaches and digital formats. **Desired Experience:** + **AI & Digital Tools:** Familiarity with leveraging AI tools for content creation and workflow optimization. + **Analytical Reasoning:** Ability to translate qualitative customer success into quantitative business impact and reporting. + **Regional Awareness:** Experience working across diverse markets (AMER, EMEAR, and APJC) and understanding regional business nuances. **Why Cisco?** At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. **Why Cisco?** At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you. **Message to applicants applying to work in the U.S. and/or Canada:** The starting salary range posted for this position is $163,000.00 to $205,400.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits. Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process. U.S. employees are offered benefits, subject to Cisco’s plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time. U.S. employees are eligible for paid time away as described below, subject to Cisco’s policies: + 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees + 1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco + Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees + Exempt employees participate in Cisco’s flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations) + 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next + Additional paid time away may be requested to deal with critical or emergency issues for family members + Optional 10 paid days per full calendar year to volunteer For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco’s policies. Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows: + .75% of incentive target for each 1% of revenue attainment up to 50% of quota; + 1.5% of incentive target for each 1% of attainment between 50% and 75%; + 1% of incentive target for each 1% of attainment between 75% and 100%; and + Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid. The applicable full salary ranges for this position, by specific state, are listed below: New York City Metro Area: $196,000.00 - $284,100.00 Non-Metro New York state & Washington state: $174,000.00 - $252,100.00 * For quota-based sales roles on Cisco’s sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined. ** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements. Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.

Duration: Full Time Opportunity 

Job Description:

• We are seeking a highly skilled Consultant to lead the design, implementation, and support of enterprise-scale software-defined networking environments.
• This role focuses on Cisco Software-Defined Access (SDA), DNA Center (DNAC), and Identity Services Engine (Client), while also supporting broader enterprise network security and infrastructure operations.
• The ideal candidate will be a hands-on technical expert who thrives in high-availability environments and can lead complex troubleshooting efforts, especially during critical incidents.

Responsibilities:

• Lead implementation, administration, and optimization of Cisco Software-Defined Access (SDA) environments, including fabric onboarding, policy configuration, and integration with Cisco DNA Center and Client.
• Provide Level-3 support for complex network incidents across LAN, WAN, data center, wireless, and security domains in live production environments.
• Drive root-cause analysis and real-time troubleshooting during high-impact outages, ensuring minimal downtime and fast service restoration.
• Configure and support Cisco ACI fabrics including APIC, EPGs, contracts, and fabric health monitoring.
• Administer and troubleshoot Palo Alto firewalls, including security policies, NAT, Panorama management, and IPSec VPN configurations.
• Design and support enterprise wireless networks, including RF optimization, seamless roaming, and high-density deployments.
• Manage Infoblox DDI platforms (DNS, DHCP, IPAM), including grid operations, high availability, and automation integration.
• Perform packet captures and deep traffic analysis using tools such as Wireshark to isolate and resolve network issues.
• Plan and execute network upgrades, lifecycle management, and firmware updates across enterprise infrastructure.
• Mentor L1/L2 support teams, enhance operational runbooks, and improve incident response efficiency to reduce MTTR.
• Collaborate with cross-functional teams, stakeholders, and vendors to ensure secure, scalable, and resilient network operations.

Experience:

• Cisco SDA: DNA Center, Client integration, fabric edge/control nodes, policy troubleshooting.
• Cisco DNAC: Deployment, automation, assurance, and monitoring.
• Cisco Client: Policy management, authentication, network access control, integration with SDA.
• Cisco ACI: APIC, EPGs, contracts, L2/L3 connectivity, fabric troubleshooting.
• Palo Alto Firewalls: PAN-OS, Panorama, security policies, NAT, IPSec VPN, threat prevention.
• Enterprise Wireless: WLAN design, RF analysis, performance tuning, and troubleshooting.
• VPN Technologies: Site-to-site and remote access IPSec VPNs, multi-vendor interoperability.
• Infoblox DDI: DNS, DHCP, IPAM, Grid Master, HA, automation.
• Networking Fundamentals: TCP/IP, BGP, OSPF, VLANs, QoS, multicast.
• Packet Analysis: Real-time traffic analysis using Wireshark.

Skills:

• Cisco SDA
• Cisco DNA

Education:

• Bachelor's or degree in or a related field or equivalent work experience.

 
About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit (url removed).
 
US Tech Solutions is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.