Ramp Agent
American Airlines
**
Falls Church, VA
Posted 2 days ago
Ramp Agent
With American Airlines you'll have opportunities for growth like no other.
Reservations Agent
American Airlines
**
Takoma Park, MD
Posted 2 days ago
Job Title: Reservations Agent
We are seeking highly motivated Reservations Agents to connect with customers and provide solutions to their travel needs.
Main Responsibilities:
• Master several weeks of fast-paced, intensive training on products, processes, policies, and tools
• Listen proactively offer options to meet diverse customer requirements
Customer Service Manager, Airport Workforce Management at American Airlines Los Angeles, CA
American Airlines
**
Los Angeles, CA
Posted 2 days ago
Customer Service Manager, Airport Workforce Management job at American Airlines. Los Angeles, CA.
Intro
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
Why you'll love this job
• American is looking for a goal-oriented Customer Service Manager (CSM) who wants to elevate their experience, knowledge, and network within the company. With our leadership program, you will be able to develop yourself to be the best leader you want to be in the American organization.
• CSMs must ensure a safe, high performing operation by leading, engaging, coaching and developing the front-line team members. You will be supporting your teams' effort by creating a safe, reliable operation while delivering an exceptional customer experience.
• Also, being energized by a fast-paced dynamic environment and passionate about safety, teamwork, leadership, and delivering a quality product to our customers, front-line, and vendors.
• CSMs must enable an environment that develops our front-line team members and fosters mutual respect, trust, responsibility, and core values while connecting people and improving lives during our day-to-day operation.
• This job is a member of the Domestic Airports Team within the Customer Experience Division
• The pay range for this position is $50,000 to $84,000, taking into account the qualifications and experience of the selected candidate.
What you'll do
As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.
• Drives operational excellence while keeping a safety-conscious environment that promotes end-to-end exceptional customer service, resulting in employee and customer safety and well-being
• Be a safety advocate: Look for safety concerns and address them as needed
• Establish team and individual goals in support of departmental and company objectives; Coaches and mentors frontline team members in skill development, customer service elevation and company culture behaviors
• Establishes and promotes effective relationships with team members that fosters compassion, authenticity, integrity, respect and dignity
• Effectively allocates resources and provides appropriate support to enable teams to deliver on operational goals in a safe manner
• Ensure the ongoing safety and reliability of our operation by conducting self-audits, observations, root cause investigations and other related safety engagements
• Promote effective communication among departments to engage our team to work together to achieve common goals.
• Familiarity with Joint Collective Bargaining Agreement (JCBA) and ensure team members adhere to corporate policy/procedure
• Embrace the core values: (Passion, commitment, efficiency, reliability, dependability, optimism, honesty, positivity, and loyalty)
• Ability to solve complex staffing issues with minimal oversight
• Strong communicator with all levels of the operation
• Can manage multiple software programs at the same time to quickly analyze the operation and determine best course of action throughout the day
• Coordinate assignments for frontline team members to dynamically work flights at gates
• Utilizes GS Realtime and other programs (i.e. Prime, GETNG, SABRE) to identify and grant day of overtime, provide staffing inputs and tour reports
• Being proactive and efficient with time management
• Ability to work extra hours when there are operational needs
• Ability to work rotating shifts including weekends, holidays and days-off
All you'll need for success
Minimum Qualifications- Education & Prior Job Experience
• High School diploma or GED Equivalency
Preferred Qualifications- Education & Prior Job Experience
• Previous airport customer service experience
• 2 years experience leading others
• Knowledge of company policies and procedures and functional automation applications
Skills, Licenses & Certifications
• Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment
• Ability to actively listen - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate
• Critical thinking ability - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
• Ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action.
• Strong decision making skills
• Ability to work independently as well as collaboratively
• Ability to work under demanding operational conditions
• Ability to prioritize and execute with a sense of urgency and preciseness
• Ability to use sound business judgment to resolve issues with internal and external customers
• Ability to coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for a safe, efficient, on-time operation
• Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
• Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year United States residency requirement.
• Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA)
• Applicable valid driver’s license as required by local authorities
What you'll get
Feel free to take advantage of all that American Airlines has to offer:
• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
Feel free to be yourself at American
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.
Reservations Agent
American Airlines
**
Arvada, CO
Posted 2 days ago
Reservations Agent
American Airlines is seeking Reservations Agents to connect with customers and provide solutions to their travel needs.
• Masters several weeks of fast-paced intensive training on products processes policies tools
• Handles contacts from customers gains trust by providing solutions
• Listens to customer needs proactively offers options
• Grows revenue by selling tickets related products services
,Total Rewards Benefits:The company provides strong total rewards benefits including competitive pay career advancement opportunities.
Reservations Agent
American Airlines
**
Edmonds, WA
Posted 2 days ago
Reservations Agent
A career at American Airlines offers strong compensation and benefits.
• We are currently hiring Reservations Agents to connect with customers and provide solutions to their travel needs.
• Mastery of products processes policies tools in an intensive training program is required.
• Customer contact handling gain trust by providing solutions revenue generation ticket sales customer service.
American Airlines Jobs in Acampo, CA
American Airlines
**
Acampo, CA
Posted 2 days ago
American Airlines is hiring for various positions including flight attendants, customer service agents, and maintenance technicians. Competitive wages with comprehensive benefits and travel perks. Opportunities for career growth in a dynamic work environment. Join a leading airline committed to safety and customer service.
American Airlines Jobs in Derwood, MD
American Airlines
**
Derwood, MD
Posted 2 days ago
American Airlines is hiring for various positions including flight attendants, customer service agents, and maintenance technicians. Competitive wages with comprehensive benefits and travel perks. Opportunities for career growth in a dynamic work environment. Join a leading airline committed to safety and customer service.
Operations Coordinator, Inflight
American Airlines
**
Chicago, IL
Posted about 10 hours ago
**Intro**
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
**Why you'll love this job**
This job is a member of the Inflight Team, within the Customer Experience Division. Responsible for providing support to Flight Attendants and facilitating the enhancement of the customer experience by achieving on time departures through increased inter-departmental interaction, consistent communication, use of operational resources, and team member accountability.
Salary Range: $49,000-60,000
**What you'll do**
_As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations._
+ Acts as the liaison with local and system departments, e.g. IOC, Control Center (Tower), Customer Care, Crew Scheduling, Customer Ops, Daily Ops, Catering, Cabin Appearance, Business Partners and the Flight Department
+ Oversee Flight Service base operational reliability by taking lead role in dependability engagement, communication, & accountability.
+ Handles operational events and proactively provides crew assistance or delay mitigation based on priority of engagement and operational impact.
+ Coordinates with Daily Operations/IOC to respond to Flight Attendant injuries and aircraft emergencies by providing appropriate base guidance and support.
+ Notifies rescheduled and reassigned Flight Attendants’ traveling through the base.
+ Provides status of department reliability and communicates irregularities which may impact the daily operation to Inflight, IOC, and Hub Control Center leadership.
+ Coordinates with Crew Scheduling/Tracking for pre-boarding of flights or re-crewing, if necessary.
+ Assists with administrative duties, such as delay investigations, daily and monthly reports pertaining to operational activities.
+ Investigates and documents delays including Right Start, IPD (International Premium), IFS (International Flagship Service).
+ Implements selected policies, as well as ensuring established guidelines are followed and enforced.
+ Coordinate and host base activities to support engagement initiatives
+ May conduct coaching and counseling as appropriate
+ Assists with Flight Attendant reasonable cause drug and alcohol testing.
+ Provides Flight Attendant EFB (Electronic Flight Bag) support.
**All you'll need for success**
**Minimum Qualifications- Education & Prior Job Experience**
+ High School diploma or GED equivalency
+ PC, Sabre, DECS, and RES experience
+ Must be able to work shift work, including weekends and holidays.
+ Must be able to work on-site at assigned base/location.
**Preferred Qualifications- Education & Prior Job Experience**
+ Bachelors degree preferred/or equivalent work experience.
+ Strongly preferred to have completed Flight Attendant training as prescribed by the FAA and whose name appears on the current Flight Attendant System Seniority List
+ Current Passenger Service, Passenger Sales or Crew Scheduling experience.
+ Knowledge of company on-time performance goals and dependability metrics.
+ An understanding of working with a contract labor group is desirable.
**Skills, Licenses & Certifications**
+ Sound judgement and strong decision making skills
+ Ability to work independently as well as collaboratively
+ Ability to prioritize, multi-task and manage several events and situations simultaneously
+ Ability to work under demanding operational conditions
+ Excellent interpersonal, oral and written communication skills
+ Ability to work all shifts, holidays, and overtime as required
+ Requires rotation of shifts and days off
+ Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport securityidentification display areas (SIDA) and secure US Customs security badge if applicable
+ Must Pass U.S. Department of Transportation (DOT) mandated drug test
**What you'll get**
Feel free to take advantage of all that American Airlines has to offer:
+ Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
+ Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
+ Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
+ 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
+ Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
**Feel free to be yourself at American**
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.
EQUAL EMPLOYMENT OPPORTUNITY/ AFFIRMATIVE ACTION POLICY
American Airlines maintains a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity and access for all persons, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a disabled veteran or other protected veteran, in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, the following employment decisions and practices: hiring; upgrading; promotions; demotions or transfers; layoffs; recalls; terminations; rates of pay or other forms of compensation; selection for training, including apprenticeship; and recruitment or recruitment advertising.
Operations Coordinator, Inflight - BOS
American Airlines
**
Boston, MA, US
Posted 2 days ago
Intro
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
Why you'll love this job
This job is a member of the Inflight Team, within the Customer Experience Division. Responsible for providing support to Flight Attendants and facilitating the enhancement of the customer experience by achieving on time departures through increased inter-departmental interaction, consistent communication, use of operational resources, and team member accountability.
What you'll do
As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.
- Acts as the liaison with local and system departments, e.g. IOC, Control Center (Tower), Customer Care, Crew Scheduling, Customer Ops, Daily Ops, Catering, Cabin Appearance, Business Partners and the Flight Department
- Oversee Flight Service base operational reliability by taking lead role in dependability engagement, communication, & accountability.
- Handles operational events and proactively provides crew assistance or delay mitigation based on priority of engagement and operational impact.
- Coordinates with Daily Operations/IOC to respond to Flight Attendant injuries and aircraft emergencies by providing appropriate base guidance and support.
- Notifies rescheduled and reassigned Flight Attendants’ traveling through the base.
- Provides status of department reliability and communicates irregularities which may impact the daily operation to Inflight, IOC, and Hub Control Center leadership.
- Coordinates with Crew Scheduling/Tracking for pre-boarding of flights or re-crewing, if necessary.
- Assists with administrative duties, such as delay investigations, daily and monthly reports pertaining to operational activities.
- Investigates and documents delays including Right Start, IPD (International Premium), IFS (International Flagship Service).
- Implements selected policies, as well as ensuring established guidelines are followed and enforced.
- Coordinate and host base activities to support engagement initiatives
- May conduct coaching and counseling as appropriate
- Assists with Flight Attendant reasonable cause drug and alcohol testing.
- Provides Flight Attendant EFB (Electronic Flight Bag) support.
All you'll need for success
Minimum Qualifications- Education & Prior Job Experience
- High School diploma or GED equivalency
- PC, Sabre, DECS, and RES experience
- Must be able to work shift work, including weekends and holidays.
- Must be able to work on-site at assigned base/location.
Preferred Qualifications- Education & Prior Job Experience
- Bachelors degree preferred/or equivalent work experience.
- Strongly preferred to have completed Flight Attendant training as prescribed by the FAA and whose name appears on the current Flight Attendant System Seniority List
- Current Passenger Service, Passenger Sales or Crew Scheduling experience.
- Knowledge of company on-time performance goals and dependability metrics.
- An understanding of working with a contract labor group is desirable.
Skills, Licenses & Certifications
- Sound judgement and strong decision making skills
- Ability to work independently as well as collaboratively
- Ability to prioritize, multi-task and manage several events and situations simultaneously
- Ability to work under demanding operational conditions
- Excellent interpersonal, oral and written communication skills
- Ability to work all shifts, holidays, and overtime as required
- Requires rotation of shifts and days off
- Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security
identification display areas (SIDA) and secure US Customs security badge if applicable - Must Pass U.S. Department of Transportation (DOT) mandated drug test
What you'll get
Feel free to take advantage of all that American Airlines has to offer:
- Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
- Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
- Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
- 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
- Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
Feel free to be yourself at American
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.
Regional Manager, Central Caribbean Airport Operations
American Airlines
**
Miami, FL, US
Posted 2 days ago
Intro
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
Why you'll love this job
The role resides within the International Airports Division, supporting Central Caribbean airport operations. It is responsible for providing leadership, direction, and alignment to ensure exceptional customer care, as well as the efficient use of equipment, facilities, and personnel while achieving performance and service targets. Accountable for ensuring regional operational efficiency and for establishing and maintaining the highest standards in safety, security, operational metrics, customer service, financial performance, and competitive positioning—all while remaining fully compliant with Company regulations. This position will be based in either Miami, FLA, San Juan, PR or Santo Domingo in the Dominican Republic.
What you'll do
This list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Leadership will modify the role or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.
- Supervise and coordinate the performance of airport staff and contracted personnel across customer services, operations, baggage handling, ramp, catering, and security, ensuring efficient and effective operations
- Supervise the management of staff schedules, training, performance appraisals, audits, and financial wellbeing, ensuring all personnel are aligned with American Airlines' operational goals and compliance standards
- Motivate employees and align them with customer experience strategy, driving the achievement of station performance/service targets and company-wide objectives
- Participate in employee hiring, promotions, discharges, and transfers to ensure that the team is appropriately staffed to meet operational needs and company goals
- Build strong relationships with JB, alliance, sales and Oneworld partners, fostering synergies to enhance service quality and ensuring a seamless end-to-end customer experience
- Negotiate contracts and maintain strong partnerships with contractors, suppliers, and airport authorities, ensuring the best service standards and operational efficiency for American Airlines
- Enforces compliance of administrative policies, procedures, safety rules, and governmental regulations
- Compile reports on operational irregularities, service disruptions, or failures, providing suggestions for corrective action and
- presenting findings to senior leadership
- Take on additional responsibilities at other regional stations as needed, including managing project work to improve overall operational efficiency and business optimization
- Ensure American Airlines is professionally represented to airport authorities, other airlines, and the public, cultivating positive relationships with a diverse range of stakeholders
All you'll need for success
Minimum Qualifications – Education & Prior Job Experience
- Bachelor’s degree in Business Administration, Operations or a related field
- 5+ years of experience of working in an international environment
- 1+ years of experience leading teams
- Fluently read, write, and speak English and Spanish
Preferred Qualifications – Education & Prior Job Experience
- Master’s degree in Business Administration, Management, or a related field
- Leadership experience in commercial airline operations, with regional scope
Skills, Licenses, and Certifications
- Ability to lead and motivate teams to achieve operational goals
- Proven ability to influence and partner effectively across functions and at all levels
- Proficiency in Microsoft Office Suite
- Strong financial management and budget control skills
- Effective problem-solving and communication skills
- Knowledge of airport regulations and project management capabilities
- Ability to drive complex projects and deliver results in a fast‑paced environment
What you'll get
Feel free to take advantage of all that American Airlines has to offer:
- Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
- Health Benefits: On day one, you’ll have access to your health benefits to help you stay well.
- Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
- Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
Feel free to be yourself at American
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.
Category Manager/Sr Category Manager (Professional Services)
American Airlines
**
Fort Worth, TX, US
Posted 2 days ago
Intro
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
Why you'll love this job
The Professional Services Category is part of American’s Procurement organization and manages end-to-end sourcing for Contact Centers, Consulting Services, Benefits, Contingent Labor, Marketing, Legal, and Financial Services. The Category Manager/Sr Category Manager plays a pivotal role in developing and implementing sourcing strategies, leading contract negotiations, optimizing stakeholder engagement, and driving vendor value creation. The responsibilities range from building relationships with internal partners and vendors, leading sourcing events that deliver measurable savings & improvements, and navigating the complexities of contracting, financial analysis, risk, legal, and regulatory requirements.
What you'll do
- Join a growing, high-performing team of Strategic Sourcing Professionals with a passion for continuous improvement
- Work alongside highly driven, energetic, and collaborative team members
- Develop strategies that achieve cost control, cost reduction, and cost containment targets
- Expand your professional skill set by partnering with cross-functional teams on high-impact projects
- Engage with senior leadership on key sourcing and transformation projects
- Enhance your procurement expertise by utilizing a mix of critical skills - analytics, relationship building, collaboration, and project management
- Build a strong professional network by engaging with vendors and internal stakeholders
- Never have a boring day at work again!
- Lead end-to-end sourcing including scoping the business needs, developing project plans, executing RFx events, driving negotiations to achieve favorable language, supporting stakeholder satisfaction, and monitoring vendor performance
- Negotiate commercial terms to establish contracts that meet business requirements and support category strategies
- Deliver hard savings and cost avoidance through strategic sourcing, demand planning, and process optimization, supporting financial targets and Procurement Transformation Initiatives
- Analyze market trends, supplier proposals, and cost structures, to provide data-driven sourcing decisions
- Identify, evaluate, and onboard innovative suppliers, to expand sourcing options and drive competitive advantage
- Maintain organized documentation by completing financial improvement reports, storing contractual documents, and tracking project progress in the appropriate tools
- Partner closely with Legal, Finance, Business Requestors, and other internal teams to ensure alignment across requirements, risks, and objectives
- Serve as the strategic interface between internal stakeholders and vendors, ensuring alignment of cross-functional and organization needs
- Collaborate with Procurement Excellence team and various sourcing groups to implement best practices in sourcing, contracting, and vendor management
- Demonstrate strong interpersonal and communication skills with the ability to engage and support senior stakeholders in a dynamic environment
- Complete professional development activities including training, leadership presentations, and financial reporting
- Identify opportunities for improvement across tools, processes, and operations within your category
- Create, socialize, and implement vendor management tools including scorecards, SLAs/PGs, and Business Reviews
- Partner with Benefits, Legal, Finance, and other cross‑functional teams to ensure sourcing strategies align with applicable regulatory frameworks, including Benefits‑related legal considerations
- Lead contract structuring efforts by developing, reviewing, and negotiating key commercial components such as MSAs, SOWs, NDAs, DSAs, and related agreements
- Apply strong financial acumen to evaluate supplier proposals, assess payment terms, understand working capital impacts, and quantify hard savings and cost‑avoidance opportunities
- Manage high‑visibility, regulatory‑complex, and internally sensitive projects that require balancing competing priorities, navigating conflicting stakeholder viewpoints, and maintaining alignment across the organization
- Leverage knowledge of direct vs. indirect sourcing models to tailor sourcing strategies, with particular focus on the nuances of key indirect categories and their unique practices, risks, and considerations
All you'll need for success
Minimum Qualifications - Education & Prior Job Experience
- Bachelor's degree in relevant field
- 3+ years related work experience
Preferred Qualifications - Education & Prior Job Experience
- Degree in Procurement, Supply Chain, Business Administration, Business Management, Finance, Accounting, or other related field
- Knowledge of Source to Pay systems
- Strong project management skills
- Process Mapping abilities
- Supplier Risk Analysis
- Vendor Relationship Management
Skills, Licenses & Certifications
- Energetic and ambitious individual looking for a career developing opportunity in Procurement field
- Skilled communicator and problem-solver, capable of navigating ambiguity, complex stakeholder dynamics, and change
- Self-directed, organized, and resourceful person with the ability to handle multiple, simultaneous tasks with proven record of prioritizing, managing, and executing as outlined.
- Strong business acumen
- Understanding of supply chain concepts, with work experience applying those concepts
- Negotiating and influencing skills
- Understanding and use of technical tools for analysis, problem solving, forecasting and quality improvement
- Proficient in Microsoft Office (e.g. Word, Excel, PowerPoint)
- Previous experience with Source to Pay systems
- High ethical standard
What you'll get
Feel free to take advantage of all that American Airlines has to offer:
- Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
- Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
- Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
- 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
- Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more.
Feel free to be yourself at American
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.
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