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Customer Service Manager, Airport Workforce Management at American Airlines Los Angeles, CA
American Airlines
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American Airlines
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American Airlines
Coordinator, IOC Scheduling
American Airlines
Intro
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
Why you'll love this job
- Responsible for helping coordinate overtime coverage
- This job falls within the IOC Operations Support and Planning team in the Integrated Operations division
What you'll do
As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.
- Administers overtime for both Central Load Planning and Dispatch teams as needed, including day-in-advance and day-of overtime
- Uses Ascent Workforce management software (scheduling engine) to create schedules daily
- Interfaces with Dispatch and Central Load Planning on all scheduling fronts
- Creates 3-4 shift bids per year for Central Load Planning, including Schedule, Vacation and Open Relief bids
- Communicates operational plans, impacts and decisions to both management and front-line employees
- Updates Workbrain for Central Load Planning exceptions
- Reviews and awards Central Load Planning vacation change requests
- Monitors and reports on team member attendance in accordance with attendance policy for Central Load Planning and Dispatch
All you'll need for success
Minimum Qualifications- Education & Prior Job Experience
- Bachelor’s degree or equivalent experience
- 2 years of related experience
Preferred Qualifications- Education & Prior Job Experience
- 3 years of experience in workforce planning and scheduling
- 3 years of analytical experience
Skills, Licenses & Certifications
- Ability to work varying shifts, 7 days a week
- Working knowledge of the shift scheduling and exception process
- Strong aptitude for problem solving and results analysis
- Skilled in analyzing data and preparing required reports
- Possess excellent interpersonal skills
- Ability to concisely present work
- Effective organization and planning skills
- Knowledge of software applications Excel, Word, PowerPoint, etc.
- Must be able to fulfill FAA criminal background checks to qualify for unescorted access
What you'll get
- Feel free to take advantage of all that American Airlines has to offer:
- Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
- Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
- Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
- 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
- Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
Feel free to be yourself at American
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.
Sr Manager, Government Affairs
American Airlines
Intro
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
Why you'll love this job
The Sr Manager, Government Affairs will report to the Managing Director, Head of Congressional Affairs and will be based in Washington, DC. The Global Government Affairs group represents the Company before Congress, regulators, international policymakers, state and local governments, and other stakeholders.
Pay Range: $118,000-$196,000
What you'll do
As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.
- Acts as American’s primary liaison to the Republican Conference of the United States Senate, focusing on building and maintaining relationships with offices representing hub states and committees of jurisdiction.
- Educates policymakers on key Company initiatives and general corporate matters.
- Provides timely analysis to Global Government Affairs colleagues on federal policy developments related to transportation, aviation, tax, energy, security, and workforce development.
- Promotes the American Airlines brand with stakeholders and supports awareness of the Company’s community affairs and philanthropic efforts.
- Serves as an active Ambassador for the AA Political Action Committee and represents the Company at congressional fundraising events.
- Participates in industry events and maintains engagement with relevant trade associations such as Airlines for America (A4A), U.S. Travel Association, and others.
All you'll need for success
Minimum Qualifications – Education & Prior Job Experience
- Bachelor’s degree in a related field; advanced degree preferred
- 6+ years of experience on Capitol Hill, in the Executive Branch, or a similar role at a Fortune 500 company
- Ability to work on a bi-partisan basis and to interact professionally and constructively with senior government officials and staffers with different backgrounds
Skills, Licenses, and Certifications
- Ability to build and facilitate long-term relationships at all levels, both internally and externally
- Ability to exhibit an executive presence and engage government policy makers
- Ability to influence through outstanding interpersonal skills, collaboration, and negotiation skills
- Excellent project planning and organizational skills
- Excellent verbal and written communication skills, with ability to effectively and clearly communicate a strategic vision
What you'll get
Feel free to take advantage of all that American Airlines has to offer:
- Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
- Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
- Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
- 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
- Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
Feel free to be yourself at American
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.
Manager, Corporate Real Estate
American Airlines
Intro
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
Why you'll love this job
This position is a member of the Corporate Real Estate Facilities Development team within our Corporate Affairs division. Responsible for the design and construction oversight of complex corporate facilities primarily at domestic airports but could also include international locations in strict accordance with approved corporate space standards, schedules, budgets, and that meet all requirements of the airline.
What you'll do
- Develop project scope and/or definition documents including interaction with multiple user groups, internal departments, and airport and business partners.
- Develop project plans, estimates, budgets and schedules.
- Prepare request for bid/proposal documents.
- Prepare internal funding documents.
- Evaluate and select outside consultants, contractors and vendors.
- Develops contract agreements in conjunction with internal procurement partners.
- Manage projects to established budgets and schedules from Notice-to-Proceed to Project closeout including oversight of multiple outside consultants, contractors and vendors.
- Provides written and verbal project status updates.
- Assist American’s CRE Properties Representatives in evaluating Airport Capital Improvement projects and construction implementation plans.
- Some travel will be required as part of this position.
All you'll need for success
Minimum Qualifications – Education & Prior Job Experience
- Bachelor’s degree in Architecture or Engineering or equivalent experience/training
- 5 years of relevant work experience
Preferred Qualifications – Education & Prior Job Experience
- Prior experience in aviation facilities development
- 5-10 years of demonstrated experience in design, planning, development and management of airport facility construction projects
Skills, Licenses, and Certifications
- Ability to understand the business needs for each project and make on-going decisions based on the best results for the company.
- Ability to anticipate upcoming problems and thereby avoiding them to preserve the project’s intent, schedule and budget.
- Ability to communicate effectively and work with diversified user groups and external stakeholders.
- Ability to manage multiple projects simultaneously and dynamically adjust project priorities to meet evolving business requirements.
What you'll get
Feel free to take advantage of all that American Airlines has to offer:
- Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
- Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
- Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
- 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
- Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
Feel free to be yourself at American
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.
Manager On Duty, Crew Scheduling
American Airlines
Intro
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
Why you'll love this job
- This job is a member of the Crew Scheduling Team within the Integrated Operations Division.
- Responsible for directing and managing the Crew Schedule operation on a real-time, 24/7 basis.
What you'll do
- Oversees the open time trip coverage process for both Pilots and Flight Attendants for all American Airlines flights
- Ensures the correct and uniform application of all Federal Air Regulations, labor agreements and company policies
- Coordinates extensively with the scheduling team, Flight, Flight Service, Dispatch, Crew Planning and Crew Resources in the operation of the airline
- Prepares morning briefing and attends daily staff meeting in the IOC
- Makes real-time analytically sound decisions in a stressful, changing environment
- Maintains quality service by establishing and enforcing organization standards
- Supervises, leads, and guides team of Coordinators and Trackers
- Leads the ongoing and annual talent conversations/development, performance management, coaching and counseling, and recruiting
- Coaches and counsels employees to correct and improve performance
- Motivates team for continual improvement in process and internal customer experience
- Ability to work shifts, including weekends and holidays. Ability to work rotating shifts (AM’s, PM’s and MID’s) as required. Ability to work overtime as required, sometimes with little or no advance notice
All you'll need for success
Minimum Qualifications- Education & Prior Job Experience
- High School diploma or GED equivalency
- Previous experience working with organized labor groups
- Hands on experience with the Flight Operating System (FOS), Ascent, OUTLOOK, Screen Printer, OCM
- 3 years Crew Scheduling experience
Preferred Qualifications- Education & Prior Job Experience
- Previous supervisory experience
Skills, Licenses & Certifications
- Knowledge of the APA and APFA working agreements and Federal Air Regulations
- Knowledge of Microsoft Office to include Word, Excel, Outlook, etc.
- Ability to exercise sound judgment in making decisions based on information gathered/reviewed
- Ability to be flexible and capable of adapting to constant change
- Ability to work with all levels of management and union groups
- Cognitive skills to read and understand numbers and letters, and the ability to apply that knowledge
- Ability to prepare written and verbal turnovers
- Ability to learn computer systems and applications and apply knowledge
- Ability to prioritize tasks
- Ability to handle multiple tasks concurrently
- Ability to work well under pressure and deadlines
- Ability to work with minimal supervision
- Must report to work on a regular and timely basis
- Ability to manually complete duties in the event of computer and system outages
- Ability to speak clearly over the telephone and radio, and be understood by crewmembers regarding contractual and FAR limits, and assignments
- Ability to memorize computer entry codes and city codes
- Ability to understand the 24-hour clock and worldwide time zones in daily conversations with crewmembers
- Ability to read, understand and comprehend the flight attendant or pilot labor agreements
- Must pass a background reference check and criminal fingerprint check
- Strong managerial and interpersonal skills
What you'll get
Feel free to take advantage of all that American Airlines has to offer:
- Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
- Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
- Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
- 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
- Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
Feel free to be yourself at American
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.