Customer Service Manager, Cargo Services
American Airlines
**
Chicago, IL
Posted 4 days ago
**Intro**
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
**Why you'll love this job**
+ This job is a member of the Cargo Services Team within the SVP International & Cargo Division.
+ The role will pay between $75,000.00-$83,000.00
**What you'll do**
+ Supports station management in leading airport personnel to provide superior customer service experience
+ Supervises employees who scan, transport, and sort mail, and who load and unload mail to and from ground equipment and aircraft
+ Leads and directs airport personnel to perform their work in a safe and efficient manner in compliance with Federal, State and Local regulations including DOT, FAA, and other government agencies
+ Establishes and maintains effective relationships with external and internal customers that foster compassion, authenticity, integrity, respect and dignity
+ Provides direction and appropriate support structure using effective resources to enable the team to deliver high performance
+ Promotes a professional culture that is both socially responsible and ethical
**All you'll need for success**
**Minimum Qualifications- Education & Prior Job Experience**
+ High School diploma or GED equivalency
**Preferred Qualifications- Education & Prior Job Experience**
+ Previous airport customer service experience in leading a team with union/non-union workgroups, previous cargo experience, previous experience adhering to compliance standards in heavily regulated environments, and/or previous vendor management experience
**Skills, Licenses & Certifications**
+ Ability to work independently with minimal supervision as well as function effectively as a member of a team
+ Ability to make decisions and work under demanding operational conditions in a stressful environment
+ Knowledge and understanding of company policies and functional automation applications
+ Ability to work extra hours when there are operational needs
+ Ability to work rotating shifts including weekends, holidays and days off
+ Willing to produce current and unexpired Driver’s License
+ Willing to take pre-employment drug screening test
+ Willing to undergo comprehensive background and/or fingerprint checks to satisfy security requirements, if applicable
+ Ability to demonstrate strong customer service and communication skills with the ability to interact effectively with all levels throughout the organization
+ Must be able to obtain USPS clearance, which includes cleared drug screen, criminal history, fingerprinting and a 5-year US residency requirement
**What you'll get**
Feel free to take advantage of all that American Airlines has to offer:
+ Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
+ Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
+ Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
+ 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
+ Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
**Feel free to be yourself at American**
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Team Member Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.
EQUAL EMPLOYMENT OPPORTUNITY/ AFFIRMATIVE ACTION POLICY
American Airlines maintains a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity and access for all persons, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a disabled veteran or other protected veteran, in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, the following employment decisions and practices: hiring; upgrading; promotions; demotions or transfers; layoffs; recalls; terminations; rates of pay or other forms of compensation; selection for training, including apprenticeship; and recruitment or recruitment advertising.
Specialist-Business Development, AACU Marketing
American Airlines
**
Washington, VA
Posted 8 days ago
**Intro**
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
**Why you'll love this job**
This job is within the American Airlines Credit Union (AACU). The role is responsible for creating AACU growth by driving awareness and promoting participation in Credit Union products and services among our key strategic partners, potential members and existing members.
The pay range for this position is between 42k-58k.
**What you'll do**
+ Increase overall awareness of the benefits of Credit Union membership in a manner that results in new member participation and increased existing member participation by promoting all of AACU's products and services
+ Maintain existing relationships with companies that fall within the field of membership by building a strong rapport with decision makers and maintaining frequent personal contact with established accounts
+ Consult with prospective companies about their employees' financial goals and needs and identify ways to promote AACU products, loans and services to best meet those needs
+ Maintain knowledge of products and services offered by AACU in order to answer questions and cross-sell appropriate products to companies, members and potential members
+ Conduct on-site new employee orientations and membership drives, and present financial seminars and presentations
+ Participate in credit union, industry and community functions to raise awareness, educate potential members, enhance networking opportunities, and promote the AACU's image
+ Partner with Business Development Manager, Branch Managers and Marketing for AACU promotions, product development and branch-targeted marketing strategies
+ Maintain accurate records of business development statistics, contacts and business relations activities and provide comprehensive written reports on a regular basis regarding development efforts
+ Determine membership eligibility by interpreting the Field of Membership as defined by the federal charter
+ The selected candidate will be responsible for ensuring the security and confidentiality of all account and related information which is part of their work and for ensuring that his/her work is in compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act.
**All you'll need for success**
**Minimum Qualifications- Education & Prior Job Experience**
+ High school diploma or GED
+ College degree in Business, Finance, or related area, or equivalent financial services experience
+ Proven and verifiable record of success in meeting productivity goals
**Preferred Qualifications- Education & Prior Job Experience**
+ Two years of sales/marketing/business development experience that includes identifying, researching, establishing and maintaining relationships with clients
+ Previous banking or Credit Union experience
+ Experience with SalesForce or Customer Relationship Management programs
**Skills, Licenses & Certifications**
+ Above average proficiency in Microsoft Office Suite of programs including Microsoft Outlook, Word, Excel, and PowerPoint
+ Knowledge of AACU's entire product and service offerings, policies and procedures
+ Ability to build strong relationships with internal and external clients through the use of consultative sales skills
+ Ability to maintain a strong member focus and manage high member expectations is essential
+ Ability to exercise sound judgment in decision making
+ Skilled in excellent planning and organization skills with the ability to prioritize, manage multiple assignments simultaneously and work well under deadlines
+ Ability to demonstrate excellent oral and written presentation skills, including the ability to effectively communicate with all levels of management and staff and work closely with multiple departments
+ Ability to self-manage and work autonomously
+ Ability to project a positive attitude is paramount
+ Ability to motivate or influence others is a material part of this position and requires obtaining a significant level of cooperation from both internal and external contacts
+ Bilingual in Spanish or another language is a plus
+ Ability to use own transportation within a 50-mile radius of assigned station
+ Ability to lift up to 40 pounds is required
+ Ability to travel for business up to 90% of the time
+ Ability to work evenings, before/after the standard shift, and on weekends
+ Ability to maintain satisfactory performance and attendance
+ Ability to pass applicable American Airlines and Credit Union pre-hire compliance checks
+ Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
**What you'll get**
Feel free to take advantage of all that American Airlines has to offer:
+ Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
+ Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
+ Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
+ 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
+ Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
**Feel free to be yourself at American**
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Team Member Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.
EQUAL EMPLOYMENT OPPORTUNITY/ AFFIRMATIVE ACTION POLICY
American Airlines maintains a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity and access for all persons, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a disabled veteran or other protected veteran, in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, the following employment decisions and practices: hiring; upgrading; promotions; demotions or transfers; layoffs; recalls; terminations; rates of pay or other forms of compensation; selection for training, including apprenticeship; and recruitment or recruitment advertising.
Security Officer Shift Supervisor American Airlines
Company Name
**
Philadelphia, PA, US
Basic
Posted about 2 months ago
Overview
Company Overview:
Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.
Job Description
Allied Universal is Now Hiring in Philadelphia, PA
American Airline Hanger
Full-Time Monday, Tuesday, Wednesday & Thursday Evening to Overnight Shift
$19.54 Per Hour
Excellent Career Advancement Opportunities!
Paid Orientation, Medical, Dental, Vision, and 401 (k) for Full-Time!
Must Be 21 Years of Age or Older
Must have at least 1 year of Security Experience
Must have Prior Supervisor Experience
Must have a Valid drivers License and Clean driving history
Must be able to work outdoors in the elements
Must be able to stand and walk for Long Periods of time
Allied Universal Services is currently searching for a Professional Security Shift Supervisor .
The Security Shift Supervisor will supervise and coordinate the delivery of quality services on a specific shift at an assigned customer. The Shift Supervisor will act as a liaison between site supervisor, Account Manager/Field Operations Manager and professional security officers. Supervise staff on assigned shift, providing coaching, recognition and discipline within approved empowerment range.
Qualifications/Requirements:
High school diploma or equivalent required
At least 21 years of age
Must possess effective written and oral communication and interpersonal skills with ability to deal with all levels of personnel and the general public in a professional and effective manner; must be able to use initiative and independent judgment within established guidelines
Must be able to frequently prepare written reports and logs in neat, legible handwriting;
Must be able to read and understand all operating procedures and instructions
Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
Driving Positions : must possess a valid Driver’s License with at least one year of driving experience, a clean driving record (no major violations within last 36 months, no more than 1 accident in last 24 months, no more than one minor moving violation in last 24 months), a minimum level of insurance as required by Company policy, and the ability to safely operate a vehicle required.
As a condition of employment, employee must successfully complete a background investigation and a post-offer/pre-employment drug/alcohol test, may be required to pass Drivers Record check
Intermediate computer skills to utilize innovative, wireless technology at client specific sites
Ability to handle both common and crisis situations at the client site, calmly and efficiently
Display exceptional customer service and communication skills
Ability to handle crisis situations at the client site, calmly and efficiently
Able to:
Work in various environments such as cold weather, rain/snow or heat
Occasionally lift or carry up to 40 pounds
Climb stairs, ramps, or ladders occasionally during shift
Stand or walk on various surfaces for long periods of time
BENEFITS:
Medical, dental, vision, basic life, AD&D, and disability insurance
Company's retirement plans
Seven holidays annually paid at time and a half, if worked
40 hours of vacation after one year of employment at eligible work assignments; unused vacation is only paid out where required by law
Closing
Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com
If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.
Requisition ID 2026-1638891
Security Officer Shift Supervisor (Hanger) American-Airlines
Company Name
**
Philadelphia, PA, US
Posted about 2 months ago
Overview
Company Overview:
Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.
Job Description
Allied Universal is Now Hiring in Philadelphia, PA
American Airlines The Hanger
Full-Time Monday, Tuesday, Friday, Saturday & Sunday 12am to 8am
$19.54 Per Hour
Excellent Career Advancement Opportunities!
Paid Orientation, Medical, Dental, Vision, and 401 (k) for Full-Time!
Must Be 21 Years of Age or Older
Must have at least 1 year of Security Experience
Must have Prior Supervisor Experience
Must have a Valid drivers License and Clean driving history
Must be able to work outdoors in the elements
Must be able to stand and walk for Long Periods of time
Allied Universal Services is currently searching for a Professional Security Shift Supervisor .
The Security Shift Supervisor will supervise and coordinate the delivery of quality services on a specific shift at an assigned customer. The Shift Supervisor will act as a liaison between site supervisor, Account Manager/Field Operations Manager and professional security officers. Supervise staff on assigned shift, providing coaching, recognition and discipline within approved empowerment range.
Qualifications/Requirements:
High school diploma or equivalent required
At least 21 years of age
Must possess effective written and oral communication and interpersonal skills with ability to deal with all levels of personnel and the general public in a professional and effective manner; must be able to use initiative and independent judgment within established guidelines
Must be able to frequently prepare written reports and logs in neat, legible handwriting;
Must be able to read and understand all operating procedures and instructions
Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
Driving Positions : must possess a valid Driver’s License with at least one year of driving experience, a clean driving record (no major violations within last 36 months, no more than 1 accident in last 24 months, no more than one minor moving violation in last 24 months), a minimum level of insurance as required by Company policy, and the ability to safely operate a vehicle required.
As a condition of employment, employee must successfully complete a background investigation and a post-offer/pre-employment drug/alcohol test, may be required to pass Drivers Record check
Intermediate computer skills to utilize innovative, wireless technology at client specific sites
Ability to handle both common and crisis situations at the client site, calmly and efficiently
Display exceptional customer service and communication skills
Ability to handle crisis situations at the client site, calmly and efficiently
Able to:
Work in various environments such as cold weather, rain/snow or heat
Occasionally lift or carry up to 40 pounds
Climb stairs, ramps, or ladders occasionally during shift
Stand or walk on various surfaces for long periods of time
BENEFITS:
Medical, dental, vision, basic life, AD&D, and disability insurance
Company's retirement plans
Seven holidays annually paid at time and a half, if worked
40 hours of vacation after one year of employment at eligible work assignments; unused vacation is only paid out where required by law
Closing
Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com
If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.
Requisition ID 2026-1638882
Security Officer Shift Supervisor American Airlines
Company Name
**
Philadelphia, PA, US
Posted about 2 months ago
Overview
Company Overview:
Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.
Job Description
Allied Universal is Now Hiring in Philadelphia, PA
American Airlines Maintenance Facility / Cargo Facility
Full-Time 4pm to 12am Wednesday, Thursday, Friday, Saturday & Sunday
$19.54 Per Hour
Excellent Career Advancement Opportunities!
Paid Orientation, Medical, Dental, Vision, and 401 (k) for Full-Time!
Must Be 21 Years of Age or Older
Must have at least 1 year of Security Experience
Must have Prior Supervisor Experience
Must have a Valid drivers License and Clean driving history
Must be able to work outdoors in the elements
Must be able to stand and walk for Long Periods of time
Allied Universal Services is currently searching for a Professional Security Shift Supervisor .
The Security Shift Supervisor will supervise and coordinate the delivery of quality services on a specific shift at an assigned customer. The Shift Supervisor will act as a liaison between site supervisor, Account Manager/Field Operations Manager and professional security officers. Supervise staff on assigned shift, providing coaching, recognition and discipline within approved empowerment range.
Qualifications/Requirements:
High school diploma or equivalent required
At least 21 years of age
Must possess effective written and oral communication and interpersonal skills with ability to deal with all levels of personnel and the general public in a professional and effective manner; must be able to use initiative and independent judgment within established guidelines
Must be able to frequently prepare written reports and logs in neat, legible handwriting;
Must be able to read and understand all operating procedures and instructions
Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
Driving Positions : must possess a valid Driver’s License with at least one year of driving experience, a clean driving record (no major violations within last 36 months, no more than 1 accident in last 24 months, no more than one minor moving violation in last 24 months), a minimum level of insurance as required by Company policy, and the ability to safely operate a vehicle required.
As a condition of employment, employee must successfully complete a background investigation and a post-offer/pre-employment drug/alcohol test, may be required to pass Drivers Record check
Intermediate computer skills to utilize innovative, wireless technology at client specific sites
Ability to handle both common and crisis situations at the client site, calmly and efficiently
Display exceptional customer service and communication skills
Ability to handle crisis situations at the client site, calmly and efficiently
Able to:
Work in various environments such as cold weather, rain/snow or heat
Occasionally lift or carry up to 40 pounds
Climb stairs, ramps, or ladders occasionally during shift
Stand or walk on various surfaces for long periods of time
BENEFITS:
Medical, dental, vision, basic life, AD&D, and disability insurance
Company's retirement plans
Seven holidays annually paid at time and a half, if worked
40 hours of vacation after one year of employment at eligible work assignments; unused vacation is only paid out where required by law
Closing
Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com
If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.
Requisition ID 2026-1638871