Seasonal Brand Associate Customer Service

Bring product knowledge and customer service to Old Navy as a Seasonal Brand Associate, using omnichannel offerings to support shoppers. Help make fashion accessible through respectful, engaging service on the sales floor.

As a Brand Associate, you connect customers with Old Navy products and loyalty programs. You educate, inform, inspire, and wardrobe shoppers while collaborating with leadership to deliver a best-in-class omnichannel experience. The position supports sales, service, and store operations.

Key Responsibilities:

• Engage customers through suggestive selling and knowledgeable product guidance
• Educate shoppers about Old Navy loyalty programs
• Support sales floor, fitting room, cash wrap, and back of house
• Maintain neat, clean, and organized work centers
• Execute operational processes efficiently and professionally

Requirements:

• Strong communication skills with customers and team members
• Customer-focused approach on and off the sales floor
• Passion for retail and continuous improvement
• Flexible availability for holiday, evening, overnight, and weekend shifts
• Ability to use retail technology and lift up to 30 pounds

Use product expertise, customer service, and omnichannel tools to create engaging Old Navy shopping experiences throughout the store.

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