Guest Experience Lead
Company Name
**
Greenacres, Washington, 99016-9762, United States
Basic
Posted 10 days ago
Reports To: Weekend Experience Lead
Scheduled Hours: 40
Salary: $22.00-$25.00 per hour
Benefits Eligible: Yes
Job Titles Supervised: None
MY ONE THING
Develop leaders, systems, and volunteer teams that shape first impressions, ensuring every person who enters VRL feels welcomed, cared for, and connected, creating a culture of hospitality that reflects Christ’s love.
PRIMARY RESPONSIBILTIES
The primary responsibilities of the Guest Experience Lead include, but are not limited to the following:
Recruit, develop, and coach volunteers who can effectively lead Guest Experience ministries, multiply leadership, and build healthy volunteer teams.
Foster a volunteer culture that is engaging, empowering and connected to the ABCD Discipleship Pathway.
Oversee the full guest experience from parking lot to departure, ensuring first-time guests are identified, welcomed, and connected to next steps.
Create and maintain welcoming environments, clear signage, and effective guest-facing processes.
Develop systems, processes, and checklists that ensure consistent ministry execution.
Coordinate communication and collaboration between Guest Experience, Campus Pastor, Security, Facilities, Café, and ministry teams.
Anticipate challenges and proactively implement solutions.
Ensure ministry areas remain healthy, staffed, and operational regardless of volunteer turnover.
Provide leadership, support, and operational excellence for Greeters, Ushers, Café, Communion, Parking & Signage, Lobby & Guest Environments, and First-Time Guest Experience
EXPERIENCE AND QUALIFICATIONS
2-4 years’ experience in a similar role preferred
HS Diploma plus experience, or education relating to field of expertise.
Experience leading volunteers required.
VALUES
At VRL we make disciples who make disciple-makers for Jesus. As VRL staff you are a critical part of that process. Your job will be tied to the values that help us to become and make disciples of Jesus as we:
1. Abide in Christ
Maintain growing relationship with Jesus
2. Create a Relational Culture
Build all relationships like Jesus, graciously, directly, & lovingly
3. Connect the Unconnected
Seek to engage people beyond large environments
4. Equip Volunteers to Serve
Pray for and personally invite others to serve, beyond your area
5. Share Christ with Others
Make a habit to share Jesus in your life through words and actions
6. Strive to Make it Better
Do everything with faithfulness and tenacity, reflecting God’s glory in all areas of life
EXPECTATIONS, SKILLS, & ABILITIES
Attend VRL church services on a regular basis
Have attended a DNA class/The Journey and signed a membership agreement
Be in full alignment with VRL's mission, vision, beliefs, and culture.
Be in a Life Group on a regular basis
Committed to regular giving of income to God through VRL
Abiding in Christ and continuing to grow toward Christlikeness and spiritual maturity.
Must be able to work a flexible schedule as there are seasons of irregular work hours based on various church activities.
Attend monthly All Staff meeting and participate in department meetings or other meetings when requested to do so.
Work in close association with the entire staff to build and maintain a strong team environment among our staff and complete the work necessary to fully serve and support the ministries and events of Valley Real Life.
Benefits at Valley Real Life
We are committed to fair compensation and the overall well-being of our employees and their families. Our competitive benefits program supports a diverse, talented workforce throughout every stage of life and career, including:
Comprehensive and affordable healthcare plans, including medical, dental, and vision coverage
Retirement savings with a 403(b)-matching contribution
Generous paid time off encompassing holidays and vacation days
Life insurance to offer added security and peace of mind
Access to an Employee Assistance Program for additional support
Extra benefits such as dedicated monthly time for spiritual growth and much more
In accordance with state regulations, we disclose the complete salary range and benefits eligibility for each role. For questions about this compliance, please contact us at hello@vrl.church.
Pre-Employment Screening
All employment offers are contingent upon successful completion of a background check.