Support Jobs

About Passbolt Passbolt is an innovative cybersecurity product company that is growing quickly. We are remote-friendly and our headquarters are based in Luxembourg (Europe). We are the team behind Passbolt, the leader open source password manager for teams used by 10,000 organizations in 50+ countries. Passbolt has recently been ranked in the top 5 open source startups with the fastest growth by Runa Capital. We are looking for a seasoned Support Engineer in order to work with our support team, provide amazing support to our fast growing customer base and help us in our mission to become the de facto solution for password management for agile teams. You will join a growing and vibrant team committed to provide an exceptional experience to all passbolt users, community members and customers. Passbolt is and always will be an engineering company. We're looking for versatile self-motivated engineers with a knack for technology, ethics and privacy, who can think out of the box and find elegant solutions to challenging problems. See. https://www.passbolt.com Purpose of the job We are looking for a support engineer to provide stellar support to Passbolt customers and community members. Your primary focus will be to troubleshoot installation issues, help reproduce bugs, participate in discussions related to performance or usability issues. You will also maintain the knowledge base by writing how-to and technical documentation. Main responsibilities Evaluate, prioritize and help resolve Passbolt customer support cases. Communicate and solve customers' problems via email, phone and video-conference. Act as the liaison between Passbolt and the community. Write documentation, update knowledge base, blog posts, tutorials, videos. Work hard to solve customer problems while delighting them along the way. Participate in product discussions and roadmap prioritization. Suggest and implement improvements to Support workflows You should apply if: You like communicating and helping people Fluent English and German, both written and spoken, are a hard requirement for this role . Working knowledge of French is a strong plus. You're a natural communicator and take pleasure in using those skills to help others. You like digging into unknown issues, exploring new technologies, exotic setups and figuring things out the hard way. You enjoy solving many small problems per day. You are a support professional you’ve got 2+ years of experience in a support or other service-oriented customer facing role. you’re experienced in writing support content. you’re experienced in managing cases throughout the entire support lifecycle from initial customer inquiry to triage and reproduction, writing bug reports for hand off to the development team, and case resolution. You have experience managing complex situations and communicating clearly with involved stakeholders. You’ve got a knack for web technologies and server administration You have excellent Linux systems administration knowledge (LFCE or RHCE equivalent knowledge). You know at least one programming language, preferably PHP. You have already installed and managed a CMS (Wordpress, Drupal) on a linux server. You have excellent knowledge of LAMP environments. You get excited when you hear about Docker, Kubernetes, Serverless environments. You have some experience with Git, Gitlab, CI/CD. Interest in security and solid practical understanding of OpenPGP. You enjoy diversity You have experience working in an international environment with a culturally diverse user community. Fluent in English, both verbal and written and preferably one other language. Growth opportunities: You will be the first full time Support Engineer at Passbolt. Naturally, a short-term possible growth path would be to become Senior Support Engineer and lead the upcoming team of fellow support engineers that will join us.

💦 About Skimmer At Skimmer , we’re on a mission to modernize the pool and spa service industry. More than 6,000 pool pros rely on our platform to manage and grow their businesses — and we’re just getting started. We’re a private equity–backed, fast-growing SaaS company made up of big thinkers with small egos . Our software powers a surprisingly large niche of 70,000+ pool companies , and our customers love us almost as much as we love them (our reviews say it all). If you’re passionate about helping people, thrive in a fast-paced environment, and want to join a team that genuinely cares about what they do — come make a splash with us.   💪 What You’ll Do As a Customer Support Representative, you’ll be on the front lines helping pool pros succeed with Skimmer. Every day, you’ll: Deliver friendly, knowledgeable phone, email, and chat support to our customers Guide customers through product features, troubleshooting, and best practices Collaborate cross-functionally with Product, Success, and Engineering to surface feedback and resolve issues Build trust through genuine empathy, clear communication, and a touch of humor (we like to have fun while we work!) Become a Skimmer expert — not just knowing how the product works, but why it matters to the pros who depend on it Your work won’t just solve problems — it’ll help shape how thousands of businesses operate more efficiently every day.   🧩 What You Bring A knack for clear, confident, and friendly communication Experience in customer support, technical support, or billing support Strong multitasking and prioritization skills — you stay calm under pressure Tech-savviness — you pick up new tools quickly and love helping others do the same Availability to work Monday–Friday, 9:30am - 6:00PM CDT   🧰 Tools We Use Experience with these is a plus (but not required — we’ll train you up!): Our support team utilizes a range of tools to ensure efficient operations and seamless customer interactions: Intercom: For chat support. Dialpad: For handling calls. HubSpot: CRM and comprehensive customer tracking. Notion: For knowledge sharing and documentation. Stripe and QBO: For managing billing and payments. Slack: For facilitating internal communications.   💙 Our Values At Skimmer, we: Realize that our customers’ success is our success Build humble, diverse teams who have fun winning together Drive results with urgency and ownership Earn trust through transparency and honest communication These aren’t just words — they guide how we show up every day for our customers and each other.   💧 Why You’ll Love It Here A mission-driven company with genuine customer love A collaborative, ego-free culture that celebrates progress over perfection Opportunities to grow and advance as Skimmer scales The chance to help thousands of pool pros run smoother, smarter businesses A leadership team that values clarity, empathy, and follow-through Benefits Competitive base pay + bonus potential Generous medical, dental, and vision plans (we pay 100% of your premium and 50% of your dependents’) Fantastic culture with a very strong eNPS- we work hard, celebrate wins, and learn as we go to always be improving to benefit our customers. Immediate access to 401(k) with company match Flexible PTO (MINIMUM of 10 days required every year) 12 weeks paid parental leave for birthing parent, 6 weeks paid leave for supporting partner Remote work friendly Comprehensive learning and development budget A manager dedicated to your development At Skimmer we are deeply committed to building a diverse and inclusive workplace (it’s in our values). We’re proud to be an equal opportunity employer, seeking to identify and onboard people from all walks of life. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neurodiversity, disability, age, or veteran status, or any other non-merit based or legally protected grounds. We also acknowledge that there is no “perfect” candidate - if you fulfill the majority  of these requirements, believe this is a role you would be excited about on a daily basis, and resonate with our culture, we encourage you to apply. Skimmer has downtown office spaces in Austin, TX and Toronto, ON, and remote-first employees around the US. Right now we can hire hybrid employees in Austin and Toronto, or remote employees in the following states: Alabama, California, Florida, Georgia, Illinois, Indiana, Kansas, Kentucky, Maryland, Michigan, North Carolina, Ohio, Oregon, Rhode Island, Tennessee, Texas, and Virginia.