Student Support Jobs

About Covista Covista is America's largest healthcare educator, serving more than 97,000 students and supported by a community of 385,000 alumni across five accredited institutions. Through personalized, tech-enabled education powered by 10,000 faculty and colleagues, Covista expands access to healthcare careers and addresses the U.S. healthcare workforce shortage at scale. Covista is the parent company of American University of the Caribbean School of Medicine, Chamberlain University, Ross University School of Medicine, Ross University School of Veterinary Medicine and Walden University. Our colleagues come from a wide range of backgrounds, business, academia, healthcare, government and nonprofits, and are part of a culture where doing exceptional work and making a meaningful difference for students and society aren't separate goals—they're one and the same. This means creating an environment where colleagues can develop new skills, build careers that match their ambitions and see the tangible impact of their work on healthcare education and workforce development. Colleagues who deliver results and embrace new tools to work smarter are valued for their contributions. But what makes working at Covista distinctive is our impact. Our faculty and colleagues don't just support healthcare education—they shape it. This isn't abstract purpose work. It's solving real problems for real people in real communities while advancing careers. We operate on a hybrid schedule with four in-office days per week (Monday–Thursday). This approach enhances creativity, innovation, communication, and relationship-building, fostering a dynamic and collaborative work environment. For more information, visit covista.com and follow us on LinkedIn , Instagram and YouTube . Opportunity at a Glance This position Team acts as a liaison between internal stakeholders and outside agencies to manage non-TIV funding on a student accounts. Our colleagues embody the Covista values and embrace synergies to create positive student outcomes and prompt account resolutions. This role is responsible for promoting student success through accurate and responsive processing of non-TIV aid and providing support to our internal customers and external agencies. Acts with our Covista values and fosters a culture of CARE consistent with our mission, vision, and purpose. Responsibilities Supports internal customers and external agencies with responsive and professional communication via email, phone, SalesForce, and web conferencing. Works collaboratively with internal and external stakeholders by asking appropriate questions as needed to resolve student debt/balance concerns. Utilizes appropriate systems to process Direct Bill, VA and/or account receivable with accuracy. Posts and reviews payment records including EFT, check and credit transactions. Demonstrates understanding of compliance and regulations. Identifies opportunities and solutions that improve current methods and actively participates in the change of a constantly evolving organization. Demonstrates our Covista values while being open and responsive to constructive feedback from mentor/supervisor through the development process. Successfully completes various trainings to maintain access for vendors, federal agencies, banking and loan systems. Collaborates with various Covista functions, applying a strong knowledge of military, finance, and higher education policies to assist in the resolution of student account concerns. Actively participates in team meetings, special projects, and all other duties as assigned. Performs regular, proactive reconciliation and follow-up to ensure accuracy and timely processing. Maintains service level agreements as determined by leadership Maintains annual quality assurance accuracy rating of 95% and above Communicates effectively with colleagues and leadership Performs other duties as assigned Complies with all policies and standards Bachelor's Degree Preferred Outstanding customer service skills with minimum 1 year of customer service Preferred or related experience Preferred Ability to work in a flexible remote environment High level of interpersonal, communication, time management, and analytical skills Demonstrate critical thinking ability Knowledge of higher education, military regulation, and/or accounts receivable experience preferred Ability to work independently as well as function as part of a team PC skills in Microsoft Office, various web-based applications and database software. Excellent math and analytical skills. In support of the pay transparency laws enacted across the country, the expected salary range for this position is between $17.15 and $24.18. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility. Our Talent Acquisition Team will be happy to answer any questions you may have, and we look forward to learning more about your salary requirements. The position qualifies for the below benefits. Covista offers a robust suite of benefits including: Health, dental, vision, life and disability insurance 401k Retirement Program + 6% employer match 15 Days of Paid Vacation Days each Calendar Year 12 Paid Holidays + 2 floating holidays For more information related to our benefits please visit: https://careers.covista.com/benefits Equal Opportunity – Minority / Female / Disability / V / Gender Identity / Sexual Orientation

Application close date: 30 July 2026 The Position The Student Support: Technical Systems Advisor (Mid) provides technical assistance to students across a range of digital platforms. The role focuses on resolving system access issues, supporting online exams, and maintaining accurate technical documentation. Working under supervision, this role ensures SLA compliance, student satisfaction, and data integrity while contributing to the effectiveness of the Technical Support function. KEY RESPONSIBILITIES 1. Exam and system support Provide technical assistance before and during online assessments, including LMS access, proctoring tools, and virtual exam room logins (e.g., MS Teams, Proctorio). Action activities in real-time support queues and proactively resolve live exam issues within SLA. Assist students in navigating virtual assessment environments and troubleshoot devices, browser, or connectivity issues. Escalate unresolved technical concerns following established protocols. Log, track and follow up on exam-day technical issues and student interactions in the case management system. 2. Student technical assistance and troubleshooting Respond to technical queries from students experiencing issues with platforms such as Moodle, Canvas, MS Teams, or Proctorio. Guide students through basic troubleshooting steps and usage protocols. Educate students on appropriate device and connectivity requirements. 3. Case Logging and data integrity Accurately log all interactions and technical issues in the Dynamics Case Management, ensuring full case closure and tagging. Maintain confidentiality of student data and exam integrity in compliance with POPIA. Submit daily and weekly performance reports as required. 4. Collaboration and knowledge support Participate in technical briefings and share learnings from support cases with the broader team. Stay up to date with updates to LMS, proctoring systems, and institutional SOPs to ensure accurate support. 5. General Engagement Hub Activities and Support Provide support across all functions within the Student Engagement Hub, including sales, administration, and student support, by assisting with any task including and not limited to administrative, processing, and service-related duties as required. Provide support during key admission and registration periods by assisting with assigned tasks to ensure the timely and accurate registration of students. Respond to, resolve, and/or escalate student queries using Customer Service workspace in a professional manner. Assist with exam-related queries on examination days, ensuring accurate and efficient responses Support students with MS Teams login issues on facilitation days, ensuring minimal disruption to learning. Maintain up-to-date knowledge and understanding of relevant support processes, administrative procedures, and institutional policies. Ensure strict adherence to POPIA and other applicable regulatory compliance requirements in all interactions and data handling. QUALIFICATIONS, EXPERIENCE & SKILLS Minimum: Matric / Grade 12. Preferred: Post-school qualification at least NQF L5 in Information Systems, Digital Learning Support and or Business Management, Customer Service. 2–3 years’ experience in technical support, digital learning, or student support contact centers. Working knowledge of technical troubleshooting and platforms such as Moodle, Canvas, MS Teams, and Dynamics systems. Familiarity with proctoring tools and online assessment environments. Familiarity with data protection and cybersecurity principles (POPIA, anti-cheating measures). Good digital communication skills (email, chat, video support). COMPETENCIES Technical Problem Solving: Confident in diagnosing and resolving digital access and platform issues. Professionalism and Integrity: Maintains strict confidentiality of student information and ensures assessment compliance. Empathy and Patience: Offers supportive guidance to students with varying levels of tech ability. Time Management: Able to manage multiple simultaneous support queries, especially during exams. Adaptability: Adjusts quickly to updates in systems, tools, and digital assessment protocols. Service Orientation: Committed to deliver quality service; prioritises student needs and satisfaction. Cultural Sensitivity: Respects and supports students from diverse backgrounds. Excellent written and verbal communication skills. Strong attention to detail and high levels of accuracy. Professional and courteous communication across multiple channels (cases, email, phone, chat, in person). Collaboration: Willingness to assist colleagues across departments; work well with teams such as finance, housing, assessments, and academics. 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