Service Department Jobs

Owners Just Care More At CMA's Colonial Kia we live our mission statement—it's our commitment to associates, customers, and the communities we serve. When you join CMA, you're joining a company that values your contributions and provides the support, tools, and training needed to build a successful automotive career. Compensation Skills that PAY - Opportunities that GROW Salary based on skill level - Production Bonuses Benefits CMA offers a comprehensive benefits package designed to support you and your family: Medical, Dental, and Vision Insurance Telehealth Services Company-Paid Life Insurance Short-Term and Long-Term Disability 401(k) with Company Match Paid Time Off and Paid Holidays Employee Stock Option Plan (ESOP) Ongoing Training and Career Development Schedule - In our State of the Art & Climate Controlled Shop! Full-Time Monday–Friday Rotating Saturdays

Toyota of Hemet is expanding our rapidly growing service department and is seeking an experienced, customer-focused Automotive Service Advisor to join our team. As one of Southern California's fastest-growing Toyota dealerships, we provide outstanding career opportunities, a high-volume service department, ongoing Toyota factory training, and the opportunity to earn an excellent income while delivering an exceptional customer experience. If you are an experienced Service Advisor, Service Writer, Automotive Service Consultant, or Automotive Customer Service Professional who enjoys building customer relationships and helping vehicle owners protect their investment, we invite you to apply. At Toyota of Hemet, we believe our employees are our greatest asset. We are committed to creating a positive work environment where professionalism, teamwork, integrity, and customer satisfaction drive everything we do. What You'll Do As an Automotive Service Advisor, you will: Welcome customers promptly and professionally. Listen carefully to customer concerns and accurately document repair requests. Prepare repair orders using dealership management software. Recommend manufacturer-recommended maintenance and repair services based on vehicle needs. Communicate repair recommendations clearly and honestly. Coordinate repairs with Toyota-certified technicians. Monitor repair progress and proactively update customers throughout the service visit. Review completed repairs and invoices with customers before delivery. Promote preventative maintenance to help customers maximize vehicle safety, reliability, and longevity. Build long-term customer relationships that encourage repeat business and referrals. Achieve individual and department goals for customer satisfaction (CSI), sales, productivity, and repair order performance. Maintain accurate documentation while following Toyota, dealership, BAR, and manufacturer guidelines. Deliver an exceptional ownership experience on every customer visit.