Service Delivery - Marine Services Jobs

Main Purpose of Job Directly reporting to the Operations Manager – West Coast of India, the primary role for this position is to perform all functions relating to the Marine Services at Mumbai. Jaigarh, Angre, Dabhol Locations, as well as the full range of support services to the Operations and adherence to excellence customer services in order to carry out the responsibility and to meet the expectation of the customer/principals. This position should involve ensuring QMS standards are adhered to consistently in all operational activities, and to ensure required operation excellence in Offshore Support Service are practice to meet and exceed the expectations of the customer. Excellent Knowledge of Marine Operations inclusive Shipping Agency, Owners protecting agency, Crew Logistics, Husbandry Services, etc. Well versed with the documentation and local procedures, maintaining detailed SOP for Marine and offshore services and needs to update as and when required. Supports to Commercial Team, Country Manager, Operations Manager ECI for any operational related requirements. Team building and able to attend the task individually. Excellent Communication & Coordination Skills: Must be able to communicate effectively with ship crew, port officials, vendors, and internal teams. Capable of handling high-pressure situations, last-minute changes, and operational contingencies with a solution-oriented approach. Well-Versed with Computer Applications: Proficient in Microsoft Office (Excel, Word, Outlook). Experience in using port or shipping software for documentation and reporting. Able to work with online systems like PCS, ICEGATE, DGS e-platforms, etc. Documentation & Compliance Awareness: Strong knowledge of port documentation (e.g., IGM, crew list, customs forms). Should be updated on local port regulations, ISPS procedures, and MMD/MoPS requirements. Problem-Solving and Proactiveness: Should be capable of independently handling vessel calls and resolving on-ground challenges without delay. Must be proactive in updating stakeholders and ensuring smooth turnaround of vessels. Assist principals with the requisite documents to obtain various statutory clearances. Ensuring Zero facilitation/ gifts on board the vessel and NIL complaints from Master and Principals. Ensuring all QMS and Health and Safety standards are being followed in case for all Operational activities. Ensure Documentation Agents, Vendors (Hotel and Transport) vendors adhere Inchcape Health and Safety standards in all accepts. 100% adherence of ISS HSSE Requirements and complete all the risk assessments and other related documents. Key Accountabilities: Revenue Generation for Offshore Division: Identifying and Developing Providing major corporate accounts, cultivating the business network for further revenue generation and thus enhancing market share within the defined area of responsibility. Market Intelligence: Maintain awareness of developments across industry by communication the market research to the Commercial team and Senior Management teams locally and regionally to ensure that the company continues to apply the most effective policies and approaches. Monitor competitors actively and ensures that the appropriate responses are developed to any perceived threats to business. Analyse trends in the business environment, help to develop products / services that are responsive. Safety, Quality and Environment: Ensure Compliance to all relevant safety, Quality and environmental procedures and controls across the department to guarantee employee safety, legislative compliance, delivery and ISS HSE policies and procedures. Budget & Cost Control: Prepare, gain acceptance and monitor implementation of the annual budget, to ensure that the budget targets are met, that revenue flows are maximized, and fixed costs are minimized, that areas of unsatisfactory performance are identified and rectified promptly, and potential performance improvement opportunities are capitalised upon. Customer/ Vendor Relationship: Establish and maintain effective formal and informal links with major customers, relevant Liner departments and agencies, Local authorities, Key-decision-makers and other stakeholders generally, to exchange information and views and to ensure that the company is providing the appropriate range and quality of services. Maintain an awareness of customer requirements and any complaints to identify any areas that may need development or improvement Debt Control: Follow up and Monitor the disbursement accounts turnaround and debt collection with the purpose of maintaining a low average of DA’s dates, debtors and credit periods within company set guidelines. Teamwork:  Keeps other colleagues to be updated of progress made with discharge operations for the purpose of advising them promptly of any problems arise and to enable them to inform the Principals in good time. HSSE - Health, Safety, Security and Risk (Mandatory requirements) Accountable for assessing HSSE risk and implementing risk controls within area of responsibility. Accountable for reporting all accidents, incidents and near misses whether the persons are injured or not. Taking action within area of accountability to ensure the HSSE of both the job holder and other persons who may be affected by acts carried out or failed to be carried out by the job holder while at work. Ensure full compliance with the ISS HSSE Management System. Essential Minimum 3 to 5 years’ experience in Shipping and Offshore Industry preferably in the related field. Strong written and verbal communications skills with the ability to convey messages to others when English is not their first language. Graduate / Postgraduate Desirable: An imbedded awareness of the market. Enlightened business acumen and strong people management skills. PG Diploma

Who we are? At Inchcape Shipping Services, our vision is to create a connected world where customers can trade successfully and make informed decisions in every port, everywhere. We achieve this by combining our worldwide infrastructure with local expertise, through our global network of more than 250 proprietary offices and a team of over 3,000 dedicated professionals. Our diverse customer base includes owners and charterers in the oil, cruise, container, and bulk commodity sectors, as well as naval, government, and intergovernmental organizations. We have an ambitious growth model, and a career here is certainly going to be a rewarding one that will allow you to bring your skills & experience. We embrace change and are open to new thinking and pushing for positive change in our industry. Job Purpose : To achieve and maintain excellence in the Regional Operations Centre (ROC) activities. Meeting Inchcape’s set KPIs (Data integrity, Business critical time limits, Final DA invoicing dispatch time and accuracy, achieving Local and Regional quality Objectives). The ROC activities consist of many different segments around Commercial and Reconciliation part of the service delivery as port agent. The Operations Executive shall primarily handle and be responsible for port call communications, coordination, reporting functions, single point of contact as allocated to them by their managers, in an accurate, professional, and timely manner. Single Point of Remittance (SPOR) is a service that offers a single point of payment and settlement of accounts in one currency to customers with numerous port calls, CTM and crew change in multiple locations. The Operation Executive, SPOR role is central to our funding and remittance coordination process, requiring attention to timelines, compliance requirements, and coordination across multiple internal teams, including SG Finance, Accounts Payable (AP), and Accounts Receivable (AR). This function ensures smooth end-to-end handling of both individual port call funding and lumpsum periodic funding, directly impacting operational efficiency and customer satisfaction. Duties and Responsibilities : Maintain seamless communication and process adherence with our customers. Serving as the primary liaison between the Principal, LPA, and internal finance teams for all financial transactions related to port calls. Avoid disruptions in funding and remittance execution. Ensure compliance with financial audit requirements and client agreements. Uphold the agreed service standard from submitting PDAs until settling FDA within timeline. Knowledge: General knowledge of shipping operations, port agency business, objectives, strategies, process, and information flow. Skills :  Strong written and verbal communication skills to effectively relate data to coworkers. Tendency to pay close attention to small details that could impact results. Communication skills to engage terminal representatives, principal and/or vessels. Must be professional in conduct and practice, and reliable as each report is time critical. Creative, responsive,and adaptive in a dynamic environment. Expereince : One to three years of experience in Shipping Operations. Qualification : Degree in any discipline Other Requirements : English fluency in both verbal and written communications is a must. Ability to work in shifts rotation – Morning/Night 12 hours / 2 hours break / 40 hours (week). Ability to work in a team environment. QHSSE – Health, Safety, Security and Environment (Mandatory requirements Championing appropriate health, safety, security, and environment (HSSE) risk assessments become part of the company culture. Accountable for the implementation and monitoring of actions that mitigate risk and enhance controls/processes, to ensure that QHSSE of all Inchcape Stakeholders are known and staff/suppliers/crew feel empowered and accountable for their own safety. Ensure full compliance with, and implementation of, the Inchcape QHSSE Management System Ensure that appropriate resources are allocated to control QHSSE risk. Accountable for ensuring that clear, appropriate, and timely communication channels are put in place to report and manage QHSSE risk. Why Inchcape Shipping Services? We believe in building a diverse and high performing workforce, that works together to provide our customers with the exceptional service they deserve. To reach the highest standards we depend on our people, their welfare, training and expertise. We realize the value of our staff and know that your unique experiences, skills and passions will help you to build a rich and rewarding career in our dynamic industry. Our values are at the center of everything we do, and the successful candidate will be expected to demonstrate and fully adopt these: Global Perspective  -  we connect the world and see the bigger picture. The Power of People -  we rely on the strength of local agent knowledge and relationships. Progress  -  we adopt new thinking and push for positive change in our industry. In return, we will offer you: A diverse range of benefits, depending on your geographical location. Globally as a minimum you will receive: A retirement savings plan Life assurance Holiday starting at 22 days Healthcare Competitive salary Employee Assistance Programmed Career development and progression opportunities Values Award celebration events Team building days Plus, much more! If you think that you have the right skills, knowledge and attitude to join our team, then we invite you to apply by simply clicking at the top of this advert! #ISSthebiggerpicture Appointment to this role will be subject to satisfactory references and possession of a valid Right to Work documentation depending upon your geographical location. Inchcape is an Equal Employment Opportunity Employer and equality; diversity and inclusion are at the center of everything we do. We recognize that our customers, colleagues, contractors and other partners are central to our success and that we work in a diverse society. We acknowledge not only our legal, but also our moral responsibility to ensure all groups have equality of opportunity. #LI-MB1

Who we are? At Inchcape Shipping Services, our vision is to create a connected world where customers can trade successfully and make informed decisions in every port, everywhere. We achieve this by combining our worldwide infrastructure with local expertise, through our global network of more than 250 proprietary offices and a team of over 3,000 dedicated professionals. Our diverse customer base includes owners and charterers in the oil, cruise, container, and bulk commodity sectors, as well as naval, government, and intergovernmental organizations. We have an ambitious growth model, and a career here is certainly going to be a rewarding one that will allow you to bring your skills & experience. We embrace change and are open to new thinking and pushing for positive change in our industry. Job Purpose : To achieve and maintain excellence in the Regional Operations Centre (ROC) activities. Meeting Inchcape’s set KPIs (Data integrity, Business critical time limits, Final DA invoicing dispatch time and accuracy, achieving Local and Regional quality Objectives). The ROC activities consist of many different segments around Commercial and Reconciliation part of the service delivery as port agent. The Operations Executive shall primarily handle and be responsible for port call communications, coordination, reporting functions, single point of contact as allocated to them by their managers, in an accurate, professional, and timely manner. Single Point of Remittance (SPOR) is a service that offers a single point of payment and settlement of accounts in one currency to customers with numerous port calls, CTM and crew change in multiple locations. The Operation Executive, SPOR role is central to our funding and remittance coordination process, requiring attention to timelines, compliance requirements, and coordination across multiple internal teams, including SG Finance, Accounts Payable (AP), and Accounts Receivable (AR). This function ensures smooth end-to-end handling of both individual port call funding and lumpsum periodic funding, directly impacting operational efficiency and customer satisfaction. Duties and Responsibilities : Maintain seamless communication and process adherence with our customers. Serving as the primary liaison between the Principal, LPA, and internal finance teams for all financial transactions related to port calls. Avoid disruptions in funding and remittance execution. Ensure compliance with financial audit requirements and client agreements. Uphold the agreed service standard from submitting PDAs until settling FDA within timeline. Knowledge: General knowledge of shipping operations, port agency business, objectives, strategies, process, and information flow. Skills :  Strong written and verbal communication skills to effectively relate data to coworkers. Tendency to pay close attention to small details that could impact results. Communication skills to engage terminal representatives, principal and/or vessels. Must be professional in conduct and practice, and reliable as each report is time critical. Creative, responsive,and adaptive in a dynamic environment. Expereince : One to three years of experience in Shipping Operations. Qualification : Degree in any discipline Other Requirements : English fluency in both verbal and written communications is a must. Ability to work in shifts rotation – Morning/Night 12 hours / 2 hours break / 40 hours (week). Ability to work in a team environment. QHSSE – Health, Safety, Security and Environment (Mandatory requirements Championing appropriate health, safety, security, and environment (HSSE) risk assessments become part of the company culture. Accountable for the implementation and monitoring of actions that mitigate risk and enhance controls/processes, to ensure that QHSSE of all Inchcape Stakeholders are known and staff/suppliers/crew feel empowered and accountable for their own safety. Ensure full compliance with, and implementation of, the Inchcape QHSSE Management System Ensure that appropriate resources are allocated to control QHSSE risk. Accountable for ensuring that clear, appropriate, and timely communication channels are put in place to report and manage QHSSE risk. Why Inchcape Shipping Services? We believe in building a diverse and high performing workforce, that works together to provide our customers with the exceptional service they deserve. To reach the highest standards we depend on our people, their welfare, training and expertise. We realize the value of our staff and know that your unique experiences, skills and passions will help you to build a rich and rewarding career in our dynamic industry. Our values are at the center of everything we do, and the successful candidate will be expected to demonstrate and fully adopt these: Global Perspective  -  we connect the world and see the bigger picture. The Power of People -  we rely on the strength of local agent knowledge and relationships. Progress  -  we adopt new thinking and push for positive change in our industry. In return, we will offer you: A diverse range of benefits, depending on your geographical location. Globally as a minimum you will receive: A retirement savings plan Life assurance Holiday starting at 22 days Healthcare Competitive salary Employee Assistance Programmed Career development and progression opportunities Values Award celebration events Team building days Plus, much more! If you think that you have the right skills, knowledge and attitude to join our team, then we invite you to apply by simply clicking at the top of this advert! #ISSthebiggerpicture Appointment to this role will be subject to satisfactory references and possession of a valid Right to Work documentation depending upon your geographical location. Inchcape is an Equal Employment Opportunity Employer and equality; diversity and inclusion are at the center of everything we do. We recognize that our customers, colleagues, contractors and other partners are central to our success and that we work in a diverse society. We acknowledge not only our legal, but also our moral responsibility to ensure all groups have equality of opportunity. #LI-MB1