Quality_Training and Content Management Department Jobs

Description The Content Management Team Lead is responsible for leading and developing Digitain’s product knowledge ecosystem, with a primary focus on  technical product documentation, user manuals, and operational guides  rather than marketing content. The role ensures that all product-related manuals, usage instructions, release notes, and operational documentation are accurate, structured, up-to-date, and easily accessible through a centralized knowledgebase system. This position is focused on building a scalable documentation framework that supports product usability, operational clarity, and internal/external stakeholder understanding of how products function and are used. Working closely with Product Development, IT, and other cross-functional teams, the role ensures that all product documentation reflects actual system behavior and changes, especially during releases and hot-fixes. Responsibilities Develop and implement a structured, AI-enabled strategy for product documentation and knowledgebase management Own and standardize  product manuals, user guides, and operational documentation Ensure all documentation reflects real product functionality Design and improve documentation workflows, version control, and update processes Automate documentation and release note generation with IT and Product teams Manage Release and Hot-Fix technical documentation processes Maintain and improve a centralized, structured, and searchable knowledgebase Coordinate timely updates of manuals with Product Development teams Oversee translation and localization of technical documentation Analyze usage data and improve documentation accessibility and quality Define and enforce documentation standards, templates, and governance rules Monitor KPIs and prepare regular reports on documentation performance Lead continuous improvement initiatives for knowledge management processes Plan tasks, prioritize workload, and ensure quality and deadlines are met Conduct team alignment meetings and support cross-functional coordination Requirements Master’s degree in Philology, Linguistics, Journalism, International Relations, Marketing, Management, or related fields 4+ years of professional experience, including at least 2 years in a managerial role Strong understanding of  technical documentation, product manuals, or knowledgebase systems Experience working with structured documentation and cross-functional product teams Languages: Armenian, English, Russian (mandatory) Proficiency in MS Office, Jira, and WordPress Experience with documentation systems, knowledge management tools, or CMS platforms is an advantage Strong leadership, communication, and organizational skills Ability to manage multiple priorities and ensure accuracy under tight deadlines Strong analytical thinking and attention to detail High adaptability to evolving product and technical environments Initiative-driven mindset with problem-solving and continuous improvement focus

Description The Content Management Team Lead is responsible for leading and developing Digitain’s product knowledge ecosystem, with a primary focus on  technical product documentation, user manuals, and operational guides  rather than marketing content. The role ensures that all product-related manuals, usage instructions, release notes, and operational documentation are accurate, structured, up-to-date, and easily accessible through a centralized knowledgebase system. This position is focused on building a scalable documentation framework that supports product usability, operational clarity, and internal/external stakeholder understanding of how products function and are used. Working closely with Product Development, IT, and other cross-functional teams, the role ensures that all product documentation reflects actual system behavior and changes, especially during releases and hot-fixes. Responsibilities Develop and implement a structured, AI-enabled strategy for product documentation and knowledgebase management Own and standardize  product manuals, user guides, and operational documentation Ensure all documentation reflects real product functionality Design and improve documentation workflows, version control, and update processes Automate documentation and release note generation with IT and Product teams Manage Release and Hot-Fix technical documentation processes Maintain and improve a centralized, structured, and searchable knowledgebase Coordinate timely updates of manuals with Product Development teams Oversee translation and localization of technical documentation Analyze usage data and improve documentation accessibility and quality Define and enforce documentation standards, templates, and governance rules Monitor KPIs and prepare regular reports on documentation performance Lead continuous improvement initiatives for knowledge management processes Plan tasks, prioritize workload, and ensure quality and deadlines are met Conduct team alignment meetings and support cross-functional coordination Requirements Master’s degree in Philology, Linguistics, Journalism, International Relations, Marketing, Management, or related fields 4+ years of professional experience, including at least 2 years in a managerial role Strong understanding of  technical documentation, product manuals, or knowledgebase systems Experience working with structured documentation and cross-functional product teams Languages: Armenian, English, Russian (mandatory) Proficiency in MS Office, Jira, and WordPress Experience with documentation systems, knowledge management tools, or CMS platforms is an advantage Strong leadership, communication, and organizational skills Ability to manage multiple priorities and ensure accuracy under tight deadlines Strong analytical thinking and attention to detail High adaptability to evolving product and technical environments Initiative-driven mindset with problem-solving and continuous improvement focus