DEP007 Housing Jobs

Ngāti Hine Health Trust is seeking a passionate, community-focused Tenancy Manager to join our Housing First Whangārei. This pivotal role supports whānau to access and maintain stable housing while delivering professional tenancy management services across our growing housing portfolio. NHHT is committed to expanding housing opportunities and improving long-term wellbeing outcomes for whānau throughout Te Tai Tokerau. If you're experienced in tenancy management, passionate about supporting people with complex needs, and committed to achieving positive social outcomes, we'd love to hear from you. About the Role The Tenancy Manager is responsible for the effective management of tenancy services, ensuring tenants receive the support, guidance, and advocacy required to sustain successful long-term tenancies. You will work directly with tenants, whānau, landlords, real estate agencies, government organisations, iwi, hapū, marae, and community stakeholders to strengthen housing outcomes and contribute to the growth of NHHT's housing portfolio. Key Responsibilities Tenant & Whānau Support Deliver high-quality, tenant-centred tenancy management services. Support tenants to develop the skills and knowledge required to sustain their tenancy long term. Build trusted relationships with tenants and whānau through respectful, strengths-based engagement. Work alongside people experiencing complex social, health, and housing challenges. Identify needs and facilitate referrals to appropriate support services and agencies. Promote culturally safe, responsive, and whānau-centred practice. Tenancy Management Manage the full tenancy lifecycle, including sign-ups, lease administration, renewals, exits, and documentation. Conduct regular property inspections and tenancy audits. Manage tenant enquiries, requests, complaints, and tenancy-related issues. Review and address tenancy breaches in accordance with relevant legislation and policy. Monitor rent payments and implement effective debt management and recovery processes. Maintain accurate tenancy records and reporting requirements. Develop strategies to increase and strengthen NHHT's social housing portfolio. Relationship & Community Engagement Build and maintain productive relationships with tenants, landlords, government agencies, community groups, iwi, hapū, and marae. Promote NHHT's housing services and positive community profile. Contribute to collaborative partnerships that improve housing and wellbeing outcomes for whānau. Health, Safety & Compliance Ensure compliance with organisational policies, procedures, and health and safety requirements. Identify and report risks, incidents, and hazards in a timely manner. Maintain compliance with the Residential Tenancies Act and other relevant legislation. About You We are looking for someone who combines professional tenancy management expertise with compassion, resilience, and a genuine commitment to whānau wellbeing. Essential Skills & Experience Experience managing a portfolio of tenancies within public, community, or private housing. Sound knowledge of the Residential Tenancies Act 1986 and tenancy management practices. Experience working with people experiencing complex needs and challenging circumstances. Strong relationship-building, negotiation, and conflict resolution skills. Ability to manage difficult conversations in a respectful and empowering way. Excellent administration, planning, and organisational skills. Proven ability to work independently and manage competing priorities. Strong computer literacy, including Microsoft Office and database systems. Full, clean, and current New Zealand driver's licence. Desirable Qualifications Qualification in Property Management, Social Services, Community Development, or a related field. Knowledge of social housing and community housing sector requirements. Project management experience. Existing networks within Northland communities and service providers. What You'll Bring Personal Attributes Commitment to Whānau Ora and empowering whānau aspirations. Understanding of tikanga Māori and te reo Māori, or a demonstrated commitment to growing your cultural capability. Integrity, professionalism, and accountability. Resilience and the ability to thrive in dynamic and sometimes unpredictable environments. Empathy and genuine care for people facing life's challenges. Strong team focus with the ability to work collaboratively across services. Flexibility and willingness to work outside traditional office hours when required to support whānau. Why Join Ngāti Hine Health Trust? At NHHT, we are committed to improving the health, wellbeing, and housing outcomes of our people. We offer: Meaningful work that creates lasting change for whānau. A supportive and values-driven workplace. Opportunities for professional development and growth. The chance to contribute to the expansion of social housing in Te Tai Tokerau. A collaborative team environment grounded in kaupapa Māori values. Pre-Employment Requirements The successful applicant will be required to: ✅ Hold a full, current New Zealand driver's licence. ✅ Complete a satisfactory Police Vetting/Police Check . ✅ Be legally entitled to work in New Zealand. Apply Now If you are passionate about housing, community wellbeing, and empowering whānau to achieve sustainable housing outcomes, we encourage you to apply. Applications close: Friday 24th July at 15.00pm