Customer Service / Internal Sales Jobs

Enviropak, a well-established packaging business based in Monaghan, Ireland, has served the Irish food production and processing sector for over 42 years. Specialising in egg packaging and corrugated retail display solutions, Enviropak is the exclusive Irish distribution partner of Hartmann, the world's largest producer of moulded fibre egg packaging. In 2024, Enviropak became part of Zeus Packaging, a leading global packaging solutions provider. With annual revenues of approximately €4 million and long-standing relationships with leading food producers, Enviropak continues to deliver high levels of customer service and packaging expertise across Ireland. Role Overview We are seeking an organised, customer-focused Key Account Support professional to become the primary point of contact for our customers and suppliers. The successful candidate will play a key role in ensuring customers receive an outstanding service experience by coordinating orders, managing customer enquiries, maintaining accurate information, and working closely with internal Zeus teams to deliver on customer expectations. This role is ideally suited to someone who enjoys building strong customer relationships, thrives in a fast-paced environment, and takes pride in delivering excellent service. Key Responsibilities Customer Account Management Act as the primary point of contact for Enviropak customers, providing professional, responsive and proactive customer support. Build and maintain strong relationships with key customers, ensuring a consistently high standard of service. Manage customer enquiries, quotations, order processing and after-sales support. Coordinate customer requirements with internal departments to ensure orders are delivered accurately and on time. Resolve customer issues promptly while maintaining a customer-first approach. Maintain regular communication with customers regarding order status, deliveries and any supply updates. Commercial & Order Administration Process customer orders accurately and ensure they are fulfilled and invoiced correctly. Liaise with suppliers, logistics providers and internal manufacturing teams to ensure continuity of supply. Maintain accurate customer records within the CRM and ERP systems. Support forecasting, reporting and account administration activities. Ensure pricing, product information and customer documentation remain accurate and up to date. Supplier & Partner Coordination Maintain strong day-to-day communication with Hartmann and other key suppliers. Support the efficient management of supplier orders and inventory requirements. Assist in coordinating product availability and customer supply planning. Operational Support Develop an understanding of Enviropak's operational processes and customer requirements. Work closely with operations, warehousing and logistics teams to ensure excellent service levels are maintained. Support continuous improvement initiatives that enhance customer experience and operational efficiency. Embrace digital technologies, including CRM systems and AI-enabled customer service tools, to improve responsiveness and efficiency. Cross-Functional Collaboration Work closely with Colleagues, suppliers and Transport including: Operations – Coordinate warehousing, logistics and customer deliveries. Procurement – Support supplier coordination and product availability. Manufacturing – Liaise with corrugated and packaging production teams to meet customer requirements. Finance – Support invoicing, credit queries and customer account administration. Marketing – Assist with customer communications and promotional initiatives. IT & Digital – Support CRM adoption, reporting and continuous process improvement. Candidate Profile Experience, Qualifications & Skills Minimum 3 years' experience in customer service, key account support, sales support or account management, preferably within packaging, manufacturing or the food industry. Excellent organisational and administrative skills with strong attention to detail. A customer-first mindset with a genuine passion for delivering exceptional service. Strong communication and relationship-building skills. Ability to prioritise multiple tasks and work effectively in a fast-paced environment. Commercial awareness and sound problem-solving ability. Proficient in Microsoft Office and comfortable using CRM and ERP systems an advantage. Positive, proactive and collaborative approach to work. An interest in digital tools and AI technologies that enhance customer engagement and business efficiency. Key Measures of Success The successful candidate will be measured on: Customer satisfaction and service performance. Order accuracy and on-time fulfilment. Responsiveness to customer enquiries. CRM data quality and account administration. Effective coordination with suppliers and internal teams. Contribution to continuous improvement initiatives. Support of Enviropak's successful integration into Zeus Packaging.